Centerprise International Ltd

Centerprise Managed LAN Service

A fully managed Local Area Network and infrastructure support service controlled by centralised systems located within highly available cloud datacentres and administered by expert Centerprise personnel. The service covers all aspects of service provision, from supply and delivery through to ultimate decommissioning at the end-of-life of assets.

Features

• Proactive device monitoring
• Configuration back ups
• Threshold based alerts
• Change Management
• Remote Monitoring. Management & Updating
• Mobile Installer App
• Zero-touch provisioning
• Built in troubleshooting tools
• User & device authentication
• AI-based connectivity insights

Benefits

• Unified management of wireless, wired, VPN, and SD-WAN
• AI-based insights for troubleshooting and network optimisation
• Intent-based policy engine and access controls to strengthen security
• Inline client profiling and telemetry to close visibility gaps
• Powerful monitoring and troubleshooting for remote or home office networks
• APIs and webhooks to augment other leading IT platforms
• SaaS, on-premises, and managed service options for flexible consumption
• Simplified onboarding & provisioning

£32 to £166 a device a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

694126877609398

Contact

Tenders Team
01256 378 000
tendersteam@centerprise.co.uk

Service scope

• Service constraints: The number of supported users, network locations, resilience options and security features are variable depending on the final options chosen, in order to fit with buyer requirements. Not all features are available for each chosen option or chosen device type.; The service makes the assumption that suitable rack space, power, cooling and structured cabling is in place.
• System requirements:
  • IP Address Ranges for existing internal & external networks
  • Physical space, power and cooling
  • Endpoints that can support wired Ethernet networking
  • Suitable user directories to support user group management
  • Appropriate servers exist to run RADIUS services

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response times are subject to the contracted level of Centerprise Service. Typically, these will be: Standard - Target 90 minutes initial response Comprehensive - Target 90 minutes initial response
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a first line support telephone number, email ticketing support and online ticketing support - all of which are supported by our second and third line resolver groups. Questions are responded to on a priority basis. Our user can manage status and priority of support tickets as well as accessing our technical support team via email or online portal. All our support levels are charged at the same rates. Our architects, consultants and technical support teams are wholly dedicated to ensuring the infrastructure supporting your applications and data are implemented and maintained to ensure peak performance
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Working with Centerprise, our Solution Engineers work with customers to design a Managed LAN service which is tailored to the customer’s needs. Migration and project managed deployment enables a smooth transition to the new service. Technical Account Managers are on hand to provide walkthroughs of the management interfaces and web-based Monitoring GUI.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Centerprise will deliver the defined dataset back to the Customer at the termination of the contract in the agreed format set out in the Call Off Contract.
• End-of-contract process: At the end of the contract Centerprise will cease the service. ; All data stored including backups will be securely deleted using industry standard best practise methods.; On termination of the Agreement we will give you a reasonable opportunity to migrate your environment out of our Services in an orderly fashion, where possible.; Optionally, on contract initiation, Centerprise will work with the Customer to create an exit plan within 3 months of the start of service. The exit plan will define what happens at the end of the contract.; For option costs, please refer to the price card.

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: No
• Independence of resources: Centerprise operate a Capacity Management process that reviews the capacity of various core elements. Once 80% capacity is reached on any element, planning commences to increase capacity.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Network
  • Other
• Other metrics:
  • Users
  • Moves and changes
  • Availability
  • Incidents
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Configuration Data
• Backup controls: Users select the frequency and retention from a range of options available from our Product Catalogue.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee 98.5% uptime on our services delivered to Customers. Specific guarantees with SLA information are listed in the Service Definition document.
• Approach to resilience: This can be made available upon request.
• Outage reporting: Email; Phone

