Oracle Cloud Infrastructure Big Data Management Services

Service scope

Service constraints: Oracle Cloud Infrastructure Big Data Management services require an Oracle Cloud Infrastructure account. An administrator in the customer organisation needs to set up groups, compartments, and policies that control which users can access which services, which resources, and the type of access. For example, the policies control who can create new users, create and manage the cloud network, launch instances, create Object Storage buckets, download objects, etc. Customers also require a supported browser such as Microsoft Internet Explorer 11.x+ Mozilla Firefox ESR 38+ Google Chrome 42+.
System requirements: N/A

User support

Email or online ticketing support: Email or online ticketing
Support response times: Oracle's response times are determined by the severity level of the service request. Oracle will use reasonable efforts to respond to Severity 1 service requests within fifteen (15) minutes. However, for other severity levels (2-4) no response time is defined. The severity level of a service request is selected by both the customer and Oracle, and must be based on defined severity definitions.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: Accessible from cloud.oracle.com main page by clicking on Chat tab.
Web chat accessibility testing: N/A
Onsite support: Yes, at extra cost
Support levels: Online support is built into the price of the service for the license-included CPU SKU and provided through standard Support payments for the BYOL CPU SKU. This provides access to Oracle's extensive Cloud Support network for issues and questions. Customer sets the initial severity of reported issues and Oracle support responds according to the same guidelines provided for on-premises support.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Oracle provide a Customer Satisfaction Manager that will introduce you to the service. Onsite and online training is available as well as instructional videos and documentation.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: For a period of no less than 60 days after the termination or expiration of the services, Oracle will make available your production data via secured protocols, or keep the service system accessible, for the purpose of data retrieval by you. During this period, the service system should not be used for production activities. Oracle has no obligation to retain your content after this 60 day period.
End-of-contract process: For a period of 60 days upon termination of the Oracle Cloud Services, Oracle will make available via secure protocols, your content residing in the production environment, or keep the service system accessible, for the purpose of data retrieval by you. During this retrieval period, Oracle’s Cloud Service Level Objective Policy does not apply and the service system may not be used for any production activities. Oracle has no obligation to retain your content after this retrieval period.

Using the service

Web browser interface: Yes
Using the web interface: All service functions can be controlled via the web interface. See the user guide for details.
Web interface accessibility standard: None or don’t know
How the web interface is accessible: Oracle's web interface follows Oracle accessibility philosophy and policies found at www.oracle.com/us/corporate/accessibility/policies/index.html. The Oracle Accessibility Guidelines are based on the 2017 Revised Section 508 of the Rehabilitation Act of 1973 as amended, and the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines version 2.0 guidelines at the AA level (WCAG 2.0 AA). Oracle is committed to developing new products in conformance with Revised Section 508 and the WCAG 2.0 AA standards to the extent practicable. Our online documentation follows OAG 3.0, by fully adopting the Revised Section 508 standards. In 2017 the U.S. Access Board announced the Revised Section 508 standard that is based on the WCAG 2.0 AA standards. In 2014, the European Union standard EN 301 549 ‘Accessibility requirements suitable for public procurement of ICT products and services in Europe’ was issued in response to Mandate 376, and it too was based on the WCAG 2.0 AA standards. Oracle has been an active participant in the development of these guidelines and is closely tracking their progress.
Web interface accessibility testing: Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and nondisabled users. We report the outcome of that testing using the Voluntary Product Accessibility Template (VPAT), which was developed by the Information Technology Industry (ITI) Council in partnership with the U.S. government's central procurement office, the General Services Administration (GSA), to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility.
API: Yes
What users can and can't do using the API: All service functions can be controlled via RESTful APIs. See the User Guides for full details.
API automation tools: Ansible

Chef

SaltStack

Terraform

Puppet

Other
Other API automation tools: Any tools that provides a RESTful API interface
API documentation: Yes
API documentation formats: HTML

PDF
Command line interface: Yes
Command line interface compatibility: Linux or Unix

Windows

MacOS
Using the command line interface: All service functions can be controlled via the command line interface (CLI). See the user guide for details.

