Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Pure Systems Ltd.

Cloud Hosting

Reliable and secure Cloud Hosting platform. High performance hosting with High Availability infrastructure and 99.9% uptime guaranteed. Running on the industry leading VMware Platform. Comprehensive backup and recovery is included as well as 24x7 monitoring and fully managed services if required.

Features

  • VMware, uses industry leading virtualization platform, VMware
  • High Availability 99.9% Uptime – Guaranteed availability 24/7
  • Scalable - Get what you need, when you need it.
  • Control - configure your server, paying for what you need
  • Peace of Mind - Comprehensive backup and recovery available

Benefits

  • Secure - Extremely high security level, choice of firewalls
  • Great Value – Performs as well as a dedicated server
  • Fully Flexible - Get more resources as and when required.
  • Reliable - HA (High Availability) infrastructure for 99.9% uptime.
  • Fast - Make sure your website is quick to load

Pricing

£350 a virtual machine a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan@puresystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 2 0 4 8 6 3 0 4 1 7 3 2 5 6

Contact

Pure Systems Ltd. Dan Rice
Telephone: 01363 777014
Email: dan@puresystems.co.uk

Service scope

Service constraints
N/A
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the agreed SLA.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
We provide a tailored support package depending on the requirements of the client.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
By default the service is fully managed so no training is required.
Service documentation
No
End-of-contract data extraction
We would provide details for this on request.
End-of-contract process
We offer a tailored service so end of contract process will vary. Details available on request.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
VM's are isolated and have guaranteed resources.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Azure, Amazon, OVH

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • All data contained on the virtual machines
  • VM snapshots
  • SQL Databases
Backup controls
Managed service - N/A
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
In the event we fail to meet a guarantee stated above, we will refund 2% of your monthly Service Fee for each hour of downtime or delay on response time experienced, up to a maximum of 50% of the monthly Service Fee for those services affected.
Approach to resilience
Available on request
Outage reporting
Services are monitored externally and we receive text and email alerts.

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces require 2-factor authentication. Only registered users can access support channels.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Although not accredited, we broadly follow the requirements for ISO/IEC 27001
Information security policies and processes
We follow the guidelines and procedures contained in the Data Protection Act

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Details available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We subscribe to Microsoft Security Alerts and deploy patches within a appropriate timescale dependent on the severity of the threat.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Details available on request.
Incident management type
Supplier-defined controls
Incident management approach
Details available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Separate networks
VLANs

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
All OVH datacentres built since 2010 are free of air-conditioning.

The 30% air-cooling + 70% water-cooling = 0% air-conditioning system is deployed in all of our new datacentres. With this system, OVH have been able to reduce their energy costs so much that electricity only amounts to 10% of the overall cost for running the datacentres.

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

OVH datacentres have their own cooling technology so they don't have to use air conditioning.

Pricing

Price
£350 a virtual machine a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Test VM's provided on request.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan@puresystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.