Infosys Limited

Oracle Platform as a Service (PaaS)

Infosys has extensive experience in successfully executing 40+ large programs on Oracle PaaS platforms. Following services are available under PaaS:
- Cloud Maturity Assessment
- Reference Architecture
- Lift and Shift Strategy
- Build APIs, SaaS extensions and Interfaces
- SaaS to SaaS and On Premise integrations in multi-cloud Environments

Features

• Cloud Maturity Assessment on readiness and roadmap
• Create Reference Architecture on PaaS
• Lift and Shift Strategy
• Build B2B transactions using EDI
• Build APIs and integrate with 3rd parties
• SaaS extensions on Visual Builder
• SaaS to SaaS and On-Premise integrations using OIC
• Support integrations in multi-cloud Environments

Benefits

• TCO reduction through various levers
• Single Point of Accountability
• Minimise CAPEX and optimize OPEX commercial model
• Next generation AMS and Application Development services
• Future proofing IT landscape
• License Optimisation and Rationalisation
• Faster time to deploy applications using Infosys IP tools
• On demand infrastructure scalability
• Maximum Availability Architecture on Oracle Cloud Components
• Transparency in operations management (single pane of glass)

£158 to £1,100 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

577080429757281

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

Service scope

• Service constraints: None
• System requirements:
  • Oracle PaaS services are available with built in system capabilities
  • All system requirements are taken care of from the backend.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We do the analysis of the ticket and based on the complexity of the system, we work on the SLAs along with the client ; We will respond to the questions within the SLAs defined with the client.; ; We analyse, volume / criticality / user base / User distribution / Stability of application before reaching a standard SLA Guidelines for P1 / P2 / P3 / P4 tickets. We also have proven track record for providing support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: With Oracle RightNow Chat Cloud Service (Chat), you can provide access to agents for customer questions and issues that merit human interaction between your supervisors and agents and agents and customers through real-time chat sessions.
• Onsite support: Yes, at extra cost
• Support levels: We provide L1, L2, L3 and L4 support.; Cost of the support varies depending on the work volume.; Support includes technical account manager as well as cloud support engineers
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Whenever required, we provide training through workshops and/or user documentation.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • 1. Word 2. Excel 3. PPT
  • 4. WebEx recording format
• End-of-contract data extraction: DB export using SQL queries, Oracle Data pump, VM Image export etc.
• End-of-contract process: End of the contract is subject to terms and conditions of the contract with the respective customer

Using the service

• Web browser interface: Yes
• Using the web interface: Admin Users can access, provision, monitor and maintain PaaS services and allow users to monitor PaaS services.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Mostly Accessible by front-end ( UI) interface on web browser.
• API: Yes
• What users can and can't do using the API: Users can use API to provision, monitor and maintain the cloud services.; Tools like Ansible, Terraform etc. are supported.
• API automation tools:
  • Ansible
  • Terraform
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: All service functions can be controlled via the command line interface (CLI).

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: When the workload increases, the Service scales automatically due to the autoscaling feature of Autonomous Services
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: If usage nears service limits, users are notified using automatic alerts and emails.

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Oracle TDE
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Service can backup entire data associated with the client.
• Backup controls: Backups are performed based on the application and environment criticality/importance.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Oracle Cloud Infrastructure provides the customer with multiple forms of encryption for data in transit. All Oracle Cloud Infrastructure Application Programming Interface (API) requests must support HTTPS and SSL protocol TLS 1.2. Oracle Cloud Infrastructure supports tunnel mode for IPSec Virtual Private Networks (VPNs). Oracle Cloud Infrastructure FastConnect offers a dedicated, private connection between the customer’s data centre and Oracle Cloud Infrastructure.
• Data protection within supplier network: Other
• Other protection within supplier network: Data-in-transit within the Oracle internal network is unencrypted. However it is monitored by the McAfee Intrusion Detection System (IDS) for detection of anomalous and/or malicious activity.

