AVMI KINLY LTD

Kinly Meet Cloud Room (CMR)

Hosted service, Secure Video Conferencing to link multiple participants such as courts, prisons, police , witnesses invited to a hearing. Any video device , MS Teams , tablet, smartphone or web browser, or by phone.

Features

• Cloud Based Video Conferencing Virtual Room for upto 15 participants
• Suitable for Web Videoconferencing; WebRTC, Browser , Audio
• Managed Service Services
• Recording and Streaming Supported
• Simple to Use
• Share presentations and documents
• Booking and Scheduling through Calendar
• Reporting and Statistics
• Additional Participants per Room- Compute Charge Uplift Option

Benefits

• Interoperability with WebRTC Supports Multiple Browsers and Audio
• Managed Service
• Always available 24/7
• In call help available
• Cloud Based - evergreen service
• Connect any user device
• Low cost per user model
• Multiple rooms for consultations

£30 to £70 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud.requests@kinly.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

679916755125440

Contact

Andrew Littlewood
0845 2626200
gcloud.requests@kinly.com

Service scope

• Service constraints: Access to the internet is required
• System requirements: Compatible with Browsers Supporting WebRTC

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available through different service and channels , if a concierge service is involved support is instant as the operator is managing the call, if the self service is in place and a request is made via email, response is 1 hour during office hours, on line help is also available via Instant messaging ,
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available through Skype for Business , MS Teams or Webex
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: The platform is managed and monitored 24/7 by Kinly , there is also user support to help user issues available either 8x5 or 24/7 with 1st line supported by 2nd and 3rd technical engineers
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: On line documentation is available, a project manager is available for the onboarding process, video tutorials, remote training is also available at extra cost, on site training can also be arranged.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Powerpoint
  • PDF
  • Video
• End-of-contract data extraction: Email request
• End-of-contract process: There are no additional charges at the end of the contract

Using the service

• Web browser interface: Yes
• Using the web interface: The web portal for the cloud rooms provides the user control and management, calls can be dialled, ended, muted, layout changed, lock / unlock / usage stats, pin code change.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Internet Explorer 10; Internet Explorer 11; Microsoft Edge; Firefox; Chrome; Safari 9+
• Web interface accessibility testing: N/A
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: The platform has burst capabilities and we base the scale on the number of licences which are purchased , Kinly operations are monitoring usage and can scale as usage changes
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Pexip / Cisco / Poly

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Database
  • Virtual Machines
  • Configuration
  • Files
  • Statistics
• Backup controls: Not a user function , this is performed by back end
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: AES 128-bit encryption for media; TLS for SIP call control (for more information, see Managing TLS and trusted CA certificates); SRTP for SIP media; H.235 for H.323 media; Infinity Connect (web/desktop/mobile) clients use:; HTTPS TLS for signaling; DTLS and SRTMP (encrypted RTMP) for media
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: All data is encrypted at rest and in transit , complying to standards such as ISO 2001 , ISO 27017 , 27018 , SOC 1/2/3 PCI DSS , CSA Star

Availability and resilience

• Guaranteed availability: Minimum Availability is 99.25% to 99.99% as required.; Service credits can be made available in the event of an outage
• Approach to resilience: All services are hosted in multiple physical zones, all hosts have resilient network connections and have fail over compute, persistent storage, the conferencing back end is also resilient with redundancy and fail over.
• Outage reporting: Kinly has an RCA process for outage reporting, a API service can be available, a dashboard is available and there is a ticketing system linked to Service Now which generates email alerts

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted by 2 factor authentication and by restricted IP address ranges including certificates
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 15/09/2023
• What the ISO/IEC 27001 doesn’t cover: ISO 27001 covers all of our services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclaycard
• PCI DSS accreditation date: 19/09/2023
• What the PCI DSS doesn’t cover: .
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001 is the foundation for Kinly’s security policies. Kinly Development is aligned with Kinly’s Secure Development policy which is based on secure development best practices (OWASP). IT Security Policy applies for all Kinly employees.; Access to administrative/back end systems is provided on the principle of least privilege, and only qualified and authorized personnel will be granted admin access. Applications have audit trail logging enabled.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management is tracked using ITIL processes , all changes are put through preproduction testing and reviewed independently before implementation into production; Automated security reviews are undertaken on all new code.; CI/CD application release management
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning weekly using an external penetration process provided by 3rd party , any issues are reported daily and implemented; CVE database and 3rd party vendors provide regular updates
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring of core applications , security monitoring of the platform on virtual machines and monitoring data traffic.; Immediate response based on security level ticket
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed through Service Now using ITIL processes , with direct contact to users .; Users report incident through telephone , email , or portal.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: Google Cloud Platform
• How shared infrastructure is kept separate: Encryption of all data at rest and in transit is separated , separate software instances and tenants are set up for different organisations

