Logit.io Metrics as a Service (MaaS)
The Logit.io platform makes logging and metrics analysis easy by building on the best open source technology including OpenSearch, Elasticsearch, Prometheus, OpenTelemetry, Jaeger, Logstash, Kibana and Grafana. Use the Logit PaaS service for container monitoring, cloud observability, logging, metrics, APM and much more. All services are ISO27001 certified.
Features
- Open logging platform including hosted Opensearch, Elasticsearch, Logstash and Kibana
- Open metrics including Open Telemetry, Tracing APM, Prometheus and Grafana®
- ISO27001 Certified. PCI, GDPR, HIPAA and SOC 2 Compliant
- Role-based access controls and complete audit trail of user actions
- Single Sign-On (SSO) using LDAP, AD, SAML, Google Workspace, AzureAD
- Support for Okta, OneLogin, PingFederate 7, Salesforce, SiteMinder, SSOCircle
- Real-time Alerting to Slack, Jira, Pagerduty, VictorOps, ServiceNow and more
- Pre-configured and fully customisable Logstash pipelines to enrich your data
- Support for AWS, Azure, GCP, Containerisation and on-premise
- Expert Elasticsearch support engineers, live chat and help centre knowledgebase
Benefits
- Actionable insights to deliver the best experience for your customers
- Enable your teams, gain deeper insights, detect faults, reduce downtime
- Consolidate operational and security data into a single unified platform
- Get alerted to your existing ticketing, notification and monitoring systems
- Ensure you are meeting your auditing, compliance and security requirements
- Increase observability across cloud, on-premise and hybrid cloud environments
- Simple and secure on-boarding, accelerating the time to value (TTV)
- Reduced total cost of ownership (TCO)
- Rationalise application, confidently migrate to multi-cloud and hybrid cloud faster
- High Availability Enterprise uptime SLAs available to 99.999%
Pricing
£59 to £40,215 an instance a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
7 9 6 7 6 0 4 5 6 5 1 3 6 1 0
Contact
Logit.io
Lee Smith
Telephone: 07715817744
Email: sales@logit.io
Service scope
- Service constraints
- None
- System requirements
-
- Data sources with internet or private network connectivity
- Kibana compatible browser if applicable
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support response times will typically be within the same/next business day, 4 hours or 1 hour depending on package level that is purchased.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We use 'Intercom.io' to provide our web chat platform.
- Onsite support
- Yes, at extra cost
- Support levels
- Support levels are based on account package. Basic - Email only during business hours. Pro - Email and live chat during business hours. Enterprise - Telephone, live chat, email and dedicated account manager. Out of hours 24/7 technical support. Support is included in the service cost based on the package. Enterprise requires a minimum monthly spend per month.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- On-boarding is managed through the web platform and a setup process. Users are provided with a task list to collaboratively learn and engage with service features. Each task presented has a dedicated process and user documentation. We have a dedicated help centre to answer FAQs. Onsite training and workshops are available to deliver integration support and solution design.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Data can be extracted prior to or at termination using APIs. Customers can also use Snapshot and Restore tools. Assistance with utilising APIs and transitioning your solution can be provided at additional cost.
- End-of-contract process
- ELK Stacks will be decommissioned and the data is permanently deleted. This is included in the price of the contract.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Full setup and access can be controlled via our web interface.
- Web interface accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web interface accessibility testing
- Localised testing
- API
- Yes
- What users can and can't do using the API
- Actions available in the web GUI can be undertaken through the API.
- API automation tools
- Other
- Other API automation tools
-
- Restful API
- Elastic Search API
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
-
- Automatic
- Manual
- Independence of resources
- Each Logit ELK stack has its own dedicated resources, featuring highly available Elasticsearch, Logstash and Kibana instances. All Logit ELK stacks are customisable to meet your teams needs reducing friction and increasing the effectiveness of your logging and metrics management.
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
- Other
- Other metrics
-
- Daily Usage Metrics
- Application Audit Logging
- Reporting types
-
- API access
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Elastic search indexes
- Logstash configuration
- Alert configuration
- Kibana configuration
- Logging and Metrics Data
- Backup controls
- Custom schedules can be configured by our support team
- Datacentre setup
-
- Multiple datacentres with disaster recovery
- Multiple datacentres
- Scheduling backups
- Users contact the support team to schedule backups
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
SLA availability is based on account level
Pro - 99.9% availability
Enterprise - Guaranteed SLA options available up to 99.999%.
Service Credits are calculated as a percentage of the total charges paid by you for the stack for the billing cycle in which the SLA was not met, see terms and conditions document for more details.
Visibility provided on our public status page and your dashboard - Approach to resilience
-
ELK Stacks are highly resilient by design as their components horizontally scale across different isolated resources and datacentre locations. ELK Stacks can remain operational when any of the resources fail. Active monitoring detects failures and auto heals the stack by allocating resources and restoring resiliency.
Our platform is highly available by design and geographically distributed across multiple regions. - Outage reporting
-
Global outages are displayed on a public status page with incident details and estimated resolution time.
Stack outage reports can be customised to alert users in a variety of different ways including webhooks, emails, slack, pagerduty and many more.
