Brovanture Ltd

Oracle Hyperion EPM Managed Cloud Service

Our Hyperion EPM Managed Cloud Service allows organisations to benefit from Oracle Cloud technology but also to leverage benefit and value from their existing Hyperion (HFM/Planning) on-premises EPM applications. We provide a single source for expert application development, infrastructure management and support on a robust, enterprise level Cloud platform.

Features

• Complete services available from project initiation to long term support
• Dedicated project and account management staff co-ordinate all our projects
• Project scope, resources, responsibilities and deliverables are developed with clients
• Iterative implementation process keeps projects on track and on target
• Brovanture consultants are multiple Oracle product certified and finance qualified
• Oracle certified support staff have, on average, 11 years experience
• Onshore local support with options to meet specific client needs
• Dedicated training is based on client specific implementations
• Regularly run ‘Refresher’ courses are free for supported clients forever
• Extensive Public Sector experience based on multiple successful implementations

Benefits

• A single source of services for all project requirements
• Oracle Cloud experience and track record reduces project risk
• Fixed price options give certainty for project duration and costs
• Unique collaborative approach and process ensures project success
• Long term support keeps solutions performing and relevant
• Forever commitment to training maintains user education and understanding
• Expert support services deliver the correct resolutions quickly
• Existing known solutions to public sector requirements fast track results
• Best practice integration experience to correctly connect source systems
• Multiple public sector references provide assurance of success

£825 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at malcolm.brock@brovanture.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

586509525960974

Contact

Malcolm Brock
07990626380
malcolm.brock@brovanture.com

Service scope

• Service constraints: No. Our Service is completely system agnostic and is designed to work with existing supplier hardware and software solutions
• System requirements: Clients must have software licence(s) for Hyperion / Oracle software

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Brovanture Standard Support SLA's:; • Urgent Business Critical Emergency 30 mins; • High Severe Business Impact 2 hrs; • Normal Medium Business Impact 8 hrs; • Low Business Impact 2 days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Onsite support: Onsite support
• Support levels: Brovanture Standard Support SLA's:; • Urgent Business Critical Emergency 30 mins; • High Severe Business Impact 2 hrs; • Normal Medium Business Impact 8 hrs; • Low Business Impact 2 days
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide onsite and online training and user documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: Database backups and LCM exports
• End-of-contract process: The contract price includes application software hosting and support. It includes the download and delivery of client data and application at the end of the contract.

Using the service

• Web browser interface: Yes
• Using the web interface: Access via standard browsers and can use Microsoft Office to access information
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: API can be set up on an on premises or Cloud service
• API automation tools:
  • Terraform
  • Other
• Other API automation tools: Jython, Groovy
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
• Using the command line interface: Control all application services

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Service is ring fenced - it is not a shared platform. Hosting services are always under-subscribed to ensure available capacity. System management is independent for each client as the service is single tenancy.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types: Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle Cloud Infrastructure

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: All data and artifacts including RDBMS backups daily
• Backup controls: All backups are fully automated
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Encryption of data at rest and transit, Ultra secure datacentres.

Availability and resilience

• Guaranteed availability: The Oracle Cloud Services are designed to be available 24 hours a day, 7 days a week, 365 days a year, except during maintenance periods, technology upgrades and as otherwise set forth in the Oracle agreement, the customer's order and the Oracle Cloud Service Level Agreement.
• Approach to resilience: Oracle deploys the Oracle Cloud Services on resilient computing infrastructure designed to maintain service availability and continuity in the case of an incident affecting the services. Data centers retained by Oracle to host Oracle Cloud Services have component and power redundancy with backup generators in place, and Oracle may incorporate redundancy in one or more layers, including network infrastructure, program servers, database servers, and/or storage.
• Outage reporting: Customer will be notified by the Brovanture support desk - email alerts

Identity and authentication

• User authentication:
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Whitelist
• Access restrictions in management interfaces and support channels: Username and password and Whitelist
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Whitelist
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Aequalis Management Limited
• ISO/IEC 27001 accreditation date: 01/10/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 01/01/2024
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems, Inc
• PCI DSS accreditation date: 17/02/2022
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • GSMA SAS-SM
  • ISO/IEC 20000-1
  • ISO/IEC 27017
  • ISO/IEC 27018
  • ISO/IEC 27701
  • SOC 1/2/3
  • EU Cloud CoC

