Fortinet - Zero-Trust Network Access Control and IoT Security
Network Access Control (NAC) is a critical component in the modern-day network. NAC offers organisations the ability to deploy Zero Trust Network Solutions, Secure SD Branch Deployments and ensure IoT, BYOD and user devices are profiled, only allowed to access approved resources and periodically reviewed for compliance.
Features
- Public, private, SaaS and Container based deployment options
Benefits
- Protect web facing applications, containers and APIs from attacks
Pricing
£961.67 a unit
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
7 9 1 3 8 7 0 4 7 2 3 8 6 5 0
Contact
Softcat Limited
Charles Harrison
Telephone: 01628 403403
Email: psitq@softcat.com
Service scope
- Service constraints
- The service is limited to Fortinet products on supported platforms, as published by Fortinet on respective datasheets.
- System requirements
-
- Virtual machines require a minimum resource allocation.
- Some clouds are unsupported by some products (See Datasheet)
- Some features are dependent on license (See Datasheet)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Technical Assistance Centre (TAC), which is staffed with customer service, technical support and hardware engineers and is available on a 24x7x365 day basis.
Response times are defined by ticket priority:
P1 – 24x7x365 – 1 Hour Response Time
P2 – 8x5 – 1 Hour Response Time
P3 – 8x5 – Next Business Day Response Time
P4 – 8x5 – 2 Business Days Response Time - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk , Web Chat and documentation such as setup guides, videos and forums. As Fortinet is a North American based company, all development for accessible systems follows US guidance.
- Web chat accessibility testing
- Not Known / Not Tracked.
- Onsite support
- Yes, at extra cost
- Support levels
-
Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.
After purchase, technical support is as per price list.
Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope of Work. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Extensive online documentation for the configuration, management, integration and compatibility is available publicly and via the support website. Documentation is available in HTML format and downloadable PDF. Videos are also available for basic setup of the vast majority of products.
Furthermore, industry recognised certifications are available for IT administrators that teach features, configuration and management techniques for the products.
On-site training is available via Professional Services. - Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
- Browser-based video
- End-of-contract data extraction
- No data is held outside of the users organisation / chosen location for storage. After the contracted licensing period ends the user may extract any retained syslogs via the web interface. Support portal accounts can be deleted upon request.
- End-of-contract process
-
Once the licensing period ends, the virtual machines will continue to operate. The user will lose access to support services (TAC) along with updates to features including, but not limited to Firmware, database updates for IP Reputation, attack signatures, OWASP Top 10 updates, AI updates. Users have the option to extract configurations and logs for retention / re-use.
Should the customer unsubscribe from the FortiWeb SaaS service, Fortinet will retain the configuration and any associated data for a period of sixty (60) minutes, after which all data will be permanently deleted.
Using the service
- Web browser interface
- Yes
- Using the web interface
-
Once the virtual machine is provisioned into the cloud environment, administrators have complete control of features and configuration for the virtual machine. All common and frequently used features are available through the web interface (GUI), along with remote access to the Command Line Interface (CLI) where lesser used or niche features can be configured.
The Web Interface allows for the configuration and on-going management of the virtual machine, along with access to remote, system events and log information. - Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- N/A
- Web interface accessibility testing
- Not Known / Not Tracked.
- API
- Yes
- What users can and can't do using the API
-
REST API is supported for the configuration & monitoring of Virtual Machines.
Most administration and configuration functions are available through REST API. Some limitation exist for certain Virtual Machines. Therefore, if the user is looking to integrate through API it is recommended they consult their Account Manager / TAC. - API automation tools
-
- Ansible
- OpenStack
- Other
- Other API automation tools
- Any Automation tools that support JSON API
- API documentation
- Yes
- API documentation formats
-
- HTML
- Other
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- Windows
- MacOS
- Using the command line interface
- Configuration of the FNAC appliance should be undertaken using either REST API or the GUI as best practice. CLI access to the NAC and underlying Operating System is best served for troubleshooting and initial deployment of the FNAC VM.
Scaling
- Scaling available
- Yes
- Scaling type
- Manual
- Independence of resources
- Services are built within customer cloud ecosystem with no external dependencies on our infrastructure. Central signatures and updates may be cached to eliminate dependency on update servers.
- Usage notifications
- Yes
- Usage reporting
-
- API
- Other
- Other usage reporting
- As per service description
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- Memory
- Network
- Number of active instances
- Other
- Other metrics
-
- Authenticated users by type
- Authenticated devices
- Inventory, customised reports
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Fortinet
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Other
- Other data at rest protection approach
- All critical assets, along with data considered to be personal under GDPR or other international laws is encrypted at rest and at backup using cryptography techniques. Any transit of data is done cryptographically. Data is stored in secure datacentres with physical access control mechanisms, CCTV, badge entry systems and security guards. Furthermore, access to Fortinet global offices are controlled via physical access control mechanisms, CCTV, badge entry systems and security guards.
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Hardware containing data is completely destroyed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Configuration
- Database
- Backup controls
- Users can take backup copies of the configurations via the Web Interface or CLI.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
- Users can recover backups themselves, for example through a web interface
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Other
- Other protection between networks
-
Customers have the option of using Cloud based analytics or Sandboxing.in the event these options are chosen, data-in-transit is encrypted using SSL end-to-end.
Data transfer between update servers and the virtual machines is completed via SSL end-to-end. - Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
-
Customers have the option of using Cloud based analytics or Sandboxing.in the event these options are chosen, data-in-transit is encrypted using SSL end-to-end.
