CenturyLink Communications UK Limited

Colt SIP Trunking

Colt SIP Trunking service provides Connectivity to customers who want to take advantage of consolidating their data and telephony services into a single or diverse connection to the PSTN in a secure and resilient manner.

Features

• Operational efficiencies through voice and data convergence
• Cost control
• Security
• Integration
• Management
• PBX interconnectivity

Benefits

• Reduced communication costs
• Certified interoperability with all main IP PBX vendors
• Detailed performance Reporting
• No traditional telephony features are left behind
• Colt has the highest NPS in this sector.

£296 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at conor.mcevoy@colt.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

768910486076012

Contact

Conor McEvoy
07917 077693
conor.mcevoy@colt.net

Service scope

• Service constraints: This is not applicable to SIP Trunking. This is a Colt carrier service available 24x7x365
• System requirements: This is not applicable to SIP Trunking.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 hour response
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Webchat is avalable via the Colt Online customer portal
• Web chat accessibility testing: None
• Onsite support: Onsite support
• Support levels: On-Net - 4 Hour Target Time to Repair for Service affecting faults; Off-Net - 8 Hour Target Time to Repair for Service affecting faults; Fibre ULL - 8 Hour Target Time to Repair for Service affecting faults; Premium DSL - 8 Hour Target Time to Repair for Service affecting faults; Business DSL - 12 Hour Target Time to Repair for Service affecting faults; Standard DSL - 24 Hour Target Time to Repair for Service affecting faults
• Support available to third parties: No

Onboarding and offboarding

• Getting started: There is activation support, but is a chargeable feature
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: Not Applicable.
• End-of-contract process: At the end of contract services would either proceed onto a rolling term or be terminated, with the customer having the ability to port numbers onto a replacement service.

Using the service

• Web browser interface: Yes
• Using the web interface: The main functionalities are : Ordering, number management, calls statistics, invoices, ordering tracker, ticketing, user management.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The web interface is via the Colt Online customer portal
• Web interface accessibility testing: None
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: This a carrier grade solution provided by Europe's biggest SIP carrier, the Colt platform has been designed from day 1 to accommodate this using capacity significantly larger than the customer base can use at maximum utilisation.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Network
  • Number of active instances
• Reporting types: API access

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Not Applicable.
• Approach to resilience: There are resiliance options available, these can be discussed as required.
• Outage reporting: Not Applicable.

Identity and authentication

• User authentication: Other
• Other user authentication: Not Applicable.
• Access restrictions in management interfaces and support channels: Not Applicable.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 30/06/2017
• What the ISO/IEC 27001 doesn’t cover: Not Applicable.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29/06/2015
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not Applicable.
• PCI certification: Yes
• Who accredited the PCI DSS certification: Schellman
• PCI DSS accreditation date: 25/10/2017
• What the PCI DSS doesn’t cover: Specific customer environments – The certification is of Colt's vendor as a service provider. The ROS and AOC are available on request.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: PSN Customer Certified

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Colt maintains an active ISMS which rolls up to the VP of security and is supported by multiple standards for differing controls within the ISO27001 standard, e.g. Access Control.; Colt also Maintains Cyber Essentials Plus

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The change management process requires that all assets are identified and aligned with the colt asset database along with ensuring that the criticality of assets are defined.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Colt maintains a vulnerability management process that is aligned to The Common Vulnerability Scoring System (CVSS) and provides a way to capture the principal characteristics of a vulnerability and produce a numerical score reflecting its severity. The numerical score is then translated into a qualitative representation ( low, medium, high, and critical) to help assess and prioritize issues identified in the vulnerability management processes.; ; Colt maintains scanning for vulnerabilities of all of its different asset types and can deploy critical patches within 48 hours. Threat information is supplied commercial companies, vendors, government and regulatory agencies
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Systems (e.g., servers, applications, databases) maintain internal controls for auditing, tracking, and personal accountability. Security logs for high-risk systems are sent to the centralized log monitoring system or Security Incident and Event Management (SIEM) system for continuous systematic review of anomalous behavior and compliance reporting. Response to critical incidents is progressed on a real time basis.
• Incident management type: Supplier-defined controls
• Incident management approach: Colt maintains an incident management process that takes logging events and various threat detection and prevention systems that inspect network traffic for malicious activity. These two methods combined provide the basis for the CIRT Program to gain visibility throughout the enterprise environment to detect cyber threats and respond accordingly. ; Once a cyber threat has been identified or reported to the CIRT, security operations conducts incident scope identification, containment, remediation, and recovery actions. The objective for the CIRT Program is to ensure rapid detection and response to cyber threats and limit risk of data exposure or loss of services to customers.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Colt is committed to incorporating environmental sustainability principles and practices throughout our operations as we work to serve our customers and our communities. We demonstrate this commitment by establishing long-term greenhouse gas (GHG) emissions reductions targets, purchasing renewable energy to power our network and facilities in EMEA, operating certain facilities according to ISO 14001 certified Environmental Management Systems and/or ISO 50001 certified Energy Management Systems, implementing waste minimization, re-use and recycling initiatives, and by effectively managing our environmental compliance obligations globally. All the data centres managed under the ISO50001 EMS are also supported under the EU Code of Conduct Our global climate change mitigation efforts resulted in being listed on the Carbon Disclosure Project (CDP) “A-list” for the 2017 emissions year (former Level 3 Communications footprint only). Additionally, CenturyLink has achieved its current long-term (2024) carbon-intensity target, met 78% of our absolute emissions target, and met 66% of the GHG reductions associated with our 2025 SBTI-approved science-based target (SBT is for former Level 3 Communications footprint only).

