CDW Limited

CDW NetApp Cloud Volumes ONTAP - Azure HA

NetApp Cloud Volumes ONTAP®, the leading enterprise-grade storage management solution, delivers secure, proven storage management services. https://azuremarketplace.microsoft.com/en-us/marketplace/apps/netapp.netapp-ontap-cloud?tab=Overview

Features

• High Availability - Ensures RPO=0 and RTO<60 secs
• Data Protection - With NetApp Snapshot™ technology
• Storage Efficiencies - Thin provisioning, data compression, and deduplication.
• Data Tiering - Automatically move infrequently-used data to object storage
• Cloning-Create writeable clone volumes instantly and with no capacity penalty
• Cloud Migration - With SnapMirror® replication technology
• Cloud Manager -UI/APIs for management, supporting hybrid & multi-cloud architectures
• Kubernetes Integration - For containerized workloads persistent storage

Benefits

• Provide High Availability for your cloud applications
• Reduce public cloud storage spend with NetApp CVO for AWS
• Multiple storage consumption models
• ONTAP rapidly and easily provisions and manages cloud storage

£0.03 a gigabyte a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

647425281844992

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Service constraints: See : https://www.netapp.com/us/media/ds-support-for-ontap-cloud.pdf
• System requirements: https://cloud.netapp.com/hubfs/ONTAP_Cloud

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: See : https://www.netapp.com/us/media/software-support-plan-product-description.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Full details of NetApp support , Support Levels and On-Site offering can be found here: https://www.netapp.com/us/services/index.aspx
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All relevant onboarding documenatation can be found here : https://docs.netapp.com/us-en/cloud/
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be copied out of the solution at any time via standard file copy means, prior to the expiration of the license. The system warns your 30 days before a license is due to expire.
• End-of-contract process: Once the license term has expired, the system shuts itself down and ceases to serve data. The data itself is not deleted, so can be recovered by renewing the license, or destroyed by deleting the cloud infrastructure underpinning the virtual storage system.

Using the service

• Web browser interface: Yes
• Using the web interface: Cloud Manager simplifies enterprise cloud storage management by providing cloud monitoring, administration and orchestration frontend for NetApp ONTAP storage systems on-premises and in the cloud. For more details including a free trial https://cloud.netapp.com/cloud-manager
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: N/A
• Web interface accessibility testing: This Voluntary Product Accessibility Template (VPAT) provides guidance on the accessibility; characteristics of the NetApp ONTAP® Cloud : Full details can be found here : https://www.netapp.com/us/media/vpat-netapp-ontap-cloud.pdf
• API: Yes
• What users can and can't do using the API: OnCommand Cloud Manager includes REST APIs that enable software developers to automate the management of NetApp storage in the cloud. The Cloud Manager APIs enable you to perform operations on different types of resources. The resources are broadly categorized as follows:; ; Administrative resources; Used to set up and configure Cloud Manager; ; Auditing resources; Used to view details about Cloud Manager operations; ; Authentication resources; Used to authenticate with Cloud Manager so you can run API operations; ; Working environment resources; Used to deploy and manage working environments: single ONTAP Cloud systems, ONTAP Cloud HA configurations, and ONTAP clusters; ; More detail can be found here : https://library.netapp.com/ecmdocs/ECMLP2735474/html/index.html#_how_the_rest_apis_work
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools: WorkFlow automation (WFA)
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• Command line interface: Yes
• Command line interface compatibility: Other
• Using the command line interface: The ONTAP command-line interface (CLI) provides a command-based view of the management interface. You enter commands at the storage system prompt, and command results are displayed in text. A full description of the CLI capabilities can be found here: https://docs.netapp.com/ontap-9/index.jsp?topic=%2Fcom.netapp.doc.dot-cm-sag%2FGUID-DD81D296-184D-4779-8031-B24286D6CD52.html

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: You can use storage quality of service (QoS) to guarantee that performance of critical workloads is not degraded by competing workloads
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: NetApp

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: All / Any Data can be backed up.
• Backup controls: Backups can be done via both manual and automated standard NetApp Back and recovery services.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: ACL Based Network Security Groups are also used. See https://azure.microsoft.com/en-us/blog/network-security-groups/

