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Phoenix Software Ltd

CyberArk Workforce Password Management SaaS

The service offers a password vault for business users to store any secrets such as (business) personal usernames and passwords to unconnected (non federated) services and any secrets including file attachments.
It gives users a simple sing on experience to web applications (auto login).

Features

  • Secure secret storage (Vault)
  • Single interface for access to federated applications
  • Land and catch automation to onboard credentials for web interfaces
  • Sharing with peers either directly to via folder sharing management
  • Avoid password re-use /use of known compromised credentials
  • Company governance enforcement such as unsanctioned applications, MFA strength

Benefits

  • Single interface to store passwords and secrets
  • Single interface to automatically connect to non connected applications
  • Easily & safe sharing of secrets with peers
  • Safe storage of passwords and secrets
  • Company governance enforcement
  • Audit & reporting on used applications, compromised credentials etc.
  • Avoid the use of unsanctioned apps

Pricing

£4.20 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 9 7 0 7 8 6 2 5 4 8 5 5 1 6

Contact

Phoenix Software Ltd Jonny Scott
Telephone: 01904 562200
Email: ccs@phoenixs.co.uk

Service scope

Service constraints
The Service is delivered as SaaS. To manage access of on-prem/private cloud applications and/or to connect to on-prem/private cloud directories (AD, LDAP), it includes a gateway to deploy in the on-prem/private cloud environment. The service includes browser plugins.
System requirements
  • Compatible web browser :
  • Microsoft Edge, Firefox, Chrome, Safari 9+
  • The Identity Gateway requires Windows 2016 server (or later)
  • 8GB memory and 2 CPU cores.
  • Ability to deploy browser plugins for password management

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours for critical events
4 hours for serious events
6 hours for moderate events
12 hours for minor events
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
24x7 Helpdesk support
Professional Services for deployment and post-installation modifications
Technical Account Management as an ongoing service
Customer Success assistance to guide the IAM Program
Support available to third parties
Yes

Onboarding and offboarding

Getting started
CyberArk provides detailed documentation on the CyberArk Docs site. CyberArk and it's partners can also provide Professional Services to new and existing customers for this purpose.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data is made available upon request.
End-of-contract process
After a specified period of time the tenant and the data is holds it deleted from the cloud service.

Using the service

Web browser interface
Yes
Using the web interface
The solution is fully managed with a web interface. There is no other interface available.
The business users will make use of the web interface only.
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
N/A
API
Yes
What users can and can't do using the API
"The whole solution is build upon documented microservices. Any action that can be done via the web interface can be done via API calls. On top of this additional API's are available.
The solution comes with a runbook orchestration engine that offers a visual no-code interface to automate tasks based upon API calls."
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
The service has been designed to sacle automatically. Plus the standard service instanciation can withstand several thousands requests per minutes
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • Other
Other usage reporting
Webhook, Reports, Events

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
  • Active users, logins, failed logins, Application usage insights
  • Activity monitoring including recording of web sessions.
  • SLA & status information of the online services.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
CyberArk

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
Accordingly to SOC2 requirements
Backup controls
Users cannot manage the backup procedures. This is CyberArk internal procedure to guarantee SLA.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

Guaranteed availability
"99.99% Availability.
Service credit allocation in case of lower uptime :
- Less than 99.99% but equal to or greater than 96% : 10% of annual Subscription Fees
- Less than 96% : 20% of annual Subscription Fees"
Approach to resilience
"CyberArk Identity is architected to run on multiple Availability Zones which ensures redundancy within
each region. Additionally, every region has designated DR region. In event of a catastrophic failure
across all 3 Availability Zones, CyberArk will restore services to a designated DR site. Additionally,
we also take frequent backups in al DR regions so that in the event of a failure we can restore the
service gracefully."
Outage reporting
"1. Public dashboard
2. Email subscription to alerting
3. SMS subscription to alerting
4. Webhook call to automate response workflows"

