Fantastic Cloud Services Ltd

Veeam Backup & Replication

Veeam Backup & Replication. Veeam Backup & Replication Managed service.
Backup your onsite or cloud data to our UK based data centres or cloud repositories.

Features

  • Enterprise Data protection to ensure data availability
  • Meet data governance and security requirements
  • Backup for On-Premise and Cloud Data
  • Data encrypted at source in flight and at rest
  • Offsite hosted cloud repository for backups via secure SSL connection
  • Leverage AWS and Azure Storage or FCS UK Data Centres
  • Complete visibility and control directly from the Veeam backup console
  • Data located in the UK only

Benefits

  • Best Practice to meet 3-2-1 Backup Rule
  • Cost Effective
  • FCS Expertise
  • Compliance

Pricing

£4.20 to £7.56 an instance a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@fcs-protect.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 2 7 2 4 7 4 6 1 3 5 0 3 0 6

Contact

Fantastic Cloud Services Ltd Jez Wyatt
Telephone: 03336669991
Email: info@fcs-protect.co.uk

Service scope

Service constraints
Veeam Availability Suite™, Veeam Backup & Replication™ & Veeam Backup Essentials™ needs to be installed where the data resides to protect the data.
System requirements
  • Veeam Availability Suite™
  • Veeam Backup & Replication™
  • Veeam Backup Essentials™

User support

Email or online ticketing support
Email or online ticketing
Support response times
FCS UK Business Hours 9am - 5pm:
Business Impact & Target Response Times:
High - 1 Hour
Medium - 2 Hours
Low - 4 Hours
None - 8 Hours

FCS None UK Business Hours
Business Impact & Target Response Times:
High - 2 Hour
Medium - 4 Hours
Low - 8 Hours
None - Next Business Day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Chat via Microsoft Teams so accessible by everyone who has access to MS Teams.
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Full Support is provided in the costs including:
Initial Setup
Assistance in Backup & Restores
Administration Assistance

Support is provided by: Email, Ticketing System or Phone via the FCS Support desk.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
FCS Will provide full training to administer the solution as required as part of the subscription. Training will be provided remotely
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
If required data can be exported to a device supplied by the customer and shipped to them. Data could also be made available to be downloaded at the end of the contract if an extension is not chosen.
End-of-contract process
At the end of the contract the ability to backup & restore will stop. Any required data must be requested prior to the end of the contract. Any requested data will be exported to either the device supplied by the customer or made available to download for up to 30 days after the contract ends at which all held data will be deleted.
If there is no request for the data, all held data will be deleted within 30 days of the contract end date.

Using the service

Web browser interface
No
API
Yes
What users can and can't do using the API
Veeam provide a large number of API's to control the backup & restore of data such as: Starting a backup, 1 click restore, restoring a whole VM & assigning a restore scope.
For more details of the options available please get in touch.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
Windows
Using the command line interface
Veeam Backup & Replication comes with the PowerShell extension — a snap-in to Microsoft Windows PowerShell. The Veeam Backup PowerShell snap-in allows you to do almost all operations that are available in the user interface. Keep in mind that actions performed with PowerShell have the same force as actions performed via Veeam Backup & Replication: for example, if you delete a job with a PowerShell script, the job will be removed from the Veeam Backup & Replication database, and you will not be able to undo changes.
Please get in touch to fins out more.

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
FCS Infrastructure is built on redundant hardware and networking. The infrastructure can scale quickly to meet demand.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • Number of active instances
  • Other
Other metrics
  • Backup Storage data size usage in TB's.
  • Number of protected servers
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Veeam Availability Suite

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Cloud, virtual and physical backup and recovery options
  • Image-based virtual machine (VM) replication from a VM or backup
  • Simple 2-step direct restore to AWS, Microsoft Azure and more
  • Microsoft Exchange, Microsoft Active Directory, Microsoft SharePoint, Microsoft SQL Server
  • Oracle
Backup controls
As scheduled in the Veeam Backup and Recovery Console
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.99% - Availability indication is based on an average 730 hours per month. Excludes planned and emergency maintenance.
Users are refunded with credits.
Approach to resilience
FCS only use T3+ Rated Data Centres
Redundant ISP links
Resilient Network, Firewalls, Switching, Routers
Multi Host Virtual Infrastructure
Multi Controller Storage utilising RAID technology for disk failure protection.
More details available on request.
Outage reporting
If FCS are experiencing service issues then an email will be sent to the listed customer contacts

