Charterhouse Voice & Data

Palo Alto Prisma Access

Prisma Access provides secure access to cloud and on-premises applications, following a zero-trust security model. With a global infrastructure and advanced threat prevention capabilities, it protects users, devices, and data from cyber threats. The service also offers simplified management and visibility, scalability, and flexibility to accommodate the needs of organizations.

Features

• App-ID: Complete network visibility of all applications regardless of port
• User-ID: Visibility of all users and groups for policy, logging
• Threat Prevention: Prevention of known threats and malware
• WildFire: Identification and analysis of unknown malware
• URL Filtering: Customisable and rapid-responding URL filtering engine
• DNS Security service applies predictive analytics, machine learning, and automation
• Provides security for direct-to-internet and SD-WAN projects
• Rapidly deploy consistent security following a recent merger or acquisition
• Natively integrated with the Palo Alto Networks Security Operating Platform
• Address global expansion and mobile workforce security

Benefits

• Reduce your risk of attack by identifying/blocking zero-day malware
• Collapse multiple separate security services onto a single platform
• Cost effective service supporting all environments (small or large)
• Flexible policy-based access for different user group requirements
• Proactive approach to detection and prevention of cyber-attacks
• Detailed malware and threat analysis and reporting
• Control access and protect data in sanctioned, tolerated SaaS applications
• Block access to unsanctioned SaaS applications
• Connect branch offices to GlobalProtect cloud service over standard IPsec
• Connect mobile users on any supported device, anywhere and anytime

£220,570 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

718514030930442

Contact

Liz Holmes
02076137441
publicsector@cvdgroup.com

Service scope

• Service constraints: None
• System requirements:
  • Reliable internet connectivity for seamless access to applications.
  • Compatible devices with supported operating systems for client installation.
  • User authentication credentials for secure access to applications.
  • Active subscriptions or licenses for Prisma Access service usage.
  • Compliance with data protection regulations for secure data handling.
  • Adequate bandwidth to support the expected user traffic volume.
  • Integration with existing network infrastructure for seamless deployment.
  • IT team with ability to manage and configure Prisma Access.
  • Proper network configuration to route traffic through Prisma Access service.
  • Periodic software updates and patches for maintaining security effectiveness.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support Priority 1 (Critical) - < 1 Hour Priority 2 (High) - 2 Hours Priority 3 (Medium) - 4 Hours Priority 4 (Low) - 8 Business Hours Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All products come with a standard support offering included which entitles the customer to 24x7x365 email, telephone and web support. A dedicated "Resident Engineer" is available at an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Palo Alto Networks offers on-site training (EDU-210, EDU-214, EDU-220, EDU-330, and more) and online training (EDU-110, EDU-114, EDU-120, etc.). In addition, publicly accessible user-documentation which details everything from initial setup through to ongoing maintenance & usage and how to use the API. Professional Services are also available in the form of "Quickstart" packages to rapidly onboard organisations.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All customer data is exportable should the contract come to an end. Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s)
• End-of-contract process: At the end of the contract, if the organisation chooses not to renew and continue with the service all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.

