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  1. Digital Marketplace
  2. Lot 1: Cloud hosting
  3. Platform as a Service (Azure Services)
Advanced 365

Platform as a Service (Azure Services)

Advanced provides customers with a fully managed, scalable platform alongside Microsoft. The service includes patching, monitoring and service desk. Advanced's ISO 9001:2015 and ISO 27001:2013 certifications ensure quality and security and all services are aligned to ITILv3 industry best practice.

Features

  • Advice and guidance on technical requirements
  • Workload assessment and sizing
  • Monitoring services for Azure workloads and networks
  • ITIL v3 service desk
  • Networking advice, implementation and support
  • Migration services
  • Performance optimisation
  • Capacity planning

Benefits

  • Strength in depth technical resources
  • Quality assured services
  • Hybrid IT support across multiple platforms
  • ISO 27001 assured operational security
  • Consulting service to maximise return on investment
  • ITIL aligned supporting services

Pricing

£1,500 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at A365.Bid.Management@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 4 5 8 3 4 0 3 4 8 9 7 5 3 8

Contact

Advanced 365 Bid Management
Telephone: 0330 343 4000
Email: A365.Bid.Management@oneadvanced.com

Service scope

Service constraints
Azure services regularly change. Whilst we endeavour to remain current there may be constraints regarding certain services. Constraints will be as per Microsoft's publicly published service descriptions.
System requirements
  • Customer provides suitably licenced application software
  • Customer may need to install applications

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times vary depending on the severity of the issue.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support service levels are defined within the service definition.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Advanced provide a broad range of optional services to assist customer make best use of their Azure services. Services include workload migration, application installation and testing. Training services in the use of Azure are available is required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Advanced is able to provide optional service to assist customers remove data from the Azure or alternatively facilitate a transfer of tenancy ownership.
End-of-contract process
Removal of applications and data is the customers responsibility. Advanced can assist or perform these activities if required.

Using the service

Web browser interface
Yes
Using the web interface
Advanced will provision user accounts for approved users. Role based access control will be used to maintain administrative control. Changes will be restricted to authorise users only.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Web interface is governed by Microsoft controls and is accessible through supported web browsers.
Web interface accessibility testing
None.
API
No
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
Users can execute commands through a PowerShell or Unix command line. These commands are an alternative to actions which can be taken through the web interface.

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
As per the Microsoft Azure service definition.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Synthetic transactions
  • Application monitoring
  • Tenancy status
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Azure PaaS and IaaS

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Services are built using Microsoft Azure and therefore the data at rest are as per Microsoft documented controls.
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • File data
  • Databases
  • Virtual Machines
  • Applications
  • Mail data
  • Object Storage
Backup controls
Customers can determine a backup schedule, settings for the backup (i.e. exclusions), execute backup jobs and view success or failure of said jobs.

Advanced can provide a managed backup service whereby all of the above is provided by Advanced under a service, governed by SLAs and charged per GB.
Datacentre setup
Multiple datacentres
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% is currently guaranteed by Microsoft. Service credits are available from Microsoft based on tiers.
Approach to resilience
Advanced works with its customers to understand availability and recovery time requirements during the design phase. As part of this phase we will tailor Azure solutions to meet these defined needs.
Outage reporting
Service outage is reported through a public dashboard. Advanced is able to provide additional services where outage notification can be delivered to email or by phone.

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Advanced uses the principles of least privileges and role based access control. This is line with best practice as outlined in ISO 27001 and implemented within the Advanced Information Management System.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
16/02/2015
What the ISO/IEC 27001 doesn’t cover
Nothing, Advanced ISO 27001:2013 certification addresses all Annex A controls.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
30/3/2012
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Azure, Dynamics 365, and Office 365 are all covered by the certification.
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 9001:2015
ISO 14001:2008
Information security policies and processes
Both Microsoft and Advanced are certified to ISO 27001:2013 and Advanced's Information Security Management System implements all mandatory controls and address all 114 Annex A controls of this international standard for information security.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Where Advanced is providing these services on the Azure platform Advanced uses ITIL v3 processes for asset management, change and configuration management. Changes are reviewed through the Advanced CAB, and discussed and agreed with the customer prior to implementation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The vulnerability assessment process provides visibility into the vulnerability of critical assets deployed in the IT Infrastructure. The process comprises of identifying critical systems, their corresponding owners, vulnerability scanning on regular basis, determining and assessing potential vulnerabilities, documenting and establishing a time line to remediate critical vulnerabilities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Advanced complies with protective monitoring in line with GPG 13.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management control objectives are defined within our ISO 27001:2013 certified Information Security Management System and the procedures for Incident management are aligned to ITIL v3 industry best practice.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Microsoft
How shared infrastructure is kept separate
Service separation is defined by Microsoft within the relevant service description.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Whilst Advanced are not responsible for Microsoft Azure datacentres, a report issued by Microsoft Corp in partnership with WSP shows significant energy and carbon emissions reduction potential from the Microsoft Cloud when compared with on-premises datacenters. These gains, as much as 93 percent more energy efficient and as high as 98 percent more carbon efficient, are due to Microsoft’s extensive investments in IT efficiency from chip-to-datacenter infrastructure, as well as renewable energy.

