CGI

Public Sector Cloud

The CGI Infrastructure Services provides scalable hybrid cloud platforms; Incorporating Enterprise, Public Sector and Public cloud services meeting your scalability and security needs. Our Public Sector Cloud provides Cross Domain Gateway and disconnected Development Services using Amazon Web Services, Google Cloud Platform and Public Azure.

Features

• Monthly utility platform with aggregated billing based on usage
• Multi tenanted and security tiered platforms
• Integrated access to dedicated private hosting options
• PSN Internet Dedicated Connectivity Options including Cross Domain Gateway Services
• A variety of service management options to suit clients’ needs
• All VMs managed from UK sovereign datacentres by onshore teams
• SLA's offers infrastructure up to 99.95% availability
• All services backed up by CGI’s UK 5* Service Desk
• 24x7x365 monitoring of systems with real-time alerting
• Options granularity: matching cloud utility and Application Development environment types

Benefits

• Enhanced security provision through greater visibility and Automation
• 24x7x365 monitoring of systems with real-time alerting
• Improved compliance with governance, and regulation
• Greater choice of options to suit workload & environment types
• Consumption pricing, reported and charged monthly
• Greater agility and automation
• Onshore support
• A range of options from private and public cloud
• Cross Domain DevOps pipeline templates to accelerate secure Application Development

£517 to £1,570 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

585577512551616

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Service scope

• Service constraints: None
• System requirements:
  • Requires min. 10 Mbps standard networking
  • (includes reserved bandwidth)
  • X86 operating system and application (non x86 options available)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: CGI hold a 1 working hour first response SLA for questions logged via our service desk. Depending on the complexity of the question if an answer cannot be provided within the first response a typical question would be answered in full within a working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: End users can access webchat functionality via Amelia, which will be available via plugin to MS Teams. Amelia will transfer to a live agent if the issue cannot be resolved.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Full support of CGI services are provided as standard via the CGI Service Desk. The Service Desk is open 24x7x365 and is manned by 1st/2nd line technical support engineers to support Cloud instances and a range of technologies hosted on those cloud instances. The service desk has direct escalation to 3rd line support and onward escalation to product vendors.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our services are simple to consume requiring only a browser (and in the case of VMware vCloud a small plug in to be installed). New customers are asked to provide us with a list of authorised contacts and permission levels with whom we can engage and those nominated individuals are provided with documentation and if need be training on how to contact us for support, how to access the ticketing and monitoring portals and how to use VMware vCloud; ; For all customers provide documentation for using the CGI IaaS. In addition to the detailed documentation, CGI can run individual and group training sessions for using these clouds. The sessions are either delivered virtually or face-to-face.; ; Should an organisation require additional support as part of the on-boarding process, such as project management, detailed technical design, etc, then CGI might need to charge for this. This will either be charged as time and materials (T&M) or as a pre-agreed flat service fee.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers can export their servers to a OVF format and download to their local machines. Where necessary CGI Service Desk can provide solutions for large or complicated migrations away from CGI.
• End-of-contract process: A client specific project will be initiated in order to ensure all data, communication lines, trusts and certificates are correctly managed. This will be scheduled in agreement between the client and CGI

Using the service

• Web browser interface: Yes
• Using the web interface: CGI have a vCloud Director portal to allow customers to fully manage their environment, such as building, editing and removing resource. CGI also offer access to the iTSM system for raising and monitoring Incidents and Change requests.
• Web interface accessibility standard: WCAG 2.1 AAA
• Web interface accessibility testing: None.
• API: Yes
• What users can and can't do using the API: All actions that you can perform by the GUI can be achieved via API.
• API automation tools:
  • Ansible
  • Chef
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Ernest
  • Powershell
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: All actions that you can perform by the GUI can be achieved via the CLI

