Arcus Global Limited

Salesforce Platform

Salesforce’s trusted platform enables teams to develop meaningful experiences, navigating change faster. Connect every customer, empower every employee, deliver continuous innovation on a flexible, secure and scalable platform. Build easily with clicks or code for web or mobile. Digitise processes, incorporate AI & integrate backend systems with open APIs. SFDCA2024GC14.

Features

• Solve business problems using declarative tools, without needing code.
• Create a single federated identity across all your cloud apps.
• Extensive integration for existing systems via OData etc.
• Drive productivity throughout your business with enterprise-level collaboration tools.
• 3 automatic upgrades every year, bringing innovation every time.
• No-code & Low-code declarative configuration, Open API integration, Training included.
• Every app you create is instantly mobile enabled.
• Create the perfect user experience with Lightning; anyone can customise.
• Solve business problems fast with over 3,000 apps on AppExchange.
• Make smarter decisions with AI-powered discovery, predictions, and recommendations

Benefits

• Rapid, flexible app development - no-code, low-code or code
• Scale on demand, test in sandboxes, deploy on any device
• Integrate easily to existing systems and mobile enable legacy data
• API toolkits make building and connecting apps faster and easier
• Use as part of your Digital Transformation (Gaap, IoT) strategy
• Enhance process automation and decision making with personalised, trusted AI
• Support REST, OAuth, SAML, and many other open-standards.
• In-built security and identity model - save time and money.
• Vibrant ecosystem, support from forums, communities, documentation and UK SMEs
• Enable GDPR, CE+ compliance, align with accessibility & GDS standards

£1.26 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@arcusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

702991723572635

Contact

Paul Langridge
+44 (0)1223 911841
gcloud@arcusglobal.com

Service scope

• Service constraints: Key considerations (further detail in our Supplier Terms); As Salesforce is multi-tenant, there are 'governor limits' which prevent resources from being monopolised by any single organisation.; NB though these limits exist it's rare for customers to be impacted, and even more unusual for our current Public Sector customers. In the unlikely event of a need to increase, limits can be extended with various add-ons separately listed. Hitting a limit is often a sign of an underlying design flaw. Please make yourself aware of these limits at this link https://developer.salesforce.com/docs/atlas.en-us.210.0.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/salesforce_app_limits_features.htm; A user’s password may not be shared with any other individual.
• System requirements:
  • A standard browser, either desktop or mobile
  • Connection to the internet
  • Salesforce mobile app is available if preferred to a browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Every Salesforce service includes support as standard. The lowest level relies on the Salesforce user community for responses and has a response time of 2 business days, this can be reduced to 15 minutes with the appropriate upgrade in your support plan.; https://www.salesforce.com/content/dam/web/en_us/www/cloud-services/documents/premier-success-plans-datasheet.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Salesforce has not conducted usability studies to verify that the online chat function works effectively with screen reading and other assistive technology. However, the services have been assessed against the WCAG 2.1 standards and existing customers have conducted testing and are using the Salesforce Webchat capability in live services.
• Onsite support: Yes, at extra cost
• Support levels: Every Salesforce service includes community-based support. This can be enhanced with guaranteed response times through Premier and Premier+. For more critical applications we provide Signature Success which provides Salesforce staff with a knowledge of a specific customers applications and configurations and an initial response from your designated support team in as little as 15 minutes, with personalised updates every 30 minutes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Salesforce provides an amazing immersive self-learning environment available called “Trailhead” for anyone who would like to have an engaging and interactive way of learning about salesforce. It is an online and free to use learning environment available here: https://trailhead.salesforce.com/; ; In addition, Salesforce's Customers for Life is designed to help customers be successful and get up and running quickly. A dedicated group is available for new customers to engage by asking questions, giving feedback, and sharing experiences. this also includes 'Getting Started Webinars', 'Getting started resources','Salesforce Tech-lounge for new customers' and 'getting started live Q&A' further detail available at https://www.salesforce.com/success-gettingstarted/
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Free online courses referred to as Trails
  • Further information available https://trailhead.salesforce.com/en/trails
  • Each designed with a specific purpose and skill in mind
  • Dedicated website called Trailhead gives access to these Trails
• End-of-contract data extraction: The administrator for a given Salesforce environment can export (subject to appropriate permissions being set) data to a series of files securely using the weekly export function. Further information can be found at this link https://help.salesforce.com/articleView?id=admin_exportdata.htm&type=5; ; As the function suggests this data export can be performed weekly (dependant on the version procured) for backup purposes if required/
• End-of-contract process: Within 30 days post contract termination, customers may request return of their respective Customer Data submitted to the Covered Services. Salesforce shall provide such Customer Data via downloadable files in comma separated value (.csv) format and attachments in their native format.; ; After termination of all subscriptions associated with any of the Covered Services (“Subscription Termination”), Customer Data submitted to the Covered Services may remain in inactive status for up to 120 days. After such period, Customer Data will be overwritten or deleted from production within 90 days. Customer Data will be deleted from backups within 300 days of Subscription Termination. ; ; This process is subject to applicable legal requirements. Without limiting the ability for customers to request return of their Customer Data submitted to the applicable Covered Services, Salesforce reserves the right to reduce the number of days it retains such data after termination of the Covered Service. Salesforce will update this Security, Privacy, and Architecture Documentation in the event of such a change.; ; Please refer to the "Deletion of Customer Data" section of the Security, Privacy and Architecture Documentation for the respective services available on the Trust and Compliance site: https://trust.salesforce.com/en/trust-and-compliance-documentation/

