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CDW Limited

CDW NetApp Cloud Volumes ONTAP - Azure HA

NetApp Cloud Volumes ONTAP®, the leading enterprise-grade storage management solution, delivers secure, proven storage management services. https://azuremarketplace.microsoft.com/en-us/marketplace/apps/netapp.netapp-ontap-cloud?tab=Overview

Features

  • High Availability - Ensures RPO=0 and RTO<60 secs
  • Data Protection - With NetApp Snapshot™ technology
  • Storage Efficiencies - Thin provisioning, data compression, and deduplication.
  • Data Tiering - Automatically move infrequently-used data to object storage
  • Cloning-Create writeable clone volumes instantly and with no capacity penalty
  • Cloud Migration - With SnapMirror® replication technology
  • Cloud Manager -UI/APIs for management, supporting hybrid & multi-cloud architectures
  • Kubernetes Integration - For containerized workloads persistent storage

Benefits

  • Provide High Availability for your cloud applications
  • Reduce public cloud storage spend with NetApp CVO for AWS
  • Multiple storage consumption models
  • ONTAP rapidly and easily provisions and manages cloud storage

Pricing

£0.03 a gigabyte a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 4 7 4 2 5 2 8 1 8 4 4 9 9 2

Contact

CDW Limited Andy Wood
Telephone: 0161 837 7744
Email: tenders@uk.cdw.com

Service scope

Service constraints
See : https://www.netapp.com/us/media/ds-support-for-ontap-cloud.pdf
System requirements
https://cloud.netapp.com/hubfs/ONTAP_Cloud

User support

Email or online ticketing support
Email or online ticketing
Support response times
See : https://www.netapp.com/us/media/software-support-plan-product-description.pdf
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/A
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Full details of NetApp support , Support Levels and On-Site offering can be found here: https://www.netapp.com/us/services/index.aspx
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All relevant onboarding documenatation can be found here : https://docs.netapp.com/us-en/cloud/
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be copied out of the solution at any time via standard file copy means, prior to the expiration of the license. The system warns your 30 days before a license is due to expire.
End-of-contract process
Once the license term has expired, the system shuts itself down and ceases to serve data. The data itself is not deleted, so can be recovered by renewing the license, or destroyed by deleting the cloud infrastructure underpinning the virtual storage system.

Using the service

Web browser interface
Yes
Using the web interface
Cloud Manager simplifies enterprise cloud storage management by providing cloud monitoring, administration and orchestration frontend for NetApp ONTAP storage systems on-premises and in the cloud. For more details including a free trial https://cloud.netapp.com/cloud-manager
Web interface accessibility standard
None or don’t know
How the web interface is accessible
N/A
Web interface accessibility testing
This Voluntary Product Accessibility Template (VPAT) provides guidance on the accessibility
characteristics of the NetApp ONTAP® Cloud : Full details can be found here : https://www.netapp.com/us/media/vpat-netapp-ontap-cloud.pdf
API
Yes
What users can and can't do using the API
OnCommand Cloud Manager includes REST APIs that enable software developers to automate the management of NetApp storage in the cloud. The Cloud Manager APIs enable you to perform operations on different types of resources. The resources are broadly categorized as follows:

Administrative resources
Used to set up and configure Cloud Manager

Auditing resources
Used to view details about Cloud Manager operations

Authentication resources
Used to authenticate with Cloud Manager so you can run API operations

Working environment resources
Used to deploy and manage working environments: single ONTAP Cloud systems, ONTAP Cloud HA configurations, and ONTAP clusters

More detail can be found here : https://library.netapp.com/ecmdocs/ECMLP2735474/html/index.html#_how_the_rest_apis_work
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
WorkFlow automation (WFA)
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
Command line interface
Yes
Command line interface compatibility
Other
Using the command line interface
The ONTAP command-line interface (CLI) provides a command-based view of the management interface. You enter commands at the storage system prompt, and command results are displayed in text. A full description of the CLI capabilities can be found here: https://docs.netapp.com/ontap-9/index.jsp?topic=%2Fcom.netapp.doc.dot-cm-sag%2FGUID-DD81D296-184D-4779-8031-B24286D6CD52.html

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
You can use storage quality of service (QoS) to guarantee that performance of critical workloads is not degraded by competing workloads
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
NetApp

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
All / Any Data can be backed up.
Backup controls
Backups can be done via both manual and automated standard NetApp Back and recovery services.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
ACL Based Network Security Groups are also used. See https://azure.microsoft.com/en-us/blog/network-security-groups/

Availability and resilience

Guaranteed availability
See Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11745
Approach to resilience
Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/
Outage reporting
Please see https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
Other user authentication
Azure Active Directory is Microsoft’s multi-tenant cloud based directory and identity management service. Azure-AD provides an affordable, easy to use solution to give employees and business partners single sign-on (SSO) access to thousands of cloud SaaS Applications like Office365, Salesforce.com, DropBox, and Concur. For application developers, Azure-AD lets you focus on building your application by making it fast and simple to integrate with a world class identity management solution used by millions of organizations. Azure-AD also includes a full suite of identity management capabilities including multi-factor authentication, device registration, self-service password management, self-service group management, privileged account management.