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: All customers pay for reserved bandwidth. CGI monitor shared inbound connections at our peering level. If a customer's usage becomes unusually high we will be alerted. Where necessary customers traffic will be restricted or black holed (in a DDoS attack) to protect our other customer's bandwidth requirements. DDoS service options, both Layer 3/4 and Layer 7, are available as chargeable services should customers require. We can also provide dedicated virtual and bare metal resource for customers who want to further protect their environment.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • SMS
  • Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Availability
  • Running Services
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Backups can be taken of server states and data repositories
• Backup controls: Backups are configured to the customers requirements
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: CGI offer a target 99.99% availability SLA on all components up to the OS.
• Approach to resilience: All components have been built in fully resilient pairs. With fully resilient networking links between all components and to external third parties, including multiple ISPs. For host availability CGI use VMware’s HA failover for redundancy.
• Outage reporting: All infrastructure is monitored on the network 24/7. Should there be an outage monitoring alerts are sent to the CGI operations bridge using our enterprise management toolset. This team then informs the appropriate technical resolver teams to affect a fix whilst also informing key contacts for escalation in the case of a P1.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Other
• Other user authentication: 3 factor authentication using a certificate, token and password to access the VPN which is required to reach the CGI service.
• Access restrictions in management interfaces and support channels: Only authorised contacts are granted access rights to CGI allowing them to connect to the secure VPN to manage their service. The Service Desk for support will only accept requests from authorised contacts. Communication with anybody at CGI will need to be pre-approved by a known individual in writing.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
  • Other
• Description of management access authentication: 3 factor authentication using a certificate, token and password to access the VPN which is required to reach the CGI service.
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Ltd
• ISO/IEC 27001 accreditation date: 07/04/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing. The certification covers "The provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security in accordance with the Statement of Applicability version 6, dated 24th August 2020."
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001-2013, PCI-DSS 3.2, Cyber Essentials, Cyber Essentials Plus, PSN & OFFICIAL
• Information security policies and processes: All ISO 27001:2013 controls and associated policies are in place except A.14.2.1 Secure development policy (NEW) and A.14.2.7 Outsourced development. CGI also adhere to the additional requirements set-out within PCI-DSS v 3.2 and have additional supporting processes in place to ensure continuation of compliance for these services, such as cardholder data scanning, enhanced weekly and also quarterly external approved scanning vendor (ASV) vulnerability scanning. ; ; CGI operate a rolling internal audit programme to ensure continuity of compliance to our various certifications, as well as internal technical auditing of our systems through the use of various integrity checks. This is ensures that there is always a fully justified and documented Change Request for any modification of our secure systems.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change management is performed for all changes at CGI. All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into Change controls.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: CGI run regular vulnerability scans. All reported vulnerabilities are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by CGI security standards.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: CGI have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams. This conforms to the PCI-DSS standard.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: CGI operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI-DSS.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: The CGI cloud is multi tenanted and is logically partitioned between its customers using virtual private networks safe guarded from each other using dedicated firewall contexts. The self-service portal only allows access to the resource that has been granted to that particular customer at login and they cannot see or control other areas.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: CGI has been registered for the code of conduct since 2015 with data centres in South Wales.

Social Value

• Fighting climate change:

  Fighting climate change

  CGI is passionate about protecting the environment. Our UK corporate policy, backed by Science Based Targets (SBTs), is to be Net Zero by 2026 and to be operationally Carbon Neutral by the end of 2022.; ; We commit to:; - Achieving Net Zero, based on SBT measures, no later than 2026.; - Extending the climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026.; - Applying our environmental programme ‘No Planet B’ to each opportunity. As part of ‘No Planet B’ we engage with our members, clients, suppliers and communities, to identify and deliver additional benefits including tree planting and canal restoration projects.; ; We have appointed a UK programme manager to deliver against our Net Zero targets. Alongside our absolute emission targets for operations (Scope 1 and 2) and business travel (Scope 3), we have set a supplier engagement SBT. We will engage with and support all UK suppliers ensuring they are on a Net Zero journey. We will include clients and suppliers in our No Planet B programme to collaborate and develop new initiatives aligned with their priorities. ; ; A contract specific Sustainability Plan and reporting metrics will be developed for each engagement, aligned to the targets in our overall Carbon Reduction plan. Using established data gathering and reporting processes, we will report annually against our commitments and metrics. ; ; When managing Cloud services for Clients we seek to right-size the deployment and to align the resources provisioned with demand. This minimises the environmental impact by only provisioning what is required whilst also effectively managing the cost to the Client.
• Covid-19 recovery:

  Covid-19 recovery

  CGI is committed to continuously improving workplace conditions and to support the COVID-19 recovery effort. Many of our teams involved in delivering these services operate effective blended remote working arrangements which helps manage social distancing constraints and reduces unnecessary travel and associated environmental impact.
• Tackling economic inequality:

