Hyper Talent Solutions Ltd

Google Cloud AI and Machine Learning Services

Hyper Talent Solutions Ltd leads in Google Cloud AI and Machine Learning Services,empowering businesses with innovative technologies for competitive advantage.Our team maximizes Google Cloud's robust AI and ML capabilities to automate processes, enhance decision-making, and unlock insights from data. Trust us for scalable,efficient, and impactful solutions propelling your organization forward.

Features

• Tailored AI and machine learning solutions for diverse needs.
• Comprehensive data analysis and model training capabilities.
• Integration with Google Cloud's powerful ML frameworks.
• Advanced algorithms for predictive analytics and pattern recognition.
• Real-time processing for dynamic decision-making.
• Robust security measures to protect sensitive data.
• Customized model deployment and scaling options.
• Expert guidance from Google Cloud AI specialists.
• Continuous model monitoring and optimization for peak performance.
• Seamless integration with existing workflows and systems.

Benefits

• Cutting-edge AI and machine learning capabilities for innovation.
• Utilizing powerful tools like TensorFlow and AutoML for model development.
• Customized solutions tailored to address specific business challenges.
• Expertise in natural language processing, image recognition, and predictive analytics.
• Scalable infrastructure to support training and deployment of ML models.
• Integration with other Google Cloud services for seamless workflow.
• Continuous improvement through feedback loops and model iteration.
• Comprehensive security measures to protect sensitive data and models.
• Access to pre-trained models and APIs for quick implementation.
• Expert guidance and support throughout the AI and ML journey.

£20 a server a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amri.nazeer@hypertalentsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

654389578904639

Contact

Amri Nazeer
07772866727
amri.nazeer@hypertalentsolutions.com

Service scope

• Service constraints: Please refer to https://cloud.google.com/kubernetes-engine/docs/ for more information on service constraints.
• System requirements:
  • For more information on technical requirements, please refer to:
  • https://cloud.google.com/kubernetes-engine/docs/

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Normal Service hours are 9.00 hours to 17.00 hours, anything outside of this hours or weekend work should be agreed with the Clients.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Our Normal Service hours are 9.00 hours to 17.00 hours, anything outside of this hours or weekend work should be agreed with the Clients.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Documentation, training, worked examples, best practices, and a free usage tier are available to assist users with getting started on Google Cloud Platform.; ; Getting Started: https://cloud.google.com/getting-started/; Online Documentation: https://cloud.google.com/docs/; Training Sessions: https://cloud.google.com/training/; Google Developers Codelabs provide a guided, tutorial, hands-on coding experience:; https://codelabs.developers.google.com/; Best practices: https://cloud.google.com/docs/enterprise/best-practices-for-enterprise-organizations; Free tier available: https://cloud.google.com/free/
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: The Google Cloud Platform offers customers the ability to retrieve data using its standard tools and APIs.; ; Throughout the service period, Google will facilitate the deletion of Customer Data in line with the Service's capabilities. If a customer irretrievably deletes any Customer Data using the Service, it will be considered a directive for Google to remove that data from its systems, respecting applicable laws. Google will adhere to this directive within a maximum of 180 days, unless European Union or its member states' laws dictate otherwise.; ; Moreover, during the service term, Google ensures that customers can access, correct, and limit the processing of their data, including the option to delete it, as provided by the platform's functionalities.; ; For more details, visit: https://cloud.google.com/terms/data-processing-terms
• End-of-contract process: Google will provide the Customer with the ability to delete Customer Data throughout the duration of the service agreement, in line with the capabilities of the Services. Should the Customer opt to use the Services to remove any Customer Data, and if such data is irrecoverable, this action will serve as a directive to Google to eliminate the specified Customer Data from its systems in adherence to relevant laws. Google will execute this directive promptly and no later than 180 days from its issuance, except when the retention of data is mandated by European Law.