https://docs.microsoft.com/en-us/azure/active-directory/active-directory-whatis
Access restrictions in management interfaces and support channels
Azure-AD can designate separate administrators to serve different functions. These administrators will have access to features in the Azure portal and, depending on their role, will be able to create or edit users, assign administrative roles to others, reset user passwords, manage user-licenses, and manage domains, among other things. A user who is assigned an admin role will have the same permissions across all of the cloud services that your organization has subscribed to, regardless of whether you assign the role in the Office365 portal, or in the Azure classic-portal, or by using the Azure-AD module for Windows PowerShell.

https://docs.microsoft.com/en-us/azure/active-directory/active-directory-assign-admin-roles
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • FIPS-140-2, Common Criteria and DoDIN APL.
  • https://security.netapp.com/certs/

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO/IEC 27001 and ISO/IEC 15408

For further information check the below links:
https://security.netapp.com/certs/
https://library-clnt.dmz.netapp.com/info/web/ECMP1138936.html?&access=a

FIPS-140-2, Common Criteria and DoDIN APL.
https://security.netapp.com/certs/
Information security policies and processes
NetApp is committed to providing its customers with quality products that provide the security posture they require. In pursuit of a continued and supportive relationship, NetApp recognizes that the changing security and threat landscape requires PwC to seek information about NetApp’s Secure Development LifeCycle practices.

NetApp has a comprehensive secure development lifecycle program based on industry best practices which includes, security training, static analysis security testing (SAST), dynamic analysis security testing (DAST), vulnerability scanning, third-party penetration testing and other security practices. NetApp further incorporates certain security features such as encrypted data-at-rest and data-in-motion depending on the system. NetApp’s secure development lifecycle is a journey and continues to be rolled out to achieve maturity.

As part of the development, ONTAP executes various secure development lifecycle practices and determines corrective actions. SAST, DAST, Fuzzing and vulnerability scanning are performed with each release. Pentration testing is performed at least annually.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.

Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape.
Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
When providing the Antimalware solution for Virtual Machines, Azure is responsible for ensuring the service is highly available, definitions are updated regularly, that configuration through the Azure Management Portal is effective and that the software detects and protects against known types of malicious software. MCIO-managed hosts in the scope boundary are scanned to validate anti-virus clients are installed and current signature-definition files exist.

Vulnerability scans are performed on a quarterly basis at a minimum. Microsoft Azure contracts with independent assessors to perform penetration testing of the Microsoft Azure boundary.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Microsoft Azure services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Microsoft has developed robust processes to facilitate a coordinated response to incidents.
• Identification – System and security alerts may be harvested, correlated, and analyzed.
• Containment – The escalation team evaluates the scope and impact of an incident.
• Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred.
• Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity.
• Lessons Learned – Each security incident is analyzed to protect against future reoccurrence.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
N/A

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.

CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):

-Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.
-Energy-efficient lighting solutions, including indoor and outdoor LED lighting.
-Motion sensor lighting and conveyor systems that turn off in response to inactivity.
-Water consumption solutions, including rainwater harvesting efforts.
-“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.
-A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs
-A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.

Additionally, at our distribution centres, we have recycled:

-2,966 tons of packaging material
-9,794 tons of cardboard
-636 tons of paper
-Thousands of wood and plastic pallets

Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

Equal opportunity

CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:

-Always do their best to make everyone at CDW feel welcome
-Treat other coworkers with respect and dignity
-Maintain an inclusive workplace in which all coworkers can demonstrate their full potential
-Respect the unique attributes and perspectives of every coworker

CDW provides equal treatment and opportunity without regard to:

-Race
-Skin colour
-Religion
-National origin
-Gender
-Sexual orientation
-Gender identity
-Disability
-Age

Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:

-Armed Forces Network
-Black Coworker Network
-Disability Support Network
-PRIDE+
-United Support Network
-Women’s International Network

CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.

Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.

CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

Wellbeing

CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families.

Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social
wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.

CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.

Ongoing coworker engagement is fostered through regular communications events, including:

-Monthly wellness e-newsletters promoting benefits available to coworkers
-Workshops and activities focused on timely topics
-Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude

As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.

CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.

Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

Price
£0.03 a gigabyte a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A 30 day Free trial is available of the CVO product
Link to free trial
https://netapp-cloud-account.auth0.com/login?state=g6Fo2SBjX3hPOVFQalVla3dDbGowcEp5MHdkOFBZX1llaGU2eaN0aWTZIHJjQlNRclZyQnQ4S24tY3FLNDNzSDVCakFwMDZxbk9Ko2NpZNkgOGUzQVRPN1cwcVlsZUkwMldudEp3Um1iclJYUnQzbWs&client=8e3ATO7W0qYleI02WntJwRmbrRXRt3mk&protocol=oauth2&response_type=token%20id_token&redirect_uri=https%3A%2F%2Fsetup.cloudmanager.netapp.com%2F%3FparamsForLoginPage%3DeyJzZXJ2aWNlIjoib250YXAtY2xvdWQiLCJkaXNhYmxlU2lnbnVwIjpmYWxzZX0%3D&scope=openid%20profile&audience=https%3A%2F%2Fapi.cloud.netapp.com&nonce=jNEpqn0zyUcH6ZMJ-pJw.72FG1raw32i&auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4xMC4wIn0%3D

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.