Xpertex

Security Services

SonicWall Cloud App Security (CAS) connects to your G Suite or Office 365 environment via API and scans for threats after Google default filters. It deploys instantly with the only one-click, cloud-enabled platform with no need for a proxy, appliance or endpoint agent.

Features

• Scanning every inbound, outbound and internal email for phishing attacks.
• Preventing malware from spreading within your organization or customers, suppliers.
• Checking files for malicious content usiing advanced sandboxing.
• Identify confidential information, apply context-aware policies,control access.
• Prevent leak of protected content via enforced DLP workflow policies.

Benefits

• Complete, defense-in-depth security for full M365 suite.
• Seamless security moving on premise apps to the cloud.
• Connects to M365 or GSuite (API) and scans for threats.
• Focused on advanced attacks also filters out spam and greymail.
• Deploys instantly with the only one click, cloud enabled platform.
• No need for a proxy, appliance or endpoint agent.
• Endpoint protection web content filtering for remote users.
• Securing the use of web and cloud based applications.

£88.05 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.carter@xpertex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

719346922959309

Contact

Louise Carter
08450341412
louise.carter@xpertex.com

Service scope

• Service constraints: Does not support Azure.
• System requirements:
  • Office 365 or M365 suite cloud application services
  • Google GSuite cloud application services

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer 4hr, 8hr or Next Business Day (NBD) SLA's according to the customer requirements and in line with ITIL processes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available either via our ticketing portal, or direct supplier to customer Teams instant messaging.
• Web chat accessibility testing: None.
• Onsite support: Yes, at extra cost
• Support levels: We can provide 4hr, 8hr, or NBD on site support. Pricing varies, but please refer to the SFIA rate card for engineer rates to give indicative pricing.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite delivery services, backed up by manufacturer (SonicWall) online support.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Online
  • Helpdesk
• End-of-contract data extraction: There is no data stored in the CAS solution, The data remains stored in the cloud storage service. O365 M365 or GSuite G-Suite.
• End-of-contract process: The service simply ends and CAS protection ceases.

Using the service

• Web browser interface: Yes
• Using the web interface: Full configuration and management.
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Integration into CRM and AaaS Cloud environments such as O365, M365 and Google GSuite or G-Suite.
• API automation tools:
  • OpenStack
  • Other
• API documentation: Yes
• API documentation formats: PDF
• Command line interface: No

Scaling

• Scaling available: No
• Independence of resources: This is controlled by the Cloud service, not the CAS solution.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SonicWall

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: CAS supplements the customers existing Cloud services so relies on the underlying cloud availability and resilience.
• Approach to resilience: Uses undrlying cloud resilience.
• Outage reporting: Via cloud service emails and dashboards.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS Internation
• ISO/IEC 27001 accreditation date: 30/01/2020
• What the ISO/IEC 27001 doesn’t cover: Customer technology services, such as cloud services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials+
• Information security policies and processes: As an ISO 27001 certified organisation Xpertex follow a suite of processes that support our policies that themselves have been derived from our Statement of Applicability (SoA). ; Examples of our documentation suite – ; 1. Risk Assessment; 2. Business Continuity and Disaster Recovery; 3. Non-conformance and Breaches ; 4. Physical Security ; 5. Personnel Security including remote working; 6. Network Security ; 7. Technology estate; 8. Crypto Management (where required); 9. Supply Chain Assurance (via the Rizikon toolset); 8. User SyOps; 10. Asset Management including safe Destruction and Disposal ; 11. Change Control; 12. Data Classification and Handling; ; We have an over-arching Security Management Plan (SMP), that covers all aspects of our Information Security estate and is available upon request.; We re-certify to ISO 27001 every 3 years, but we are subject to annual maintenance audits (next audit due in June 2022). ; The Security Controller has responsibility to audit compliance against the controls in the ISO standard, these audit records form part of continual improvement posture we have that is driven by our ISO 9001 Quality Management System (that has recently been recertified).; Monthly board meetings include a standing agenda from the security controller where all security matters are discussed and minuted.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All part of our standard Impact Assessment, ITL lifecycle management and Change Management processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SonicWall CAS vulnerabiliities are managed using the standard manufactirer processes. Any and all potential vulnerabilites are published on the SonicWall psirt website - https://psirt.global.sonicwall.com/vuln-list
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Xpertex provide protective monitoring services to our customers. Internally, we use AlienVault software in line and accordance with our CE+ and ISO 27001 and ISO 9001 certfications.
• Incident management type: Supplier-defined controls
• Incident management approach: Details of impact of specific failures and associated priorities and SLA's are be discussed and agreed with customers in line with ITIL best practice. Our Service Manager will work to resolve service incidents to meet target performance level (KPI's and SLA's) and can escalate our response through the Service Director.; Incidents are reported by telephone our email through to our service desk and are reported in accordance with the support contract in place between us and the customer at that time.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Xpertex is committed to continually improving our environmental performance and monitoring. Xpertex has started the process to gain the following two environmental ISO accreditations:; ; ISO 14001 Environmental Management System; ISO 50001 Energy Management System; This is on top of our existing ISO9001, ISO27001 and Cyber Essentials PLUS accreditations.; ; Critical to our core operation is our IT infrastructure and Data Centre, which house our IT equipment, along with connectivity to our cloud Infrastructure. Xpertex recognises that energy efficient practices, and reducing our carbon footprint, are paramount in achieving our corporate sustainability goals.; ; Xpertex also works with its customers to help them reduce their carbon footprint where appropriate.; ; Full social value statement https://xpertex.com/social-values/