Using the service

• Web browser interface: Yes
• Using the web interface: Google Cloud Console streamlines management and insight into your cloud application's essentials, like web apps, data analysis, and databases. Its user-friendly web interface enables easy deployment, scaling, and troubleshooting. Quickly find resources, connect to instances via browser-based SSH, and manage devops workflows on the go with robust mobile apps. Google Cloud Shell offers a powerful cloud-based admin machine for complex tasks.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Part of Google's mission is to make products and services universally accessible to users, including 1 billion people in the world who have a disability. This page outlines Google Cloud's accessibility resources. https://cloud.google.com/docs/accessibility https://www.google.co.uk/accessibility/"; We are working towards making our products and services more accessible for assistive technology users.
• API: Yes
• What users can and can't do using the API: Access Google Cloud Platform products directly from your code to automate workflows in your preferred programming language. Cloud APIs offer functionalities akin to Cloud SDK and Cloud Console, enabling you to streamline your processes through automation in the language you are most comfortable with. For more information, visit: https://cloud.google.com/apis.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Jenkins
  • Packer
  • Kubernetes
  • Spinnaker
  • Google Cloud Deployment Manager
  • Pivotal
  • Openshift
  • Drone
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: The CLI can be used to access products and services on GCP from the command-line. You can run these tools interactively or in your automated scripts.; https://cloud.google.com/sdk/

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: GCP operates on Google's robust infrastructure, which supports a vast array of users and services, guaranteeing efficient handling of user demands due to its integrity and scale. Data from customers is logically separated by domain, ensuring it is accessible exclusively to the respective tenant. The process of allocating extra processing resources is governed by budget approvals and managed via internal Service Level Agreements (SLAs), reflecting a strategic resource management approach.; ; To access our comprehensive policies and compliance reports, please download them from our Compliance Reports Manager: https://cloud.google.com/security/compliance/compliance-reports-manager#/
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics: See documentation for further metrics https://cloud.google.com/products/management/
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google Cloud

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Oracle Cloud Infrastructure (OCI) has policies, procedures, and mechanisms established for effective key management to support encryption of data in storage and in transmission for the key components of the OCI service. OCI supports strong cryptography using standards and validated formats including AES-256, IPSec, and FIPS-140-2. Oracle uses Transparent data encryption (TDE) on database table spaces to encrypt.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• Backup controls: This varies between services, users can control what backups are performed via the web interface, CLI or APIs in accordance with the shared responsibility model.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: He Google Cloud infrastructure provides secure deployment of services, secure storage of data with end user privacy safeguards, secure communications between services, secure and private communication with customers over the Internet, and safe operation by administrators.; ; Google Cloud infrastructure doesn’t rely on any single technology to make it secure. The security of the infrastructure is designed in progressive layers starting from the physical security of data centers, continuing on to the security of the hardware and software that underlie the infrastructure, and finally, the technical constraints and processes in place to support the operational security.

Availability and resilience

• Guaranteed availability: Please refer to the link below:; https://cloud.google.com/terms/sla
• Approach to resilience: Google manages a worldwide network of data centers, mitigating risks associated with geographic disturbances. To view the locations of these data centers, visit: http://www.google.com/about/datacenters/inside/locations/; ; Google's infrastructure is self-reliant, incorporating built-in redundancy and failover capabilities, eliminating reliance on external providers for these purposes.; ; Annually, Google conducts tests on its business continuity plans. These exercises are designed to mimic extreme disaster scenarios, assessing the resilience of Google's operations against potential catastrophic disruptions.; ; For detailed information on our policies and to access compliance reports, please use our Compliance Reports Manager: https://cloud.google.com/security/compliance/compliance-reports-manager#/
• Outage reporting: Google maintains a dashboard with service availability and service issues here: https://status.cloud.google.com/

