Altiatech Ltd

Cloud Services

Highly scalable cloud services that provide you with the flexibility to access what you need with both storage and computing power. Whether you are deploying new virtual machines, moving applications or implementing a datacentre migration, your move to the cloud will increase operational efficiency and save time and money.

Features

  • Strategy and roadmaps for public or hybrid cloud solutions
  • Infrastructure, application and data migrations to the cloud
  • Strategic identity planning and guidance for organisations of all sizes
  • Power Platforms and LogicApp adoption
  • Business readiness to capacity demands
  • Secure Infrastructure and Platform as a Service (IaaS/PaaS)
  • Data Governance
  • Deep Integration
  • Microsoft Gold Partner Cloud Platforms

Benefits

  • Fulfil hybrid and cloud infrastructure strategies
  • Improved data governance across systems, processes and organisations
  • Reduce the cost of maintaining retired legacy systems
  • Cloud adoption using experienced consultants, getting it right first time.
  • Highly available Infrastructure and Platform services to meet demand
  • IT Infrastructure Services that suit the needs of your organisation
  • Highly Scalable
  • Seamlessly access and manage applications, data, services and systems
  • Better data security and improved customer confidence

Pricing

£0.01 a unit an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at innovate@altiatech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 5 3 5 7 2 8 7 1 9 7 9 9 8 8

Contact

Altiatech Ltd Fuad Uddin
Telephone: 03303325842
Email: innovate@altiatech.com

Service scope

Service constraints
None
System requirements
N/A

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Normally within 1-2 hours for critical events, up to 24 hours at weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Severity A - Critical Business Impact – your business has experienced a significant loss or degradation of services, requiring immediate attention.

Severity B - Moderate Business Impact – you have a loss or degradation of services, but your organization can still function.

Severity C - Minimum Business Impact – you have an issue, but it has a small impact on your business.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
New customers can be technically on-boarded within a matter of days using Altiatech’s automated secure configuration templates. A standard requirement gathering exercise will be managed by Altiatech to review the customer’s technical prerequisites, including - network connectivity, email domain name configuration, key points of contact, system integration requirements and hand over and training. Prior to the execution of the Order, the Supplier and the Buyer will agree the scope of the plan for the G-Cloud Services and a timescale for delivering to ensure continuity of service. Altiatech can provide additional consultancy to facilitate on-boarding and off-boarding should a Buyer have specific requirements they may wish Altiatech to consider. A typical onboarding process will consist of the following activities: • Agree scope of service, including duration, applications to be made available and any additional networking requirements • Provision of service • User testing • Full deployment • Provision of user documentation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The service is designed so that customers have the ability to extract their data from the service at any time. Upon termination or expiration of the customer’s subscription, the customer may contact Altiatech and request that their accounts be disabled and all data deleted. Requests to Altiatech can be made in line with our Data Protection Policy.
End-of-contract process
Contract Termination of G Cloud services is in accordance with the Altiatech G-Cloud Terms and Conditions. Our services are for a minimum of one year. Thereafter, options for an annual rolling contract or monthly rolling contracts will commence, with different pricing per month between annual rolling contract versus monthly rolling contract. Termination of an annual rolling contract is a minimum thirty (30) days’ notice period before the end of the annual contract period and thirty (30) days’ notice for a monthly contract. Altiatech will hold annual commitment reviews to maintain service quality and appraise ongoing delivery and customer experience. Termination of annual contracts before the minimum term are liable for the full contract year, unless there is evidence of force majeure, or some other mutual agreement has been reached.

Using the service

Web browser interface
Yes
Using the web interface
Platforms allow users to create and access their own resources such as compute and storage from the web interface. Changes can be made on demand by users and organisations can monitor their own consumption and view their billing with up-to-date transparency. Our main public cloud is Microsoft Azure.
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
https://www.microsoft.com/en-gb/trust-center/compliance/accessibility
API
Yes
What users can and can't do using the API
Users can perform the same operations via APIs that they can normally do by the web interface.
API automation tools
Terraform
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface
Users can perform the same operations via command line that they can normally do by the web interface.