  Tackling economic inequality

  CGI is committed to ensuring careers in STEM are accessible for all. We will continue to provide a range of new employment and training opportunities which include professional, graduate and apprenticeships. To create new skills in the IT industry, we offer a range of IT-based apprenticeships and partner with various university training partners to deliver our Technology Industry Gold accredited Degree Apprenticeships.; ; We proudly support social enterprises FastFutures and Bounceback, providing mentoring, CV writing and interview skills to young people and prison leavers, enabling them to become work-ready. CGI’s EmployABILITY programme helps underrepresented students to build skills needed to pursue a successful career in STEM, through mentoring provided by our members. ; ; CGI is supporting the Government’s priority to grow and diversify supply chains by working with a variety of partners. The majority of the 1,600 suppliers we use to support the delivery of services to our clients are UK based organisations, with over 600 Small and Medium Enterprises (SMEs). We are a Member of the Business Disability Forum and are signatories of the Prompt Payment Code.; ; We select our suppliers based on not just technical merit and capability but also alignment with our vision and goals. Our procurement process develops a deep understanding of each new supplier through a materiality rating checklist. All our preferred suppliers are audited against these checks annually, and actions are taken if a supplier’s rating drops.; ; Throughout our engagements, any change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will include advertising opportunities on Contract Finder. We also welcome input from our clients, as they are often approached directly and have valuable insight in supplier offerings. ; ; For transparency we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises.
• Equal opportunity:

  Equal opportunity

  At CGI we encourage diversity in our workplace and inclusivity at work is one of our priorities.; ; We commit to:; - Continuing to measure and reduce our Gender and Ethnicity Pay Gap; - Publishing our disability metrics; - Inclusive and accessible recruitment practices; - Investing in training and progression ; ; CGI are proud of the progression with our Gender pay gap figures. While our ethnicity pay gap is relatively small, we know that a higher representation of minority ethnic employees at senior levels will reduce it further. This is now one of our main objectives. We recently updated our systems, enabling our members to declare whether they consider themselves to have a disability. We will publish this data through the Voluntary Reporting Framework.; ; We will invite all employment applicants to complete a Clear Talents profile, an easy-to-use tool that helps us to treat candidates fairly; accommodating any requirements they may have. We revisit Clear Talents once candidates join to identify potential further adjustments to their working environment, providing Disability Passports if a long-term adjustment is required. We will promote our vacancies with specialist business communities including networking hub for LGBT+ professionals, myGWork, and disability job board, Evenbreak.; ; CGI invests in a minimum of two weeks training and personal development each year for every member. Using Academia, our platform of comprehensive learning content and tools, members can follow various learning pathways leading to certified qualifications. ; ; We will report our mean and median percentage pay gaps annually and provide confirmation of publishing of disability metrics via the Voluntary Reporting Framework annually.; ; We do not tolerate modern slavery in any part of our business or supply chains. This is reflected in our published Modern Slavery Statements.; ; Our reporting commitments, both contractual, statutory and voluntary will deliver significant transparency against our Equal Opportunity responsibilities.
• Wellbeing:

  Wellbeing

  At CGI, we are proud to care about our members. However, wellbeing isn’t an issue exclusively concerning our business; we are equally committed to supporting the wellbeing of the communities in which we operate too. We achieve this by:; - Training our members in Mental Health First Aid; - Extending health and wellbeing initiatives with our clients and suppliers; - Collaboratively identifying initiatives to support local communities; ; CGI are a signatory of the 'UK-wide Mental Health at Work Commitment' curated by the mental health charity 'Mind'. We will continue to invest in training to expand upon our 300 plus UK members who are already certified Mental Health First Aiders (MHFAs). These certified members have developed a strong support network for their colleagues. To supplement this and drive the integration of best practice for physical and mental health, we will provide all our members with access to ‘Oxygen’, our online wellbeing centre of expertise. ; ; We will invite our clients; suppliers and communities to participate in our health and wellbeing initiatives, such as our ‘MoveSpring’ step challenge (measuring steps taken) and delivering tree planting and canal restoration days to local communities. ; ; CGI provide all our members with at least one day’s volunteering to support local initiatives or charities, making a significant difference to the communities in which we live and work.; ; We will work collaboratively with our clients and suppliers to identify opportunities to support local communities. An example of our commitment to wellbeing in the community is the way in which we support and sponsor local community groups and sports clubs nominated by our members. Over the last year we have sponsored kits for more than 500 different clubs and groups.

Pricing

• Price: £517 to £1,570 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.