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: When a ticket is raised via phone, customers will always be asked to authenticate themselves using a series of security questions unique to them. Usernames and passwords are used to restrict access to customer facing portals for Centerprise systems. Role based access control (RBAC) is used to define user access rights within Centerprise systems.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 24/06/2008
• What the ISO/IEC 27001 doesn’t cover: The certification covers all Centerprise products and services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: 10/11/2018
• What the PCI DSS doesn’t cover: PCI DSS certification applies to Centerprise.
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Information Security Management System (ISMS) is intended to be an enabling mechanism for information sharing, for electronic operations, and for reducing information-related risks to acceptable levels. The scope of the ISMS covers all Centerprise information assets associated with the provision of the service. The ISMS is subject to continuous, systematic review and improvement. Centerprise has established a top-level Information Systems Management Forum (ISMF), chaired by the CEO that includes the Information Security Officer and other management staff or roles to support the ISMS framework and to periodically review the information security policy. This policy and all changes to this policy are subject to approval by the Centerprise CEO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Centerprise have a strict Change management control policy in line with our ISO20k certification. The change process workflow can be summarised as follows: - 1 - Change creation; 2 - Two Stage Change Approval (Quality / Technical); 3 - Identification of affected customers 4 - Customer notification. 5 - Implementation
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Information regarding potential threats comes from a variety of sources primarily relating to our underlying operating system. ; Critical vulnerabilities can be patched via a hot-fix process pushed to all servers automatically. Typically the time frame between identifying and remediation with 72 hours.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Centerprise have a defined protective monitoring process with includes a number of different methodologies and techniques. Due to the sensitive nature of the details of this process Centerprise do not make these details publicly available but they can be discussed on request. When a potential compromise is found it is reported to the Information Security Manager as set out in Centerprise's incident management policy. The Centerprise ISM is responsible for coordinating and managing the response within 24 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Centerprise's Incident Management process is based on ITIL principles, and provides 1st Line service desk support via phone and email. Standard resolution templates are used for common issues, and an ITSM tool provides audit trails and log of ticket volumes, categories etc. Due to the sensitive nature of the details of this process Centerprise do not make these details publicly available but they can be discussed on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: All our Data Centres are ISO14001 accredited with robust environmental management systems and adhere to EU Code of Conduct for Data Centre Energy Efficiency for SQ17, P1, and A9; Consumed energy is consumed from sustainable energy sources wherever possible; We ensure the use of hot/cold aisle cooling design, which reduces energy consumption as the cooling is more efficient and helps our customers to reduce their carbon footprint

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Centerprise is committed to working towards ‘Carbon Neutral’ status, aiming to be carbon neutral by the end of 2050. Scope 1 and Scope 2 emissions have reduced by 32.51% from our baseline in 2020/21 year. Centerprise’s strategy expands beyond its internal business operations by ensuring the changes implemented flow into our product strategies. In this way, the organisations and communities in which Centerprise operates will also benefit. For example, today, Centerprise’s customers benefit from solutions • that reduce resource requirements and associated office and transportation costs, such as cloud-based services working from home • Replacing petrol/diesel vehicles with electric vehicles • Using electronic communications replacing printed and posted materials and face to face meetings • utilising technologies such as Artificial Intelligence and Machine Learning to improve efficiency and lower the carbon intensity of operations • Procuring from low carbon suppliers.

  Covid-19 recovery

  Centerprise recognises Covid's impact on the UK economy and has made investments to help support job seekers and local growth stimulants. Centerprise has started a new Apprenticeship scheme to help provide young people with a career path in Sales. Each year, new apprentices will be added to a planned process of educating the individual through formal study and on-the-job training in different parts of the organisation, leading to a recognisable qualification. In South Wales, Centerprise has invested £5m in extending their premises to another 5,000 square feet to expand the recycling capability. This action has provided work to more people in a high unemployment area by utilising local contractors for the building work and providing new employment opportunities as the site starts operation.

  Tackling economic inequality

  Centerprise is helping to level the playing field regarding economic inequality by ensuring that all employment is based on pure ability to perform, regardless of any other factor. This will include the provision of any aid needed to ensure that those with disabilities or other factors can contribute equally. Centerprise is happy to state that all employees are paid in excess of the basic living wage.

  Equal opportunity

  Centerprise is helping to level the playing field regarding economic inequality by ensuring that all employment is based on pure ability to perform, regardless of any other factor. This will include the provision of any aid needed to ensure that those with disabilities or other factors can contribute equally.

  Wellbeing

  Centerprise care for the welfare of all staff. The following is a sample of the services offered:- • Subsidised Gym membership • Free fruit distributed weekly • Anonymous AI-based Mental Welfare service – AMY • 2 Well-being days for all staff.

Pricing

• Price: £32 to £166 a device a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.