Using the service

• Web browser interface: Yes
• Using the web interface: "In the Prisma Access Strata Cloud Manager, users have the ability to configure and manage security policies, monitor network and security events, view and manage user and device information, generate reports, and integrate with other security solutions and platforms. They can define policies for secure access, monitor logs and alerts, access user and device information, generate reports for insights, and integrate with other tools.; ; However, users are typically restricted from modifying system-level configurations and settings, performing administrative tasks beyond their assigned roles and permissions, accessing or modifying system logs and audit trails, and accessing or modifying security controls and policies beyond their assigned scope. They also cannot configure or manage third-party integrations without proper permissions.; ; The limitations ensure the security and integrity of the system, preventing unauthorized modifications and access to critical settings. Users operate within their assigned roles and permissions to maintain the proper functioning of the Prisma Access Strata Cloud Manager.; ; Understanding their roles and permissions is crucial for users to ensure they perform actions within their designated scope and adhere to security best practices. This helps maintain a secure and controlled environment, preventing unauthorized access and maintaining the integrity of the Prisma Access Strata Cloud Manager."
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The Prisma Access web management interface is accessible through a web browser on a computer or mobile device with an internet connection. Users typically access the interface by entering the URL or IP address of the Prisma Access management console into the address bar of their web browser. Once connected, users will be prompted to enter their authentication credentials, such as a username and password, to gain access to the web management interface.
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: "The Prisma Access API provides users with the ability to programmatically perform various actions. It allows for automation, integration, and customization of the service. The key capabilities of the API include configuration management, user and device management, network configuration, event monitoring, report generation, and integration with third-party tools.; ; With the API, users can create, modify, and delete security policies, manage user and device information, configure network settings, retrieve logs and alerts, generate reports, and integrate with other security tools and platforms. These capabilities enable users to define access controls, update user attributes, configure routing policies, monitor network and security events, assess application usage, and enhance overall security capabilities.; ; However, it is important to note that there are limitations and restrictions in place to ensure the security, integrity, and performance of the system. Users should refer to the API documentation and follow the defined guidelines and restrictions to ensure secure and proper usage of the API. These restrictions are necessary to prevent unauthorised access or modifications and maintain the stability of the service."
• API automation tools: Other
• Other API automation tools:
  • Python/Go Libraries – Published libraries for use in custom project
  • Demisto (Cortex XSOAR) - Supports the industry leading SOAR toolset.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: CLI commands cannot be directly run against Prisma Access Strata Cloud Manager. Prisma Access Strata Cloud Manager is a cloud-based management platform that provides centralized management and visibility for Prisma Access services.; ; To interact with Prisma Access Strata Cloud Manager, users typically use its graphical user interface (GUI) or API-based methods. The GUI allows users to perform various management tasks, configure policies, view reports, and monitor the health and performance of Prisma Access deployments.; ; Alternatively, users can leverage the Prisma Access API to programmatically interact with Prisma Access Strata Cloud Manager. The API provides a set of endpoints and methods that enable users to automate management tasks, integrate with other systems, and extract data from Prisma Access Strata Cloud Manager.; ; While CLI commands are not directly supported for Prisma Access Strata Cloud Manager, users may still have command-line access to the underlying infrastructure components, such as firewalls or security devices, which are managed by Prisma Access. In such cases, CLI commands specific to those components can be used for management and configuration purposes.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Global Scalability: Prisma Access is built on a globally distributed infrastructure, strategically located in multiple regions.; Elasticity: Prisma Access can dynamically scale its resources based on demand. Additional resources can be allocated to handle increased traffic.; Load Balancing: LB techniques are employed to evenly distribute the traffic across multiple servers and data centres. This prevents any single server or data centre from being overwhelmed.; Quality of Service (QoS): Prisma Access prioritises critical applications and user traffic based on predefined QoS policies, ensuring that important traffic receives the necessary bandwidth and responsiveness.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Current active sessions
  • Layer-7 application statistics: bandwidth, sessions, users etc.
  • User statistics: bandwidth, sessions, threats, etc
  • Known malware and IPS events
  • Benign, Grayware and Malicious files
  • File transfer activity
  • URL Filtering activity
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Amazon and Google uses several layers of encryption to protect data. Using multiple layers of encryption adds redundant data protection and allows us to select the optimal approach based on application requirements. (further information to follow) Google Security statement https://cloud.google.com/security/overview/ https://cloud.google.com/security/ AWS Security Statement https://aws.amazon.com/compliance/data-center/controls/ https://d1.awsstatic.com/whitepapers/aws-security-whitepaper https://aws.amazon.com/compliance/data-center/data-centers/ All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Configuration Settings
  • Policies and Security Rules
  • Network Profiles and Authentication Settings
  • Logs and Reports
• Backup controls: The service configuration can be backed up via API on demand or via the CLI or web interface. The central managed platform (Panorama) can be scheduled to export configuration data of managed devices via SCP or FTP to an external storage repository
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.

Availability and resilience

• Guaranteed availability: Palo Alto Networks will use commercially reasonable efforts to make its Prisma Access service (formerly GlobalProtect Cloud Service, “Service”) available at least 99.99% during any calendar month. In the unlikely event that Palo Alto Networks does not meet this service level commitment, Customer will be eligible to receive a service credit. “Monthly Uptime Availability” is calculated by subtracting from 100% the percentage of minutes during any calendar month that the Service is not available, excluding downtime resulting from any planned outage wherein Palo Alto Networks had provided prior notice or any emergency outage making it impracticable for Palo Alto Networks to issue advance notice. If Customer believes it is entitled to a service credit, it must: (a) open a case on the Customer Support Portal (http://support.paloaltonetworks.com) within 24 hours of an outage; and (b) submit a claim on the Claim Dashboard (https://supportcases.paloaltonetworks.com/apex/Communities_Claims) within 5 business days of the outage. When properly submitted, Palo Alto Networks shall use commercially reasonable efforts to adjudicate the claim promptly, no later than 15 days after root cause of the outage has been determined and the case closed.
• Approach to resilience: "Prisma Access is designed with built-in resiliency to ensure continuous and reliable network security. It employs several key mechanisms to enhance its resilience.; ; Firstly, Prisma Access utilises a global network of Points of Presence (PoPs) strategically distributed across different regions. This distributed architecture enables load balancing and automatic failover, ensuring uninterrupted service even in the event of a localised failure.; ; Secondly, Prisma Access incorporates redundant components and multiple layers of fault tolerance. This includes redundant hardware, network connections, and power supplies, minimising the impact of hardware failures and ensuring high availability.; ; Thirdly, Prisma Access leverages dynamic routing protocols and intelligent traffic management algorithms. These mechanisms allow for efficient rerouting of traffic in the event of network congestion or failure, optimising performance and maintaining connectivity.; ; Moreover, Prisma Access employs proactive monitoring and alerting systems to promptly detect and respond to any issues or anomalies. This enables quick identification and resolution of potential problems, minimising downtime and maximising uptime.; ; Overall, the combination of distributed architecture, redundancy, fault tolerance, intelligent routing, and proactive monitoring makes Prisma Access resilient to disruptions, ensuring continuous and reliable network security for organisations."
• Outage reporting: "Prisma Access provides various mechanisms to report service outages and communicate with customers regarding any disruptions or incidents.; ; Firstly, Palo Alto Networks maintains a dedicated status page or portal where customers can access real-time information about the status of Prisma Access services. This status page provides updates on any ongoing incidents, maintenance activities, or service outages.; ; Additionally, Prisma Access offers proactive monitoring and alerting capabilities. Palo Alto Networks monitors the service infrastructure and network health to promptly detect any issues or potential outages. In the event of a service outage, customers may receive automated notifications or alerts via email, SMS, or through the Prisma Access management console.; ; Furthermore, customers can also reach out to Palo Alto Networks' support team directly for assistance and information regarding service outages. The support team is available to provide timely updates, answer queries, and address any concerns related to service disruptions.; ; By utilising these reporting mechanisms, Prisma Access ensures transparent communication and keeps customers informed about any service outages or incidents, enabling them to take necessary actions and plan accordingly."

