BOXXE LIMITED

boxxe Infoblox DDI

Infoblox provides critical network and security services through scalable and reliable integrated DDI, Automation, Discovery, DNS Security, and Threat Intelligence. Your whole network from a single unified UI, eliminating downtime, reducing operational inefficiencies and provide unmatched performance and protection. Infoblox can be delivered as a SaaS managed, Hybrid/Multi-Cloud or On-Premise

Features

• DNS
• DHCP
• IP Address Management (IPAM)
• Network Visibility & Asset Discovery
• Global Server Load Balancing (GSLB)
• Automation & Elastic Scalability
• Advanced Logging, Reporting & Analytics
• Private, Hybrid and Multi-Cloud Visibility & Control
• DNS Detection & Response
• Threat Intelligence & Prevention

Benefits

• Move faster and scale securely with united networking and security
• Deliver resilient and secure DNS, DHCP, IPAM & security solutions
• Simplify and automate the management of critical network services
• Leverage SaaS with BloxOne® DDI, manage on-prem with NIOS DDI
• Maintain complex multi, hybrid-cloud and on-premise environments
• Eliminate downtime and manual bottlenecks with intelligent and seamless integrations
• Holistic visibility and management across distributed networks
• Local survivability by providing critical services where they are needed
• Empower network transformation with flexible & reliable core networks services

£0 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

601043932314480

Contact

Gemma Franklin
07704551950
tenders@boxxe.com

Service scope

• Service constraints: N/A
• System requirements: For Virtual: A supported Private/Public Cloud Environment

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response time differs depending on support level and severity of the ticket: https://www.infoblox.com/company/legal/terms-premium-maintenance/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: "Premium Maintenance; Elite Maintenance; https://www.infoblox.com/company/legal/terms-premium-maintenance/; ; A Technical Account Manager can be provided as part of two support levels;; ; TAM Plus; TAM Advanced; https://www.infoblox.com/support/technical-account-manager-service/"
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All products are extensively documented in publically available documentation. Infoblox offers a full Learning Management System (LMS) platform for product specific and industry/vendor agnostic learning. These courses are available both in online sessions and a classroom setting.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: JSON
• End-of-contract data extraction: All data is accessible for extraction once a contract has ended. This can be exported in various formats such as CSV/TSV/PSV, JSON & XML
• End-of-contract process: For a period of thirty (30) calendar days following the end of contract, the customer may retrieve Customer Information stored by Infoblox in connection with the applicable Service; after such time Infoblox may disable access to and delete the Customer Information.

Using the service

• Web browser interface: Yes
• Using the web interface: Both the BloxOne Cloud Services Portal (CSP) and the NIOS GUI are designed to be a single unified console where all setup, configuration and ongoing management is performed. All interactions with the web interface are in a secure and audited way, leveraging flexible Role Based Access and the ability to integrate with existing identity providers such as SAML, Active Directory, LDAP, Radius, etc.)
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The Web Interface does not currently conform to WCAG standards
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: All of the products are API driven and as such, all configuration and management can be performed through a robust REST API. The APIs allow external interaction from scripts, 3rd party systems (ITSM, Vulnerability Management, Security Solutions, etc) to enable simplifying processes through automation. There are integrations with common DevOps toolsets such as Ansible, Terraform, Python, Perl, PowerShell, PHP, etc.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: "Infoblox NIOS has a command line interface which supports interacting with all objects within the solution; ; BloxOne DDI has a command line interface but this is used only for basic troubleshooting commands"

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Infoblox Cloud Services are scalable by design, leveraging microservices and containerisation for elastic scalability. AWS underpins this capability, ensuring total reliability and redundancy.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: "Phone; Web Interface"

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • DNS Metrics
  • DHCP Metrics
  • NTP Metrics
  • System/Host Metrics
  • All other usage / utilization
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Infoblox

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data is encrypted at rest in both S3 Buckets & RDS Databases using AES-256
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Complete stateful configuration of the entire solution
• Backup controls: Complete stateful configuration of the entire solution or selective data export
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: "https://www.infoblox.com/company/legal/terms-premium-maintenance/; https://www.infoblox.com/company/legal/infoblox-bloxone-ddi-supplemental-terms-and-conditions/"
• Approach to resilience: "Infoblox Cloud Services are highly available and leverage AWS for multi-region and disaster recovery.; https://trust.infoblox.com/"
• Outage reporting: "Infoblox have a public status dashboard: https://status.infoblox.com/; ; Service alerts such as planned maintenance or outages are also communicated via email"

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
• Other user authentication: Users will authenticate either via HTTPS (Web Form), CLI or API
• Access restrictions in management interfaces and support channels: Full role based access is supported across individual interfaces, with the ability to provide limited access to a particular interface type (i.e CLI, API or GUI)
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Administrators will authenticate either via HTTPS (Web Form), CLI or API
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • FedRAMP Moderate
  • SOC 2
  • SOC 3
  • FIPS 140-2
  • More information here: https://trust.infoblox.com

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: "Cyber Essentials; FedRAMP Moderate; SOC 2; SOC 3; CPRA; NIST CSF; GDPR; More information here: https://trust.infoblox.com"
• Information security policies and processes: All compliance, policy and governance information is available here: https://trust.infoblox.com

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All compliance, policy and governance information is available here: https://trust.infoblox.com
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All compliance, policy and governance information is available here: https://trust.infoblox.com
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All compliance, policy and governance information is available here: https://trust.infoblox.com
• Incident management type: Supplier-defined controls
• Incident management approach: All compliance, policy and governance information is available here: https://trust.infoblox.com

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: AWS is used

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement. ; Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across our sources of Scopes 1 and 2, achieved through our environmental initiatives and investing in the Carbon Exchange-Traded Commodity and aim to reach the NetZero goal begore 2050.; Environmental protection and sustainability are embedded in everything boxxe does and offers and we are very proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024. ; We maintain an accredited ISO 14001 Environmental Management system covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.; boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimization and the enhancement of material reuse and recycling in both our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.; We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.; We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

  Covid-19 recovery

  The Covid-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.; Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.; Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of Covid-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.

  Tackling economic inequality

  boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.; To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helps retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.; We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' program where experienced personnel volunteer to provide career coaching to university graduates.; Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

  Equal opportunity

  Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.; boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.; Recruitment is focussed on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave. ; We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.

  Wellbeing

  boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.; We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.; To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.; Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.