Managed Application Hosting

A Managed hosting platform for a range of web applications based on LAMP (Linux) and Windows. ISO27001:2013 certified. 20yrs Public Sector experiance. Hosting includes, VMWare, Windows, SQL, Microsoft RDP and Duo 2FA (Dual factor authentication). Secure Website Certificates - SSL, domain name registration, DNS and administration.


  • ISO27001:2013 certified
  • 2-factor authentication
  • Dedicated Server and Private Cloud segregated further by VLAN
  • Site-to-site replication between our data centres for robust DR
  • Unified Threat Management utilising WatchGuard firebox solutions
  • Comprehensive infrastructure and network metrics
  • Microsoft .NET Framework and SQL technologies application hosting environment
  • Hosted Linux based solutions like PHP, Python, Ruby and Perl
  • Microsoft Remote Desktop (RDP) User Licensing
  • Windows Server and SQL Hosting


  • 20yrs experience implementing solutions for private and public sector
  • Email, online helpdesk, telephone, chat support at no extra cost
  • 99.9% availability, backed by service credits
  • Unlimited off-site backups for secure audit accountability
  • Staff security clearance conforms to BS7858
  • Automatic 24x7x365 system monitoring calling operations to action when necessary
  • Hosting systems entirely within the UK
  • Multiple environments: development, staging/UAT/pre-live, live
  • Each customer has their own infrastructure, no shared services
  • Automatic or ad hoc KPI and SLA performance reports


£500.00 to £3,300.00 a server a month

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

7 0 4 4 7 5 1 5 9 4 8 9 7 1 7


Selcom Stephanie Sellers
Telephone: 01904788181

Service scope

Service constraints
No constraints
System requirements
No specific requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Selcom utilise an RMM solution called 'Managed Workplace', to automatically monitor systems 24/7/365 calling operations to action immediately for major issues when necessary.
Selcom will respond within 20 minutes of receiving an email or online ticketing issue Monday to Friday during normal office hours 9am to 5pm.
However, for an additional cost outlined in our pricing document, clients will receive 24/7/365 response for email and online ticketing requests within 20 minutes out with normal office hours
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
The Remote Management Monitoring software we deploy provides web chat features
Onsite support
Yes, at extra cost
Support levels
Additional Cost for 'out-of-hours' support
Technical Account Manager Support
Dedicated Account Manager support provided with possible ‘out-of-hours’ number for emergencies responsible for:
• Correctly assessing and categorising reported incidents.
• Filtering out any end-user errors i.e. operator error
• Allocating priority categories and escalating responses.
• Ensuring calls are directed to the correct resource to diagnose/resolve problems.
• Updating on the progress of incidents, according to the SLA requirements.
• Managing change implementation (upgrades, patches, new processes and products).
• Manage version control.

Priority 1. System down or largely unusable through failure of all areas of core functionality. 1 Hour response, 2 hours diagnosis, 4 hours resolution

Priority 2. A major part of the system is down or largely unusable through failure of one or more areas of core functionality. 1 hour response, 4 hours diagnosis, 8 hours resolution

Priority 3. A problem exists but there is a way to continue processing. 2 hours response, 7 hours diagnosis, 2 days resolution

Priority 4. Cosmetic changes or a problem that has no significance on day-to-day processing. 4 hours response. Resolution time agreed with the customer.

Priority 5. Request for information - response time as agreed with the customer.
Support available to third parties

Onboarding and offboarding

Getting started
Onsite, telephone and online training can be provided and customised user documentation available at request
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Selcom will securely export data and metadata using industry standards that can be re-used such as Tab-delimitated and XML formats.
End-of-contract process
Selcom will cooperate with any new cloud provider and there are no additional costs when switching.
We generally only retain data after contract termination for the timescale specified by the client. Selcom will undertake full deletion of the data on our cloud service infrastructure platform after the time specified by the client has expired.

Using the service

Web browser interface
Command line interface
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
There are no limitations regarding what users can set up or make changes through the command line


Scaling available
Scaling type
  • Automatic
  • Manual
Independence of resources
We can traffic shape based on user experience and usage patterns. We can also segment system resources to protect service levels
Usage notifications
Usage reporting
  • Email
  • Other


Infrastructure or application metrics
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
  • Operating Systems
  • VMs
  • Files
  • Active Directory
  • SQL Database
Backup controls
Users can customise and specify back-up routines from compressed and deduplicated backups which can be on a different schedules.
Datacentre setup
  • Multiple datacentres
  • Single datacentre with multiple copies
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% application uptime as measured through 1-minute polls using ICMP echo-requests.
99.9% network connectivity uptime of the customer service as measured through 1-minute polls using ICMP echo-requests

Users are refunded by negotiated settlement outlined in the SLA
Approach to resilience
Selcom do not want to make this information public.
However, we are willing to share information with a specialist security expert on how we have designed our service to be resilient
Outage reporting
Our system issues email alerts to named contacts

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
IP and or network level authentication
Access restrictions in management interfaces and support channels
All access to service interfaces and support channels are constrained to authenticated and authorised individuals with appropriate access privileges.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
3core2 (IAS Accredited)
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The Statement of Applicability covers all 27001 controls with the exception of loading bays
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • QG GDPR Management Standard and GDPR Practitioner
  • Microsoft (MCSE, DBA) and VMware accreditation
  • WatchGuard (security, firewalls) partner
  • Nominet Membership

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
To preserve confidentiality, integrity and availability, Selcom have implemented an Information Security Management System (ISMS) in accordance with the international standard ISO/IEC 27001.