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
Other user authentication
"This depends upon the configured policies. For example username + password (from a connected datastore such as AD, LDAP or any federated directory such as Entra, Google, etc) with 2nd factor enforcement if desired.
The 2nd factor to choose from is configurable by policy and can be with the use of the related mobile app, TOTP via email & SMS, Hardware integration such as platform authenticators, FIDO keys or smartcards, QR-code, Biometrics and more.
The whole solution works in an adaptive way based on policies set and user behaviour.
Access restrictions in management interfaces and support channels
"This depends upon the configured policies. For example username + password (from a connected datastore such as AD, LDAP or any federated directory such as Entra, Google, etc) with 2nd factor enforcement if desired.
The 2nd factor to choose from is configurable by policy and can be with the use of the related mobile app, TOTP via email & SMS, Hardware integration such as platform authenticators, FIDO keys or smartcards, QR-code, Biometrics and more.
The whole solution works in an adaptive way based on policies set and user behaviour.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
Description of management access authentication
This depends upon the configured policies. For example username + password (from a connected datastore such as AD, LDAP or any federated directory such as Entra, Google, etc) with 2nd factor enforcement if desired.
The 2nd factor to choose from is configurable by policy and can be with the use of the related mobile app, TOTP via email & SMS, Hardware integration such as platform authenticators, FIDO keys or smartcards, QR-code, Biometrics and more.
The whole solution works in an adaptive way based on policies set and user behaviour.
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The Standards Institute Israel
ISO/IEC 27001 accreditation date
14/03/2023
What the ISO/IEC 27001 doesn’t cover
Certificate is Applicable to Business processes: Research, development, sales and support of information security solutions and technologies.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
N/A
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
CyberArk’s products are listed as level 1 on the Cloud Security Alliance’s Security Trust Assurance and Risk (STAR) registry. This encompasses key principles of transparency, rigorous auditing, cloud security, and privacy best practices. This information can be found here: https://cloudsecurityalliance.org/star/registry/cyberark/
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO 9001
  • Common Criteria
  • NISA Certified
  • VPAT 508
  • FIPS 140-2
  • NIST 800
  • SOC2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
CyberArk has the following additional accreditations: ISO 9001, Common Criteria, NISA Certified, VPAT 508, FIPS 140-2, NIST 800 & SOC2 certified.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Supplier-defined controls
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
"CyberArk uses various tools to continuously track and monitor security vulnerabilities. As part of theongoing information security activities, the security vulnerabilities are prioritized and assigned anappropriate remediation process according to the type of vulnerability, its severity and exposure.CyberArk’s security vulnerability steering committee gathers on a bi-monthly basis to track andmonitor open issues and remediation progress.
Details available on demand"
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Infrastructure monitoring is accomplished through a series of modern tooling utilizing traces, timeseries metrics, and logs. Appropriate SLO's and SLI"s are developed to trigger alerts and respondaccordingly. Data is collected from devices and applications in the network and aggregated into theSecurity Information and Event Management (SIEM) in order to detect and respond to possibleanomalies and threats. The SIEM is monitored by a dedicated 24/7 security operation center (SOC)to help rapidly detect and mitigate risks.
Incident management type
Supplier-defined controls
Incident management approach
CyberArk maintains a formalized, documented Incident Response Plan (IRP) and runs annual IRP
drills. The IRP outlines how incidents are identified, classified, reported, remediated, and mitigated
throughout the incident response process including post-incident assessments.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
"CyberArk SaaS solutions are hosted on AWS.
AWS is continuously working to increase the efficiency of our facilities, and our scale allows us to achieve higher resource utilization and efficiency than typical on-premises data centres. When possible, we incorporate direct evaporative technology for cooling our data centres, reducing energy and water consumption. During cooler months, outside air is directly supplied to the data centre without using any water. During the hottest months of the year, outside air is cooled through an evaporative process using water before being pushed into the server rooms, and we have optimized our cooling systems to minimize water usage. AWS has also demonstrated our commitment to water stewardship by using reclaimed or recycled water instead of potable water in multiple regions, and we are working with local utilities to expand the use of reclaimed water."