Using the service

• Web browser interface: Yes
• Using the web interface: Salesforce is a 100% web based tool, therefore all functions are possible through the web interface; ; Point-and-click configuration: The Salesforce platform makes it easy to modify the functionality of Salesforce applications to meet your unique requirements. Working with the metadata framework and a series of simple point-and-click visual tools, you can design custom user interfaces, modify the structure of the data model and create and edit application business logic and processes. Configuration enables organisations to modify objects, fields, validation rules, workflow, security settings, formulas, even artifical intelligence and much more without the need for deep coding or data science expertise.; ; Customise with code: Although point-and-click configuration with the Salesforce platform is the fastest and easiest way to customise, some functionality is beyond the constraints of a metadata framework. For such cases, developers can create needed functionality in open-ended development environments, using toolkits for most of the common programming languages, or Apex.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Salesforce is committed to providing applications accessible to all. This includes users working with assistive technology, such as speech recognition software and screen readers. Salesforce follows international best practices in Section 508 of the Web Content Accessibility Guidelines and strives to meet WCAG 2.1 Level AA.; ; A third party has assessed and documented the accessibility status of Salesforce core products in the VPAT documents published here: https://www.salesforce.com/company/legal/508_accessibility.jsp
• API: Yes
• What users can and can't do using the API: For developers changing the system, two APIs are applicable for managing customizations and for building tools that can manage the metadata model. ; ; The Tooling API is specifically designed to help developers build IDE apps for salesforce, while the metadata API is for more general purpose configuration migration. The metadata API is allows for migrations, , including retrieve, deploy, create, update, or delete customisations for your Salesforce instance and migrate changes from testing to production; the Tooling API gives developers a platform for debugging, code coverage, auto complete, and more.
• API automation tools: Other
• Other API automation tools:
  • Salesforce Developer Console
  • Visual Studio Code - with Salesforce Extension
  • Welkin Suite
  • Illuminated Cloud - JetBrains
  • Cloud 9 - AWS
  • Other IDE may be used via the Tooling API
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: The Force.com CLI allows you to work with Force.com data directly from the command line. You can Browse and Create Force.com objects, view, edit, create, and delete records, execute APEX code and SOQL queries, and more.; https://developer.salesforce.com/tools/sfdxcli

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: The Salesforce capacity planning team is responsible for ensuring service owners have the right capacity in the right place on time. To do this, we construct build plans taking into account many factors such as:; Product feature changes; User behavior; Machine metrics; Business needs; ; As Salesforce Hyperforce runs on the public cloud, it is designed to leverage cloud-native scaling approaches. This allows our services to gracefully scale up as demand increases, scale down again as demand subsides.; ; Trust.salesforce.com is Salesforce's website which provides transparent status details on service availability and performance in order to instill trust, confidence in our service.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • Application usage
  • User metrics
  • Specific adoption, usage, and volumetric measures.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Salesforce

