Valiantys Ltd

Valiantys Cloud

Atlassian Cloud Software as a Service (SaaS) Solution.
Accommodates for small teams up to Large Enterprises with a range of different Cloud options to choose from along with thousands of apps to support with additional functionality. Extensive integration with common collaboration tools.

Features

• Available for Jira Software, Jira Core, Confluence, Jira Service Management
• Cloud Hosted, no on premise hardware required.
• Dynamic Scaling of infrastructure to manage workload spikes.
• Real-time security updates to infrastructure.
• Single Sign On (SSO) via Atlassian Access
• Environment automatically upgraded/updated to latest releases/features.
• Provision instances, new features and apps instantly.
• Access projects from any device.
• Consolidate/Consolidation or use multiple sites of Atlassian tools
• Atlassian Premium or Enterprise licensing

Benefits

• Reduce Costs on physical hardware, maintenance and administration.
• Quick deployment
• Access to Atlassian Products and hundreds of Marketplace Apps
• Automatic scaling to reduce the burden of capacity planning.
• Improved Productivity with Instant provisioning of products and instances.
• New Features automatically applied as part of regular updates
• Ensure security through Atlassian's rigorous security testing and security updates.
• SaaS solution with high security and suitable for Government
• Advanced reporting capabilities

£10,000 to £500,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at orders.uk@valiantys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

576957265792124

Contact

Luc Boucher
+44 (0) 203 176 7980
orders.uk@valiantys.com

Service scope

• Service constraints: Our service is outlined in our offering and a buyer can ask any questions to us about our service should they have any concerns about potential constraints
• System requirements:
  • Atlassian Software dedicated service
  • Marketplace Software dedicated service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer different support packages (Standard, Enterprise or Unlimited ) which have different SLAs, further detail here https://valiantys.com/legal/sla.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer additional support packages (Silver, Gold or Platinum) which have different SLAs, further details here https://valiantys.com/legal/sla.; Indicative costs for each of them are listed in our pricing document.; Our customers have access to a team of support engineers who can assist them with their queries.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We can provide online training and documentation if needed
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: A customer can export data related to their Atlassian Cloud instance
• End-of-contract process: The safe transfer of customer data

Using the service

• Web browser interface: Yes
• Using the web interface: Valiantys can use the Jira Service Desk Portal to log any questions or issues with our Atlassian application hosting
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Our web portal is assessable to named contacts with our customers to log any questions or issues with our Atlassian application hosting
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Atlassian provides a REST API for there applications. This REST API provides a standard interface for interacting with Atlassian applications. To use a REST API, your application will make an HTTP request and parse the response. Your methods will be the standard HTTP methods like GET, PUT, POST and DELETE. REST APIs operate over HTTP(s) making it easy to use with any programming language or framework. The input and output format for the Atlassian applications REST APIs is JSON.
• API automation tools:
  • Ansible
  • Terraform
  • Other
• Other API automation tools:
  • AWS systems Manager (SSM)
  • AWS CLI
  • Automation via the AWS API
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: We primarily use AWS CLI tools to take snapshots of the customer environments. We also use the CLI for simple tasks, for example, providing customers with part or all of their data on demand via the S3 bucket.; ; The CLI works with user roles which are limited to certain services in AWS. Users are not able to perform admin tasks or delete operations

Scaling

• Scaling available: No
• Independence of resources: Our instances are installed as single-tenant. This means that other customer loads will not affect the performance of other customer environments.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: The Customer Success Manager will contact the technical and commercial account contacts to discuss the service level that they require.

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Disk
  • HTTP request and response status
  • Number of active instances
  • Other
• Other metrics: Statuspage
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian Software

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Application database
  • Application files
• Backup controls: As an Administrator you can back-up your data at any given time
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Uptime SLA depends on the Cloud plan chosen. Atlassian plans include 99.9% and 99.95%*; ; *Coming soon
• Approach to resilience: Available on request
• Outage reporting: Public Dashboard

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The Atlassian Cloud offers multiple ways of restricting access in management and increasing security. Please enquire for additional information
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: 14/06/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: AWS
• ISO 28000:2007 accreditation date: Available on request
• What the ISO 28000:2007 doesn’t cover: Available on request
• CSA STAR certification: Yes
• CSA STAR accreditation date: Available on request
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: Available on request
• PCI certification: Yes
• Who accredited the PCI DSS certification: AWS
• PCI DSS accreditation date: Available on request
• What the PCI DSS doesn’t cover: Available on request
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC1
  • SOC2
  • SOC3
  • EU GDPR Compliant
  • HIPAA Compliant
  • Privacy Shield Compliant

