CEREPROC LTD

CereProc cServer Virtual Machine

The CereProc cServer Virtual Machine provides a full TTS cServer with all the languages and accents available in the British isles. This includes unlimited usage of the high quality AI DNN CereVoices, and a virtual machine to install your own software to work in tandem with the cServer.

Features

• Full Virtual Machine
• Access to cServer with all British languages and accents
• Unlimited Text to Speech audio generation
• Expandable to meet demand

Benefits

• rapidly deploy expandable Text To Speech services
• High quality AI Deep Neural Network Synthetic Speech
• Unlimited audio generation of Text to Speech
• Multiple languages, accents and voices for all of British isles

£750 to £999,999 a virtual machine a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cereproc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

623562643480566

Contact

Willem Cluness
+44 01315168532
sales@cereproc.com

Service scope

• Service constraints: The cServer Virtual Machine is only availably via an internet connection. Access to the virtual machine requires users design their own client using our cServer as a base.
• System requirements:
  • Internet Access is required to access virtual machine
  • An account on CereProc.com is required to access the cloud

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We typically respond within two working days (not including weekends, CereProc is based in the UK and keeps to UK working times).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: CereProc provides an email support service, where cloud users can contact our technical team if additional support is required. Our support is available for all users who are using the CereProc Cloud. We do not provide a technical account manager, or cloud support engineer.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: CereProc will provide access to an AWS virtual machine which will include the CereProc cServer with BritishCere Voices, Languages and Accents, allowing unlimited generation of audio.
• Service documentation: No
• End-of-contract data extraction: Question for Chris
• End-of-contract process: End of Contract the AWS virtual machine will be shut down with no additional costs to the end user.

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: CereProc uses AWS (Amazon Web Services), which can scale the CereProc Cloud service to match the user requirements.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Assuming two failures per year, AWS estimated impact time for the year is 30 minutes. This means that the upper limit on availability is 99.99%.
• Approach to resilience: AWS has made significant investments in building and running the world’s most resilient cloud. We have designed a unique and highly available global infrastructure, built safeguards into our service design and deployment mechanisms, and instilled resilience into our operational culture. AWS also makes it easier for you to build and run resilient applications in the cloud, with a comprehensive set of purpose-built resilience services, solutions, architectural best practices, and guidance.
• Outage reporting: AWS will inform users of outages.

Identity and authentication

• User authentication:
  • Identity federation with existing provider (for example Google apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels are only accessible to CereProc Staff, and are Password protected, and Two Factor Authenticated.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance is decided by the CEO and CTO, with any changes implemented and changes to security passed down on a need to know basis.
• Information security policies and processes: CereProc processes personal customer data, and has registered as a data controller with the Information Commissioner's Office (ICO). This is required under the Data Protection Act (1998). The definition of personal data includes sole traders and partnerships, as well as corporate email addresses that personally identify a user. Personal data flow for website purchase: End user enters data into browser - all pages encrypted Email, billing/shipping address, marketing preference data stored on web server database Server managed by our expert hosts Clook Access to customer data restricted to CereProc administrators Data transfer as required to Paypal for payment processing CereProc hold no payment data, only entered via Paypal Google Analytics is referred to in the privacy page

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Committing deployments on Github, Everything is contained within a Git repository, changes are then versioned. Testing occurs before deployment, if tests pass then system is deployed. Further testing occurs to determine that the service is bug free, the system can be rolled back to an earlier version if there are any bugs that hamper the system.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Assessment of potential threats is handled by the CTO - with alerts provided via Github and dedicated tech services. Patches are then created and deployed ASAP, with software rolled back if necessary when vulnerabilities are detected.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: CereProc runs testing on our software via Git to determine if any vulnerabilities or compromises are detected, this is before any changes are made to software. If made aware of vulnerabilities in existing software, CereProc will immediately begin preparing fixes to correct the software and plug any holes, as well as discovering what was vulnerable and/or exposed due to the compromise. CereProc respond to urgent incidents within 12-24 hours of being alerted.
• Incident management type: Undisclosed
• Incident management approach: CereProc has a prewritten document for handling common incidents that occur with customers. Users can report incidents through the website or via email, and will be forwarded to the correct staff to manage the incident, with reports written if required.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: AWS
• How shared infrastructure is kept separate: Each Virtual Machine Instance is kept apart by using AWS' propriatary software to ensure that data and infrastructure is secured.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: As of June 2023, 107 AWS services are compliant with the Cloud Infrastructure Services Providers in Europe (CISPE) Data Protection Code of Conduct.

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  CereProc has a long history of providing those who have lost, are losing or have never had, a voice that they can use. This includes using whatever platform that they prefer, including online via our Cloud Service.

Pricing

• Price: £750 to £999,999 a virtual machine a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cereproc.com. Tell them what format you need. It will help if you say what assistive technology you use.