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Users authenticate to the service at organisation.aperture.paloaltonetworks.com or apps.paloaltonetworks.com using a username and password combination and multifactor authentication (if configured). API access is controlled via key/token system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 28/10/2016
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: No exemptions
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2
  • FIPS 140-2
  • NCSC Foundation
  • See https://www.paloaltonetworks.com/legal-notices/trust-center/technical-certifications#

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • Other
• Other security governance standards: SOC2; FIPS 140-2; NCSC Foundation; See https://www.paloaltonetworks.com/legal-notices/trust-center/technical-certifications#
• Information security policies and processes: Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes. Palo Alto has a documented change control procedure in line with ISO27001 and additional details are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Applications and software that collect, transmit or display, or process End User Data. Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognised organisations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review. Palo Alto Networks utilises a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practice.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Applications and software that collect, transmit or display, or process End User Data. Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognised organisations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review. Palo Alto Networks utilises a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Further information is available on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Amazon Web Services and Google Compute Platform
• How shared infrastructure is kept separate: Prisma Access ensures data isolation and separation between organizations sharing the same infrastructure through virtualization, segmentation, and strong access controls. It creates separate virtual instances for each organization, preventing data leakage or unauthorized access. Unique credentials and access rights are assigned to authorized users, ensuring organization-specific resource access. Advanced network traffic management and routing capabilities segregate and direct traffic to respective virtual instances, preventing cross-organization communication. Robust encryption protocols protect data in transit and within the shared infrastructure. By combining virtualization, access controls, traffic management, and encryption, Prisma Access maintains strict separation, safeguarding data and preserving confidentiality and integrity.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Palo Alto follows the best practice guidelines for the EU Code of Conduct on Data Centre Energy Efficiency

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have committed to achieving Carbon Net Neutrality and have in place a clear and achievable plan to get there. See section 5 for more details. We know our operations and delivering for customers has an impact on the environment. We have a carbon footprint and we have completed significant works to understand the extent of that impact on the environment. That allows us to adopt genuine and realistic targets to reduce our impact, as well as implement new ways of working to achieve those reductions. Throughout 2022-24+ we have worked with experts from Sustainable Advantage, a leading environmental consultancy, to complete a thorough ESG review, and to complete a full carbon baselining. Through this work we have adopted a bold and ambitious new Environmental Policy, which includes targets to achieve Carbon Net Zero. We also publish a Carbon Reduction Plan on our website which outlines how we plan to achieve Net Zero.

  Tackling economic inequality

  We support our staff with enhanced benefits, including additional holidays, employee assistance programs, health insurance, and other benefits. We pay our employees above the minimum wage in all our locations and invest in external benchmarking to objectively measure that we are paying fair rates for the work our people do. Our Cyber Security team, based in Peterborough, have established links with local secondary schools to support a school leaver program. We actively recruit school-leavers into appropriate roles in the business and invest in their learning. Where possible, we work with local companies to support us in our purchasing and delivery of goods and services. In addition to our supply chain, our colleagues travel across the UK to support our customers, and we spend money in the local communities we travel to.

  Equal opportunity

  We have an established D&I policy and are working hard to make the demographic profile as a business match those of the communities where our offices are based. We employ people from across the UK, and offer a hybrid working policy as standard. We also support fully remote working where the role permits, which ensures our many vacancies are open to everyone from John o’Groats to Land’s End. We publish a modern slavery statement on our website annually, which sets out how we ensure no modern slavery exists in our supply chains.

  Wellbeing

  We invest in well-being programmes, train mental health first aiders and support an employee assistance programme giving access to confidential help on any issue for any employee. Each year our employees nominate our chosen charities who we then support throughout the year as part of our charity initiatives. We ensure our chosen charities are local to our office locations. We encourage our employees to volunteer with their local communities and support them when they do through flexible working. We have colleagues who volunteer with sports clubs and charities, as well as share their expertise on committees and boards.

Pricing

• Price: £220,570 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.