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  1. Digital Marketplace
  2. Lot 1: Cloud hosting
  3. Cloud Migration and Application Support Services
SPYROSOFT LTD

Cloud Migration and Application Support Services

SpyroSoft Ltd assist organisations with Cloud Migration and Application Support services using an Agile approach with expert teams based in UK and in Europe. As a technology agnostic company, SpyroSoft enables our clients to make informed decisions on the selection of the right technologies to suit business and user needs.

Features

  • Expert Cloud migration practitioners with full development lifecycle capabilities
  • Legacy modernisation, support, maintenance and hosting services
  • Data modelling, cleansing, migration and transformation services
  • Application integration, development, testing and related services
  • Architecture design for resilience, performance, scalability and security
  • User interface (UI) and User Experience (UX) design
  • Ongoing service management, monitoring and application support
  • Experience of small and large-scale cloud migrations
  • Seamless DevOps & Agile approach

Benefits

  • Trusted supplier of high-availability Cloud services to clients across Europe
  • Technology agnostic
  • Expertise across the whole software lifecycle
  • Flexible engagement models including fixed-price delivery
  • Agile, iterative, transparent delivery
  • Compatible with GDS Service Design Manual and guidelines
  • DevOps continuous engineering approach

Pricing

£192 to £700 a person

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@spyro-soft.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 3 2 3 7 5 5 1 8 9 6 1 6 8 1

Contact

SPYROSOFT LTD Duncan Johnson
Telephone: 01202 059455
Email: publicsector@spyro-soft.com

Service scope

Service constraints
Spyrosoft can offer all services from both their UK and European bases including 24x7 offerings and full ICO aligned data protection
System requirements
  • Amazon AWS, Microsoft Azure, Google Cloud Platform (GCP),
  • SQL Server, Open Source, MySQL, PostgreSQL, MongoDB
  • C#, .NET, Java, HTML5, CSS3, JavaScript Frameworks (Angular, React etc)
  • Mobile iOS/Android and RESTful web service API’s.
  • Full Security suite incl McAfee , Sophos & Symantec

User support

Email or online ticketing support
Email or online ticketing
Support response times
Spyrosoft Ltd have a full integrated Jira ticketing model and provide Monday to Friday, 9am to 5pm as well as 24x7 service support
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Spyrosoft Ltd offer web-chat support linked to our Jira ticketing system and 24/7 service model
Onsite support
Onsite support
Support levels
Spyrosoft Ltd offer multiple service level agreements to meet our Client needs from standard Monday to Friday, 9am to 5pm support through to full 27/7, follow the sun support. We provide UK Account Management alongside European Service Delivery Management & Engineering
Support available to third parties
Yes

Onboarding and offboarding

Getting started
During the initial phase of the project, our team will work with users who will be responsible for maintaining the solution going forward. That will give us time to evaluate the skill sets of the users, identifying gaps and the level to pitch the training material.

We will then carry out training for users and administrators who will be responsible for the day-to-day maintenance of the solution.

We encourage a 'train the trainer' approach to keep training costs low, and we'll typically train up to six members of a client team in the session. If larger groups are to be trained, we may split the training into several smaller groups to retain the ideal trainer-to-trainee ratio.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
The Spyrosft Ltd model is all about "handing back" the service whenever the Clients wants to and it whatever format or service they wish. The contract end "hand back" would be scoped by the Client and Spyrosoft Ltd in partnership
End-of-contract process
The exit cost for the contract would be customised based on the Clients requirements

Using the service

Web browser interface
Yes
Using the web interface
Spyrosoft Ltd offer customised API's to allow service access or standard API's to access standard services e.g Jira
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
Spyrosoft Ltd work with multiple Clients and have multiple use-cases linked to testing/QA and web interfaces
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
We operate a fully Agile and continually monitored and improving solution and service and our policy is no single user incident will impact another user
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Hardware containing data is completely destroyed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • File Servers
  • Application Servers
  • Proprietary Databases
  • Standard Databases
  • Virtual Machines
  • Sharepoint, One Drive and other Cloud data stores
Backup controls
Our backups follow standard backup approaches but users can, where appropriate, control small data backups and restores
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Each Spyrosoft Ltd service level provides a different level of availability dependant on each Clients requirements and budget
Approach to resilience
As partners with Microsoft, Amazon and Google, we use their services to provide resilience and uptime e.g Microsoft Azure offer 99.99% uptime on their Azure storage service
Outage reporting
We use email alerts or communication as agreed with the Client e.g SMS or phone call