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Classic Encryption: native Salesforce application feature which can be used to encrypt specific custom fields. There is no additional cost for this, but it does impact some application functionality. More information here: http://sfdc.co/FieldEncryption Platform Encryption:; ; Platform Encryption allows customers to encrypt data stored through Salesforce such as: files and attachments, certain standard and custom fields, and use an advanced key management system. It uses native strong, standards-based encryption. Controls help to protect data, which include the use of derived data encryption keys and customer-controlled key rotation, generation, and destruction process. Available for an additional cost.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Data and Metadata
• Backup controls: Salesforce’s platform includes backup as part of its service.; These additional backup options are also available:; Weekly Export Service - free local backup service.; Direct Export - into csv/Excel files from a list view or report. ; Salesforce Data Loader - a free tool for importing/updating/exporting data.; Salesforce API - export via APIs at any time.; Backup & Restore - our native data recovery service: https://www.salesforce.com/products/platform/solutions/data-security/backup-restore-data-recovery/ ; Partner Tools - pre-integrated third party backup tools like OwnBackup or Odseva.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Customers connect to the service over the public Internet with all transmissions between the user and the Salesforce Services secured using TLS 1.2 or higher and encrypted using 256 or 128-bit encryption. The Services use International/Global Step Up SSL certificates with 2048-bit Public Keys. Web Service callouts can be secured using TLS, and mutual TLS. ; ; With the Private Connect service, customers can deploy API integrations between Salesforce and AWS that are privately routed and avoid public internet traffic.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Customer data is protected within the Salesforce service through a mature, standards-based defence-in-depth security architecture. Logical and physical access is strictly controlled,logged and monitored, and the access controls used are regularly audited for compliance with our certifications by third parties. Network security controls such as firewalls, intrusion detection, anti-malware, anti-dos, file integrity monitoring are augmented with extensive monitoring to provide a robust prevention, detection and response model. Internal and external, as well as third-party vulnerability scanning and application penetration testing are also in place.

Availability and resilience

• Guaranteed availability: The Salesforce Services are designed with the concept of continuous improvement and Trust (e.g. Availability, Performance and Security) in the infrastructure. Salesforce uses commercially reasonable efforts to make its on-demand services available to its customers 24/7, except for (minimal) planned downtime, for which Salesforce gives customers prior notice, and force majeure events. This service leverages Public Cloud region, and uses multiple availability zones. This pattern allows services to withstand up to two different zonal faults and continue to be available. Live and historical statistics on Salesforce system performance are publicly published at: https://trust.salesforce.com/en/#systemStatus, and further detail can be shared upon request and NDA
• Approach to resilience: To maximise availability, the service is delivered using a world-class data centre infrastructure consisting of a primary production data centre, a full capacity secondary data centre for hosting the service provided to customers. The infrastructure utilises carrier-class components designed to support millions of users. Extensive use of high availability servers and network technologies, and a carrier-neutral network strategy help to minimise the risk of single points of failure, and provide a highly resilient environment with maximum uptime and performance. More detailed information is available under NDA on request.
• Outage reporting: Outage escalation policies are established and maintained as Salesforce's goal is to rapidly restore service. In the event of an extended outage, periodic updates are provided in near real time to customers via the trust.salesforce.com dashboard site and in addition, service notifications are provided to nominated contacts via various channels such as email. Update frequency for notifications is dependent on the customer support service plan.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Salesforce has a comprehensive set of authentication mechanisms that customers can chose from. These include Multi-factor authentication, Single Sign-on, Custom Login flows, and Connected Apps. A connected app is a framework that enables an external application to integrate with Salesforce using APIs and standard protocols, such as SAML, OAuth, and OpenID Connect. Connected apps use these protocols to authenticate, authorise, and provide single sign-on (SSO) for external apps.; ; Salesforce provides each user with a unique username and password that they enter at each login. Administrators can configure several settings to ensure that users' passwords are strong and secure.
• Access restrictions in management interfaces and support channels: Management access for service support and delivery is done through multiple layers of controls including, but not limited to, multiple 2 factor authentication, bastion host and proxy control and segregation of duties. These controls are in scope for SSAE-18 auditing and evidences through the SOC 2/ISAE3402 report.; ; Access to the management interface for the customer to configure their salesforce environment, is configured by the customer themselves. The options are outlined in the above response. Robust application design and testing ensures that users without administrative access rights cannot access more sensitive areas of the application.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certifying body is EY CertifyPoint.
• ISO/IEC 27001 accreditation date: January 25, 2024
• What the ISO/IEC 27001 doesn’t cover: Listing of current exclusions within the ISO27001 Statement of Applicability available to view at https://compliance.salesforce.com/en/documents/a006e000010P47JAAS
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 10/01/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: The available CSA STAR self-assessment covers all points in the latest CCM; version 4.02.
• PCI certification: Yes
• Who accredited the PCI DSS certification: Qualified Security Assessor: Coalfire Systems Inc.
• PCI DSS accreditation date: 15th December 2023
• What the PCI DSS doesn’t cover: No exclusions
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Binding Corporate Rules
  • Cyber Essentials Plus
  • ISO27001, ISO27017 & ISO27001
  • NCSC Cloud Principle Response
  • UK NHS DSPT
  • PCI DSS
  • SOC 1,2,3 Reports
  • C5
  • Spain ENS
  • Various Geographic credentials available on request