Availability and resilience

• Guaranteed availability: 99.9% availability SLA for Oracle infrastructure.; Users are refunded using cloud credits.
• Approach to resilience: Multiple regions, Availability domains, Fault domains.
• Outage reporting: • a public dashboard; • email alerts

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Using Security Lists, Route tables., VCNs, Subnets
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS-UK
• ISO/IEC 27001 accreditation date: 2017
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001:2022, ISO 27701:ISO 9001:2015, ISO 20000:2018, ISO 14001:2015,
  • ISO 45001:2018, ISO 13485:2016, CMMI 2.0,
  • SSAE 18/ISAE 3402 SOC 1 Type II,ISO 22301:2019,
  • ISO 42001:2023, ISO 27701:2019

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: ISO/IEC 27001:2013 Stage 2 and Service Organisation Control (SOC) 1, 2, and 3
• Information security policies and processes: Infosys' Information security policies , processes and reporting structure are confidential in nature and are explained in detailed in separate Infosys document. However, arrangement can be made to brief the client on need basis via WebEx conference or during campus visit.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Infosys has vast experience supporting clients during the change process. We will manage the changes to any services in a controlled manner with minimal disruption of services.; Changes can be triggered from various sources like:; • Problems ; • New initiatives ; • Service Improvement programs ; • Change in business or customer requirements etc… ; Infosys will efficiently govern the changes which includes proper management of the risks and minimizing its possible adverse impact on the business.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Oracle Cloud follows a vulnerability management process and procedure that includes identification of vulnerabilities, ranking of vulnerabilities by severity, prioritization of vulnerability remediation by severity and re-testing. All changes required by vulnerability remediation follow our standard change management processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Built in Monitoring dashboards can be leveraged and we can build custom dashboards too for specific client and business requirements
• Incident management type: Supplier-defined controls
• Incident management approach: Tools like Remedy, Service Now are supported.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Oracle VM
• How shared infrastructure is kept separate: Bare metal servers provide further isolation for different organisations by separating the infrastructure.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Oracle (product vendor for PaaS) colocation providers in the UK state alignment with the EU Code of Conduct for Energy Efficient datacentres on their website.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Infosys’ balanced approach to environmental, social, and governance (ESG) enabled the company to become carbon neutral as of 2023. The same approach will be taken with GCloud14, with a strong emphasis on governance and transparency. ; Coupled with our strong governance approach and the environmentally sympathetic design of our delivery model, we can: ; • Achieve Net Zero by 2028, ; • Adopt UN Climate Neutral Now definition of Net Zero: “where a balance between anthropogenic greenhouse gas (GHG) emissions and removals is achieved” ; • Identify 100% of emissions, from design to implementation, prioritising the elimination of emissions ; • Offset emissions that cannot be eliminated ; • Offsets assured by an external environmental consultancy ; • Have our suppliers present an action plan to move from offset to elimination by 2029, setting course for a carbon negative future ; In compliance with PPN 06/21, Infosys publishes its Carbon Reduction Plan which is available at Crown Commercial Website as well as Infosys’ own website: https://www.infosys.com/about/corporate-responsibility/documents/carbon-reduction-plan.pdf ; For Call-Off Contracts, a baseline emissions level set prior to contract commencement will be created using data supplied by the incumbent supplier, Contracting Authority, and Environmental Contractor. This allows environmental performance to be measured against the previous approach. While the commitment to establishing carbon neutrality is set at 2028, granular targets depend upon consultation with the Contracting Authority, as reflected in the timeline. ; Supply chain emissions management will be in place prior to contract commencement through the Contracting Partners’ procurement methodology. The reporting design on emissions will be supplied to the Contracting Authority, with aggregated subcontractor emission provided within an integrated biannual report. A sustainability manager will be aligned to the initiative, who will, working with the client, develop a project plan during the first month identifying, each obligation, associated event/activity and required resources (people, venue, collateral, rollout).

  Covid-19 recovery

  Infosys will invest in the local communities and in partnership through this contract will help create opportunities to tackle economic inequality, increase supply chain resilience and capacity thereby helping support COVID-19 recovery. Infosys has announced it will create 1,000 new Digital Jobs in the UK to support post -Pandemic Growth (Infosys to Create 1,000 Digital Jobs in the UK to Fuel Post-Pandemic Growth): https://www.infosys.com/newsroom/press-releases/2021/create-digital-jobs-uk.html

