CyberIAM Holdings Ltd

CyberArk Workforce Password Management SaaS

The service offers a password vault for business users to store any secrets such as personal usernames/passwords to unconnected services and any secrets including file attachments.Giving users a simple sing on experience to web applications and allows users to share any of their stored secrets with peers in the organisation.

Features

• Secure secret storage (Vault)
• Single interface access to federated applications and self-added applications
• Land and catch automation to onboard credentials for web interfaces&auto-login
• Sharing with peers either directly to via folder sharing management
• Avoid password re-use or use of known compromised credentials
• Company governance enforcement like unsanctioned applications, MFA strenght&more

Benefits

• Efficiency- Single interface to store passwords and secrets
• Efficiency- Single interface to automatically connect to non-connected (non-federated) applications
• Efficiency- Easily & safe sharing of secrets with peers
• Security- Safe storage of passwords and secrets
• Security- Company governance enforcement
• Compliance- Audit & reporting on used applications, compromised credentials etc.
• Compliance- Avoid the use of unsanctioned apps

£3.78 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cyberiam.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

678978204042540

Contact

Andy Pinnington
08443350012
sales@cyberiam.com

Service scope

• Service constraints: The Service is delivered as SaaS. To manage access of on-prem/private cloud applications and/or to connect to on-prem/private cloud directories (AD, LDAP), it includes a gateway to deploy in the on-prem/private cloud environment. The service includes browser plugins.
• System requirements:
  • Compatible web-browser: Microsoft Edge, Firefox, Chrome, Safari 9+
  • The-Identity-Gateway requires Windows 2016 server+, 8GB memory/2-CPU-cores.
  • Ability to deploy browser-plugins for password management and Session recording.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 hours for critical events; 4 hours for serious events; 6 hours for moderate events; 12 hours for minor events
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24x7 Helpdesk support; Professional Services for deployment and post-installation modifications; Technical Account Management as an ongoing service; Customer Success assistance to guide the IAM Program
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CyberArk provides detailed documentation on the CyberArk Docs site. CyberArk and it's partners can also provide Professional Services to new and existing customers for this purpose.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • PowerPoint slide deck
  • Video
• End-of-contract data extraction: Data is made available upon request.
• End-of-contract process: After a specified period of time the tenant and the data is holds it deleted from the cloud service. For legal reasons some information about the contact can be witheld for a longer period.

Using the service

• Web browser interface: Yes
• Using the web interface: The solution is fully managed with a web interface. There is no other interface available. The business users will make use of the web interface only.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: The web interface has been developped and tested with complete respect of standards, and as such shouldn't prevent usage of assistive technologies.
• API: Yes
• What users can and can't do using the API: The whole solution is build upon documented microservices. Any action that can be done via the web interface can be done via API calls. On top of this additional API's are available.; The solution comes with a runbook orchestration engine that offers a visual no-code interface to automate tasks based upon API calls.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools: Any that can work with API calls.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: The service has been designed to sacle automatically. Plus the standard service instanciation can withstand several thousands requests per minutes
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • Other
• Other usage reporting: Webhook, Reports, Events

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • Active users
  • Failed logins
  • Logins
  • Application usage insights+activity monitoring including recording of web sessions,
  • SLA&status information of online services. (via status page/via email subscription/via-webhook)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Professional Services, Managed Services, Expert Services

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Accordingly to SOC2 requirements
• Backup controls: Users cannot manage the backup procedures. This is CyberArk internal procedure to guarantee SLA.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

• Guaranteed availability: 99.99% Availability.; Service credit allocation in case of lower uptime : ; - Less than 99.99% but equal to or greater than 96% : 10% of annual Subscription Fees; - Less than 96% : 20% of annual Subscription Fees
• Approach to resilience: CyberArk Identity is architected to run on multiple Availability Zones which ensures redundancy within each region. Additionally, every region has designated DR region. In event of a catastrophic failure across all 3 Availability Zones, CyberArk will restore services to a designated DR site. Additionally, we also take frequent backups in al DR regions so that in the event of a failure we can restore the service gracefully.
• Outage reporting: 1. Public dashboard; 2. Email subscription to alerting; 3. SMS subscription to alerting; 4. Webhook call to automate response workflows

