Europa Technologies Limited

Network Insight coverage map service

Network Insight is a service offering interactive coverage maps for seamless display on a website or smart phone app. The service provides a method of visual analysis for fixed broadband and mobile coverage without the need to visit multiple operator websites.

Features

• Interactive coverage maps for your website
• Mobile (voice & data) plus broadband coverage
• Comprehensive base maps
• Postcode search feature
• Customised styles

Benefits

• Better inform citizens
• Save effort of maintaining local coverage map holdings
• Provide accessible mapping to users with colour vision deficiencies.

£29,425 a unit a 6 months

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dhill@europa.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

612197317629387

Contact

Duncan Hill
1932645560
dhill@europa.uk.com

Service scope

• Service constraints: Service requires supply of coverage data.
• System requirements: Compatible with all modern (currently maintained) web browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support tickets can be raised by phone, email or online form. Support tickets are answered as quickly as possible and no later than 12 noon on the next working day. Technical Support is provided by our own English-speaking staff from the UK and available from 09:00 to 17:30 UK time, Monday to Friday excluding public holidays in England.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support is provided between the hours of 09:00 and 17:30 (UK time), Monday to Friday, excluding public holidays in England. Standard support is included at no charge.; All clients have a named account manager that they can contact directly should they need to.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A service integration guide provides details of all available parameters / options. Training is not usually required. Technical support is available to help with service integration.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The data is securely deleted at termination of the contract.
• End-of-contract process: At the end of the contract the service access will be terminated.

Using the service

• Web browser interface: Yes
• Using the web interface: Network Insight is a web-based application designed for seamless integration into a website. A service integration guide provides details of all available parameters / options.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Network Insight has been designed and tested for users with colour-vision deficiencies.
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: High level of redundant capacity plus the ability to scale where necessary.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: HTTP request and response status
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The target service level is 99.9% availability. Service credits are offered when the Service is unavailable for periods of 45 minutes or more in any calendar month. You will have one day’s worth of your monthly service fee credited to your account if the total outage period in a month is 45 minutes or more and an additional day for each additional 30 minutes of downtime up to 50% of your monthly hosting fee. Further details included in the service agreement.
• Approach to resilience: Multiple redundant servers and datacentres.
• Outage reporting: Email alerts.; SMS alerts.

Identity and authentication

• User authentication:
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Authentication (where required for preview mode) is by username and password.
• Access restrictions in management interfaces and support channels: Username and password credentials required.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: In accordance with published policy, reviewed annually.
• Information security policies and processes: Information security policies include the following: Data Protection Policy, Information Classification Policy, Information Security Policy, Information Systems Policy. These policies are included as part of the company handbook and are explained to all staff when they start. Staff are notified when policies have been updated and further training provided where appropriate. All policies are reviewed annually at board-level.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Documented change management and approval process. Security impact assessments with customer consultation and sign-off.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular checks on Common Vulnerabilities and Exposures (CVE) database for operating system and system software security weaknesses. All approved software patches applied in a timely manner. Detection and mitigation of attacks including DDoS.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Automatic detection and mitigation of attacks including DDoS. Banded capacity alerts. System administrator intervention where necessary.
• Incident management type: Supplier-defined controls
• Incident management approach: Online ticket system integrated with technical support.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Fighting climate change:

  Fighting climate change

  Location intelligence is a powerful but sometimes overlooked resource that can be deployed for a range of important purposes. viaEuropa web services and APIs can be used to underpin desktop, mobile and web mapping applications in the fight against climate change. Base mapping provides geographic context to your analysis, whilst API searches enable address identification and location, thereby delivering actionable intelligence.; For further information on how the services can be used in this important area, please visit https://www.europa.uk.com or email Duncan Hill dhill@europa.uk.com
• Covid-19 recovery:

  Covid-19 recovery

  Location intelligence is a powerful but sometimes overlooked resource that can be deployed for a range of important purposes. viaEuropa web services and APIs can be used to underpin desktop, mobile and web mapping applications in the recovery from Covid-19. Base mapping provides geographic context to your analysis, whilst API searches enable address identification and location, thereby delivering actionable intelligence. For further information on how the services can be used in this important area, please visit https://www.europa.uk.com or email Duncan Hill dhill@europa.uk.com
• Tackling economic inequality:

  Tackling economic inequality

  Location intelligence is a powerful but sometimes overlooked resource that can be deployed for a range of important purposes. viaEuropa web services and APIs can be used to underpin desktop, mobile and web mapping applications in the process of tackling economic inequality. Base mapping provides geographic context to your analysis, whilst API searches enable address identification and location, thereby delivering actionable intelligence. For further information on how the services can be used in this important area, please visit https://www.europa.uk.com or email Duncan Hill dhill@europa.uk.com

Pricing

• Price: £29,425 a unit a 6 months
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial can be requested for a period of up to 1 month.
• Link to free trial: https://www.europa.uk.com/company/book-a-demo/?product=Network%20Insight

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dhill@europa.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.