INOAPPS LIMITED

Inoapps Oracle Cloud Hosting Service

Inoapps will provide Oracle Cloud compute services for all your Oracle Database and Application requirements including Oracle Autonomous Database. The compute services will be fully managed by the Inoapps Managed Service Team, providing you a flexible model for your Oracle estate.

Features

• 24/7 compute cloud, removing restrictions on business operating hours
• Secure Access from a remote host using a secure shell
• UK Data Centres aligning with public sector practice (IS27001/ITIL)
• Disaster recovery, backup and restore services
• Virtual Networking, bypass public internet over a private connection
• Site to Site VPN connection
• Infrastructure monitoring and performance optimisation
• Service Pack/Patch management
• Flexible infrastructure provided to enable easier configuration change management
• Facilitation of third party penetration testing

Benefits

• Efficient environment provisioning
• Managed Transition Services
• Services provide by an experienced Oracle Partner
• Reduce operational overheads - People, Power, Skills and Hardware
• Reduce workspace footprint
• Eliminate upgrade overheads
• High performance and high availability without management overheads
• Reduce third party vendor complexity by channelling via one Partner

£275 a device a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@inoapps.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

683950285943346

Contact

Becky Harris
07815544357
bidteam@inoapps.com

Service scope

• Service constraints: Planned maintenance will be completed with sufficient notifications.
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support arrangements are to be defined depending on your requirements. We can offer a 24*7 service if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Inoapps Hosting Service is an entirely bespoke service depending on customer requirements. We can provide a variety of support levels depending on customer requirements. ; ; Costs are dependant on requirements. ; ; Inoapps provide a SDM for all clients.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Inoapps would provide the necessary data migration guidance and assistance for set up.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This would be done in line with the provision of the end use of the data. ; ; It can be provided in a secure transit method or alternatively securely handing over the physical device.
• End-of-contract process: This is dependant on the level of service provided. ; ; Inoapps would provide guidance in relation to data migration and cleansing but any physical work would need to be completed by the buyer or attract additional charges.

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: No
• Independence of resources: This service is a standalone per client.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Hardware containing data is completely destroyed
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Databases
  • Applications & Associated Data
• Backup controls: Users can back up items as required by their individual schedules at contract outset.
• Datacentre setup: Single datacentre
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Available upon request
• Outage reporting: Email alerts

Identity and authentication

• User authentication: Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Management is via Private WAN by approved staff only
• Access restriction testing frequency: At least once a year
• Management access authentication: Public key authentication (including by TLS client certificate)
• Devices users manage the service through:
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Inoapps reporting structure goes from infrastructure manager, to Hosting manager to CEO.; ; Inoapps ensure our internal hosting policies and procedures are followed with regular checks and monitoring.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Describe reason for change, Impact of change, back-out provision, timing, impact, Personnel involved. Change is approved or rejected and downtime scheduled as appropriate
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Preparation - awareness/planning, Identification - documentation, information gathering, Containment - isolate/fix, Eradication, Recovery,Lessons learned
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Preparation - awareness/planning, Identification - documentation, information gathering, Containment - isolate/fix, Eradication, Recovery,Lessons learned
• Incident management type: Supplier-defined controls
• Incident management approach: Preparation - awareness/planning, Identification - documentation, information gathering, Containment - isolate/fix, Eradication, Recovery,Lessons learned

