Big Blue Door Ltd

Managed LocalGov Drupal hosting

Our certified cloud engineers offer managed public, private, and hybrid cloud hosting solutions for Amazon Web Services (AWS) to use with LocalGov Drupal. We remove technical complexity to provide a responsive and stable cost-effective hosting solution, for all LocalGov Drupal Services, securely in the cloud via UK data centres.

Features

• LocalGov Drupal services for the public sector (public, Intranet, Extranet)
• Managed AWS solution, designed and implemented end-to-end for LocalGov Drupal
• Security updates and patching on the OS and application layers
• Amazon EC2 (Elastic Cloud Compute) servers
• Amazon Elastic Load Balancing
• Amazon S3 storage solutions
• Amazon database services, including RDS
• Amazon VPC (Virtual Private Cloud)
• Amazon Cloudfront CDN (Content Delivery Network)
• Cyber Essentials certified

Benefits

• LocalGov Drupal specific solution
• Resource-based pricing - you only pay for what you use
• High Availability
• Complete security
• 24/7/365 support and infrastructure monitoring
• London-based agency and team
• Elastic and scalable
• UK data centres only

£172.50 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@bigbluedoor.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

727832564831884

Contact

Paul Jenkins
0203 773 6040
paul@bigbluedoor.net

Service scope

• Service constraints: N/A
• System requirements: No specific system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer a full service desk for responding to defects, issues and change requests (please note change requests are chargeable). This includes a full ticketing system to log and manage change requests, as well as a dedicated phone-line when clients need more urgent response.; All critical items will be responded to within 30 minutes; this support is 24/7 - please refer to our SLA for further details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: For every specific project we will agree a full service level agreement at the outset of the project which will allow us to ensure an appropriate level of support for your needs. As standard though we offer a full service desk, email, phone, live chat and onsite from core hours of Monday to Friday, 9.00am to 5.30pm. 24/7/365 support is also available as required.; ; Big Blue Door includes backups and disaster recovery as part of our standard support and maintenance offerings, but we also offer these services independently. Procuring these services independently of your hosting provider spreads risk and removes potential single points of failure.; ; We take nightly database backups with retention periods as follows:; - Daily backups for a one week; - Weekly backups for one month; - Monthly back ups to indefinitely
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We would generally provide the initial setup for clients as part of a wider hosting service offer. Should direct training be required this can be facilitated along with documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: A data dump can be generated from the service at any time and ported elsewhere.
• End-of-contract process: Data extract is included as part of the service, however any additional support is extra and can be provided as required on an individual basis.

Using the service

• Web browser interface: Yes
• Using the web interface: From your account control panel users can manage service aspects such as: Service setup, DNS management, Firewall rules, ordering new services (VM's / dedicated servers etc) as well as monitor the status of servers.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: This service has been tested using ChromeVox.
• API: Yes
• What users can and can't do using the API: Services can be setup using the API, as well as performing tasks such as rebooting the service as required.
• API automation tools: OpenStack
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • MacOS
• Using the command line interface: As above users can setup services and restart servers as needed.

Scaling

• Scaling available: No
• Independence of resources: Monitoring ensures that independent users are not affected by other users.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Memory
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Memset

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Database and all files backup
• Backup controls: Big Blue Door includes backups and disaster recovery as part of our standard support and maintenance offerings, but we also offer these services independently. Procuring these services independently of your hosting provider spreads risk and removes potential single points of failure.; ; We take nightly database backups with retention periods as follows:; - Daily backups for a one week; - Weekly backups for one month; - Monthly backup (retained indefinitely); ; The exact nature of the backups and what is included can be tailored and agreed at the project outset.
• Datacentre setup: Multiple datacentres
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For every specific project we will agree a full service level agreement with you at the outset of the project which will allow us to ensure an appropriate level of support for your needs. As standard though we offer a full service desk, email, phone, live chat and onsite from core hours of Monday to Friday, 9.00am to 5.30pm. 24/7/365 support is also available as required.
• Approach to resilience: Information is available on request
• Outage reporting: We provide email alerts and reporting on any outages.

Identity and authentication

• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Restriction is managed by secure key's (for API access) as well as username & passwords for more routine support channels. Where we use third party support systems (e.g. Slack) two factor authentication can be supported.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: May 2015
• What the ISO/IEC 27001 doesn’t cover: Big Blue Door as a business is covered by this certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Big Blue Door is both ISO 27001 and ISO 9001 certified, and all relevant staff have completed full Disclosure and Barring Service Checks. We complete quarterly information security reviews to ensure that standards are maintained and we follow a cycle of continuous improvement.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have an agreed change management process to allow services to evolve over time. Before any service updates a security impact report is completed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: -
• Protective monitoring type: Undisclosed
• Protective monitoring approach: -
• Incident management type: Supplier-defined controls
• Incident management approach: We have defined process for any outages and will update clients via agreed methodologies - outage reports are then completed within 24 hours of all resolutions and circulated.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: AWS has a long-term commitment to use 100% renewable energy. When companies move to the AWS Cloud from on-premises infrastructure, they typically reduce carbon emissions by 88% because our data centers can offer environmental economies of scale. Organizations generally use 77% fewer servers, 84% less power, and tap into a 28% cleaner mix of solar and wind power in the AWS Cloud versus their own data centers. To find out more about our sustainability initiatives and to track our progress, visit aws.amazon.com/about-aws/sustainability.

