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Synergi Software Limited

Cloud Hosting

Synergi provide cloud hosting services in public, private and hybrid cloud models. Our high-skilled consultants will assist with strategy, platform build, maintenance and live service support to ensure a smooth transition.

Features

  • Support and design of cloud architecture
  • Scalability
  • Transparent pricing
  • Proactive monitoring and management

Benefits

  • Fully managed service
  • Flexible
  • Scalability

Pricing

£90 to £7,000 a server a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@teamsynergi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 8 1 6 1 1 2 8 1 6 8 6 8 4 3

Contact

Synergi Software Limited Team Synergi
Telephone: 01914770365
Email: info@teamsynergi.co.uk

Service scope

Service constraints
Maintenance periods will be planned outside of core business hours and communicated in advance unless they are Vendor specific maintenance windows which may not be adjusted.
System requirements
All requirements would be scoped out by a Synergi Consultant

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Synergi operates an ITIL compliant Service Desk that operates Monday -Friday 08:00-18:00 as standard. Incidents can be logged proactively via our RMM toolkit, via phone, via email, via the client portal or via the RMM functionality from a users desktop.
Critical incident response is 30 working mins
High incident response is 1 working hour
Medium incident is 3 working hours
Service request response is 6 working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Synergi operates an ITIL compliant Service Desk that operates Monday -Friday 08:00-18:00 as standard. Incidents can be logged proactively via our RMM toolkit, via phone, via email, via the client portal or via the RMM functionality from a users desktop.
Critical incident response is 30 working mins
High incident response is 1 working hour
Medium incident is 3 working hours
Service request response is 6 working hours
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Learning and adoption represent an active component of each phase of a Synergi Client Project Engagement. Inclusive focus on the complete learning and adoption for users is the best way to ensure ultimate success.
Sponsorship and Leadership: Recognising that executive-level sponsorship is a key success factor, Synergi will seek the participation of a director or mid-level executives from each business unit. This component also forms an organisational change management team to address the process changes that accompany the new implementation.
Adoption Strategy: Synergi will determine at a high level what types of training and support are most likely to accelerate end user adoption of the new platform and processes included.
Detailed Programme Planning: Taking the strategy to a more practical level, Synergi IT create detailed plans based on users training needs, where they were located, and how to accommodate diverse learning needs and preferences. Synergi will additionally define a communications plan to build awareness and understanding of the changes to come, and a content plan to support all aspects of the adoption program.
Blended Learning: To accommodate individual learning preferences, Synergi IT delivers a blended approach, combining instructor-led classroom and on-demand training, along with over-the-shoulder mentoring.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be easily migrated utilising common migration tools readily available in the market.
End-of-contract process
The associated costs for end of life contract where appropriate will be determined between both parties depending on the level of technical expertise on the client side, these costs are not described in an initial deployment contract.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Synergi will utilise dedicated virtual machines for individual clients.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Azure

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual machines
  • Files
  • Databases
Backup controls
Synergi's backup solution is able to be customised to suit the client's needs.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Uptime target of 99.9% with Service Credits available on request.
Approach to resilience
Available on request.
Outage reporting
Email or text alerting.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access restrictions will be delivered by user authentication tools.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Internal security policies.
Information security policies and processes
Synergi have an internal security policy that is published to all employees, this is regularly reviewed at board level.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a change management process that has a multi level approval process and a dedicated Change Manager. Components of the service are monitored and maintained proactively, with any risks to service noted on a risk register. Any changes to service can be viewed via a audit history in our internal PSA system.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have various monitoring systems in place that identify potential threats. We can deploy emergency patches in line with our Change Management process.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use industry leading monitoring tools to manage our systems. Should a potential threat be detected an incident would be auto created into our PSA system. The incident is then catergorised based on its priority and severity and resolved within our SLA guidelines.
Incident management type
Supplier-defined controls
Incident management approach
Incidents can be raised pro-actively via our monitoring systems, via email, via phone, via our RMM tool or via a client portal. We have a standardised incident management process that is in line with ITIL principles. Major incident reports will be provided by email where appropriate, monthly, quarterly and annual incident reports and analysis are also available.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
The Datacentre is accredited at the Code of Conduct’s Participant level and are actively engaging in reducing energy consumption whilst delivering business critical datacentre services.

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Synergi are committed to being an environmentally friendly company, in 2022 we have introduced an initiative to plant 1 tree for every consultancy day sold. All of our company vehicles are hybrid, we encourage remote first meetings and the use of public transport when remote is not possible, we have swapped all of our office lighting to be more energy efficient and will continue to be committed to further opportunities to improve where possible.

Covid-19 recovery

Synergi has employed a number of people who were made redundant due to the Covid-19 pandemic, we have ran free webinars to encourage the use to Team and help train people who would otherwise have not used remote tools as part of their daily working life. We have ensured that our offices are Covid 19 secure by introducing social distancing and making some roles fully remote and some hybrid. We have also worked on a number of client projects that have focused around “return to office” activities.

Tackling economic inequality

Synergi run both a graduate and apprenticeship scheme, we are fully committed to investment in both areas. All employees benefit from a minimum of one Continuous Profession Development Day per month, many employees have gained notable professional qualifications off the back of this.

Equal opportunity

Synergi has a disability-friendly office, we employ a number of people from diverse economic, ethic and social backgrounds. We monitor our gender pay gap which is currently 1.3% which is below the national average of 15.5%.

Wellbeing

Synergi are committed to employee well-being, we have implemented unlimited holidays within the last 12 months, we have ran anonymous staff surveys to get feedback on working conditions and proactively asked for suggestions for improvements.

Pricing

Price
£90 to £7,000 a server a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@teamsynergi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.