Scaling

Scaling available: Yes
Scaling type: Automatic

Manual
Independence of resources: Commencing at Oracle’s activation of your production service, Oracle works to meet the Target Service Availability Level, or Target Service Uptime, of 99.5%. Oracle will provide you with access to a customer notifications portal. This portal will provide metrics on the Service Availability Level for Oracle Cloud Services that you purchased under your order. For those Oracle Cloud Services for which such metrics are not available via the customer notifications portal, Oracle will provide metrics on the Service Availability Level upon receipt of a Service Request submitted by you to Oracle requesting the metrics.
Usage notifications: Yes
Usage reporting: Email

Analytics

Infrastructure or application metrics: Yes
Metrics types: CPU

HTTP request and response status

Memory

Network

Number of active instances

Other
Other metrics: HDFS Space Used

HDFS Space Free

Yarn Jobs Completed

Spark Jobs Completed
Reporting types: API access

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Staff screening not performed
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402

Physical access control, complying with another standard

Scale, obfuscating techniques, or data storage sharding

Other
Other data at rest protection approach: Oracle Cloud Infrastructure (OCI) has policies, procedures, and mechanisms established for effective key management to support encryption of data in storage and in transmission for the key components of the OCI service. OCI supports strong cryptography using standards and validated formats including AES-256, IPSec, and FIPS-140-2. Oracle uses Transparent data encryption (TDE) on database tablespaces to encrypt.
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery: Yes
What’s backed up: Block storage volumes

Virtual machine images

Object Storage
Backup controls: Users perform backups and recovery via Oracle Cloud Infrastructure Block Volumes service, which provides highly available, persistent, network-attached storage volumes optimised to deliver low latency and high IOPS. Volumes can be backed up to highly durable, highly available object storage, and can even be restored to new volumes. Users can also take advantage of fault isolation, deploying applications in multi-region, multi- Availability Domain (AD), or multi-fault domain configurations. ADs are are built with independent infrastructure such as buildings, power generators, cooling equipment, network, and servers, while fault domains partition the compute resources within an AD for further protection.
Datacentre setup: Multiple datacentres with disaster recovery
Scheduling backups: Users schedule backups through a web interface
Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection between networks: Oracle Cloud Infrastructure provides the customer with multiple forms of encryption for data in transit. All Oracle Cloud Infrastructure Application Programming Interface (API) requests must support HTTPS and SSL protocol TLS 1.2. Oracle Cloud Infrastructure supports tunnel mode for IPSec Virtual Private Networks (VPNs). Oracle Cloud Infrastructure FastConnect offers a dedicated, private connection between the customer’s data centre and Oracle Cloud Infrastructure.
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection within supplier network: For data in transit, customers can enable encryption for traffic between their own VMs and end users. Oracle Cloud Infrastructure (OCI) protects data in transit, such as between two virtual networks. Oracle Cloud Infrastructure uses industry standard transport protocols such as TLS between devices and OCI data centres, and within data centres themselves.

Availability and resilience

Guaranteed availability: Commencing at Oracle’s activation of your production Oracle Cloud Service, Oracle works to meet the Target Service Availability Level, or Target Service Uptime, of 99.5%. Oracle will provide you with access to a customer notifications portal. This portal will provide metrics on the Service Availability Level for Oracle Cloud Services that you purchased under your order. For those Oracle Cloud Services for which such metrics are not available via the customer notifications portal, Oracle will provide metrics on the Service Availability Level upon receipt of a Service Request submitted by you to Oracle requesting the metrics.
Approach to resilience: Oracle Cloud Infrastructure is hosted in regions and availability domains. A region is a localised geographic area, an availability domain is one or more data centres located within a region. A region is composed of several availability domains. Most Oracle Cloud Infrastructure resources are either region-specific, such as a VCN, or availability domain-specific, such as a compute instance. Availability domains are isolated from each other, fault tolerant, and designed against failing simultaneously. Because availability domains do not share infrastructure such as power or cooling or the internal availability domain network, a failure at one availability domain is designed to not impact the availability of the others. All the availability domains in a region are connected to each other by a low-latency, high-bandwidth network, which makes it possible for the customer to provide high-availability connectivity to the Internet and customer premises, and to build replicated systems in multiple availability domains for both high availability and disaster recovery. Regions are completely independent of other regions and can be separated by vast distances across countries or even continents.
Outage reporting: Oracle will provide you with access to a customer notifications portal. This portal will provide metrics on the Service Availability Level for Oracle Cloud Services that you purchased under your order. For those Oracle Cloud Services for which such metrics are not available via the customer notifications portal, Oracle will provide metrics on the Service Availability Level upon receipt of a Service Request submitted by you to Oracle requesting the metrics.

