OUTSOURCE SOLUTIONS (NI) LTD

Palo Alto Cortex Suite and Security Operations Centre (SOC) as a Service

Managed Security Operations Centre (SOC) and Palo Alto's Cortex integrated AI, intelligent products. A comprehensive security orchestration, automation and response (SOAR) platform unifying case management, automation, real-time collaboration, and threat intelligence management across a range of sources and technologies. Empowering security teams with centralised visibility across the incident lifecycle.

Features

• Threat Intelligence Management
• Detection and Response Platform
• Visual Playbook Editor: Easy to build, thousands of pre-built functions
• Hundreds of built-in security product integrations and SDKs
• Evidence Board: An evidence timeline to reconstruct attack chains
• Virtual War Room: Conduct joint investigations and run security commands
• Indicator Repository: All indicators are auto-discovered and correlated across incidents
• Machine Learning: DBot trains on data to generate insights
• Dashboards and Reports: Fully customisable dashboards and reports
• Security Orchestration, Automation, and Response

Benefits

• Quicker resolution times and better SOC efficiency
• Consistent, transparent and documented processes
• Improved analyst productivity
• Automated workflows and remediation
• Enhanced team learning
• Security Operations Centre (SOC) delivered services
• Detect advanced attacks with analytics
• Enable access and security for unmanaged non-corporate devices

£15,000 to £100,000 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brian.mccrory@osgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

611915597758537

Contact

Brian McCrory
02894485112
brian.mccrory@osgroup.co.uk

Service scope

• Service constraints: None.
• System requirements:
  • Windows, MacOS or Linux environment
  • Cortex XSOAR engine requires minimum 8 vCPU and 16GB RAM

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support Priority 1 (Critical) - < 1 Hour Priority 2 (High) - 2 Hours Priority 3 (Medium) - 4 Hours Priority 4 (Low) - 8 Business Hours Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All products come with a standard support offering included which entitles the customer to 24x7x365 email, telephone and web support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Palo Alto Networks offers on-site training and online training. In addition, publicly accessible user-documentation which details everything from initial setup through to ongoing maintenance & usage and how to use the API. Professional Services are also available in the form of "Quickstart" packages to rapidly onboard organisations.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract.
• End-of-contract process: At the end of the contract, if the organisation chooses not to renew and continue with the service all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.

Using the service

• Web browser interface: Yes
• Using the web interface: All features and functionality are primarily delivered through the web interface. This includes the initial setup, system-configuration, on-boarding and operational functions such as monitoring and reporting. A role-based access control (RBAC) system is in place to enforce the relevant access and configuration permissions requirements for certain types of individual users or groups.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: N/A
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The API can be used to interact with and configure, monitor and report on anything that is possible within the web interface.
• API automation tools: Other
• Other API automation tools: Python/Javascript Modules available
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: The CLI is primarily used for debugging and support purposes of the endpoint software. It is not used for general purposes.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Palo Alto Networks through an automated process is constantly evaluating and monitoring the load placed upon the application. Each customers instance is unique so there is no risk of shared resources being fully utilised by another organisation. As load increases the service will automatically bring online additional compute resources to accommodate the additional load.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Memory
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Service are supplied from Google and Amazon Data centers (further information to follow) Google Security statement https://cloud.google.com/security/overview/ https://cloud.google.com/security/ AWS Security Statement https://aws.amazon.com/compliance/data-center/controls/ https://d1.awsstatic.com/whitepapers/aws-security-whitepaper https://aws.amazon.com/compliance/data-center/data-centers/ All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• Backup controls: N/A
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.

Availability and resilience

• Guaranteed availability: Palo Alto Networks commits to using commercially reasonable efforts to make the Cortex XSOAR service available 24 hours a day, 7 days a week (excluding downtime resulting from any planned outage wherein Palo Alto Networks had provided prior notice or any emergency outage making it impracticable for Palo Alto Networks to issue advance notice). Palo Alto Networks commits to achieving uptime availability of 99.9 percent, measured over the calendar month.
• Approach to resilience: Palo Alto Networks delivers the Cortex XSOAR service utilising public cloud providers Amazon Web Services and Google Compute Platform. Within each of these providers the use of “availability zones” (AZ) to ensure geo and service redundancy and resiliency within a region (e.g. United Kingdom) and at a regional level with traffic being able to be steered to another region/availability zone/location should an incident occur.
• Outage reporting: A public dashboard available at status.paloaltonetworks.com and via email alerting.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 16/04/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: See https://www.paloaltonetworks.com/legal-notices/trust-center/technical-certifications#

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to the configuration of the service are managed through a change control process. This looks at technical suitability, security risks and impact to service; the output from which is clearly communicated to the customer. This takes into account any commercial considerations necessary and provides an audit trail, ensuring that all aspects of the change are considered. Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Applications and software that collect, transmit or display, or process End User Data. Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognised organisations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review. Palo Alto Networks utilises a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practice.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review. Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Incident management type: Supplier-defined controls
• Incident management approach: Documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Further information is available on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Amazon Web Services and Google Compute Platform
• How shared infrastructure is kept separate: Each organisations' compute instances are unique to that individual organisation with logical separation being achieved at the cloud provider level. This ensures that no virtualised infrastructure is shared organisation to organisation and each respective organisations data and network traffic is isolated from one another.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Palo Alto follows the best practice guidelines for the EU Code of Conduct on Data Centre Energy Efficiency.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Both Palo Alto Networks and Outsource Solutions continuously strive to minimise the impact of our operations on the environment, while maximising sustainable business practices to better serve our employees, customers, partners, shareholders and communities.

  Tackling economic inequality

  Palo Alto Networks and Outsource Solutions support and strengthen our local communities by enabling employees to donate time and resources where they are most passionate, by investing in causes that have a positive social impact, and by providing skills to people around the world to help maximise their full potential. Through our giving back program, our employees have helped students realise more of their limitless potential with consistent, hands on mentoring in life skills and academic subjects.

  Equal opportunity

  We have a robust recruitment policy that drives equality from the top down. Our aim is to always recruit the person who is most suited to each role, whether the candidate is internal or external. We recruit solely on the basis of the candidate’s skills, capabilities and individual merit as measured against the criteria for the role. Qualifications, experience, and skills may also be assessed at the level that is relevant to the job. We are committed to applying our equality, diversity and inclusion policy at all stages of the recruitment and selection process. We always carry out shortlisting, interviewing and selection without regard to an applicant's sex, gender identity, sexual orientation, marital or civil partnership status, skin colour, race, nationality, ethnic or national origins, religion or belief, age, pregnancy or maternity leave.

  Wellbeing

  We are committed to creating a compassionate workplace where all employees feel supported personally and professionally by challenging the stigma surrounding mental health, raising awareness, and offering education opportunities. We ensure that our team are supported, remain in communication with management and each other, and understand that they can speak openly to their managers about their health and wellbeing to encourage discussion about how we can help them. Our programme of activities is run by our internal mental health and wellbeing ambassadors to help promote positive mental health and embed it into the culture of the organisation.

Pricing

• Price: £15,000 to £100,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Palo Alto Networks offers vast amount of trial and proof of concept options that span across the entire product and services range. Depending on the nature of the product or license, 30-60 days is the standard time period for a free trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brian.mccrory@osgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.