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Google Cloud Identity & Access Management (IAM) lets administrators authorize who can take action on specific resources, giving you full control and visibility to manage cloud resources centrally. IAM access policies are defined at the project level using granular controls of users and groups or using ACLs.; ; Support services are only provided to authorized customer administrators whose identities have been verified in several ways. Googler access is monitored and audited by our dedicated security, privacy, and internal audit teams.; ; https://cloud.google.com/iam/; https://services.google.com/fh/files/misc/google_security_wp.pdf; https://services.google.com/fh/files/misc/sep_2021_caiq_self_assessment.pdf
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LMS Assessments Limited
• ISO/IEC 27001 accreditation date: 16/02/2024
• What the ISO/IEC 27001 doesn’t cover: Scope covers Oracle Cloud Infrastructure services and underlying infrastructure. A detailed listing of in-scope services is available to customers upon request. All listed services are in scope for this certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 14001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials ; GDPR
• Information security policies and processes: Google Cloud Services are engineered to offer enhanced security compared to many conventional in-house solutions. Prioritizing security and data protection as fundamental design principles, Google establishes these as the foundation of its security governance and compliance evaluations. The company's strategy for third-party audits is thorough, aimed at offering robust assurances about its information security competencies. Customers can leverage these third-party audits to evaluate how Google's offerings align with their compliance requirements and data processing expectations.; ; For more information, visit:; https://cloud.google.com/security/overview/whitepaper; https://cloud.google.com/security/compliance

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In Google's production settings,software updates undergo meticulous manual scrutiny to maintain system stability. These updates are then methodically tested and progressively deployed across systems. While the specifics may differ based on the service in question, there is a clear separation between development work and operational systems. Testing is carried out in multiple stages across both environments and in specialized test settings. Under a Non-Disclosure Agreement,we can provide the SOC2 audit report,which aligns with the International Auditing and Assurance Standards Board standards,detailing our change management procedures. Furthermore,any code modifications are subjected to a review process involving one or more additional engineers.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built in-house tools, intensive-automated and manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks and follows up frequently until remediated. Google also maintains relationships with members of the security research community to track issues in Google services and open-source tools.; ; https://cloud.google.com/security/overview/whitepaper#vulnerability_management
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: At many points across our global network, internal traffic is inspected for suspicious behavior, such as the presence of traffic that might indicate botnet connections. This analysis is performed using a combination of open-source and commercial tools for traffic capture and parsing. A proprietary correlation system built on top of Google technology also supports this analysis. Network analysis is supplemented by examining system logs to identify unusual behavior, such as attempted access of customer data. Google security engineers place standing search alerts on public data repositories to look for security incidents that might affect the company’s infrastructure.; ; https://cloud.google.com/security/overview/whitepaper#monitoring
• Incident management type: Supplier-defined controls
• Incident management approach: Google employs a stringent security incident management protocol to safeguard the confidentiality, integrity, and availability of systems and data. This protocol outlines specific actions, notification procedures, escalation paths, mitigation strategies, and documentation practices. The program is based on the NIST SP 800-61 guidelines for incident response. Key personnel receive training in forensics and evidence management, utilizing both third-party and in-house tools. Regular testing of incident response plans is conducted, especially for systems holding sensitive customer data.; ; For more information, visit: https://cloud.google.com/security/overview/whitepaper#incident_management

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: KVM hypervisor
• How shared infrastructure is kept separate: Our approach includes multiple isolation and sandboxing methods to safeguard a service from others operating on the same machine. These methods range from standard Linux user separation to language and kernel-based sandboxes, as well as hardware virtualization. Typically, we employ additional isolation layers for more sensitive tasks, such as processing complex file formats from user inputs or executing user-provided code in products like Google App Engine or Google Compute Engine. For enhanced security, particularly critical services like cluster orchestration and certain key management services are configured to run solely on dedicated machines.

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Hyper Talent Solutions (HTS) foundation is built on our core values, which guide our every action, initiation, and investment. We conduct our business socially responsible, protect the environment and benefit the communities. We launched a product called LeMones Bottle which is a reusable stainless steel water bottle to reduce single-use of plastic, this HTS initiation was supported by the Press release by the Department for Environment, Food & Rural Affairs in line with The Rt Hon George Eustice MPs’ Plans to ban single-use plastics on Published 20 November 2021. Furthermore, HTS Investment in LeMones bottles will support significantly reducing plastic bottles' carbon footprint, which is our contribution to fighting climate change. HTS continuously encourage the team members on walking or ride a bike instead of driving which will reduce greenhouse gas emissions. For longer distances, we encourage our employees to take a train or bus and carshare whenever possible.

