Maple Networks Limited

NetApp Cloud Services For AWS, Azure and GCP (CVO, CVS, ANF) with Maple Networks

NetApp Cloud services deliver storage management services for AWS, Azure and GCP cloud storage, as well as on-premise/hosted environments. The service includes file shares and block-level storage serving NAS&SAN protocols (NFS, SMB/CIFS, and iSCSI), DR, Backup, Archive, DevOps, Databases, or any other enterprise workloads.

Features

• High Availability
• Data Protection, with native NetApp Snapshot™ technology
• Storage Efficiencies, Thin provisioning, data compression, and deduplication
• Data Tiering, Automatically move infrequently-used data to object storage
• Data Cloning, Create writable clone volumes instantly, no capacity penalty
• Cloud Migration, With SnapMirror® replication technology
• Cloud Manager, UI/APIs for management, supporting hybrid & multi-cloud architectures.
• Kubernetes Integration, For containerised workloads persistent storage
• Minimal storage management experience required

Benefits

• Standardised storage platform across the Hybrid Cloud
• Reduce public cloud storage spend
• Multiple storage consumption models
• Provide High Availability for your cloud applications
• ONTAP rapidly and easily provisions and manages cloud storage
• Increase data protection and security
• Increased performance

£2,000 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gtetley@maplenetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

650472516108488

Contact

Graham Tetley
07595301202
gtetley@maplenetworks.co.uk

Service scope

• Service constraints: Maple Networks leverage cloud-native technologies as part of the services as a result the availability of the platform is a constraint to those provided by the cloud hosting partners.; ; Additional constraints specific to each customer will be discussed during the onboarding process
• System requirements: All environments are different therefore the requirement will be different

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The response is carried out 24x7x365. The response of each incident, change and service request is dependent on the severity of each individual case. Maple Networks supply a standard response SLA which can be changed and agreed by both parties during the onboarding process
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Maple Networks provide a service for this offering. This is provided to our customers 24x7x365. While the availability of support does not change, there are options to decrease the level of support. Each customer will be provided with the relevant and agreed level of support agreed and signed up to by both parties.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: All customers will be provided with the relevant training that is specific to their customised service. The training will be delivered remotely and will be delivered against the customer environment to ensure that relevance is applied.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data is held in the customers' tenancy, meaning a seamless contract exit with no data transfer required.
• End-of-contract process: The management of the platform within the pre-agreed scope is included, anything external to this would be an additional cost. This means broadening the scope - Maple Networks are committed to ensuring our customers do not meet "hidden fees".

Using the service

• Web browser interface: Yes
• Using the web interface: The cloud storage is hosted within the customer infrastructure and tenancy, therefore while Maple Networks have access to manage, monitor and maintain the platform, including providing additional proactive services. The customer will also have access to the platform. A change process will be agreed, which will identify the process for when a change is made by either party to ensure that no unnecessary downtime or challenges are incurred.
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: None, however, this is part of our roadmap and our platform has the capability to be improved with no downtime to meet specific requirements
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Each customer has their requirements deployed within their own tenancy and own environment
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: NetApp, Microsoft, Amazon, Google

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data is held in either Microsoft's Azure platform, Google's GCP platform or Amazon's AWS platform, all of whom manage all data according to ISO 27001 standards
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Specific to every customer depending on requirements
• Backup controls: Specific to every customer depending on requirements
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The solution that is deployed and decoupled from the service is deployed within each customer's own individual tenancy. With that in mind, the availability SLA's are provided by the public cloud provider
• Approach to resilience: The cloud storage platforms are resilient in nature, as a Cloud-based solution everything is hosted within the UK across multiple locations within the UK
• Outage reporting: A public dashboard provided by the public cloud provider

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Maple Networks use a management interface that is supported and managed internally by the support team, including identity and access management. Identity and Access Management is deployed on a role-based access control bases with users only able to see the information that is relevant to them and their organisation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 26/08/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • CyberEssentials
  • ISO27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Maple Networks follow a number of different policies that are inline with ISO 27001 and Cyber Essentials
• Information security policies and processes: Maple Networks follow a number of different policies that are inline with ISO 27001 and Cyber Essentials

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All configuration and change management processes follow ITIL standards, with bespoke requirements on a per-customer basis identified and adhered to during the onboarding and implementation phase of the project. All processes and procedures will be shared with the customer during the onboarding phase.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All vulnerability management processes are bespoke with requirements on a per-customer basis identified and documented during the onboarding and implementation phase of the project. All processes and procedures will be shared with the customer during the onboarding phase.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All proactive monitoring processes are bespoke to the requirements on a per-customer basis and are identified and documented during the onboarding and implementation phase of the project. All processes and procedures will be shared with the customer during the onboarding phase.
• Incident management type: Supplier-defined controls
• Incident management approach: All incident management processes follow ITIL standards, with bespoke requirements on a per-customer basis identified and adhered to during the onboarding and implementation phase of the project. All processes and procedures will be shared with the customer during the onboarding phase.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Maple Networks are leveraging public cloud hyperscalers including Microsoft, AWS and GCP all of who have datacentres that adhere to the EU Code of Conduct for efficiency

Social Value

• Fighting climate change:

  Fighting climate change

  Maple is a Cloud-First organisation with a totally mobile workforce. We work hard to drive down our own carbon footprint, as well as enabling our customers to make greener choices when selecting technology.
• Covid-19 recovery:

  Covid-19 recovery

  Maple's workforce is remote-first, meaning all team members have the option to work from home if required. Maple follows all COVID19 government guidelines, as well as the guidelines provided by customers when visiting site.
• Tackling economic inequality:

  Tackling economic inequality

  Maple hires from all over the UK, not just the major cities. We allow our staff to work remotely, meaning they need to spend less of their salaries on commuting, or living near industrial centres. We are also focused on building out our service centres in areas where high-value jobs make a real difference, creating a circular local economy.
• Equal opportunity:

  Equal opportunity

  Maple is an equal opportunities employer.
• Wellbeing:

  Wellbeing

  Maple's focus on strong work/life balance is key to our employees' wellbeing. We work hard to listen to our employees, and create an environment for our people to reach their maximum potential, and to enjoy doing it.

Pricing

• Price: £2,000 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Maple Networks will work with our customers to create a bespoke proof of concept which will incorporate the specific outcomes the customer is working to achieve. Part of the process will be to define success criteria and create a Test Plan

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gtetley@maplenetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.