Availability and resilience

• Guaranteed availability: See Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11745
• Approach to resilience: Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/
• Outage reporting: Please see https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
• Other user authentication: Azure Active Directory is Microsoft’s multi-tenant cloud based directory and identity management service. Azure-AD provides an affordable, easy to use solution to give employees and business partners single sign-on (SSO) access to thousands of cloud SaaS Applications like Office365, Salesforce.com, DropBox, and Concur. For application developers, Azure-AD lets you focus on building your application by making it fast and simple to integrate with a world class identity management solution used by millions of organizations. Azure-AD also includes a full suite of identity management capabilities including multi-factor authentication, device registration, self-service password management, self-service group management, privileged account management.; ; https://docs.microsoft.com/en-us/azure/active-directory/active-directory-whatis
• Access restrictions in management interfaces and support channels: Azure-AD can designate separate administrators to serve different functions. These administrators will have access to features in the Azure portal and, depending on their role, will be able to create or edit users, assign administrative roles to others, reset user passwords, manage user-licenses, and manage domains, among other things. A user who is assigned an admin role will have the same permissions across all of the cloud services that your organization has subscribed to, regardless of whether you assign the role in the Office365 portal, or in the Azure classic-portal, or by using the Azure-AD module for Windows PowerShell.; ; https://docs.microsoft.com/en-us/azure/active-directory/active-directory-assign-admin-roles
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • FIPS-140-2, Common Criteria and DoDIN APL.
  • https://security.netapp.com/certs/

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27001 and ISO/IEC 15408; ; For further information check the below links:; https://security.netapp.com/certs/; https://library-clnt.dmz.netapp.com/info/web/ECMP1138936.html?&access=a; ; FIPS-140-2, Common Criteria and DoDIN APL.; https://security.netapp.com/certs/
• Information security policies and processes: NetApp is committed to providing its customers with quality products that provide the security posture they require. In pursuit of a continued and supportive relationship, NetApp recognizes that the changing security and threat landscape requires PwC to seek information about NetApp’s Secure Development LifeCycle practices.; ; NetApp has a comprehensive secure development lifecycle program based on industry best practices which includes, security training, static analysis security testing (SAST), dynamic analysis security testing (DAST), vulnerability scanning, third-party penetration testing and other security practices. NetApp further incorporates certain security features such as encrypted data-at-rest and data-in-motion depending on the system. NetApp’s secure development lifecycle is a journey and continues to be rolled out to achieve maturity.; ; As part of the development, ONTAP executes various secure development lifecycle practices and determines corrective actions. SAST, DAST, Fuzzing and vulnerability scanning are performed with each release. Pentration testing is performed at least annually.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.; ; Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape.; Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: When providing the Antimalware solution for Virtual Machines, Azure is responsible for ensuring the service is highly available, definitions are updated regularly, that configuration through the Azure Management Portal is effective and that the software detects and protects against known types of malicious software. MCIO-managed hosts in the scope boundary are scanned to validate anti-virus clients are installed and current signature-definition files exist.; ; Vulnerability scans are performed on a quarterly basis at a minimum. Microsoft Azure contracts with independent assessors to perform penetration testing of the Microsoft Azure boundary.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.; ; Proactive monitoring continuously measures the performance of key subsystems of the Microsoft Azure services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Microsoft has developed robust processes to facilitate a coordinated response to incidents.; • Identification – System and security alerts may be harvested, correlated, and analyzed.; • Containment – The escalation team evaluates the scope and impact of an incident.; • Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred.; • Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity.; • Lessons Learned – Each security incident is analyzed to protect against future reoccurrence.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: N/A

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £0.03 a gigabyte a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A 30 day Free trial is available of the CVO product
• Link to free trial: https://netapp-cloud-account.auth0.com/login?state=g6Fo2SBjX3hPOVFQalVla3dDbGowcEp5MHdkOFBZX1llaGU2eaN0aWTZIHJjQlNRclZyQnQ4S24tY3FLNDNzSDVCakFwMDZxbk9Ko2NpZNkgOGUzQVRPN1cwcVlsZUkwMldudEp3Um1iclJYUnQzbWs&client=8e3ATO7W0qYleI02WntJwRmbrRXRt3mk&protocol=oauth2&response_type=token%20id_token&redirect_uri=https%3A%2F%2Fsetup.cloudmanager.netapp.com%2F%3FparamsForLoginPage%3DeyJzZXJ2aWNlIjoib250YXAtY2xvdWQiLCJkaXNhYmxlU2lnbnVwIjpmYWxzZX0%3D&scope=openid%20profile&audience=https%3A%2F%2Fapi.cloud.netapp.com&nonce=jNEpqn0zyUcH6ZMJ-pJw.72FG1raw32i&auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4xMC4wIn0%3D

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.