Identity and authentication
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Other
- Other user authentication
-
Logit provides you with a wide variety of industry standard authentication options. With this, you decide how your organisation manages and controls secure access to the Logit platform.
If you are part of a organisation that needs to federate its existing enterprise directory service to allow employees to authenticate on the Logit Platform, using existing enterprise credentials, we offer a range of Enterprise IdP connections for example Single Sign On via SAML, GSuite, Azure AD, Okta etc
Use your existing social authentication providers, such as Google, Github or Microsoft to effortlessly sign-in to the Logit platform and secure your account. - Access restrictions in management interfaces and support channels
- Logit provides you with role based access controls on your account, to manage your teams and individual users. You can invite users to access your account, and configure team privileges for granular control. For instance, you can allow users of your billing team to only handle and manage payments and procurement. The web support channel is integrated into the web application and secure token is used to assure identity. You control access to your account and grant access to our support staff as required.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Devices users manage the service through
- Dedicated device on a segregated network (providers own provision)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Approachable Certification Ltd
- ISO/IEC 27001 accreditation date
- 22/01/2019
- What the ISO/IEC 27001 doesn’t cover
- None. All G-Cloud services are covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 25/01/2017
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- None
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Information security policies and processes
-
Logit is audited by an ISO/IEC 27001:2013 UKAS certified auditor and is ISO/IEC 27001:2013 certified. ISO/IEC 27001:2013 is a standard for an Information Security Management System (ISMS), specifying the policies and procedures for all legal, physical, and technical controls used by an organisation to minimise risk to information.
It is Logit’s policy to maintain an ISMS designed to meet the requirements of the ISO/IEC 27001:2013 standards in pursuit of its primary objectives, purpose and the context of the organisation. We also operate in compliance with GDPR, HIPAA and SOC 2.
To accomplish this we make use of industry leading security tools and best practices to ensure the highest level of security at Logit. You can request a copy of the certification from your Logit sales representative.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Logit carries out risk assessments to identify potential risks, their impacts and to identify controls, in line with Logit’s risk management framework. No change implementation work is done until the change is agreed by the relevant parties. Logit is a certified ISO27001 organisation and undertakes external pen testing.
Platform configuration and changes must undergo risk and impact assessments before any change is deployed to a production environment. They are developed and tested in isolation by multidisciplinary teams, using specific tools and techniques, including continuous integration, automated unit testing, pair programming and test-driven development. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
Logit has an established process to monitor our assets and third party software. Patching is prioritised on vulnerability severity and risk. Our patching policy explicitly states that any software or component should be rapidly patchable in an automated fashion.
Penetration testing is undertaken to assert these policies and practices are effective and sufficient. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
All platform activity is continuously monitored and recorded to detect unusual behaviour and identify potential compromises.
Our Information Security Management System (ISMS) explains who and how specific types of compromises are handled. Logit have defined incident management and business continuity processes which has various levels priority depending on the severity and impact of an incident. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Logit has a defined incident management process as part of its Information Security Management System. Incidents can be reported, immediately after they are seen or experienced, via multiple support channels. Incident reports and status, where appropriate, are provided on our public status page and are updated regularly, or directly communicated to the user who reported the original incident.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Supplier
- Virtualisation technologies used
- Other
- Other virtualisation technology used
- Docker
- How shared infrastructure is kept separate
- ELK Stacks are highly resilient by design as their components horizontally scale across different isolated resources and datacentre locations. ELK Stacks can remain operational when any of the resources fail. Active monitoring detects failures and auto heals the stack by allocating resources and restoring resiliency. Our platform is highly available by design and geographically distributed across multiple regions.
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
-
- 98% of hosting rooms are free from air conditioning
- The water-cooling enables 70% of heat emitted by the processors to be dispersed
- Air-cooling evacuates the remaining 30%
- PUE is an indicator of a datacentre's power usage effectiveness. With its efforts to reduce its energy consumption, average datacentre PUE is 1.09.
- The 30% air-cooling + 70% water-cooling = 0% air-conditioning system is deployed in all of our new datacentres. With this system, we've been able to reduce our energy costs so much that electricity only amounts to 10% of the overall cost for running our datacentres.
Social Value
- Social Value
-
Social Value
Tackling economic inequalityTackling economic inequality
Small and Medium Enterprises (SMEs) play a crucial role in tackling economic inequality by fostering entrepreneurship and supporting business growth, thereby creating opportunities for employment and economic empowerment. By providing resources, mentorship, and access to networks, SMEs can empower individuals from marginalized communities and deprived areas to start their own businesses. Through job creation, especially for those facing barriers to employment, SMEs contribute to reducing inequality by offering opportunities for meaningful work and financial stability. Additionally, by locating their operations in underserved areas, SMEs can stimulate local economies, driving economic growth, and revitalizing communities.
Pricing
- Price
- £59 to £40,215 an instance a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Trial length 14 days with all account features included. Data retention fixed at 14 days. Daily volume restricted to 25GB per day. Trial length and daily volume can be extended by contacting the support team.
- Link to free trial
- https://logit.io/sign-up