hSo

Secure Managed Zero Trust Network Access (ZTNA)

hSo ZTNA enables a Work from anywhere approach such that trusted devices can access any approved application.

Replacing a VPN into the LAN, ZTNA clients are used to seamlessly validate both the user and the device state to ensure only trusted people on safe devices are allowed into corporate resources.

Features

• Secure 'work from anywhere' network access
• Role based user profile access
• Reduces network 'attack surface'
• 'Least privilege' application access
• Time profiles to limited hours of access
• URL Blocking and limiting
• End point protection

Benefits

• Promotes work from anywhere capability
• Users access only applications required for their role
• Hides cloud applications from unvalidated users and devices
• Time based network access control
• Restricted User URL access
• End point protection to enhance security

£1.31 to £1.49 a device a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@hso.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

599600330110826

Contact

Marketing
020 7847 4510
marketing@hso.co.uk

Service scope

• Service constraints: Non mainstream devices may require workarounds
• System requirements: Client to be installed on end device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have a 24/7 support 365 days a week with a 4 hour SLA on service issues. Automated systems log the ticket and follow up is within 4 hours, or quicker for high priority issues.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: HSo provide one level of support 24/7 .; ; hSo operate a dedicated Customer Services Centre. The Service centre provides tiered telephone support so that customers can speak directly to the appropriate technical or non-technical support staff as required.; ; Support of the service is covered within the cost of the service.; Support for configuration or migration assistance - i.e. helping/training you use the service for your own needs is a paid for addition. ; All customers have an assigned account manager to assist in managing your account.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: HSo will set up the environment, agree user access profiles, work with the customer IT team to identify all application access profiles and all affected devices.; ; hSo would agree a remote based rollout program with the customer and an associated communications program for users.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Not applicable as no data is held.
• End-of-contract process: The service is terminated at no cost. Various options are available should the customer wish to retain an element of the service.

Using the service

• Web browser interface: Yes
• Using the web interface: HSo provides an Endpoint Management Service that is a security management solution that enables scalable centralised management of multiple endpoints. The hSo EMS provides customer administration of endpoints and provides visibility across the network to securely share information and assign security policies to endpoints. ; ; hSo EMS features include:; • Remotely deploying ZTNA software to Laptop computers; • Updating profiles for endpoint users regardless of access location; • Administering ZTNA endpoint connections, such as accepting, disconnecting, and blocking connections; • Managing and monitoring endpoints, such as status, system, and signature information; • Defining web filtering rules in a profile and remotely deploying the profile to the Web Filter extension on Google Chromebook endpoints
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: HSo Endpoint management system is accessed by a URL, customised and provided to the customer.; ; hSo EMS features include:; • Remotely deploying ZTNA software to Laptop computers; • Updating profiles for endpoint users regardless of access location; • Administering ZTNA endpoint connections, such as accepting, disconnecting, and blocking connections; • Managing and monitoring endpoints, such as status, system, and signature information; • Defining web filtering rules in a profile and remotely deploying the profile to the Web Filter extension on Google Chromebook endpoints
• Web interface accessibility testing: None
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: The Endpoint Management system is sized for, and dedicated to each customer thereby ensuring no resource or contention constraints
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Number of active instances
  • Other
• Other metrics:
  • Security and logon profiles
  • Software client versions
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: HSo provide one level of support 24/7 and will respond to any incident within 4 hours.; ; Service credits, if applicable, can be agreed at the commencement of the contract
• Approach to resilience: HSo's Datacentre services are geo resilient, and further details will be provided on request.
• Outage reporting: HSo provides email and telephone alerts to affected customers.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: HSo has identity and authentication controls in place to ensure users are authorised to access specific areas. Authentication and access to management interfaces over secure channels is restricted through ISO 27001 & CAS-T approved hSo access policies, only active staff concerned with the service have access to system management features. These staff are managed through the hSo support department.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR ISO/IEC 27001-2013
• ISO/IEC 27001 accreditation date: 13/03/2022
• What the ISO/IEC 27001 doesn’t cover: N/a - all hSo business processes are within scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: HSo's governance framework includes our ISO 27001, CAS-T and HSCN approved Information Security management system of policies and processes. these are regularly assessed . We have a defined information security manager on the management team and have an on-going process of risk reporting and compliance conformance checking.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration management processes and systems ensure the composite assets of the service are recorded and their configurations known. Changes to services are submitted for review, assessed, prioritised and then planned and recorded in the audited change request system. Orders, incidents and planned works of the customer service and host environment are covered by our ISO 27001, CAS-T & HSCN processes including the patching policy, and by our ISO 20000 service management system.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability threats to services are managed through the network operations centre and major issues also via the risk register. These are identified through vendor alerts, threat subscriptions and protective monitoring systems and employee alerting. We patch systems according to our ISO 27001 patching policy and we protect systems though automated updates to threat management systems. We also mitigate potential threats through our access control policy.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: HSo is ISO 27001, CAS-T & HSCN certified, and applies these principals to all services it provides. hSo continually monitors its own base infrastructure through automated network management tools and a 24/7 network operations centre. We also have a propriety network flow monitoring system and a network data analysis tool to identify potential attacks. We protect our systems through DDOS protection against abnormal traffic to individual servers.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: HSo incident management processes conform with ISO 27001, CAS-T & HSCN certified assurances; hSo follows ITIL incident management processes and has trained its staff using this to satisfy ISO 20000. We have defined processes for common and uncommon events and test these annually. Incidents are reported by users, email and phone; And also by our automated monitoring systems. Incident reports are either through the portal, email or phone calls. For major events a root cause report can be provided. We have built in escalation paths depending on the severity of incidents. We can demonstrate robust and rehearsed incident management procedures.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: HSo manages separate server instances for each of the endpoint management services.