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: Oracle
• How shared infrastructure is kept separate: There are a range of options available. In shared cloud services data segregation is provided in line with the Oracle Hosting and Delivery Policies. The government cage provides a sovereign, dedicated dual-region that is built upon the parameters necessary to store OFFICIAL SENSITIVE data.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Our data centres adhere to the 2018 Best Practice Guidelines for the EU Code of Conduct on Data Centre Energy Efficiency. We operate an efficient, clean, and circular cloud infrastructure that enables our customers to not only drive business value but also lower their environmental impact.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Inoapps is committed to reducing our carbon footprint through a series of strategic initiatives:; 1. Promoting Carbon Neutral Travel: By offering enhanced benefits such as the Cycle to Work scheme, Inoapps encourages staff to reduce their carbon footprint. Currently, 20% of our staff actively participate in the scheme.; 2. Offsetting Carbon – We travel using Travel Perk, who transparently report on our carbon emissions and help offset these emissions by investing in projects that remove/prevent an equivalent amount of carbon from entering the atmosphere.; 3. Ecovadis – Inoapps are Ecovadis Silver certified, this ranks us in the top 15% for our commitment to sustainability out of those on the platform.; 4. Remote Working – Inoapps actively encourage remote working. To support this Inoapps has invested in secure digital communications facilities to reduce the need to travel for business and encouraged the continuation of home working.; 5. Recycling and Waste Reduction: All end-of-life equipment, is recycled rather than sent to landfills, minimising waste. Significant investment has also been made into the equipment that is currently in use to replace older models with more energy efficient options.; 6. Sourcing Sustainable Premises: Relocating our London office to a shared service has led to substantial energy savings by reducing both energy consumption and travel requirements. We are also looking to consolidate our Scottish offices into one central office this year to further these benefits.; 7. Supporting Customer Sustainability Goals: Inoapps develops solutions and products to help customers comply with sustainability and corporate social responsibility legislation.; 8. Utilising Green Cloud Storage: Partnering with Oracle's Green Cloud Operations, we utilise sustainable cloud services and work towards reselling these services to our customers, further promoting sustainability in our operations.; Through these initiatives, Inoapps not only reduces our own environmental impact but also influences stakeholders towards sustainable practices.

  Covid-19 recovery

  Inoapps have actively contributed to the recovery efforts of individuals, organisations, and businesses affected by the COVID-19 pandemic. As a company operating in a high-growth sector, we are committed to giving back to our communities and supporting those in need. Our initiatives have been diverse and impactful:; We have addressed the pressing need for employment opportunities by offering jobs to individuals who have faced unemployment due to the pandemic. These opportunities not only provide vital income but also contribute to the broader economic recovery by reinvigorating the workforce.; Inoapps leveraged our expertise by providing pro-bono consulting services for community projects and initiatives. By offering our skills and resources, we assist organisations and businesses in navigating the challenges posed by COVID-19, facilitating their recovery and resilience.; Recognising the importance of public health measures, we have offered Oracle Health and Safety solutions free of charge for contact tracing purposes. This contribution aids in controlling the spread of the virus and supports communities in managing the ongoing impacts of the pandemic.; Furthermore, we have prioritised the wellbeing of our employees by enhancing our employee care packages to include comprehensive mental health care services. We understand the importance of mental health support, especially during challenging times, and are committed to ensuring our employees have access to the resources they need.; Lastly, we have implemented strict protocols to enforce safe working space use, empowering all workers to feel safe when returning to our offices. By prioritising health and safety measures, we create a supportive and secure environment for our employees to thrive.; In summary, Inoapps' multifaceted approach to supporting COVID-19 recovery efforts aims to make a meaningful difference in the lives of individuals, organisations, and communities as they navigate the challenges of the pandemic and work towards recovery.

  Tackling economic inequality

  Inoapps are dedicated to promoting sustainable and fair procurement practices through a transparent and accountable approach. We prioritise community benefits tailored to local area requirements, recognising unique needs and opportunities for impact. For instance, our collaboration with a borough council to support Care Leavers in accessing technology exemplifies our commitment to community engagement and social responsibility.; Moreover, our inclusive youth training and retraining schemes are accessible to all, fostering skill development and employment opportunities. We believe in forging partnerships with our people and suppliers, ensuring that diverse voices are heard and needs are met. This includes paying above the living wage and offering employment opportunities anywhere in the UK, promoting fair labour practices and economic inclusivity.; While our supply chain is primarily Oracle-focused, we actively seek opportunities to engage SMEs and VCSEs, supporting smaller businesses and promoting diversity within our operations. Our core practice centres on innovation and driving best practices in both our business and our customers' businesses through technology. By leveraging innovative solutions, we aim to enhance efficiency, productivity, and sustainability across the board.; Inoapps' commitment to sustainable procurement, community benefits, and supply chain diversity underpins our dedication to ethical business practices and social impact. Through transparent communication, inclusive partnerships, and innovative approaches, we strive to create lasting value for our stakeholders and contribute to positive change in the communities we serve.