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27017; ISO 27018; NEN7510; HDS; SOC 1,2, 3; PCI DSS; Data Privacy Framework (DPF) Program; UK Cloud Security Principles; UK NHS DSPT; EU Cloud Code of Conduct
• Information security policies and processes: Salesforce operates an information security management system (ISMS) in accordance with the ISO 27001 international standard. Salesforce has achieved ISO 27001/27017/27018 certification for its ISMS from an independent third party. Information Security is the responsibility of the Security team led by the Chief Trust Officer (equivalent to CISO). The Security team plans, implements, and runs information security operations; creates and maintains security documentation and framework compliance (ISO 27002); identifies applicable laws and regulations in security and privacy, maintains the security awareness program; and performs information security risk assessments.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes to Salesforce products must be managed by a change control process.; ; Salesforce has formal processes for placing a system into production. This procedure includes a build checklist, server hardening checklist and pre-production testing. Baseline configurations for servers, network devices, and databases are consistent with industry-accepted CIS system hardening guidelines.; ; Change control procedures are required by the company’s Change Management Policy and include steps for testing, review, authorization, communication, verification, and back-out procedures. All changes to the infrastructure components are tested in a dedicated environment using production class equipment before being deployed into production. Changes are reviewed and approved.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability and Patch Management Program is implemented where Salesforce performs vulnerability scans on external and internal facing systems using internal scanning resources and with third-party vendors to conduct external vulnerability assessments. Internal scans are completed daily, external service providers are used to perform penetration tests prior each major release (three times annually). Commercial and proprietary vulnerability scanning tools are configured to identify vulnerabilities and measure vulnerability impact in CVSS scores. Patching is applied following a risk-based approach and SLAs while using the change management process to ensure mitigations are deployed. detail on responsible disclosure https://trust.salesforce.com/en/security/responsible-disclosure-policy/ .
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Salesforce Threat Intelligence and Detection team monitors the Salesforce services 24x7 for threats and unauthorized intrusions via the latest cutting edge technology and industry analysis, and in collaboration with the Security Incident Reponses teams. Extensive logging and monitoring is conducted across all Salesforce Services and environments (at application, network and database layers). All suspicious activities are flagged and reported to Salesforce CSIRT for investigation, management, communication, and resolution of security events and incidents in line with the NIST Incident Response model.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Salesforce has a formal Incident Management Process that guides the Salesforce Computer Security Incident Response team in investigation, management, communication, and resolution activities.; ; Salesforce will promptly notify the customer in the event of any security breach of the Service resulting in an actual or reasonably suspected unauthorized disclosure of Customer Data. Notification may include phone contact by Salesforce support, email to customer's administrator and Security Contact and public posting on trust.salesforce.com.; ; Salesforce.com is a member of the prestigious Forum of Incident Response and Security Teams (FIRST) and complies with the FIRST framework and best practices for incident response.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: The primary data center selected by Salesforce to manage customer’s data is compliant to the European Code of Conduct for Data Centre Energy Efficiency/ CEN-CENELEC. This France Data Center Provider is a corporate-level participant of the EU Code of Conduct for Data Centre Energy Efficiency and has based the ISO 50001 Energy Management System certification on the best practices listed in the “Best Practice Guidelines for the EU Code of Conduct on Data Centre Energy Efficiency” and reviews this annually to maintain alignment. This is mirrored by the CEN-CENELEC document TR50600-99-1 Best practices guidelines.; ; While customer’s data is stored and accessed primarily through the France data center, it is also being stored in a secondary/disaster recovery data center as a backup. The disaster recovery data center is accessed rarely only during testing and in the event of a disaster that happens in the primary data center. This Germany Data Center Provider operates an Energy Management System which complies with the requirements of ISO 50001 and an Environmental Management System which complies with the requirements of ISO 14001. The provider is working actively to achieve full compliance to the European Code of Conduct for Data Centre Energy Efficiency/ CEN-CENELEC.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Salesforce today has net zero emissions and has been voluntarily reporting on its greenhouse gas emissions since fiscal year 2012. Since that time, the company has continued to increase the scope of its climate action strategy by actively engaging policymakers, peers, partners, suppliers, and customers to accelerate toward a collective net zero goal.; ; This fiscal year, we further operationalized our Climate Action Plan by adding sustainability as our fifth company value. That means sustainability plays a crucial role in the decisions we make across the company. We’re holding ourselves accountable through public commitments outlined in our Climate Action Plan and tying executive compensation to performance against that plan.; ; As an early adopter of science-based target-setting through the Science Based Targets Initiative, we’re committed to reducing our scope 1 and market-based scope 2 emissions by 50% and to working with suppliers representing 60% of our applicable scope 3 emissions to set their own science-based targets. The market-based methodology takes into account the renewable energy we purchase as an emissions reduction. Since we achieved 100% renewable energy starting in FY22 by matching all electricity we use globally with electricity purchased from renewable sources, we have surpassed our FY31 scope 1 and 2 (market-based) science based target.; ; At the same time, we know that even deeper absolute emissions reductions are necessary. That’s why we’ve also set a more ambitious climate target: to reduce absolute, location-based emissions (without any compensation like renewables and carbon credit purchases) by 50% by 2030, and 90% by 2040 across our entire supply chain (scope 1, 2, and 3 emissions).; ; While we look for opportunities to directly reduce our own value chain emissions, we also engage in areas like policy, innovation, and philanthropy to support the systemic changes the planet needs.