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Fighting climate change:

  Fighting climate change

  hSo’s strategy is focussed on the four pillars that need to be addressed in a company’s climate strategy: Pillar 1 focuses on our own activities to reduce our emissions by introducing working practices, carbon measurement tools and agreeing an offset strategy Pillar 2 is focussed on our activities to reduce our value chain emissions introducing the same techniques and strategies Pillar 3 addresses the alignment of our company’s vision, strategy, and products and services. It prioritises solutions that enable reduction of customer emissions, enabling resource efficient lifestyles and consumption patterns, and suppressing solutions with an adverse climate impact Pillar 4 describes how to contribute to the Governments net zero ambition beyond our own business. This means, for example, supporting industry initiatives to align and making sure that organisations that we belong to do not counteract our own actions. It also includes helping management and employees to adopt sustainable practises and funding projects outside our value chain that help remove or avoid emissions. Metrics (Examples) We will use the Government’s Social Value Model reporting metrics: • Number of people-hours spent protecting and improving the environment: • Introduce CO2 measurements within hSo and set reduction targets to include: • Greenhouse gases • Water usage • Landfill usage • Implement training and education programs, influencing behaviour to reduce waste and use resources more efficiently in the performance of everyone’s duties Tools and Processes to gather data: hSo has active and real-time reporting which can be extended to cover our Social Value programme outlined above and link to our proposed metrics. Reporting: We can submit progress reports on our activity and performance metrics on a 6-monthly basis. Feedback and Improvement: hSo will use, but not be restricted to, our employee forum feedback loop. HR records capturing voluntary activities and new starters
• Covid-19 recovery:

  Covid-19 recovery

  hSo’s approach is based on collaborating closely with our staff, suppliers customers and communities to promote fair and inclusive working conditions. A partner programme, where we engage directly with all our partners to drive innovation and encourage newer, more efficient ways of working, will sit at the centre of our approach. It will include: • promoting and championing innovation • encouraging disruptive technologies and providing an open-door approach to emphasise our commitment to new ways of working; • engaging our customers and communities to build a process to maintain a creative and innovative environment; • maintaining an agile and responsive approach to the changing needs of our staff and customers in order to fulfil our obligations and maximise safety; hSo understands the importance of our business processes in encouraging new and vibrant businesses into our ecosystem and helping other businesses recover from the effects of the pandemic. We will enhance our engagement environment to ensure it attracts innovation and disruptive technologies. Metrics (Examples) We will use the Government’s Social Value Model reporting metrics to measure: • Number of fulltime equivalent employment opportunities created for those who were made redundant due to COVID-19 • Number of people-hours spent supporting local community integration, such as volunteering and other community-led initiatives related to COVID-19 • Number of new working procedures implemented to encourage employee wellbeing since the return to work following the pandemic Tools and Processes to gather data: hSo has active and real-time reporting which can be extended to cover our COVID-19 recovery programme outlined above and link to our proposed metrics. Reporting: We can submit progress reports on our activity and performance metrics on a 6-monthly basis. Feedback and Improvement: hSo will use, but not be restricted to, our employee forum feedback loop. HR records capturing voluntary activities and new starters
• Tackling economic inequality:

  Tackling economic inequality

  hSo’s approach is based on collaborating closely with our supply chain and promoting fair and inclusive partnerships. We will engage directly with all our suppliers to drive innovation and encourage newer, more efficient ways of working. We will include: • promoting and championing innovation • encouraging disruptive technologies and providing an open-door approach to emphasise our commitment to new ways of working; • engaging with a range of SME’s, VCSE’s and start-ups in our supplier process to add to the creative and innovative environment • maintaining a diverse supply chain with a broad range of suppliers we work with in order to increase choice for customers and reduce dependence on large suppliers • piloting new ideas and co-designing new ways of working and greener technologies • championing cyber security. hSo understands the importance of our procurement processes in encouraging new and vibrant businesses into our supply chain and we will enhance our tendering environment to ensure it is conducive to attracting innovation and disruptive technologies. Metrics (Examples) We will use the Government’s Social Value Model reporting metrics to measure: • Number of full-time equivalent (FTE) employment opportunities created per annum • Number of apprenticeship opportunities (Level 2, 3, and 4+) created or retained per annum • Number of work experience placements per annum • Number of people-hours of learning and training provided per annum Tools and Processes to gather data: hSo has active and real-time reporting which can be extended to cover our Social Value programme outlined above and link to our proposed metrics. Reporting: We can submit progress reports on our activity and performance metrics on a 6-monthly basis. Feedback and Improvement: hSo will use, but not be restricted to, our employee forum feedback loop. HR records capturing voluntary activities and new starters
• Equal opportunity:

  Equal opportunity

  At hSo, like our customers, we come from various walks of life. We hire outstanding people from a wide variety of backgrounds not only because it's the right thing to do, but also because it strengthens our company. Truly embracing diversity and inclusion results in our staff being more in tune with our customers and that ensures excellence in the services we deliver. hSo’s approach is based on collaborating closely with our staff, our customers and our supply chain; promoting fair and inclusive working arrangements and partnerships. This includes, but is not restricted to: • piloting new ideas and new ways of working with greener technologies • promoting and championing CO2 impact within our business and the services we deliver • maintaining a diverse supply chain with a broad range of suppliers in order to increase choice and abundance for customers and reduce dependence on a large supplier • striving to run our business in a carbon neutral way, always concentrating on our environmental impact and highlighting its profile with our colleagues Metrics (Examples) We will use the Government’s Social Value Model reporting metrics: • Number of full-time equivalent (FTE) disabled people employed • Number of full-time equivalent (FTE) people from groups under-represented in the workforce employed • Percentage of all companies in the supply chain under the contract to have committed to the Government Social Value Equal Opportunity policy Tools and Processes to gather data: hSo has active and real-time reporting which can be extended to cover our Social Value programme outlined above and link to our proposed metrics. Reporting: We can submit progress reports on our activity and performance metrics on a 6-monthly basis. Feedback and Improvement: hSo will use, but not be restricted to, our employee forum feedback loop. HR records capturing voluntary activities and new starters
• Wellbeing:

  Wellbeing

  The wellbeing of our employees is fundamental to us. To this end we have several programs to support physical and mental health within our workforce. We are also widening our focus to include our supply chain partners to ensure we work with like minded organisations and we will individually or collectively with our partners, engage our local citizens to positively impact the community. Metrics (Examples) We will use the Government’s Social Value Model reporting metrics: • Number of people-hours spent supporting local community integration, such as volunteering and other community-led initiatives • Percentage of all companies in our supply chain that have implemented measures to improve the physical and mental health and wellbeing of employees • Number of people-hours spent supporting local community integration, such as volunteering and other community-led initiatives Tools and Processes to gather data: hSo has active and real-time reporting which can be extended to cover our Social Value program outlined above and link to our proposed metrics. Reporting: We can submit progress reports on our activity and performance metrics on a 6-monthly basis. Feedback and Improvement: hSo will use, but not be restricted to, our employee forum feedback loop. HR records capturing voluntary activities and new starters.

Pricing

• Price: £1.31 to £1.49 a device a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@hso.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.