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: The Kinly service uses Google Cloud which are built for efficiency and use 100% renewable energy.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting Climate Change; We are fully committed to achieving net zero emissions by 2050 and are already working to reduce GHGs across our business. In 2023, we committed to the Science Based Targets initiative and have net zero targets across all our global operations; we will be net zero across scopes 1 and 2 by 2035, and scope 3 by 2050. ; Our approach to achieving this in the UK is set out in our Carbon Reduction Plan, which is based on PPN 06/21 and associated guidance and reporting standards.; Kinly carbon reduction initiatives include:; • Changing to carbon-free electricity supply contracts across our business; • Managing calls and signage to minimise energy usage during idle periods, e.g. overnight or weekends.; • End points supplied by Cisco in 100% recyclable packaging with no foam, consuming 70% less power compared to older models.; • Ensuring that firmware and software upgrades are installed, after suitable assurance testing, to maximise efficiency.

  Tackling economic inequality

  Tackling Economic Inequality via…. Veteran’s Programme; In 2018, Kinly introduced an initiative that actively focuses on employing and re-training Armed Forces Veterans to perform a wide variety of roles within the AV industry. This program has been one of the most successful programs we have run with both the Veterans and the business benefiting greatly. The Veterans join Kinly and train in a number of areas culminating in completing their CTS (Certified Technical Specialist) Accreditation.; Veterans have settled with their families in a wide variety of regions across the UK, this helps Kinly maintain valuable skilled resources into these regions and also helps by supporting the local economy. ; Not only is this a valuable initiative, supporting former service men and women in making the transition to civilian life, but in addition, Kinly and our clients benefit from the skills and expertise of some of the most highly trained technicians in our sector as a result.; Graduate Programme; To ensure Kinly continues to deliver against its own standards of excellence and quality, we have developed a partnership with local University’s in England offering courses and education in audio-visual, multimedia digital media production & other related subjects. Kinly’s scheme provides the opportunity for placement and work-experience for students. Our objective is to inspire and develop these individuals, whilst also giving them the opportunity to work across design, rack-build, install and commissioning teams within Kinly enabling them to develop a thorough understanding of all aspects of the industry and potentially a challenging and rewarding vocation after graduation.; At Kinly, we believe by attracting and retaining the brightest young talent we are helping to develop the next generation of innovators ensuring that we remain at the forefront of the evolution of audio-visual technologies and digital communications, for years to come.

  Equal opportunity

  Equal Opportunities; Kinly works in partnership with a number of organisations strategically in relation to equal opportunities, inclusion and diversity. In 2023 Kinly developed a new partnership with Women in Tech with the aim to promote and encourage more females into technical roles, we create content including blogs, social media adverts and advertise our roles through this initiative globally in 2023 we have increased our female population by 2%.; We are an accredited Disability Confident employer and use their scoring cards to ensure we are improving our network with talent who have visible and non-visible disabilities. Lastly, we were awarded a silver award from the Armed Forces Covenant in their Employer Recognition Scheme; the aim is to become Gold accredited in the next 18 months.; We are also proud to partner with suppliers and distributors in regard to DEI, we chaired the first ever AV roundtable in September 23 and are working with those in the industry to hold more of these events in 2024 and to ensure that as an AV Community we are continuously evolving.; Finally, we are proud to have become the latest global member of Neurodiversity in Business (NiB). NiB is an international business-led forum functioning as an industry group for organisations to share industry best practice on neurodiversity recruitment, retention and empowerment. Its aim is to create a corporate environment where neurodivergent people are not only understood but form an invaluable part of the working culture.

  Wellbeing

  Wellbeing; Kinly has developed an employee wellbeing policy to manage its obligations to maintain the mental health and wellbeing of all our employees; thereby becoming a responsible employer. It covers Kinly’s commitment to employee health, the responsibilities of managers and others for maintaining psychological health, communicating and training on health issues, and our commitment to handling individual issues.; ; Kinly recognises that wellbeing and performance are linked. Improving employees' ability to handle pressure and to balance work and home life will ultimately lead to improved individual and company performance.; Kinly supports the ‘Time to Talk day’ initiative as part of its ongoing commitment to staff Mental Health Awareness. We are supporting a day when everyone is encouraged to take part in a conversation about mental health and colleagues are encouraged to take some time out of the day to stop working and focus on their Mental Health and Wellbeing.

Pricing

• Price: £30 to £70 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A trial set up of a cloud room can be provided, on site visits or training is available at extra cost: a trial is usually for a specific meeting or test but can also be for a period of up to 1 month.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud.requests@kinly.com. Tell them what format you need. It will help if you say what assistive technology you use.