Identity and authentication

User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication
Users authenticate to the Veeam Backup & Replication console or Enterprise manager to control their backups and restores.
Access restrictions in management interfaces and support channels
Access is only possible via the customers Veeam Backup & Replication Console as this controls the security and authentication.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International Ltd
ISO/IEC 27001 accreditation date
12/01/16
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
FCS Information Security Policies and Processes has a range of policies that are meet the ISO27001 standards and requirements
All staff are vetted against the companies hiring policy and will receive any required training. They must also sign a document acknowledging they have read and will comply with the company policies. Controls are applied to enforce compliance.
Overall responsibility for Information Security rests with the ISMS Manager. FCS implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment. Policies are accessible from a centralised and accessible location.
FCS has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Policies are approved and reviewed by FCS leadership at least biannually or following a significant change to the FCS environment.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration and change management is controlled as per the FCS ISO27001 Change Request Management Process
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
FCS run weekly authenticated vulnerability scans of our infrastructure and applications using Alienvault vulnerability scanner and remediate issues according to our patching schedule or as required (for medium and above criticality vulnerabilities). Our Pen Testing supplier also runs monthly external scans. We analyse internal logs for abnormalities. Anything unusual triggers an alarm and a standard playbook solution. Systems that can run automatic patching are set to do so. Bugs that we have detected so far have been resolved within hours at most and none of them at present have been related to security issues.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
FCS protects its services with protective monitoring inline with CESG published GPG13
Incident management type
Supplier-defined controls
Incident management approach
FCS has established processes and controls as per ISO27001

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Dedicated VLAN's and Storage container per customer

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Best practice energy efficiency measures and more beyond this voluntary code of conduct. Cold Aisle Containment PUE < 1.4 Intelligent controls on AC systems (variable speed) Free air cooling 100% renewable energy contract 2MW Battery storage system (stores renewable energy) Voltage Optimisation to reduce energy wastage Super low loss transformer

Social Value

Fighting climate change

Fighting climate change

FCS are always looking to reduce any impact to climate change where possible utilising the cleanest and most efficient solution.

Employees are encouraged to bike to work with FCS offering bike to work schemes for any staff member who wants to utilise it.

FCS’s primary data centre has just become the first DC in the UK to install a Hydrogen Ready Fuel Cell to provide clean energy to the data centre helping to reduce greenhouse gases.
Covid-19 recovery

Covid-19 recovery

FCS followed one of the popular Covid 19 Recovery guides that followed three phases, Respond, Recover, Thrive taking steps at each point during Covid 19 with the new challenges that came up working through them.

FCS have always offered a flexible working environment with the ability to work from home and working hours to suit a work life balance. As part of Covid-19 recovery FCS have been mindful that staff had different needs and requirements during the period and supporting where possible.
Tackling economic inequality

Tackling economic inequality

FCS use several local businesses for services and support who are start up businesses rather than using larger more well known companies.
Equal opportunity

Equal opportunity

It is the Policy of the Organisation that all employment decisions are based on principles of Equal Employment Opportunity. Accordingly the Organisation does not discriminate on the basis of race, colour, creed, gender, national origin, disability, age, veteran status, citizenship, marital status or sexual orientation. The Organisation maintains a professional business environment that is free from harassment of verbal or physical nature.
Wellbeing

Wellbeing

FCS take staff wellbeing seriously ensuring that all staff’s health and wellbeing is a top priority allowing a flexible working environment with team building activities and remote working to name a few.

Pricing

Price
£4.20 to £7.56 an instance a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full Setup and trial for 1 months up to 10 Instances.
If a longer or larger trial is required this may be possible.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@fcs-protect.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.