Data transfer between update servers and the virtual machines is completed via SSL end-to-end.
Availability and resilience
- Guaranteed availability
- As Fortinet are providing individual virtual machines, no formal SLA is offered with regards to platform uptime as this would dependent on the end-user or a third-party cloud-provider.
- Approach to resilience
- Datacentre infrastructure is used to provide updates to signature databases and in some cases (where the customer chooses) process files or emails for zero-day threats or spam. Fortinet have a global network of highly available datacentres, which are used to push updates or provide services. Utilisation of these service is done via a 'closest regional model'. However, should Fortinet lose a region the service will automatically default to the next available region, unless the user opts out.
- Outage reporting
-
Individual virtual machines can report errors and outages through various means (including, API, Email, Web Interface, SNMP).
In the event of an error to fetch an update, the local system will report this failure via the above methods. Service Status of the datacentre is available publicly on Fortiguard.com
Identity and authentication
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google apps)
- Dedicated link (for example VPN)
- Username or password
- Other
- Other user authentication
- Adminstrators who access the Virtual Machine(s) are authenticated against Username & Password set by the customers administrator.
- Access restrictions in management interfaces and support channels
- Management access to the Virtual Machines is controlled by the customer. Options for limiting access include static accounts, using username & password, LDAP integration, Trusted Host access via specific subnet or IP.
- Access restriction testing frequency
- Never
- Management access authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
- Username or password
- Other
- Description of management access authentication
- Management access to the Virtual Machines is controlled by the customer. Options for limiting access include static accounts, using username & password, LDAP integration, Trusted Host access via specific subnet or IP.
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Dedicated device on a government network (for example PSN)
- Dedicated device over multiple services or networks
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Common Criteria (CC)
- Department of Defense UC APL - USA
- ISO 9001:2015 - Canada R&D offices
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- As Fortinet is a US Company, it complies with all relevant requirements as part of the National Institute of Standards and Technology (NIST) framework.
- Information security policies and processes
-
Compliance enforcement, testing and planning is managed by the global-infosec team. The team consists of multiple areas that control specific assets, roles and data within the business. All teams report into their respective managers, who in turn report to the global Vice President for Corporate Information Security (VP-CIS). The VP then in turn reports into the CISO and ultimately the board.
Fortinet ensure policies are followed through a mixture of methods. The global workforce has mandatory best-practice and policy training once a quarter to ensure they are reminded and aware of the nature of their responsibility to keep Fortinet secure from breach. There are also policies in place that allow for reporting of actual or suspected violation of any security policies, either directly to the global-infosec team or via an anonymised ‘whistle-blower’ method.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Fortinet maintain an asset management inventory, which houses a log of the versions of software/firmware currently in use within internal systems. Configurations on all critical systems are backed up daily with changes logged in the system. All changes to internal configurations or assets are done within a pre-designed change window (excluding emergency changes) and are subject to a Change Approval Process before being implemented.
Policies dictate that any critical changes to internal infrastructure, such as major redesigns or updates, are subject to security and technical review, along with a vulnerability assessment and penetration test, if applicable. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
The Threat Management Programme proactively governs threats that include the identification, assessment and remediation of threats to Fortinet’s systems, data and business processes.
This is done through the implementation of The Threat Awareness Programme, Integration of Threat Intelligence Feeds and Insider Threat Programme, including education. Potential threats are found using a combination of new intelligence from threat feeds but also through reporting via internal Fortinet staff or third parties. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Potential compromises to the Fortinet internal systems are found through the Threat Management Programme. New vulnerabilities may be discovered through amended penetration testing methods from discovered vulnerabilities through the Threat Feeds, or via the Security Operations Centre.
If a compromise is found a dedicated internal team is mobilised to review the compromise and remediate against it. This follows a pre-defined Incident Response Plan. The Security team aim to isolate and remediate threats as soon as possible after they have been discovered. - Incident management type
- Supplier-defined controls
- Incident management approach
- Fortinet have a defined Incident Response Operation Policy (IRO). IRO encompasses a defined policy for how users report actual or suspected cybersecurity incidents, along with root cause analysis and lessons learnt procedure. Furthermore, the document includes an Incident Response Plan (IRP), defining how Fortinet security staff and IT respond to actual or suspected cybersecurity incidents.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- Climate change continues to pose a significant threat, and all business and public organizations around the globe must do their part to address it. Further to efforts in its own operations, Fortinet is focused on reducing the environmental footprint of its customers by innovating highly efficient, integrated appliances and cloud-based security solutions
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.
We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals.
We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.
At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.
In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.Tackling economic inequality
As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.
We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.
We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds.
We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.
For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.
We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.
Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.Equal opportunity
Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.
Softcat supports diversity and inclusion through various networks including:
- Supporting Women in Business (SWIB)
- The Ethnic and Cultural Network
- The Pride Network
- The Family Network
- The Empowering Disability and Neurodiversity Network (EDN)
- The Faith at Work Network
- Armed Forces & Veterans Network
These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.
Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally.
Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive.
Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.Wellbeing
At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.
Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause.
Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.
Pricing
- Price
- £961.67 a unit
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Free trails of Fortinet products are available on request from both Fortinet and Fortinet Partner Sales Teams. Trials are typically time limited to 30 days. Full functionality is supplied as part of a trial period.