  Equal opportunity

  Inoapps prioritises equal opportunities and recognises the pivotal role of our employees in driving future success in a competitive landscape. Upholding a strict non-discrimination policy, Inoapps prohibits both direct and indirect discrimination across various grounds including sex, marital status, disability, religion, ethnicity, sexual orientation, and age. This commitment ensures that all individuals, regardless of background, have an equal chance to thrive within the organisation.; Embracing diversity as a cornerstone of its ethos, Inoapps celebrates the multifaceted benefits it brings to both employees and the organisation as a whole. By fostering a diverse workforce, Inoapps enrich our collective knowledge and perspective, enhancing innovation and problem-solving capabilities.; Inoapps actively communicate the significance of diversity, emphasising its status as a key organisational strength. To mitigate inequality, particularly for marginalised or disadvantaged individuals, Inoapps directs focused attention towards providing opportunities within both work and community initiatives. This inclusive approach not only enriches the workforce but also contributes positively to broader societal advancement.; In line with its commitment to diversity and equality, Inoapps has implemented a comprehensive Diversity and Equality policy, complemented by mandatory training for all employees. Furthermore, significant investment has been made in the Human Capital Management (HCM) back-office solution, enabling rigorous monitoring, reporting, and assessment of key metrics such as diversity, the gender pay gap, and adherence to the living wage.; Inoapps diligently monitors the Gender Pay Gap, demonstrating a steadfast commitment to promoting gender equality. Inoapps is proud to be a company who are beating the average with over 33% of executive roles filled by women, Clear communication of our inclusion efforts extends to prospective employees, existing staff, partners, and customers, fostering transparency and accountability throughout the organisation.; Inoapps fosters diversity, equality, and inclusion which is evident through our proactive policies, robust monitoring mechanisms, and transparent communication practices.

  Wellbeing

  Inoapps is committed to enhancing both employee health and wellbeing and fostering community integration through various initiatives.; Health and Wellbeing: ; Inoapps prioritises employee wellness by heavily investing in an extensive employee benefits scheme. This comprehensive scheme encompasses a range of benefits including private healthcare, 24/7 GP access, Cycle to Work scheme, Pensions Top Up, Mental Health support, Healthcare Cashback, and more. This investment reflects Inoapps' dedication to promoting physical and mental health among its workforce. Inoapps continues to enhance and expand the scheme to ensure our business effectively supports and retains staff, emphasising a proactive approach to employee wellbeing.; Community Integration: ; Inoapps actively encourages community engagement and integration through several initiatives:; - Supporting the Local Community: Inoapps extends support to local food banks in both the UK and the US through donations from both staff and the business. Additionally, employees are granted paid leave to participate in volunteering programs, enabling them to contribute directly to their local communities and fostering a sense of civic responsibility.; - Offering Local Employment Opportunities: Inoapps plays a pivotal role in community development by offering a diverse range of employment opportunities in the local areas where we operate. These opportunities include graduate positions, apprenticeships, work experience placements, and entry-level positions across the UK. By providing access to meaningful employment, Inoapps strengthens community ties and contributes to local economic growth.; - Supporting Customers in Community Benefit Provision: Inoapps integrates community benefit provision into our contractual commitments to customers. A notable example includes collaborating with a local council to provide training and mentorship to post-16 care leavers pursuing careers in technology. By facilitating such initiatives, Inoapps actively contributes to building stronger, more inclusive communities while empowering individuals to achieve their full potential.

Pricing

• Price: £275 a device a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@inoapps.com. Tell them what format you need. It will help if you say what assistive technology you use.