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
• Other user authentication: This depends upon the configured policies. For example username + password (from a connected datastore such as AD, LDAP or any federated directory such as Entra, Google, etc) with 2nd-factor enforcement if desired. The 2nd factor is configurable by policy and can be with the use of the related mobile app, TOTP via email & SMS, Hardware integration such as platform authenticators, FIDO keys or smartcards, QR-code, etc. The whole solution works in an adaptive way based on policies set and user behaviour. For example the authentication requirements may be stricter or loosener depending on user context, risk score etc
• Access restrictions in management interfaces and support channels: See previous response (RBAC model)
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: This depends upon the configured policies. Forexample username + password (from a connected datastore such as AD, LDAP or any federated directory such as Entra, Google, etc) with 2nd factor enforcement if desired. The 2nd factor to choose from is configurable by policy and can be with the use of the related mobile app, TOTP via email & SMS, Hardware integration such as platform authenticators, FIDO keys/smartcards, etc. The whole solution works in an adaptive way based on policies set and user behaviour. For example the authentication requirements may be stricter or loosener depending on user context, risk score etc.
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Perry Johnson, Registras Incorporated
• ISO/IEC 27001 accreditation date: 25/06/2023
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CyberArk has the following additional accreditations: ISO 9001, Common Criteria, NISA Certified, VPAT 508, FIPS 140-2, NIST 800 & SOC2 certified.
• Information security policies and processes: The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.; ; An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CyberArk-Workforce-Identity is a modern multi-tenant SaaS application that is deployed utilizing SecureSDLC with proper CI/CD tooling. Tooling+process are considered part of the product, thus subject tochange over time as we improve them. Infrastructure, application deployments are done through the samemechanism. The same process is used for both sandbox and production customer’s tenants.; We release new versions of the application on a monthly cadence. We can and do release Hotfix andsecurity updates as needed. CyberArk currently adopts industry practices suchas Open-Web-Application-Security-Project (OWASP), Application Security Verification Standard(ASVS) and CSA Consensus Assessments Initiative Questionnaire (CAIQ), and further conductsthreat modeling (based on STRIDE methodology).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CyberArk uses various tools to continuously track and monitor security vulnerabilities. As part of theongoing information security activities, the security vulnerabilities are prioritized and assigned anappropriate remediation process according to the type of vulnerability, its severity and exposure.CyberArk’s security vulnerability steering committee gathers on a bi-monthly basis to track andmonitor open issues and remediation progress. Details available on demand
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Infrastructure monitoring is accomplished through a series of modern tooling utilizing traces, timeseries metrics, and logs. Appropriate SLO's and SLI"s are developed to trigger alerts and respondaccordingly. Data is collected from devices and applications in the network and aggregated into theSecurity Information and Event Management (SIEM) in order to detect and respond to possibleanomalies and threats. The SIEM is monitored by a dedicated 24/7 security operation center (SOC)to help rapidly detect and mitigate risks.
• Incident management type: Supplier-defined controls
• Incident management approach: CyberArk maintains a formalized, documented Incident Response Plan (IRP) and runs annual IRP drills. The IRP outlines how incidents are identified, classified, reported, remediated, and mitigated throughout the incident response process including post-incident assessments.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: "CyberArk SaaS solutions are hosted on AWS. ; AWS is continuously working to increase the efficiency of our facilities, and our scale allows us to achieve higher resource utilization and efficiency than typical on-premises data centres. When possible, we incorporate direct evaporative technology for cooling our data centres, reducing energy and water consumption. During cooler months, outside air is directly supplied to the data centre without using any water. During the hottest months of the year, outside air is cooled through an evaporative process using water before being pushed into the server rooms, and we have optimized our cooling systems to minimize water usage. AWS has also demonstrated our commitment to water stewardship by using reclaimed or recycled water instead of potable water in multiple regions, and we are working with local utilities to expand the use of reclaimed water."

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At CyberIAM, our environmental footprint is significantly smaller than similarly sized organizations due to numerous different factors which are built into our core business processes. We are an entirely paperless business, eliminating our reliance on paper for printing. CyberIAM also utilises a public cloud environment for our IT infrastructure, minimising our environmental impact, as resources are shared across Microsoft’s datacenters. We do not house our own data centres, keeping our carbon footprint small. We are also committed to recycling and re-using IT hardware, which is recycled wherever possible by approved suppliers, to guarantee that the hardware is recycled in the most environmentally friendly way possible. Furthermore, plastics are not used in any CyberIAM offices or for any business processes.

  Covid-19 recovery

  As an organization, CyberIAM responded quickly to the Covid-19 pandemic, enabling our employees to work from home and continue to do so as they wish, allowing for flexibility. This enables CyberIAM to adapt to any COVID-19-related challenges and to provide our services at all times without disruption. CyberIAM regularly holds company meetings and virtual social events which allow everyone to communicate and socialize without risk. Now that staff are permitted to return to offices, there are suggestion boxes for employees to anonymously let us know about anything that would help them carry out their duties safely and comfortably. CyberIAM’s offices also have COVID-19 rapid flow tests, hand sanitisers and temperature monitors available at all time.

  Tackling economic inequality

  At CyberIAM we are committed to diversity, inclusion and equality. Our employees hail from all around the globe and are all paid higher than the national average in each territory.

  Equal opportunity

  Our equal opportunities policy is in place to enforce our firm belief in equality for all. Everybody at the company has the same opportunity for training, recruitment and selection. Our jobs are advertised to a diverse audience and our employees come from around the world including the UK, South Africa, Spain, Philippines and Australia. We specify that our initiatives need to include gender representation and typically under supported, disadvantaged groups. Most recently CyberIAM celebrated Eid in April and May 2022. We also offer a women’s support network group for the women in our company of all ages, ethnicities and backgrounds.

  Wellbeing

  Our offices are stocked with fruit, snacks and drinks to support the health and wellbeing of our employees. We also have a social committee who organize and run events for the company, ensuring everybody gets to have fun and socialize if they wish to. We have an open-door policy where people are encouraged to share and resolve any worries they have; we work with our employees to ensure they are happy and comfortable, e.g. flexible working hours to accommodate childcare needs. We work hard for our inclusive and supportive culture where everyone and their views, beliefs and goals are respected.

Pricing

• Price: £3.78 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cyberiam.com. Tell them what format you need. It will help if you say what assistive technology you use.