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "Climate change is a key pillar of our corporate sustainability strategy. As a large company with worldwide activities, we want to lead by example when working with our suppliers, partners, customers and communities to reduce our impact on the environment. In 2023, Colt Group received approval from the SBTI for our updated near-term science-based target (SBT). These targets are now set on a baseline that includes Well-To-Tank (WTT) emissions for relevant Scope 3 categories and splits the emissions by two different entities: Colt and Colt DCS. We also submitted a long-term net-zero target for 2045, aligned to the new SBTi net-zero standard.; ; Colt Group's main initiatives to achieve our net-zero target include committing to procure renewable power and achieve 100% Scope 2 renewable electricity for all sites globally by 2030. We will reduce indirect emissions by finding alternatives to travel and encourage colleagues to choose better travel options for the environment. We are also decarbonising our in-house fleet through electrification and investing in green innovations such as Carbon Capture and Storage, as well as focusing on circularity initiatives to reduce waste within our network. We run a dedicated supplier programme covering a wide ESG agenda with a special focus on our top suppliers in terms of emissions. To achieve our Scope 3 target, we have committed to engage with 93% of our suppliers by emissions (covering purchased goods and services and capital goods) to set Scope 1 and 2 science-based targets approved by Science Based Target Initiative (SBTi) by 2025.; ; Colt Group's current targets do not include the Lumen EMEA assets acquired in 2023: The acquisition has been finalised and we are in the process of integrating teams and their data. The integration of data and subsequent resubmission of Science Based Targets is planned in 2024/25."

  Covid-19 recovery

  Colt was very proactive in supporting customers during the Covid-19 epidemic and has continued to support customers and employees during the subsequent recovery phase.

  Tackling economic inequality

  "Colt’s Diversity, Equity & Inclusion (DEI) strategy is to build an innovative, great and inclusive place to work. We have four DEI pillars:; ; • Governance & Impact - Ensure we have the governance in place to deliver on our inclusion goals and we collaborate for wider impact that we develop our leaders as inclusive role models.; • Leadership & culture – develop our leaders as inclusive role models and drive an inclusive culture where we can harness diversity of thought for greater success.; • Diverse Representation - Improve the diversity of our workplace, ensuring we represent the communities that we serve.; • Equitable Business Practices - Employ equitable business practices that improve the employee experience and affect positive change in the wider world.; ; Our Global Diversity, Equity & Inclusion policy makes our approach clear and explains our governance structures and our commitment to equal opportunities. It also outlines our zero tolerance approach to discrimination, bullying and harassment. One of the ways we ensure equal opportunities is by building inclusion into our people processes from the beginning. We have worked to make our recruitment process more inclusive by introducing a tool to reduce bias in language used in job adverts. We’ve also introduced training for hiring managers and checklists to be used to mitigate bias when hiring. We also raise awareness of bias during other people process such as performance management and make clear how managers need to be aware and mitigate for bias by inviting diverse thoughts and positive challenge from their peers. ; In addition, we have a five year strategy to improve accessibility within the company – both physical and digital accessibility. This also covers how we communicate and our employee and customer journeys. This is available publicly on our website"

  Equal opportunity

  "Colt’s Diversity, Equity & Inclusion (DEI) strategy is to build an innovative, great and inclusive place to work. We have four DEI pillars:; ; • Governance & Impact - Ensure we have the governance in place to deliver on our inclusion goals and we collaborate for wider impact that we develop our leaders as inclusive role models.; • Leadership & culture – develop our leaders as inclusive role models and drive an inclusive culture where we can harness diversity of thought for greater success.; • Diverse Representation - Improve the diversity of our workplace, ensuring we represent the communities that we serve.; • Equitable Business Practices - Employ equitable business practices that improve the employee experience and affect positive change in the wider world.; ; Our Global Diversity, Equity & Inclusion policy makes our approach clear and explains our governance structures and our commitment to equal opportunities. It also outlines our zero tolerance approach to discrimination, bullying and harassment. One of the ways we ensure equal opportunities is by building inclusion into our people processes from the beginning. We have worked to make our recruitment process more inclusive by introducing a tool to reduce bias in language used in job adverts. We’ve also introduced training for hiring managers and checklists to be used to mitigate bias when hiring. We also raise awareness of bias during other people process such as performance management and make clear how managers need to be aware and mitigate for bias by inviting diverse thoughts and positive challenge from their peers. ; In addition, we have a five year strategy to improve accessibility within the company – both physical and digital accessibility. This also covers how we communicate and our employee and customer journeys. This is available publicly on our website"

  Wellbeing

  At Colt we prioritise the wellbeing of our employees by offering a comprehensive range of initiatives and support systems. In every country where we operate, we provide an Employee Assistance Programme to ensure that our employees have access to confidential counseling and support services when needed. Additionally, we have established a global network of Mental Health First Aiders who are trained to provide initial support and assistance to colleagues facing mental health challenges. Moreover, our Health & Safety team works diligently to maintain safe working environments and provide essential training, including rolling out first aiders to all of our offices. Working in tandem with our Business Continuity team, we are committed to maintaining operational resilience and ensuring continuity of support even in challenging circumstances. Guided by a global wellbeing policy, our organisation fosters a culture of support and inclusivity, with resources, information, and educational materials available through our Wellbeing Academy and intranet page. We empower employee networks and global employee ambassadors to lead wellbeing-related events, sessions, and initiatives, fostering a culture of support and inclusivity within Colt. Furthermore, our CSR team is committed to giving back to the communities we operate in, ensuring that our impact extends beyond the workplace. Together, these initiatives demonstrate our commitment to creating a healthy, supportive, and socially responsible environment for all our employees.

Pricing

• Price: £296 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at conor.mcevoy@colt.net. Tell them what format you need. It will help if you say what assistive technology you use.