Selcom have appointed an Information Security Manager (ISM) and the ISMS policy is approved by Senior Management and is reviewed at regular intervals (ISMS Management Review Meetings) or upon significant change.
Management have put an audit programme in place and all sections of the ISMS are audited at least once a year to ensure that the ISMS:-
a) conforms to the requirements of the relevant standards and any other legal, regulatory or contractual requirements
b) meets all identified information security and business continuity requirements
c) is effectively implemented and maintained
d) perform as expected
The ISM records decisions and actions related to:
i. the improvement of the ISMS
ii. updating of the risk assessment and risk treatment plan as appropriate
iii. the modification of procedures and controls in response to changes in requirements
iv. resource needs
v. improvements to how the effectiveness of controls and objectives are measured
Regular ISMS Review Meetings Any action needed is implemented and such action reviewed for effectiveness including changes to the ISMS. Appropriate documented information on the action taken is retained

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Physical storage, internet bandwidth and operational systems are monitored with 24/7 automatic monitoring alerting when predefined thresholds are exceeded.

Changes are identified on the Change Request form and logged in the change Change Control log.

The originator obtains sufficient information to complete the Change Request

The Internet Services Director then reviews and/or carries out a risk assessment identifying potential risks, security impacts and then identifies and costs the required controls in line with the Selcom's risk management framework.

The Internet Services Director in consultation with the Managing Director is then responsible for authorising the change to go ahead.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Firewalls are configured 24/7 to alert in the event of significant intrusions or incidents occurring
We use advanced monitoring and live detection defence systems to detect vulnerabilities
Anti-Virus is configured to be patched automatically. Our automatic patch policy covers, binary executable, source code modification, service pack and firmware patches
Technical services will then identify the priority for the update to be tested and deployed dependant on the nature of the treat and any known exploits.
Any patch deployment and software updates must comply with our defined change management process.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Systems are monitored 24/7 by RMM software and in-house systems, calling the operations team to action when necessary. The RMM notifies of: Warning Alerts, Critical Alerts, System Down and System Recovery
Regular scanning using Barracuda’s Vulnerability Manager (BVM) tool finds vulnerabilities such as those on the OWASP Top 10, including SSL injection, cross-site scripting, and others. Any issues found will be imported into the Barracuda Web Application Filter, which will automatically generate and apply mitigation rules
Servers are professionally managed and conform to guidelines under the Government's e-Government programme.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The Information Security Manager (ISM) is responsible for incident management processes relating to, Personal accident, Breach of Physical and information security, Loss/theft of property, Data/information missing, lost or incorrect, Financial irregularities and Violence, abuse or harassment.
All staff must report information security incidents and weaknesses immediately, recording them in the Incident Report Form and following up by a telephone call to the ISM
The ISM logs and follows up reported incidents and weaknesses. The ISM ensures that the appropriate action is taken and recorded in the Incident Recording System which can be seen by the originator and Senior Management

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Virtualisation technologies used
How shared infrastructure is kept separate
Separate VLANS and Firewalls are deployed therefore segmenting system resources ensuring different organisations sharing the same infrastructure are kept apart.

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
The data centre is considered as an industrial space, designed built and operated with the single primary objective of delivering high availability Managed Application Hosting services reliably and efficiently.
Air quality is monitored and managed to ensure that critical equipment is not damaged by particulates or corrosive elements which might impact both IT equipment and cooling equipment in terms of performance, energy efficiency and reliability.
To improve server consolidation, increase operational efficiency and increase utilisation rates of servers deployed, Selcom deploy a Server Virtualisation policy when applicable.
This has enabled our customers to reduce server acquisition and life-cycle costs, reduced data centre space requirements and most importantly reduced power consumption, cooling and management demands
When selecting new IT equipment Selcom require the vendor to supply at minimum the total system power for a range of temperatures covering the full allowable inlet temperature range for the equipment at 100% load on a specified recognised benchmark such as Linpack, SERT or SPECPower
Selcom select IT equipment containing high efficiency AC/DC power converters, rated at 90% power efficiency or better across the range of loads expected for the equipment to be installed

Social Value

Fighting climate change

Fighting climate change

Covid-19 recovery

Covid-19 recovery

Tackling economic inequality

Tackling economic inequality

Equal opportunity

Equal opportunity





£500.00 to £3,300.00 a server a month
Discount for educational organisations
Free trial available
Description of free trial
Available only on a secured shared hosted service for a limited time to test speed and performance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.