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CDW Limited

CDW Palo Alto Cortex XSIAM

Cortex XSIAM unifies best-in-class security operations functions, including EDR, XDR, SOAR, ASM, UEBA, TIP, SIEM, and more. Cortex XSIAM also centralizes all of your security data and uses machine learning data models designed specifically for detecting and stopping known and unknown security incidents

Features

  • Improves detection and prevention capabilities, stopping attacks before becoming incidents
  • Enables SOCs to ingest more data sources
  • Improves incident closure rates
  • Simplifies data onboarding and reduces infrastructure complexities
  • Provides security practitioners with the knowledge and capabilities they need

Benefits

  • Improves detection and prevention capabilities, stopping attacks before becoming incidents
  • Enables SOCs to ingest more data sources
  • Improves incident closure rates
  • Simplifies data onboarding and reduces infrastructure complexities
  • Provides security practitioners with the knowledge and capabilities they need

Pricing

£400 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 6 1 5 1 1 6 2 5 8 3 2 0 3 7

Contact

CDW Limited Andy Wood
Telephone: 0161 837 7744
Email: tenders@uk.cdw.com

Service scope

Service constraints
XSIAM is a SaaS product and requires the deployment of the XSIAM Endpoint agent to appropriate and compatible endpoints.
System requirements
Please contact for details

User support

Email or online ticketing support
Email or online ticketing
Support response times
24x7x365 Support
Priority 1 (Critical) - < 1 Hour
Priority 2 (High) - 2 Hours
Priority 3 (Medium) - 4 Hours
Priority 4 (Low) - 8 Business Hours
Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
All Cortex products from Palo Alto Networks come with a standard support offering included which entitles the customer to 24x7x365 email and telephone support.
Other 'enhanced support' options exist inclusive of premium customer success support and provision of dedicated engineers for short or long term engagements - all such options can be negotiated and applied as required
Support available to third parties
Yes

Onboarding and offboarding

Getting started
As a customer or partner of Palo Alto Networks, provision to our online training platform (Beacon - https://beacon.paloaltonetworks.com/student/catalog) is made available. Which enables customers and partners to learn at their own pace and only invest in classroom training either when they are ready or if they need to at all.
Palo Alto Networks offers on-site training (EDU-210, EDU-214, EDU-220, EDU-330, and more) and online training (EDU-110, EDU-114, EDU-120, etc.).
In addition, publicly accessible user-documentation which details everything from initial setup through to ongoing maintenance & usage and how to use the API.
Professional Services are also available in the form of "Quickstart" packages to rapidly onboard organisations.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
"Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s).
End-of-contract process
At the end of the contract, if the organisation chooses not to renew and continue with the service all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.

Using the service

Web browser interface
Yes
Using the web interface
All features and functionality are primarily delivered through the web interface.
This includes the initial setup, system-configuration, on-boarding and operational functions such as monitoring and reporting.
A role-based access control (RBAC) system is in place to enforce the relevant access and configuration permissions requirements for certain types of individual users or groups.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
The secure web admin console is accessible via a subdomain of traps.paloaltonetworks.com (e.g. organisation.aperture.paloaltonetworks.com) or via apps.paloaltonetworks.com. IP Whitelisting can be utilised to restrict access to the management web interface.
Web interface accessibility testing
The secure web admin console is accessible via a subdomain of traps.paloaltonetworks.com (e.g. organisation.aperture.paloaltonetworks.com) or via apps.paloaltonetworks.com. IP Whitelisting can be utilised to restrict access to the management web interface.
API
Yes
What users can and can't do using the API
Get Endpoints
Get All Endpoints
Scan Endpoints
Cancel Scan Endpoints
Delete Endpoints
Get Policy
Get Device Violations
Get Distribution Version
Create Distributions
Get Distribution Status
Get Distribution URL
Get Audit Management Log
Get Audit Agent Report
Blacklist Files
Whitelist Files
Quarantine Files
Get Quarantine Status
Restore File
Retrieve File
API automation tools
Other
Other API automation tools
Demisto (Cortex XSOAR)-Supports the industry leading SOAR toolset.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
The CLI is primarily used for debugging and support purposes of the endpoint software. It is not used for general purposes.

