COFORGE U.K. LIMITED

AWS Cloud provisioning and AWS hosting services

Managed Services for AWS enables clients to easily consume native AWS hosting services, driving benefits from a flexible consumption model. The managed-services for AWS allows the agility, flexibility and ease of use that a public cloud environment can deliver with extended management and support provide by Coforge.

Features

• Full suite of AWS compute, storage and associated services
• Enterprise-class support included as standard at all service level agreements
• A consumption-based managed cloud transformation service
• EC2, S3, EBS, ELB, RDS, CloudWatch, CloudFront, CloudFormation, auto-scaling services
• AWS Advanced Consulting Partner
• 24/7 support (DevOps) and infrastructure automation
• Highly resilient solutions across multiple AWS zones

Benefits

• Increase agility with automated deployment and 24x7 DevOps support
• Flexible, consumption-based cloud model; lower infrastructure support costs
• Amazon cloud supports well-managed, secure and highly flexible hybrid solutions
• Full integration of AWS Services
• Enterprise-grade service management tailored to strong and flexible governance models

£0.01 a virtual machine an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.eu@coforge.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

609920064898748

Contact

Ali Rahman
07801573323
bids.eu@coforge.com

Service scope

• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: It would vary based on the chosen services.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We perform assistive testing as standard for our support Chatbots and offer multiple access text , voice.
• Onsite support: Yes, at extra cost
• Support levels: Our services are standardized across three categories: Silver, Gold and Platinum. These varies based on the service level, support coverage, shared/dedicated team and accordingly vary in pricing.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Coforge has an established framework for managing the introduction of a new product or service and transitioning all support services to our shared or dedicated service delivery.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Microsoft Powerpoint
  • Microsoft Excel
  • Microsoft powerpoint
• End-of-contract data extraction: Data can be extracted through multiple means as defined by the client. Storage explorer Code based apps Export VM images This can incur additional costs as "data out" is chargeable
• End-of-contract process: At the point of termination, all data, accounts and access will be permanently deleted, and will not be able to be recovered or restored. It is the responsibility of the customer to remove all data prior to termination. Additional costs driven by Amazon are applicable.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can setup , configure and monitor and tabs are available to perform activities. Restrictions exist
• Web interface accessibility standard: WCAG 2.1 AAA
• Web interface accessibility testing: As standard we perform assistive testing for any service and channel we offer
• API: Yes
• What users can and can't do using the API: The API provide will a pass through or extension of underlying AWS Api services and ServiceNow Api services
• API automation tools:
  • Ansible
  • Chef
  • Terraform
  • Puppet
• API documentation: No
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: The CLI is the command terminal of AWS and is able to run scripts and commands that perform automated provisioning of services within AWS.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: All environments are sized and architected for the Clients environment using network and component separation provide by the Global Cloud providers. Each user is accessing the defined services for their specific organisation on AWS. This is not shared across organisations.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Amazon Web Services (AWS)

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • EC2 instances
  • Databases
  • Configurations
• Backup controls: Backup schedules are agreed during customer Onboarding.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings SLAs are best reviewed; on the AWS site.
• Approach to resilience: The AWS Global infrastructure is built around Regions and Availability Zones (AZs) to provide resilience and redundancy of deployed customer solutions. Each AWS Region provides multiple, physically separated and isolated Availability Zones (always with at least two datacentres) which are connected with private low latency, high throughput and highly redundant fibre-optic networking.
• Outage reporting: Dashboard; API to dashboard; email alerts

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: We have a robust identify and access management solution
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSCIC
• ISO/IEC 27001 accreditation date: 20 May 2021
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Coforges' information security policies and processes are accredited to ISO 27001 and comply with National Laws and Industry Policies where applicable.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The process has been standardized and automated within ServiceNow
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We adopt best in industry standards and processes governed by our global security offices.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Though intrusion detection and proactive monitoring
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: ITIL v3

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: AWS
• How shared infrastructure is kept separate: Virtual Private Networks and separated tenants and Accounts are established with the Cloud provider to ensure organisation separation and privacy.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Amazon maintain their own datacentre certifications.

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Our UK strategy has been informed by clients and our global environmental strategy. This is aligned with Government’s 25-year environmental plan, Fighting Climate Change theme from PPN 06/20, and with HMRC’s Greening Government Commitments delivered through carbon zero target, reduction of CO2 emissions and items entering landfill, promoting resource efficiency and green energy.; ; Our Organizational Targets ; 1.Be Carbon Net Zero by 2038 (reducing emissions 20% p.a.) within UK from a baseline of 185.7 tCO2e ; 2.Achieve quality standard, Green Mark’s EMS index (Sept 2026), and reach ISO 14001 (Sept 2026), reducing energy, water and material resource usage ; 3.Reduce carbon footprint by eliminating domestic air travel and promoting hybrid working. ; 4.Prioritise Cloud hosting over datacentre services lowering CO2 emissions.

Pricing

• Price: £0.01 a virtual machine an hour
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.eu@coforge.com. Tell them what format you need. It will help if you say what assistive technology you use.