Cloud Connect
Cloud Connect provides secure, flexible Ethernet connectivity to major Cloud Service Providers (CSPs) including Amazon Web Services and Microsoft Azure/Office 365. This provides customers with the ability to migrate a variety of applications and virtualised IT environments to the cloud and increase processing capabilities.
Features
- Connects to a range of CSPs including AWS and Azure.
- A range of virtual circuit options up to 10Gbps.
- Neos Networks manages the Ethernet configuration.
- Customer manages relationship with their CSP.
- Standard Ethernet SLAs, with upgrade option available.
- Quote and order functionality via Neos Networks Sales Team.
- Bandwidth options to match the CSPs service offering.
Benefits
- Secure and Private, avoiding security & performance issues.
- Flexibility, granularity and scalability - up to 10G circuits.
- High Performance - consistent throughput and low latency.
- Reliability and peace of mind - fully redundant by design.
- Ease of ordering & quoting through Neos Networks sales team.
- One trusted supplier for your Ethernet and Cloud Connect.
- Reduced Costs - no need for expensive data centre space.
Pricing
£99.99 to £100,000 a unit
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
7 4 4 5 1 6 1 2 0 7 3 8 3 0 4
Contact
NEOS NETWORKS LIMITED
Peter Hatherley
Telephone: +44(0)7769027386
Email: peter.hatherley@neosnetworks.com
Service scope
- Service constraints
-
No service constraints.
The Customer manages relationship with their CSP and establishes BGP (Border Gateway Protocol) peering over Neos Networks’s connection - System requirements
-
- Customer must have the relationship with the CSP.
- Customer must ensure they have appropriate capacity with the CSP.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our Network Operations Centre (NOC) is available for support 24x7x365. Response times will depend upon the priority of the issue or request.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- There is one level of support for Cloud Connect services. The Service offers 99.85% availability is monitored by our 24-7 NOC. Details on the monitoring, triage process, escalation process can be viewed in the Product Description. A dedicated Account Manager and Provisioning person will be assigned and can be contacted at any time.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We will assign a provisioning manager to lead the implementation from our side and would require a similarly responsible single point of contact on the customer side.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
- Word
- End-of-contract data extraction
- The platform does not hold individual user information, except access credentials for view-only reporting. Orchestrator configuration information can be exported and then used in a replacement system or for audit / replication purposes.
- End-of-contract process
- At the end of contract the Cloud Connect service can be extended or ceased.
Using the service
- Web browser interface
- No
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Automatic
- Independence of resources
- The orchestrator is hosted in a hyper-scaler environment and as such the virtual resources assigned to each customer are independent and can be scaled automatically.
- Usage notifications
- Yes
- Usage reporting
- Other
Analytics
- Infrastructure or application metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Equinix Fabric
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- Backup controls
- There are not individual user-defined backups. The orchestrator back up schedule is determined by Neos Networks to conform to best practices.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Supplier controls the whole backup schedule
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Orchestrator up-time guarantee is 99.5%. Connectivity SLAs will depend on the connectivity options chosen. Our core network has a 99.5% up time guarantee. Connectivity service restoration will depend on the connectivity options chosen and the third party suppliers. Failure to meet SLAs, gives rise to potential service credits depending upon the reason for failure.
- Approach to resilience
-
Network protection is configured as standard on all Ethernet services.
Azure supports diverse connection as standard, AWS supports only single connection as standard – for diverse AWS customer needs to request 2nd Cloud Connect service (this is AWS limitation). Neos Networks does not offer higher SLA on the diverse Cloud Connect set-up as customer manages the switching of the traffic in case of failure. - Outage reporting
- Emails. Customer dedicated contact will called (service or site specific).
Identity and authentication
- User authentication
-
- 2-factor authentication
- Username or password
- Other
- Other user authentication
- Access to the reporting portal can be locked to customer-specific sites.
