GREAT WAVE AI LIMITED

Hosting for Generative AI

A platform for hosting Generative AI. Drive economies for hosting and token use across Azure, AWS and Google Cloud. Align with GenAIOps best-practice.

Features

• GenAI Landing Zone
• GenAI Cloud Optimization
• GenAIOps Well-Architected Framework
• GenAIOps aligned

Benefits

• Secure implementation
• Enhanced environmental sustainability
• Cost reduction
• Proven pathway
• Observable AI
• Capability improvement
• Contextual to each use-case
• User-centric AI design

£500 to £500,000 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at harrison@greatwave.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

720719939171841

Contact

Harrison Kirby
07496841649
harrison@greatwave.ai

Service scope

• Service constraints: Nil
• System requirements:
  • Microsoft Edge
  • Firefox
  • Google Chrome
  • Safari

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Within 1 working day weekday and weekends
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Nil
• Onsite support: Yes, at extra cost
• Support levels: Support levels are use case and client dependent
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full in-person hypercare to establish approach, architecture, service levels and ongoing support. Subject to contract
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Via CSV
• End-of-contract process: All transition services and additional support required by end of contract are procured by the client at additional cost in line with pre-agreed day rates.

Using the service

• Web browser interface: Yes
• Using the web interface: Allows users to build, manage and monitor gen AI agents
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: Nil
• API: Yes
• What users can and can't do using the API: All features available through API
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: All services are under-pinned by hyperscale cloud providers.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% availability during working hours; 99% availability outside of working hours
• Approach to resilience: Resilience is delivered by a hybrid cloud approach and aligned to well-architected framework
• Outage reporting: Email alerts

Identity and authentication

• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber essentials
• Information security policies and processes: DevSecOps and Cyber essentials

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ITIL 4 best practice
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ITIL 4 best practice
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Use Microsoft Azure's security technology
• Incident management type: Supplier-defined controls
• Incident management approach: ITIL 4 best practice

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Through Microsoft

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  40% of our workforce are recruited from ethinic minorities within social disadvantaged backgrounds. We use the government's bootcamp scheme to secure this talent.

  Equal opportunity

  40% of our workforce are recruited from ethinic minorities within social disadvantaged backgrounds. We use the government's bootcamp scheme to secure this talent.

Pricing

• Price: £500 to £500,000 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: All features included but time and use volumes limited

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at harrison@greatwave.ai. Tell them what format you need. It will help if you say what assistive technology you use.