  Covid-19 recovery

  HTS bring the same passion and commitment to our communities and society as we do to our clients and the work, we deliver every day. We are providing insights and guidance to small businesses searching for ways to cope with the operational stress generated by COVID-19. Our teams organised the donation and delivery of hundreds of thousands of personal protection and medical equipment pieces. HTS has donated and had delivered thousands of meals to the places and people that needed them. We are committed to supporting various food back supplies, contribute to charity fundraising for serving the vulnerable and less privileged ones in our society. We believe that today's young generation is the future of our economic stability. Hence it is essential to bring them up to speed by developing modern skills and knowledge by fostering their future through apprenticeship programs. We are glad to declare our strategic plan to introduce a range of degree apprenticeship programs to support our government's economic recovery.

  Tackling economic inequality

  HTS, we believe that today's young generation is the future of our economic stability. Hence it is essential to bring them up to speed by developing modern skills and knowledge by fostering their future through apprenticeship programs. HTS is committed to tackling economic inequality from the root level. We are glad to declare our strategic plan to introduce a range of degree apprenticeship programs to lower the unequal distribution of income and opportunity between different diversity/groups in our society and to support our government's economic recovery.

  Equal opportunity

  About 48 % of the HTS workforce is Black, Asian and other Minorities. Also, about 40% of our employees are women. We are an equal opportunity employer and we understand and also experience the benefits of having a diverse workforce. The first benefit is diverse viewpoints. Because of our different backgrounds we all have different experiences, skills, lifestyles and beliefs that we use when formulating strategies and decisions. Because of this each of us tends to look at problems through a different set of lenses. A variety of diverse people working together to solve a problem results in a more holistic view which ultimately results in higher performance. Diversity has also been shown to result in innovation. As a diverse and inclusive workplace, we make everyone, regardless of who they are or what they do, feel equally involved in and supported in all areas of the workplace. Since we understand the importance and benefits of a diverse workforce, we conduct diversity training for our employees every year. As a result, we have reduced employee turnover costs by reducing internal disputes and grievances, have increased productivity and revenues. We have improved accessibility to new and diverse customer markets too. HTS has incorporated diversity into company policies and practices. We are open to developing or amending workplace policies to be more inclusive and diversity-friendly, from hiring practices to performance reviews, promotions, and benefits. We provide special high-valued internships(and training) and provide the CPD and support them to get certified so that they will be able to advance more quickly in key roles within the organization.

  Wellbeing

  Our strength and most valuable assets are our consultants/experts/resources/staff. Therefore, we always look after them and their loved ones. We help them to enhance their knowledge and career/professional development with training and support to get certified. We have experienced over the years that our staff stays with us in long terms as we take good care of them and they are very happy to work with us long term. We hold weekly standup meetings (All our consultants in different projects join) to share knowledge and experiences, solve problems (if any) etc. We have a mental health champion, who joins in our weekly standup to give some tips and advice. Also, we conduct monthly mental health sessions with our mental health champion and that has been very useful, especially during the lockdown time as well as when returning to work after lockdowns. Lockdowns have affected different people in different ways, and it is only normal to feel uncertain. Many people feel confused, worried and apprehensive about going back to the workplace. All our line managers regularly hold meetings with their team members and that allow all members to express themselves to their immediate superior, not only the work-related issues but also their personal issues (if any). We have created an atmosphere, for every staff to communicate freely in writing or oral. Also, regularly we get feedback from them to know the mental conditions of each of them and escalate if there are any issues. We use questionnaires and interviews for this close monitoring. Furthermore, we get 360 degrees feedback (self-evaluation, evaluation from supervisors, from clients, from suppliers etc.) on each employee to measure their performance, twice a year as well as at the end of any project.Our annual medical tests also help us to measure the mental conditions of our staff.

Pricing

• Price: £20 a server a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Any customer may initiate a trial of the service with a $300 free credit. The trial is available outside of the scope of G-Cloud and not offered under G-Cloud terms and conditions.
• Link to free trial: https://cloud.google.com/free/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amri.nazeer@hypertalentsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.