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Palo Alto Networks through an automated process is constantly evaluating and monitoring the load placed upon the application. Each customers instance is unique so there is no risk of shared resources being fully utilised by another organisation. As load increases the service will automatically bring online additional compute resources to accommodate the additional load.
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Benign, Grayware and Malicious files
  • Endpoint activities, threats, incidents, etc.
  • Agent installed main software and content database versions
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Palo Alto

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Service are supplied from Google and Amazon Data centers (further information to follow)
Google Security statement
https://cloud.google.com/security/overview/
https://cloud.google.com/security/

AWS Security Statement
https://aws.amazon.com/compliance/data-center/controls/
https://d1.awsstatic.com/whitepapers/aws-security-whitepaper
https://aws.amazon.com/compliance/data-center/data-centers/

All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.

Availability and resilience

Guaranteed availability
Palo Alto Networks commits to using commercially reasonable efforts to make the Cortex XSIAM service available 24 hours a day, 7 days a week (excluding downtime resulting from any planned outage wherein Palo Alto Networks had provided prior notice
or any emergency outage making it impracticable for Palo Alto Networks to issue advance notice). Palo Alto Networks commits to achieving uptime availability of 99.9 percent, measured over the calendar month.
Approach to resilience
Palo Alto Networks delivers the Cortex XSIAM service utilising public cloud providers Amazon Web Services and Google Compute Platform. Within each of these providers the use of “availability zones” (AZ) to ensure geo and service redundancy and resiliency within a region (e.g. United Kingdom) and at a regional level with traffic being able to be steered to another region/availability zone/location should an incident occur.
Outage reporting
A public dashboard available at status.paloaltonetworks.com and via email alerting

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
PECB MS
ISO/IEC 27001 accreditation date
26/08/21
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
Not provided
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
SOC2, Fedramp,Common Criteria, FIPS 140-2 and NCSC Foundation Grade Certification.

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.
Additional details are available upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.

Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.

Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
This information is available upon request

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
Amazon Web Services, Google Compute Platform
How shared infrastructure is kept separate
Each organisations compute instances are unique to that individual organisation with logical separation being achieved at the cloud provider level. This ensures that no virtualised infrastructure is shared organisation to organisation and each respective organisations data and network traffic is isolated from one another.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
The service is provided by Palo Alto Networks using Google, AWS or other public cloud provider data centres, and as such the data centre provider adheres to the code of conduct.
Google is listed as participant at https://e3p.jrc.ec.europa.eu/node/575, and Amazon has a sustainability statement at https://sustainability.aboutamazon.com/environment/the-cloud

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.

CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):

-Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.
-Energy-efficient lighting solutions, including indoor and outdoor LED lighting.
-Motion sensor lighting and conveyor systems that turn off in response to inactivity.
-Water consumption solutions, including rainwater harvesting efforts.
-“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.
-A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs
-A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.

Additionally, at our distribution centres, we have recycled:

-2,966 tons of packaging material
-9,794 tons of cardboard
-636 tons of paper
-Thousands of wood and plastic pallets

Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

Equal opportunity

CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:

-Always do their best to make everyone at CDW feel welcome
-Treat other coworkers with respect and dignity
-Maintain an inclusive workplace in which all coworkers can demonstrate their full potential
-Respect the unique attributes and perspectives of every coworker

CDW provides equal treatment and opportunity without regard to:

-Race
-Skin colour
-Religion
-National origin
-Gender
-Sexual orientation
-Gender identity
-Disability
-Age

Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:

-Armed Forces Network
-Black Coworker Network
-Disability Support Network
-PRIDE+
-United Support Network
-Women’s International Network

CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.

Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.

CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

Wellbeing

CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families.

Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social
wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.

CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.

Ongoing coworker engagement is fostered through regular communications events, including:

-Monthly wellness e-newsletters promoting benefits available to coworkers
-Workshops and activities focused on timely topics
-Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude

As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.

CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.

Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

Price
£400 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.