Identity and authentication

User authentication: Other
Other user authentication: The customer controls access to and use of its applications, workloads and data. The OCI Identity and Access Management (IAM) service is built to meet the requirements of enterprises, and it provides authentication and authorisation for all their OCI resources and services. All customer calls to access Oracle Cloud Infrastructure resources are first authenticated by the IAM service (or federated provider) and then authorised based on IAM policies. A customer can create a policy that gives a set of users permission to access the infrastructure resources (i.e., network, compute, storage, etc.) within a compartment in the tenancy.
Access restrictions in management interfaces and support channels: Access to network devices and servers supporting the services requires multi-factor authentication by Oracle engineers, with approvals required for every access right. The network is a multi-tiered Demilitarised Zone (DMZ) environment inside a dedicated extranet that is isolated from Oracle's internal corporate network and VPNs for non-cloud services. The second step in the authentication path is authenticating to the relevant bastion server. Operator access is only permitted from bastion servers. Only approved engineers with the required entitlement can access the bastion servers. The public/private SSH key of authorised users is used in conjunction with UNIX username and authenticated via LDAP.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Dedicated link (for example VPN)

Username or password

Other
Description of management access authentication: Access to network devices, servers supporting the services requires Oracle users to use multi-factor authentication and traverse three levels of access control. The network is a multi-tiered Demilitarised Zone (DMZ) environment inside a dedicated extranet that is isolated from Oracle's internal corporate network and VPNs for non-cloud services. The second step in the authentication path is authenticating to the relevant bastion server. Operator access is only permitted from bastion servers. Only approved engineers with the required entitlement can access the bastion servers. The public/private SSH key of authorised users is used in conjunction with UNIX username and authenticated via LDAP.
Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information: You control when users can access audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: You control when users can access audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EY/CertifyPoint BV, Amsterdam, Netherlands, accredited by Raad voor Accreditatie (RvA)
ISO/IEC 27001 accreditation date: 29/03/2019
What the ISO/IEC 27001 doesn’t cover: Scope covers Oracle Cloud Infrastructure services and underlying infrastructure. A detailed listing of in-scope services is available to customers upon request. All listed services are in scope for this certification.
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: Schellman & Company, LLC
PCI DSS accreditation date: 05/01/2019
What the PCI DSS doesn’t cover: Scope covers Oracle Cloud Infrastructure services and underlying infrastructure. A detailed listing of in-scope services is available to customers upon request.
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO/IEC 27017:2015

Cyber Essentials Plus

SSAE 18 & ISAE 3402 SOC 1 Type 2 Report

SOC2 Type2 Report for the Security, Availability, Confidentiality principles

HIPAA 1996 3rd party assessment and report

ISO/IEC 27018:2014

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Oracle security policies cover the management of security for both Oracle’s internal operations as well as the services Oracle provides to its customers. The policies apply to all Oracle employees. These policies, which are aligned with the ISO/IEC 27001:2013, govern all areas of security applicable to Oracle Cloud Infrastructure. Standards may exceed requirements mandated by the Oracle security policies, thus enforcing further controls within Oracle Cloud Infrastructure operations and systems. Oracle's Global Information Security (GIS) organisation conducts security reviews, assessments, and audits periodically to confirm compliance with the Oracle information security policies, procedures, and practices. Where non-compliance is found, GIS works with the relevant lines of business to resolve those issues in a timely a manner. GIS reserves the right to intervene as deemed necessary and to isolate environments in non-compliance that put infrastructure or other environments at serious risk. Oracle employees who fail to comply with Oracle information security policies, procedures, and practices may be subject to disciplinary action, up to and including termination.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: Oracle Cloud Infrastructure has a comprehensive change management process, including both prevent and detect controls, as a core requirement of its commitment to security, availability, and confidentiality. The change management process is reviewed annually, at minimum, and outlines the processes and procedures to be followed for each change. The process incorporates segregation of duties (SoD) and requires changes to be approved and tested prior to implementation. All change requests are documented in an electronic, access-controlled ticketing system. The workflow prevents the ticket from being moved into the 'scheduled for implementation' phase without the required review and approvals.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Penetration tests of the system are conducted at least annually. A commercial vulnerability scanning tool is configured to scan all external IP addresses and internal nodes at least quarterly. The results of vulnerability scans and penetration tests are reviewed by management. Vulnerabilities and threats are assessed, documented and tracked through resolution. Oracle Cloud Infrastructure has deployed security information and event monitoring (SIEM) solution which ingests and stores security-related logs and alerts from networking devices, hosts and other components within the infrastructure. SIEM is monitored 24x7x365 basis designed to defend and protect against unauthorised intrusions and activity in the production environment.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: OCI's deployed SIEM ingests logs and alerts from networking devices, and hosts. SIEM is monitored 24x7x365 basis designed to defend and protect against unauthorised intrusions and activity in the production environment. In the event of a security incident, Oracle Cloud Infrastructure activates an agreed protocol which includes GIS, Global Product Security, and Privacy & Security Legal, as applicable, to provide specialist subject matter expertise to respond to the incident. In the event that Oracle determines that it is required to report an incident involving the breach of personal information to a customer, Oracle will promptly notify the affected customer.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Incidents, including incidents reported directly to a customer’s account manager, are recorded via an internal access-controlled electronic ticketing system. Routing, communication, and escalation of incidents vary depending on a number of factors including urgency and impact to customers. The severity definitions are detailed below. Incidents reported via My Oracle Support (MOS) or through the external user incident reporting process are routed to Oracle Cloud Infrastructure personnel and tracked in the electronic ticketing system in the same manner as an internally identified incident.