- Access restrictions in management interfaces and support channels
- Organisations do not have access to either the onsite CPE or the hosted orchestrator to perform management functions. Organisation administrators have read-only access to reporting, set via role-based management by our administrators.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
- Devices users manage the service through
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- SGS United Kingdom Ltd
- ISO/IEC 27001 accreditation date
- 10/03/2022
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO20000-1
- Prior CAS-T certification (compliance retained)
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Neos Networks is ISO27001 certified. This requires documentation and auditing across 14 domains, which are: Information security policies Organisation of information security Human resource security Asset management Access control Cryptography Physical and environmental security Operations security System acquisition, development and maintenance Supplier relationships Information security incident management Information security aspects of business continuity management Compliance.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Undisclosed
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Undisclosed
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Undisclosed
- Incident management type
- Undisclosed
- Incident management approach
- Undisclosed
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Third-party
- Third-party virtualisation provider
- Amazon Web Services
- How shared infrastructure is kept separate
- Need to clarify
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- Amazon have published a document in conjunction with '451 Research' which can be found here: https://www.aboutamazon.eu/news/aws/eu-businesses-that-move-to-aws-cloud-can-improve-energy-efficiency-and-reduce-carbon-emissions.
Social Value
- Fighting climate change
-
Fighting climate change
Neos Networks has an Environmental, Social & Corporate Governance (ESG) Framework, which is aligned to the UN Sustainable Development Goals. One of our ESG workstreams is “Climate Impact”, which includes actively gathering and reporting our Carbon Emissions data - on a quarterly and annual basis. This has enabled us, in accordance with PPN 06/21, to have developed a Carbon Reduction Plan, and published our Net Zero Pledge (Our Net Zero Strategy | Neos Networks). Our Net Zero Pledge is for 2030. This includes our Scope 1, Scope 2, and Scope 3 Emissions – within the latter, we are actively challenging our Supply Chain regarding their Carbon Emissions.
Other Workstreams of our ESG Framework include “Environmental Action” and “Waste Management”. Collectively these 3 Workstreams comprise our “Environmental” or “Planet” focus. Neos Networks has secured ISO14001. Neos Networks have had nil reportable environmental incidents for a significant number of years now. We actively investigate the potential to use Physical Infrastructure Asset (PIA), where appropriate, as this reduces physical excavation and the associated environmental disruption, waste and carbon emissions. We have established Waste Management Frameworks for the recycling of end-of-life hardware – for reuse, or recycling. Neos Networks has a Sustainability Policy (COR-POL-103) and an Environmental Management Policy (COR-POL-004). Neos Networks is actively aligning to ISO20400 (Supply Chain Sustainability). - Covid-19 recovery
-
Covid-19 recovery
We look for opportunities to support our people and the communities we work in against the impact of COVID-19 wherever possible.
One recent example of this was our creation of a ‘Get Back to Work’ scheme in Aberdeen, as part of our partnership with Aberdeen City Council, Aberdeenshire Council and NHS Grampian.
We agreed specific goals and desired outcomes with a focus on encouraging young local people to invest in themselves – their skills, their education and their experience - and provided tangible, grass-roots opportunities to help the region recover and Get Back to Work.
Our people and teams are encouraged to volunteer their time as part of our ‘Community @ Heart’ programme. This includes making two Neos Networks funded volunteering days available per employee each year. The Neos Networks volunteering policy enables voluntary support work to be undertaken by our people any organisation, charity, or community group.
We have established an Environmental, Social & Corporate Governance (ESG) Framework, which includes workstreams on Culture & Great Place to Work (GPTW). Aligned to our Culture & GPTW activities, in FY22 we published our ‘Work Your Way’ benefit, which allows supporting a hybrid of office and home working, to enable all employees to establish an optimal working environment and pattern for productivity, collaboration and work-life balance. This was borne out of our pro-active approach to Working From Home during the Covid-19 Pandemic, where all employees (except critical Operational roles) were able to work from home. During the return to work, Neos Networks have maintained a cautious approach, with social distancing and mask-wearing measures continuing in place after the Governments withdrew the mandatory requirements.
During the Pandemic we were involved in securing emergency Telecommunications connections to hospitals. - Tackling economic inequality
-
Tackling economic inequality
Neos Networks has an Environmental, Social & Corporate Governance (ESG) Framework. One of our ESG workstreams is ‘Stakeholder and Community’, which includes Community Benefit/Community Engagement, Volunteering and other Social Value activities.
A specific example of this work is from our recently completed Aberdeen Project, for Aberdeenshire Council, where in collaboration with them we won a Social Value Award for our work on apprenticeships in the local community.