  Tackling economic inequality

  Infosys’ plan for GCloud14 contracts include addressing economic and aspirational inequality, ensuring end-users can forge a meaningful career and follow curated, individualised development paths toward success.; Infosys creates opportunities for personal growth through training and career development. Increased online training opens a wide range of options to those looking to enhance their skills or grow into a new field, particularly among under-represented demographics where classroom learning is unsuitable. This democratisation of knowledge will revolutionise how people of all backgrounds develop their career. The data on uptake of such training can ensure all demographics are reached and, where proven to be less effective, steps can be taken to identify why.; Infosys has long recognised the importance of tackling inequality; it is essential to creating a workplace where professional growth faces as few barriers as possible. We are adamant that what barriers remain are determined only by aptitude and hard work – never by background or physical characteristics. ; This is evidenced by Infosys’ approach to Corporate Social Responsibility (CSR), with its global foundation investing £30 million last year on education in deprived communities, alongside its community-focussed Springboard learning platform and other philanthropic efforts. We have the commitment and expertise to deliver a transformation that has a meaningful impact on economic inequality. ; Working with Local Authorities, including Brent and Sandwell Borough Councils, Infosys has made over 220 vocational courses available to the public free of charge. Local Authorities have adopted the technology as their skills platform of choice and are driving citizens towards the tool.; This will result in high-quality training reaching those in need, doubling the reach of the Infosys Springboard deployment in the UK. Furthermore, it will ensure that the co-morbidities of poor educational and health outcomes linked to economic inequality are addressed through a single tool.

  Equal opportunity

  Infosys supports businesses to create their modern slavery policy, helping them to map their supply chain and create robust procedures. This methodology ensures a proactive, compliant approach to modern slavery whereby action planning is reviewed and renewed to adapt to the changing practices.; The UK proudly boasts the highest ranking on Global Slavery Index as the most active country in the world fighting the practice. This achievement is the perfect expression of the values at the core of Britain’s democratic traditions; its global leadership in this area is a source of pride for colleagues working on this engagement. ; ; We will contribute to this under-celebrated achievement by ensuring the Gcloud14 contracts result in net reduction of Modern Slavery. We will achieve this by keeping the practice out of our supply chain while taking targeted action to improve the lives of people most at risk of exploitation. We will build our approach with close reference to the UK Government guidance on modern slavery. ; ; To ensure a clear understanding of the risks of modern slavery and human trafficking across our organisations, we conduct training with relevant members of the supply chain on staffing benefits and appropriate anti-sexual harassment policies. In line with the policies that apply to our own staff, we require our human resource suppliers to provide training to their employees on their rights, wages policy, benefits, and grievance redressal forums; this is periodically and randomly audited. We have also circulated to our supply chain management employees a training module to improve awareness on modern slavery and human trafficking –a core responsibility of their role. ; The programme will be governed by the overall social value governance model under the Social Value Manager’s accountability, who will share a narrative report every six months with the contracting authority on supplier performance.

  Wellbeing

  At Infosys, employee’s health and wellbeing drives a culture of wellness. ; Through our efforts, our employee well-being rates reached an all-time high of 91% among employees across locations, even with the virtual setup. The sense of connectedness stands at 88% because of the ability of different teams to come together and collaborate with each other emotionally. We successfully touched the lives of 150,000+ employees through 431+ initiatives, witnessing a three-fold increase in employee participation virtually. ; ; We created three aspects essential to shaping employee experience: ; 1. Self-Help: Emphasises providing our employees the right tools and resources for them to take charge of their wellbeing. ; 2. Micro-Environment: Our objective is to create an environment that is conducive for individuals to work together, seamlessly. ; 3. Macro Environment: The focus here is on driving the programs centrally, conceptualising policies keeping the user at the centre.; ; Great Place to Work® and Fortune have recognised Infosys as one of the Best Big Companies to Work For™. In alignment with the organisations’ social value themes to ensure Employee wellbeing and health improvement, Infosys invests in following engagements: ; • New approaches to focus on prevention, resilience supported by internal policies. For instance, digital platforms for scientifically validated therapies such as cognitive behavioural therapy (CBT) to improve access to care options.; • Infosys Employee Assistance Programme, powered by LifeWorks via Generali, a 24/7 service for our employees or eligible dependents. ; • Infosys, in collaboration with Virgin Pulse are committed to augment health and wellness agenda of UK by providing free/subsidised memberships.; To monitor the effectiveness of these programmes our HR team conduct regular surveys, and as part of town halls take direct feedback. Data collected is used to ensure that the programmes are reaching the right people and are adjusted to meet the changing needs of our employees.

Pricing

• Price: £158 to £1,100 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.