Secure development

Approach to secure software development best practice: Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
Who implements virtualisation: Supplier
Virtualisation technologies used: KVM hypervisor
How shared infrastructure is kept separate: Each customer has one or many software defined networks that are isolated from other customers. Isolation occurs at the hypervisor layer or on a bare metal host depending on the shape that is chosen during instance initiation. Your Content is logically or physically segregated from the content of other customers hosted in the Oracle Cloud Services environments. OCI responsibility includes hypervisor security and the configuration of the permissions and network access controls required to ensure that hosts can communicate correctly and that devices are able to attach or mount the correct storage devices.

Energy efficiency

Energy-efficient datacentres: Yes
Description of energy efficient datacentres: Our colocation providers in the UK state alignment with the EU Code of Conduct for Energy Efficient datacentres on their website.

Social Value

Fighting climate change

Awareness of our impact on nature is now greater than ever. A tiny virus spilled out of the wild, and through human activity spread rapidly across the globe—changing life as we know it. We continue to see wildfires of unprecedented scale and destructiveness, as well as catastrophic storms that devastate coastal regions with increasing frequency. Our oceans and waterways are being polluted with immense amounts of waste, including discarded plastics, with potentially catastrophic effects on ecosystems and wildlife, all of this made worse by habitat loss and reduction in biodiversity. Attitudes are changing and new solutions are emerging; corporations such as Oracle are increasingly united in addressing these challenges as part of their strategic plans. As we continue our path forward at Oracle, we will embrace this opportunity to build a better future—for people, for the planet, and for businesses. Oracle already operates an energy efficient and circular cloud. As a next step, we’ve set a goal to achieve 100% renewable energy use at all of our next-generation Oracle Cloud data centres by 2025. Sustainability is at the heart of our business operations—from managing our use of natural resources to ensuring responsible supply chain practices and building a more circular economy. Oracle recognises that sustainable business is good business. Oracle is helping our customers make a difference across sectors around the world with game-changing emerging technologies. At Oracle, sustainability is everyone’s business. We support our employees to help them be good stewards of the planet and build stronger communities, and we recognise those who are leading the charge. We know that the use of technology will play a critical role in meeting the ambitious United Nations Sustainable Development Goals, and Oracle stands ready to help enable our customers to do so.

Pricing

Price: £0.10 a unit an hour
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: Oracle provides $300 free credit to the trial account for use with any Oracle Cloud Service. You must use all your credits within 30 days after you sign up for Free Credits. Any credits that are unused at the end of the 30 day free credit period will automatically expire.
Link to free trial: https://www.oracle.com/uk/cloud/free/

Oracle Cloud Infrastructure Big Data Management Services

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Backup and recovery

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Separation between users

Energy efficiency

Pricing

Service documents

Cookies on Digital Marketplace

Oracle Cloud Infrastructure Big Data Management Services

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Backup and recovery

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Separation between users

Energy efficiency

Social Value

Pricing

Service documents