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
We use Supplier standard access control solutions to restrict access to management interfaces and support channels.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
Dedicated device over multiple services or networks

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DAS Certification, 22b Church Street, NN10 9YT, UK
ISO/IEC 27001 accreditation date
22/11/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • ISO 27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Spyrosoft Ltd have a named Information Security Officer and Data Protection Officer and follow all guidelines/polices to ensure we meet both our ISO 27001 and Cyber Essentials Plus certifications

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
As a specialist Software Development & Testing organisation, configuration and change management are at the heart at what we do so all changes are fully tested to ensure security impact and production uptime
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Spyrosoft Ltd work with our internal specialist R&D solutions operation to ensure we are aware of potential future threats. We operate and follow standard patch testing and deployment policies and receive regular threat updates from our key partners e.g. Microsoft for Azure or Amazon for AWS
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Spyrosoft Ltd operate a proactive approach to monitoring. We both regularly check possible future threats but also follow standard ITIL approaches to production monitoring for availability and capacity. We respond to any multi-user incident as soon as possible and will "lock down" any potential compromise to limit impact
Incident management type
Supplier-defined controls
Incident management approach
Spyrosoft Ltd follow ITIL guidelines and implement them to meet our own and Client requirements. Users can report incidents in multiple ways and we provide reports on multi-user incidents

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
We use standard VMWare technologies and solution to ensure Clients data/infrastructure is kept apart

Energy efficiency

Energy-efficient datacentres
No

Social Value

Fighting climate change

Fighting climate change

Spyrosoft Ltd is committed to reducing its impact on the environment, and to provide a framework for setting objectives and targets to improve our environmental performance.

Spyrosoft will measure its impact on the environment and set targets for ongoing improvement, comply with all relevant environmental legislation and raise employee awareness of environmental issues and enlist their support in improving the Company’s performance.

Spyrosoft will encourage the adoption of similar principles by its suppliers.

Principles

The key points of its strategy to achieve this are:

• Minimise waste by evaluating operational practices and ensuring they are as efficient as possible and minimise their environmental impact

• Raise awareness amongst employees on environmental issues and to support and encourage ideas and suggestions for improved environmental performance.

• Work with clients and suppliers to encourage high environmental standards

• Use resources including water, energy, and other natural resources responsibly

• Promote and invest in technologies, work practices and process’ that provide alternatives to business travel

• Meet or exceed all the environmental legislation that relates to the Company

We have an Environmental Management Plan which is published on our website, committing us to year-on-year carbon reductions. We report on this annually, with a view to attaining carbon neutrality by 2030.
Covid-19 recovery

Covid-19 recovery

Across Spyrosoft, we recognise the inestimable impacts of Covid-19 on families across the UK – financially, emotionally, socially and in terms of health and wellbeing. The following details our commitments to supporting our local communities to manage and recover from the impacts:

We are committed to operating as a positive force for training, creating work opportunities for individuals impacted by Covid-19. The Spyrosoft Academy enables our team to access and undertake industry-recognised qualifications.

We offer certification in IT specialisms, and allow individuals access to training remotely, at their own pace. We will continue to offer access to the Spyrosoft training resources to our customers, to promote accessible and flexible learning.

We will provide 1 Apprenticeship opportunity to gain work experience, mentoring and accreditation, qualification of IT certification, per £100k of revenue

Provide communities with full access to the Spyrosoft Academy, to access IT-related training

Continue to partner with Taunton College/University College Somerset, to provide:

2 work placements annually to students undertaking relevant subjects

Attendance at career fairs to engage college leavers to STEM professions

A minimum of 2 interviews annually for graduates completing their final degree in a relevant subject.

When it comes to service delivery, 100% of Spyrosoft’s customer deliverables can be provided remotely.
Equal opportunity

Equal opportunity

We are an Equal Opportunities employer. We have signed up tot he Government's Disability Confident Employer Scheme. Over 40% of our management team are female, which is unusual in a STEM sector. We have a healthy approach to work/life balance which enables our team to undertake familial commitments and other responsibilities without prejudice. We are a diverse group comprising a broad range of nationalities, and we foster an environment of acceptance and inclusion.
Wellbeing

Wellbeing

Our team benefit from fair pay, effective work/life balance, and free health insurance. We are committed to ensuring that our team have strong pastoral support and management, and an accepting environment where issues can be raised and resolved promptly and in confidence.

Pricing

Price
£192 to £700 a person
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Any free services are agreed with the Client during the scoping exercise

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@spyro-soft.com. Tell them what format you need. It will help if you say what assistive technology you use.