Social Value

Fighting climate change

Fighting climate change

We are committed to building a better tomorrow for our staff, customers and wider community through outstanding environmental sustainability performance. Our vision is underpinned by five core principles:

To protect the environment by reducing our carbon footprint
To reduce the environmental impact of our operational activities through effective management of our estate
To create and maintain a positive environmental sustainability culture
To maximise the positive impact of our sustainability actions through effective communication, collaboration and partnership
To fulfil all environmental compliance obligations and seek to exceed regulatory requirements

To achieve this vision, we have a multi-step sustainability strategy, containing details of the overarching objectives, performance targets, key performance indicators and implementation mechanisms. It is continuously reviewed to ensure it is as strong as it can be. Our success also relies on effective engagement with staff, utilising and developing their skills, knowledge and understanding.

We are proactive in the property management of our offices, maintaining pressure on landlords and staff to ensure energy efficiency. Home working is facilitated and encouraged, and unnecessary travel is minimised by the delivery of consultancy, training and implementation services remotely, where appropriate. Reducing the amount of paper we generate is a key focus, and we use recycled paper - which we then recycle ourselves. We have also taken steps to recycle other materials such as plastics and cardboard. We comply with WEEE regulations and recycle our electrical items.
We are focused on our transition to a Cloud service company ensuring our customers have solutions which are future proofed and don’t require costly or energy inefficient hardware.
Covid-19 recovery

Covid-19 recovery

Advanced has a documented Health and Safety policy regarding Covid-19 Arrangements, which focuses on handwashing, hygiene, self-isolation and social distancing.

We encouraged working from home, opening our offices only when government guidance was updated and promptly carried out a Covid-19 risk assessment. Our HR system was updated for employees to confirm their vulnerability status, allowing us to tailor support.

Social distancing measures were introduced in our offices, e.g., staggered arrival and departure times, a one-way walking route around the office and workstations at a 2-metre distance. We continue to operate a desk booking policy to ensure an audit trail and line manager clearance.

Working from home is undoubtedly challenging and may have a negative impact on the wellbeing of our employees. We hosted a wide range of virtual communal events throughout, to allow our staff to stay connected to each other e.g., quizzes, coffee mornings and time allocated for informal catch ups.

We have also made changes to our approach to visiting customers on-site. Where appropriate, training and consultancy can be provided virtually.
Tackling economic inequality

Tackling economic inequality

Advanced is committed to tackling economic inequality. We are renowned for our recruitment processes which seek to eradicate biases that can perpetuate economic inequality. We hire for potential rather than based on experience.

Our commitment to tackling economic inequality is also exemplified in our pay reporting transparency. In addition to the legal requirements to produce a Gender Pay Gap Report, we have also released our Diversity Pay Gap Report to ensure accountability and so that we can take steps to address economic inequality.
Equal opportunity

Equal opportunity

Cultivating a diverse workforce and inclusive culture is a priority for Advanced. Diversity of experience, age, race, ethnicity, culture, gender and sexual orientation provides a wide range of talent from entry level through to our leadership teams creating richer perspectives and a powerful frame of reference.

Not only is it right to recognise and celebrate differences, and ensure everyone has the opportunity to thrive, but creating a culture that is genuinely committed to a meritocratic workplace is important to our success. Ensuring all our employees understand and engage with our values, and have the opportunity to realise their full potential, is fundamental to our business.

Last year, we released our first Diversity Pay Gap that extends beyond the legal requirement for gender to ethnicity, sexuality, education, disability and socio-economic status. This data provides transparency and will aid us significantly on our journey to creating a fair and equitable workplace for all.

Advanced is delighted to have been announced as one of the top 100 Diversity Leaders of 2020 across UK businesses following an independent survey carried out on behalf of the Financial Times. The award assesses diversity across gender, age, ethnicity, disability and sexual orientation, and ranks organisations in Europe on the extent to which they offer diverse and inclusive workplaces. The survey focused on two broad areas, looking at the scale in which employers promoted diversity within the workforce, and identifying companies that stood out when it came to encouraging diversity and equal opportunities.

Advanced is renowned for its innovative recruitment process, which seeks to eradicate bias – unconscious or otherwise – when hiring. In our recruitment, we use tools that give us additional insight into intellect and attitude, and remove CVs from the interview process, so managers go in without preconceptions.
Wellbeing

Wellbeing

We take wellbeing very seriously at Advanced, all employees have access to the following initiatives to promote wellbeing:

Our Employee Assistance Program (EAP) is a 24/7 phone line where our employees can speak to a trained professional regarding any matters. Whether that is related to their current workload, or whether it is related to their finances for example. This service is 100% confidential.

Advanced continually run mental health webinars/sessions to show our employees what stress looks like and how to manage it, and we have recently announced the Friendly Faces scheme which is a network of colleagues who are open to listening and signposting. We will be running training for employees who wish to take part and make space for wellbeing conversations.

The Wellbeing hub on our internal website is central point for resources, such as the Thrive app to which our employees have an access code. In addition, the Hub is a link to our partnership with Perks at Work who offer discounts and classes for wellbeing, fitness, and meditation.

Our offices have been made more friendly and accessible than ever before as part of our office changes brought on by the new, flexible ways of working. All our offices now contain a ‘wellbeing room’, sharp boxes for needles and free sanitary products in all bathrooms (available to guests as well as our staff).

We understand that working from home and being separated from one another is undoubtedly challenging and in some cases may have a negative impact on the wellbeing of our employees.
Throughout the pandemic, we hosted a wide range of communal events virtually, to allow our stuff to stay connected to each other, even though they weren’t in the office together. Some of the events were quizzes, coffee mornings and time allocated for informal catch ups.

Pricing

Price
£1,500 an instance
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at A365.Bid.Management@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.