Part of our Volunteering programme – ‘Community @ Heart’ includes making 2 volunteering days available per employee per annum, for a range activities including Science, Technology, Engineering & Maths (STEM) Ambassador type roles in local schools and colleges.
We delivered a ‘Get Back to Work’ scheme, as a result of the impact of COVID-19. Specific goals and desired outcomes were agreed with a focus on encouraging young local people to invest in themselves – their skills, their education and their experience - and provided tangible, grass-roots opportunities to help the region recover and Get Back to Work.
We engaged schools to educate pupils on STEM careers; support with CV and interview skills; offered Foundation Apprenticeships; career days at universities and internships for higher education students.
Neos Networks publishes a ‘Supplier Charter’, which acts a Responsible Procurement Charter, identifying what Contractors can expect of us, and what we expect of them, across areas of:
Health & Safety;
Modern Slavery & Human Rights;
Employee Voice;
Skills Development & Learning;
Real Living Wage;
Ethics & Culture;
Fair Payment;
Environment & Sustainability;
Inclusion & Diversity;
Local Supply Chains; and,
Data Protection & Cyber Security.
During FY2022 we began actively aligning to ISO20400 (Supply Chain Sustainability), which is continuing during FY2023, which included use of the Achilles verification system to ensure minimum standards of compliance and performance are met by our Supply Chain. - Equal opportunity
-
Equal opportunity
Neos Networks is an Equal Opportunities Employer. Neos Networks has an Employment Policy and a Human Rights Policy and comply with the Equalities Action 2010.
As part of this, we have developed our “Work Your Way” benefit – supporting a hybrid of office and home working, to enable all employees to establish an optimal working environment and pattern for productivity, collaboration and work-life balance.
As part of our Inclusion & Diversity Working Group communications and promotions, during Disability Awareness Month we hosted various “Living with Disability” sessions, including one where a colleague with a physical disability shared their experience via a video interview, and another media post from a colleague whose son has a disability.
Neos Networks is an Equal Opportunities Employer and a Living Wage Employer. Neos Networks has an Employment Policy and a Human Rights Policy. We publish our Gender Pay Gap annually, and are actively working to achieve parity. Two of our six Executive Committee members are women.
Inclusion & Diversity is one of our Environmental, Social & Corporate Governance (ESG) workstreams. One of our “Required Learning” (mandatory e-learning) courses is on Inclusion & Diversity. We have an Inclusion & Diversity Working Group, which includes representation from our Executive Committee. Our Inclusion & Diversity Working Group is actively involved in regular communications and promotions, aligned to key calendar events – including International Womens Day, Black Lives Matter and Black History Month, PRIDE Week, Menopause Awareness and various cultural & religious festivals.
Since 2016 all our new Contracts include Modern Slavery clauses, and we publish our Modern Slavery Statement annually. During FY22 we developed in-house training material for all staff on the topic of Modern Slavery. During FY22 we began actively aligning to ISO20400 (Supply Chain Sustainability) , which is continuing during FY23. - Wellbeing
-
Wellbeing
Underpinning our ISO45001 – Occupational Health & Safety – Certification, Neos Networks have a Safety Health & Environment (SHE) Committee, which meets monthly, consisting of 3 our of Executive Committee and other senior leaders within the Business. The SHE Committee has established an Occupational Health & Wellbeing Working Group, which meets monthly, and which in turn supports our Wellbeing Café, which meets weekly, and we have also trained a number of staff as Mental Health First-Aiders. We are in the process of developing Health & Wellbeing training materials for Line Managers.
The Occupational Health & Wellbeing Working Group have also arranged regular communications and promotions to the Business, aligned to events such as Mental Health Awareness Week and “Time to Talk” day. Neos Networks supports the ”Time to Change” Employer Pledge, a commitment to change how we think and act about mental health.
Neos Networks also invests in a "Back to Health" programme, supported by Nuffield Health, identifying two key areas of focus: anxiety, depression and stress (ADS) and musculoskeletal (MSK) conditions. Neos Networks colleagues are signposted to Nuffield Health by line managers who refer them for ADS and Physiotherapy support, allowing many to remain in work during treatment.
Pricing
- Price
- £99.99 to £100,000 a unit
- Discount for educational organisations
- No
- Free trial available
- No