  Tackling economic inequality

  We are committed to equal pay for our workforce. To address our gender pay gap, we have several initiatives in place, to not only attract more talent, but to encourage a more balanced, and rewarding workplace.; ; Working with educational institutions to help attract more women into STEM focused roles.; We have a mentoring programme available for all, to encourage progression into senior roles.; Training is available to cover areas like Equality & Diversity, Unconscious Bias, etc.; We have established a Women’s Working Group who assist in supporting the attraction, retention and promotion of our female talent across the business.; ; Full social value statement https://xpertex.com/social-values/

  Equal opportunity

  Xpertex is committed to developing, supporting and sustaining a diverse workforce. It strives to create a working environment where everyone can to do their job, to the best of their ability, without having to face discrimination, harassment or victimisation. Xpertex avoids unlawful discrimination in all aspects of employment including recruitment, promotion, training opportunities, pay and benefits, discipline and selection for redundancy. Any decisions concerning employment, promotion and training will be based on objective, job-related criteria and merit. Disability and personal/home commitments will not form the basis of employment decisions except where absolutely reasonable and permissible within anti-discrimination law.; ; Xpertex monitors the ethnic, gender, age composition of our existing workforce as well as the number of people with disabilities within these groups and will consider and take any appropriate action to address any problems that may be identified by the monitoring process.; ; Full social value statement https://xpertex.com/social-values/

  Wellbeing

  Xpertex has an Employee Assistance Programme available to all staff which provides access to advice, counselling and support. Workplace mental health is especially important to the company with information and advice issued on a regular basis. We give every employee a day off on their birthday and additional holiday allowances are in place to recognise length of service milestones. We conduct an annual staff survey which provides opportunity for any issues to be raised to the senior management. Processes exist where concerns can be raised without fear of negative consequences for the individual raising the concerns. Flexible working practises developed during the Covid pandemic are in place giving all staff the ability to work from home where possible. We are continuing to provide these flexible working practices post-pandemic. Flexible working hours are encouraged and were invaluable during the pandemic and enabled parents with school age children to home-school their children, and those with responsibilities to the elderly to provide the support they wish to give. Staff are also encouraged to volunteer to continue to volunteer in the community. Xpertex participated in a local initiative to offer IT equipment to under-privileged children in the local community allowing them to conduct their schooling from home. When staff started to return to the office, all sensible precautions have been maintained. A cycle to work and an electric car salary sacrifice scheme are also available to all employees.; ; Full social value statement https://xpertex.com/social-values/

Pricing

• Price: £88.05 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Requires activation (get in touch) but is fully featured, time limited and accessed online - see below link.
• Link to free trial: https://livedemo.sonicwall.com/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.carter@xpertex.com. Tell them what format you need. It will help if you say what assistive technology you use.