FullProxy Ltd

F5 BIG-IP Virtual Edition, Standalone/ELA/Subscription

F5 BIG-IP Virtual Editions are application delivery controllers that run on hypervisors and clouds, providing advanced traffic management, web application firewall, DNS services, and identity and access management. Multiple VEs can be purchased through an Enterprise Licensing Agreement for cost savings and flexible scaling.

Features

• Intelligent Traffic Management
• Web Application Firewall (WAF)
• Global Server Load Balancing
• SSL/TLS Offloading and Encryption
• DNS Services and GSLB
• Access Management and SSO
• Application Security Services
• Advanced TCP Optimisation
• Network Virtualisation and SDN
• Multi-Tenant Architecture

Benefits

• Deploy on hypervisors, clouds - maximum flexibility and portability.
• Scale services up/down by adding/removing virtual instances.
• Built-in redundancy, automatic failover ensuring high availability.
• Advanced traffic management optimizes application performance and responsiveness.
• Integrated WAF, DDoS mitigation, SSL/TLS offload for robust security.
• Centralised management across instances simplifies operations.
• Enterprise Licensing Agreement provides cost efficiency through volume discounts.
• Provision new services on-demand, supporting DevOps agility.

£2,500 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@fullproxy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

673639166595971

Contact

Chris Templeton / Ewan Ferguson
0141 291 5500
g-cloud@fullproxy.com

Service scope

• Service constraints: Details provided within supplied documentation
• System requirements:
  • Requirements dependent upon environment in which products are deployed
  • See vendor website or documentation for details
  • Minimum requirements are available at F5.com

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response time SLAs are negotiable with the client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Access to F5 Support differs with contract purchased. F5 Support are available 24x7x365.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Pre-sales consultancy Online Training User documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: No user data is retained as part of the service.
• End-of-contract process: Renewal notice issued 90 days prior to contract end date.

Using the service

• Web browser interface: Yes
• Using the web interface: Vendor can provide documentation on the web interface upon demand.
• Web interface accessibility standard: WCAG 2.1 AAA
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Admin users can perform a wide range of tasks through the API, enabling automation, integration with other systems, and custom scripting to manage their cloud services.
• API automation tools:
  • Ansible
  • Chef
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: Please refer to vendor documentation for example -; https://clouddocs.f5.com/sdk/f5-cli/

Scaling

• Scaling available: No
• Independence of resources: The underlying resources (CPU and Memory) are under the control of the client and can be extended if required. The product is sold based on per instance therefore a client may have to purchase multiple instances if usage goes beyond initially anticipated levels.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: F5

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability of the deployed service is the responsibility of the customer
• Approach to resilience: This information can be made available upon request
• Outage reporting: This information can be made available upon request

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access control
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password
• Devices users manage the service through: Dedicated device over multiple services or networks

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 30/11/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security governance policies available upon request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: F5 can provide documentation on their configuration and change management approach on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: F5 can provide documentation on their configuration and change management approach on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: F5 can provide documentation on their configuration and change management approach on request.
• Incident management type: Supplier-defined controls
• Incident management approach: F5 can provide documentation on their proactive monitoring approach on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Documentation on the EU code of Conduct for Energy Efficient datacentres can be provided upon request

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  FullProxy's position on Social Values can be provided upon request

  Covid-19 recovery

  FullProxy's position on Social Values can be provided upon request

  Tackling economic inequality

  FullProxy's position on Social Values can be provided upon request

  Equal opportunity

  FullProxy's position on Social Values can be provided upon request

  Wellbeing

  FullProxy's position on Social Values can be provided upon request

Pricing

• Price: £2,500 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free or trial version/PoC can be requested from FullProxy. More details can be provided upon request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@fullproxy.com. Tell them what format you need. It will help if you say what assistive technology you use.