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: An ISO27001-compliant information security management system is operational

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change management system operational which documents all changes, responsible parties, time of change and senior-level sign off. All changes pass through a Change Advisory Board (CAB).
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability scan run once per month and critical vulnerabilities patched within 30 days. Additional vulnerability scan run after any significant change implementation.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Internally designed and developed threat monitoring system is run on all infrastructure.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: ISO27001-complaint processes and systems for incident response are operational.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Cloud providers like Oracle use their scale and reach to help enable customers to grow their business while Oracle Cloud Infrastructure makes this growth sustainable and lowers carbon. Oracle is committed to 100% renewable energy usage across its global platform by 2025. Oracle's number one environmental impact comes from the power used to support customers’ cloud deployments. As such, Oracle has set a goal to reach 100% renewable energy coverage by 2025 and Net Zero by 2050 across all scopes of emissions with an interim goal to reduce all value chain emissions by 50% by 2030.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Brovanture recognises our responsibility to contribute to the fight against climate change. Through initiatives and sustainable practices, we aim to minimize our environmental footprint and maximise our positive impact. Here are our actions to make a difference:; 1. Renewable Energy: We have reduced our reliance on fossil fuels by transitioning to 100% renewable electricity for all our office energy requirements. We do not use gas or other fossil fuels. By using only renewable energy technologies, we have drammatically decreased our carbon emissions.; 2. Carbon Neutrality: We are implementing measures to offset our remaining carbon emissions through reforestation project investment. We have a Public Transport first policy for all business travel. Achieving carbon neutrality is a key milestone in our efforts to mitigate climate change and align our business practices with global climate goals.; 3. Energy Efficiency: We have prioritised energy efficiency across our operations by implementing energy-saving measures in our office and upgrading equipment to more efficient models. We have also adopted a hybrid working model to also reduce our total carbon emissions from travel. ; 4. Sustainable Supply Chain: We are working closely with our suppliers to promote sustainability throughout our supply chain. This includes sourcing materials locally, responsibly, minimizing waste, and supporting suppliers that prioritize environmental stewardship.; 5. Employee Engagement and Education: We have engaged with our employees in climate action initiatives, and we provide opportunities for education and training on environmental sustainability. By empowering our workforce to contribute to our climate goals, we will harness their creativity and expertise to drive meaningful change.; By implementing these measures and integrating sustainability into our core business practices we believe we can play a role in fighting climate change and building a more resilient and sustainable future.

  Covid-19 recovery

  In the wake of the COVID-19 pandemic, our company recognizes the critical importance of supporting local communities in managing and recovering from its profound impacts. Here are our actions to help:; 1. Financial Support: We provide financial assistance to local community organizations and non-profits that have been adversely affected by the pandemic. This support is through donations or partnerships to help these entities in these challenging times.; 2. Employee Volunteer Programs: We will encourage and facilitate employee volunteer programs that allow our staff to actively engage with communities in need. Our employees have opportunities to make meaningful contributions to community recovery efforts.; 3. In-Kind Donations: Our company donates surplus equipment to schools, and other community organizations.; 4. Community Partnerships: By collaborating closely with stakeholders on the ground, we ensure that our efforts are aligned with the specific challenges and priorities of our local community.; 5. Promoting Health and Safety: We prioritize the health and safety of our employees, customers, and the broader community by implementing rigorous safety protocols and adhering to public health guidelines. We continue to take proactive measures to prevent the spread of COVID-19.; 6. Long-Term Economic Recovery: We are investing in initiatives that support long-term economic recovery including training and employment opportunities, and supporting local businesses.; By taking a proactive support and recovery efforts our company intends to play a useful role in helping our community address the challenges posed by COVID-19.