Social Value

• Fighting climate change:

  Fighting climate change

  Big Blue Door has made a commitment to reducing our environmental impact.; Recycling and waste management; We ensure waste items are always recycled/responsibly disposed of. We ensure that:; ; The company does not rent office space in office blocks that do not recycle; If hazardous waste materials are produced in the event of a fire, emergency response plans are in place; Hardware is disposed of responsibly and ethically; ; Efficient use of resources ; Big Blue Door ensures that waste produced is minimised and that unnecessary use of materials is avoided. We do this by:; ; Using recycled materials where possible; Avoiding single-use/non-recyclable plastic; Keeping the office paperless by storing data in the cloud; Ensuring information sent to clients is done online rather than via post.; ; Energy efficiency ; The use of heating, ventilation, lighting, IT systems, water and transportation by Big Blue Door and its employees is based on the need to maximise efficient energy use and minimise harmful emissions. Therefore, management and staff must make sure that:; ; Heating/ventilation are only switched on when necessary; Office lights are switched off by those last to leave; IT systems are only left on when not in direct use if this is necessary to perform a task associated with the work of the company (e.g. backing-up data); Taps used within the office/building are never left running; Public transport is used to travel to client meetings; Hosting client websites with carbon-neutral providers, such as AWS
• Covid-19 recovery:

  Covid-19 recovery

  Big Blue Door has adjusted its working model throughout Covid-19 to fully support team members. This has included moving to a distributed working model whereby staff can choose where to work from, with our London office available as preferred, but with attendance being fully optional to suit individual needs. As an agency we have employed apprentices during this period to help provide a route into employment for people retaining or looking for their first positions in the workforce post Covid. We have also supported individual team members whose families have been severely impacted by long Covid by providing extended (3-4 months) fully paid leave.
• Tackling economic inequality:

  Tackling economic inequality

  Big Blue Door is committed to creating opportunities for those who may be facing barriers in gaining employment, as well as supporting people from deprived backgrounds. We have a strong track record in helping young people and took on our first Drupal apprentice in 2018, who has now qualified and is a full-time member of our team. We have since supported additional apprentices as a pathway towards employment and intend to take on more apprentices as part of our commitment to developing the skills of young people in our community. Our Client Services Director volunteers as an Enterprise Adviser for the Careers and Enterprise Company, a government-backed organisation dedicated to connecting school-leavers with opportunities at local and national businesses.
• Equal opportunity:

  Equal opportunity

  Big Blue Door operates a rigorous and fully-rounded approach to equal opportunities, inclusivity and sustainability in the workplace, in our home offices and with our clients. ; ; We employ team members based solely on ability and experience, regardless of gender, race, religion or disability; The diversity of our team accurately reflects the demographic of the workforce in our geographical area (Shad Thames/Bermondsey) ; ; Our directors and management have made a commitment to conform with the Equality Act 2010 and the Code of Practice based on the Act, as set out by the Equality and Human Rights Commission. ; ; We operate a flexible workplace, where team members are able to carry out their work from our office or at home, and at hours that suit them. An example of this is when one of our developers went on an extended trip to Australia. He was able to work remotely for four months, completing his work during Australia’s daylight hours. This flexibility has been key during the Covid-19 restrictions, particularly for those that have school-age children, and has allowed us to complete projects for a wide range of clients without ever meeting them face-to-face. ; ; Big Blue Door is committed to paying its workers fairly. To this end, we are a Living Wage Employer and have been for a number of years. This commitment to fair pay also extends to our supply chain, as demonstrated by the cleaning company we use (Clean For Good) who are also a London Living Wage employer. We advertise jobs in local job centres and through targeted social media adverts to ensure we are reaching the working population in our immediate area.
• Wellbeing:

  Wellbeing

  Big Blue Door​​ supports the health and wellbeing of our staff by operating a flexible working model via a distributed team model, which supports flexible working locations as well as hours to suit individuals and their personal needs. A number of our team members have young families and so are able to work flexible around childcare and support commitments. We also operate a flat organisational structure with regular catch ups with Managing Partners as well as an open door policy so that any individual team member concerns can be raised and discussed early. The agency has supported a number of team members through mental health concerns over the last few years, by a mix of adjusting working commitments as well as supporting extended fully paid leave.

Pricing

• Price: £172.50 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We would offer a free trial during any development period and would on a case by case basis consider options for a defined alpha launch.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@bigbluedoor.net. Tell them what format you need. It will help if you say what assistive technology you use.