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available on request

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Available on request

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Valiantys is dedicated to combating Climate Change by integrating sustainable practices throughout its operations. This commitment is part of our core strategy to ensure that our business activities contribute positively to the global effort against environmental degradation. Valiantys’ Environmental Policy outlines our strategic approach to minimizing our carbon footprint and enhancing environmental performance across all aspects of our business. We recognize that our operations, particularly in the tech industry, have a tangible impact on the environment, primarily through energy consumption and GHG emissions. To address these impacts, we have implemented several initiatives: Energy Efficiency: We strive to reduce our energy consumption by optimizing the use of servers and promoting energy-efficient practices within our offices. Our partnership with Amazon Web Services (AWS) is a pivotal part of this strategy. AWS is committed to achieving 100% renewable energy usage by 2025, which significantly aligns with our goals to minimize the carbon footprint associated with our digital operations. Resource Management: Valiantys actively works towards the preservation of natural resources by adopting sustainable office practices. This includes minimizing the use of paper, encouraging recycling, and reducing disposable packaging. We continuously evaluate the environmental impact of the products we purchase and favor those that are more environmentally friendly and efficient. Sustainable Transportation: We encourage our employees to reduce travel by opting for virtual meetings and teleconferencing whenever possible. For necessary travel, we promote the use of public transportation and bicycles and support the use of 'green' vehicles by maintaining a fleet that meets high environmental standards. Pollution Control: We have identified our major sources of pollution and implemented strict waste management procedures to ensure that all waste, particularly electronic waste and consumables, is disposed of responsibly. Our offices are equipped with facilities for proper segregation and recycling, reducing the overall environmental impact of our waste.

  Tackling economic inequality

  Valiantys is deeply committed to tackling Economic Inequality through its corporate practices and business strategies. Our approach centers on creating inclusive employment opportunities, fostering diversity, and promoting economic development in the communities where we operate. These efforts are integral to our broader corporate social responsibility (CSR) strategy and reflect our commitment to contributing positively to society. Supporting Local Economies Recognizing the importance of local economies in tackling economic disparities, Valiantys prioritizes local hiring and procurement. By engaging local suppliers and contractors, we contribute to the economic vitality of the communities in which we operate. This not only supports small and medium-sized enterprises but also reduces our logistical footprints and promotes sustainable economic growth. Our Sustainable Procurement Policy is designed to ensure that our business practices contribute to the welfare of local economies, thus supporting our commitment to fair and equitable treatment of suppliers and fostering long-term business mutually beneficial relationships. Employee Development and Fair Remuneration Valiantys is committed to the professional growth and development of our employees, which is a key factor in addressing economic inequality. We offer comprehensive training and development programs that enable employees to advance their skills and careers within the company. This commitment is coupled with our adherence to fair pay practices, ensuring that all employees receive competitive and equitable compensation that reflects their roles and contributions. These practices help mitigate economic inequality by providing our workforce with the skills and opportunities needed to improve their economic standing. Community Engagement and Development Beyond our internal policies, Valiantys actively participates in community engagement initiatives aimed at economic development. We collaborate with non-profit organizations and community groups to support projects that enhance educational opportunities, improve access to technology, and foster entrepreneurship. These initiatives are particularly focused on underserved communities where the impact of economic support can be transformative.

  Equal opportunity

  Equal opportunity Valiantys is committed to fostering Equal Opportunities across all aspects of our operations, from recruitment practices to professional development and leadership opportunities. Our dedication to equal opportunity is rooted in the belief that diversity enhances creativity, innovation, and business success. Here is how Valiantys implements this commitment: Robust Inclusion Policies Our Equality, Diversity, and Inclusion Charter serves as the foundation of our commitment to equal opportunity. This charter not only sets out to prevent all forms of discrimination but actively promotes diversity within our workforce. Valiantys ensures that recruitment, training, and career advancement opportunities are based solely on individual qualifications, performance, skills, and experience, regardless of gender, ethnicity, age, disabilities, sexual orientation, religion, or any other status. Recruitment and Hiring Practices Valiantys has implemented transparent and fair recruitment processes that aim to attract a diverse pool of candidates. We use standardized criteria to assess candidates to avoid biases that might prevent equal employment opportunities. Our job postings are designed to be inclusive and are disseminated through channels that reach diverse demographic groups. Additionally, we employ training programs for our HR personnel and hiring managers to raise awareness about unconscious biases and promote best practices in inclusive hiring. Workplace Flexibility Understanding the diverse needs of our employees, Valiantys supports flexible working arrangements that accommodate different life stages and responsibilities, such as parenthood or caring for family members. This flexibility ensures that all employees have the opportunity to succeed professionally without sacrificing their personal commitments. In conclusion, Valiantys' commitment to equal opportunity is a comprehensive approach that encompasses our hiring practices, workplace policies, supplier engagement, and community involvement. By fostering an environment where all individuals are valued and have the opportunity to thrive, we not only enhance our organizational effectiveness but also contribute positively to social equity.

Pricing

• Price: £10,000 to £500,000 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at orders.uk@valiantys.com. Tell them what format you need. It will help if you say what assistive technology you use.