  Tackling economic inequality

  Brovanture understands the role we can play in fostering a more equitable society. Here are our actions to help:; 1. Fair Wages and Benefits: We provide fair wages and benefits to all our employees, ensuring that they earn a living wage that meets their basic needs. By offering competitive salaries, comprehensive healthcare coverage, and opportunities for career advancement, we empower our workforce to thrive economically.; 2. Diverse and Inclusive Hiring Practices: We prioritize diversity and inclusion in our hiring practices, striving to create a workforce that reflects the rich tapestry of our community. For example, 43% of our staff are women and 20% are from ethnic minorities.; 3. Supporting Small Businesses and Local Economies: We actively support small businesses and local economies by sourcing goods and services locally whenever possible. ; 4. Education and Skill Development: We invest in education and skill development programs for all our staff including providing learning time and funding of extensive professional skills qualifications. We have also run, since the company began, a student placement scheme and a graduate training scheme.; 5. Advocacy and Partnerships: We support policies and initiatives that promote economic justice and reduce inequality at the local, national, and global levels. We have supported a number of nonprofit organizations to drive change that benefits all members of society.; By taking these actions, our company strives to play a meaningful role in tackling economic inequality and creating a more just and equitable world for all.

  Equal opportunity

  Brovanture supports equal opportunities as a fundamental aspect of creating a fair and inclusive society. Here's how we take proactive steps to support equal opportunities:; 1. Diverse and Inclusive Hiring Practices: We have implemented diverse and inclusive hiring practices that prioritize meritocracy and eliminate biases. We provide equal opportunities for advancement and have a workforce that reflects the diversity of our society – 43% women and 20% ethnic minorities.; 2. Training and Development Programs: We have invested heavily in training and development programs that provide all employees with equal access to opportunities for growth and advancement. We offer mentorship, skills training, and leadership development initiatives.; 3. Pay Equity and Transparency: We ensure pay equity and transparency across the organization paying attention to any disparities based on gender, race, or other factors. By providing equitable compensation for equal work, we demonstrate our commitment to fairness and respect for all employees.; 4. Promoting Work-Life Balance: We promote work-life balance by offering flexible work arrangements, including home and hybrid working, parental leave, and supportive workplace cultures that accommodate the diverse needs of our employees. Our aim is to provide an environment where everyone can thrive professionally and personally.; 5. Community Engagement and Outreach: We provide mentorship, placements, and job training programs. By investing in the success of our communities, we can help break down barriers to equal opportunities and promote social mobility for all.; 6. Continuous Improvement and Accountability: We regularly assess our progress towards driving positive change. By soliciting feedback from employees, monitoring key metrics, and adjusting our strategies as needed, we aim to continuously improve our efforts. ; ; By taking these actions, we drive to better support equal opportunities and build a more equitable society where everyone has the chance to thrive, regardless of their background or circumstances.

  Wellbeing

  Improving health and well-being and enhancing community integration are essential goals that our company is deeply committed to. Here is what we do:; 1. Employee Wellness Programs: We have implemented employee wellness programs that promote physical, mental, and emotional health. This includes providing access to fitness facilities, mental health resources, and social activities that support the well-being of our employees. ; 2. Healthcare Benefits and Support: We offer extensive healthcare benefits and support services to ensure that all employees have access to quality medical care when needed. This includes providing health insurance, preventive care initiatives, and employee assistance programs to address both physical and mental health concerns. ; 3. Work-Life Balance Policies: We have implemented work-life balance policies which include offering flexible work schedules, telecommuting options, and paid time off for caregiving responsibilities. ; 4. Community Engagement Programs: we have organised volunteer opportunities, sponsored community events, and supporting initiatives that bring people together across diverse backgrounds. By building strong ties with our communities we aim to create a sense of belonging and strengthen social cohesion, leading to improved health and well-being for all.; 5. Accessibility and Inclusivity: We ensure that our products and services are accessible and inclusive for all individuals, including those with disabilities or special needs. This includes implementing universal design principles and fostering an environment of respect and dignity for everyone. ; By taking these actions, Brovanture strives to make a positive impact on improving health and well-being and promoting community integration. We can create healthier, more connected communities where everyone has the opportunity to thrive.

Pricing

• Price: £825 to £1,500 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at malcolm.brock@brovanture.com. Tell them what format you need. It will help if you say what assistive technology you use.