  Covid-19 recovery

  Businesses are under pressure to find ways to innovate quickly, while providing seamless user experiences and increased security to accommodate the all-digital, work-from-anywhere world.; ; At Salesforce, we have responded to our customers’ needs faster than ever. We launched Work.com in May to help organisations navigate the complexity of safe office return. It included apps for manual contact tracing, employee wellness checks, shift scheduling, employee learning platform and command centre to help leaders visualise the data and make informed decisions. We built an entirely new suite of solutions in just eight weeks." More details: https://www.salesforce.com/news/stories/how-salesforce-built-work-com-in-8-weeks/. We also launched Vaccine Cloud in 2021 to help monitor health in the community.; ; Returning to the office; As the pandemic changed the way we work and live, we used our technology like Work.com and expertise to safely reopen our offices world-wide, and welcome our employees in a safe environment.; The Salesforce's approach is more than just reopening offices, for Brent Hyder (former Salesforce President and CPO) it is ‘’an opportunity to create a workspace and an employee experience that makes us more connected, healthy, innovative and productive.’’; For more information: https://www.salesforce.com/news/stories/global-return-to-the-office-the-salesforce-approach/; ; Vaccine Cloud; Introduced in early 2021, this cloud-based solution is designed to help organisations, workplaces, schools, and non-profits make data-driven decisions based on health status so they can open safely. ; Vaccine Cloud helps businesses and organisations quickly scale vaccine operations. The solution features capabilities ranging from recipient registration and scheduling to inventory management and public health outreach. Salesforce built Vaccine Cloud because legacy systems were built too simplistic to handle this epidemic; Vaccine Cloud is a technology that helps:; • Mitigate short-term risks and stabilise operations; • Plan and orchestrate a return-to-work; • Engage customers, partners, and suppliers at every-point