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Cloud services are supplied via Tier 1 vendors who have their own ability to scale, and therefore do not encounter performance issues from software provision. Public cloud is highly available and its data centres have in-built redundancy and capacity to meet growing usage demands.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Google, Amazon

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Virtual machines
  • Databases
  • Storage accounts
Backup controls
Via the web interface, APIs, command line within the framework of the organisation's backup policies.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our SLAs provide service credits to customers should the monthly uptime fall below 99.5% availability.
Approach to resilience
We ensure that the architecture does not contain single points of failure. These are duplicated to ensure that should a node fail, the system will continue to function.
Outage reporting
All major cloud platforms have a publicly accessible status dashboard that can be viewed anytime.

We will e-mail users if there is an outage to keep organisations informed of the progress to resolve the issue.

Alerts can be tailored to the organisation requirements via APIs.

Identity and authentication

User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Use of Privileged Access Management (PIM) and/or elevated admin credentials.
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication
Devices users manage the service through
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
29/07/2021
What the ISO/IEC 27001 doesn’t cover
Systems development (N/A)
Software development (N/A)
Monitoring and review of supplier services (suppliers have their own controls)
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Altiatech are certified to the ISO/IEC 27001 standard and have adopted Information and Security, Data Protection and Acceptable Use policies, amongst others, that contribute to high quality security management.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Assets, including virtual, and physical, are tracked through the organisation's IT Service Management Tool of choice. This includes a history of changes applied to them throughout their lifetime. Security impact is always considered with configuration and change approaches with tests undertaken in dev environments that mitigate security and performance risks.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
ADD LINKS for each cloud
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Using proactive network monitoring tools, threat detection and containment tools, we are able to identify compromised points within our services. Our responses are immediate with advanced threat management tools and immediately trigger notifications to support engineers for investigation within 15 minutes.
Incident management type
Supplier-defined controls
Incident management approach
We have pre-defined processes for events, reporting processes and incident reports that are aligned to ISO27001 and ISO20000.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Microsoft Azure
https://azure.microsoft.com/en-gb/global-infrastructure/sustainability/#overview

Amazon Web Services
https://sustainability.aboutamazon.com/environment/the-cloud

Google Cloud
https://cloud.google.com/sustainability

Social Value

Fighting climate change

Fighting climate change

Altiatech enforces its Environmental Sustainability Policy, which includes measures such as: work from home to reduce carbon emissions from travel; travel only when necessary; and discourage paper use and printing.

Furthermore, Altiatech encourages flexible working technologies for its customers, which enables disparate workforces to collaborate and reduce carbon footprint from reduced travel.
Covid-19 recovery

Covid-19 recovery

Altiatech encourages flexible working technologies for its staff and customers, which enables disparate workforces to collaborate and reduce carbon footprint from reduced travel. By enabling remote teams from collaborating, Altiatech has maintained trading and operations throughout the height of the pandemic and safeguarded its employees jobs, as well as supported vital customers, including major hospitals, with the means to continue functioning.
Tackling economic inequality

Tackling economic inequality

Altiatech provides opportunities for part-time hours and flexible hours that enable its workforce to support their dependents, whilst giving them continued employment to meet their economic needs. Altiatech also provides annual salary increases and exceeds the national minimum wage. Altiatech also offers bonuses to its personnel that are reflective of the businesses performance.
Equal opportunity

Equal opportunity

Altiatech is an equal opportunities employer and is committed to non-discrimination.
Wellbeing

Wellbeing

Altiatech is committed to the wellbeing of its staff and personnel and offers its workforce access to a wellbeing service for any issues that they may experience.

Pricing

Price
£0.01 a unit an hour
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at innovate@altiatech.com. Tell them what format you need. It will help if you say what assistive technology you use.