  Tackling economic inequality

  According to 2021’s IDC Salesforce Economy Study, Salesforce and its global ecosystem of partners will create $1.6 trillion in new business revenues and add 9.3 million new jobs by 2026. Salesforce is committed to not only creating new technology and career opportunities, but paving pathways to these new jobs. At the core of this commitment is Trailhead, Trailblazer Community, and our diverse workforce development programs.; ; Trailhead’s mission is to reduce learning barriers, creating equal and accessible pathway into the Salesforce ecosystem with free, hands-on access to skills and technology. More than 5 million people are already skilling up with Trailhead, as anyone with an internet connection can simply sign up for a free account at Trailhead.com.; ; With the Trailblazer Community, you have a built-in, global network of Trailblazers who are there to support your growth. Valoir survey of 700 Trailblazer Community members confirms participation helps with job placement and career growth.; • 60% say fellow Trailblazer Community members have helped them get a new job or promotion ; • 80% say Trailblazer Community engagement has helped them deliver success at their company; ; Workforce development programs include: ; • Pathfinder - Salesforce’s Pathfinder program empowers the next generation of Trailblazers to build their careers in the Salesforce ecosystem with free, immersive technical business training. Pathfinder is on a mission to skill up new and diverse talent pipelines to create a more equitable workforce. Nearly 1,000 participants have graduated from the program, and many launched their careers with Salesforce customers and partners. ; • Salesforce Talent Alliance - Salesforce Talent Alliance works with Salesforce partners and customers to build a more diverse workforce that reflects the communities where we live and work. Over 1,000 employers globally have joined the Salesforce Talent Alliance, helping nearly 25,000 individuals start their careers in the Salesforce ecosystem since 2020.

  Equal opportunity

  As part of our commitment, we announced our role as one of The Valuable 500’s 13 Iconic Leaders, helping to transform businesses with a goal of closing the disability unemployment gap. As part of this designation, we publicly committed to facilitating a global jobs portal — developed by people with disabilities — to ensure greater access to opportunities and more diverse workforces.; ; The Valuable 500 is a global call to action for 500 of the world’s most influential businesses to include disability on their agenda and end bias toward disability in business. Today, The Valuable 500 is the largest community of global corporations committed to this goal.; ; We joined the group in 2019 to create inclusive workplaces where everyone feels valued, respected and comfortable bringing their true self to work. Our participation as an Iconic Leader is only the beginning. There is much work to be done, and we are excited to move forward on this next phase of our journey.; ; Equality is a core value at Salesforce. We believe that businesses can be powerful platforms for social change and that it is our responsibility to further equality for all.; ; We passionately believe in equality for all and are committed to protecting our employees and customers from discrimination. We ensure that diversity, inclusion, accessibility, and sustainability are built into our product design and company operations. Salesforce strongly supports laws and policies that protect and promote equal rights, and we oppose policies that could create, or lead to, a discriminatory environment. ; ; We’ve been deeply focused on re-imagining our hiring systems with equality at the centre. We saw significant change thanks to new initiatives like: our diversity recruiting team, a more equitable referral process, and the Insiders program, which connects candidates to employees from their community.

  Wellbeing

  At Salesforce, we invest in the health and wellbeing of our employees, helping them feel happy and engaged in work and in life.; ; Camp B-Well, our holistic wellbeing program, brings together innovative and trusted health and wellbeing offerings with an added dose of fun. Combining traditional benefits with educational wellbeing content, Camp B-Well supports employees and their families around six pillars of wellbeing: nourish, revive, move, thrive, prosper, and connect.; ; Since the beginning, Salesforce has aspired to be a different kind of company. Our founders created the 1-1-1 model, which commits 1% of our equity, technology, and employees’ time to build a more equitable and sustainable world.; ; In FY23, Salesforce reached over half a billion dollars in all-time philanthropic giving – a total of $614 million in grants since its founding. Equity is the foundation of everything we do. Our grantees focus on initiatives that help build a more inclusive and prosperous society. ; ; We strive for all our employees to be citizen philanthropists. Our volunteering and giving programs enable our employees to become high-impact citizen philanthropists who empower the workforce of tomorrow, harness professional skills for good, and strengthen their communities. Impact is at the center of giving back, and for us, impact means creating positive change in the world by building sustainable relationships with community partners and providing needs-based support.; ; Salesforce is a Pledge 1% founder, member, and champion. Following the 1-1-1 model that Salesforce pioneered, Pledge 1% encourages companies to dedicate any combination of 1% of time, product, equity, and/or profit to improving the world. Pledge 1% provides an easy, flexible framework for companies to address the world’s most pressing issues and help their local communities thrive.

Pricing

• Price: £1.26 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Fully functional limited by time, or limited user without expiry
• Link to free trial: Please contact us for a current link

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@arcusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.