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Fighting climate change
Effective stewardship of the environment with activities that deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions.
We can support customers environmental goals by providing annual carbon emissions on contract and reduction plans.

We will run free of charge sustainability infrastructure reviews for customers to understand how they can reduce carbon emissions of their IT services.

We are working towards 2040 Net-Zero GreenHouseGas emissions.
Since 2021 we have been Carbon Neutral with Gold Standard Certified carbon credits - partner Ecologi.
By 2026 we aimed to reduce Scope 1 and 2 emissions by 50% from a 20/21 baseline year and which we have now achieved.
By 2030 we aim to reduce all of our emissions (including Scope 3) by 50% this is from a 22/23 baseline year.

Achievement of 2030 50% reduction targets (based on last FY) would mean a minimum carbon reduction of 142tCO2e per year for the public sector.

We record and monitor our usage/ conversion to carbon emissions monthly and progress is published annually on the website in accordance with PPN06/21 and SECR guidelines. We are ISO14001 certified, and our targets are currently being verified by SBTi.

Overall, the business:
-Generates solar energy (85%) with REGO renewable purchased energy.
-Zero waste to landfill waste management
-Minimises travel emissions by 60%
-Uses water wisely – reduced by 15%

Influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement.

We work hard to influence others and change behaviours to help fight climate change.

Workforce:
-Sustainability inductions
-Sustainability training
-Staff campaigns
-Volunteering opportunities
-Family woodland tree planting

Suppliers:
-Supply-chain reviews
-Sustainability training
-Blogs/ media content
-Sustainability training

Customers:
-Sustainability Infrastructure Review
-Hardware Carbon-Assessments
-Circular-Economy support
-Sustainability training

Covid-19 recovery

COVID-19
Help local communities to manage and recover from the impact of COVID-19 with activities in the delivery of the contract which:
Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors.
- Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme
Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services.
-Phoenix Small Business Digital Skills Outreach programme – webinars supporting cyber security, accessibility and licensing.
-Phoenix VCSE Digital Skills Outreach Programme – webinars supporting cyber security, accessibility and licensing.
Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.
-Phoenix Digital Skills Outreach Programme – Supporting people to access services services online e.g NHS app and Banking apps.
Examples of our working with London and Quadrant Housing Association to deliver befriending calls for tenants who were lonely and isolated as a result of Covid19.
We have also worked with Liverpool City Council to promote employability courses to those left unemployed by Covid-19 and who are now in employment.
We provided free of charge IT service desk to 15 charities during the pandemic and have worked closely with them to support them with returning to full operation again.

Tackling economic inequality

Tackling economic inequality
Create new businesses, new jobs and new skills with activities that, in the delivery of the contract:
Create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation.
-60% of our supply chain are SME’s
-We are signatories and adhere to the Prompt Payment Code
-Host Dragons Den SME supply chain sessions for new suppliers to showcase their services for our customers.
Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas.
- The Phoenix Employability Outreach Programme provide unique access to Microsoft Career Essentials digital literacy programme, career talks and employability advice.
Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors.
-Graduate work placements
-Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme for certifications to skill up for roles in the IT sector.
-We work with our supply-chain to create job roles with shared apprenticeship heads and promotion to permanent employment.
Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.
-Apprenticeships whereby we aim for c.10 graduating apprentices and all are moved into permanent employment with Phoenix.
-Skills City Bootcamp where we deliver career talks and provide projects to 19+ year olds seeking to upskill for employment in the technology sector.
Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.
-Our programmes are delivered in partnership with our customers, supply chain and workforce, including Career talks, mentoring and IT challenge activities.

Equal opportunity

Equal opportunity
Reduce the disability employment gap with activities that:
Demonstrate action to increase the representation of disabled people in the contract workforce.
-We are certified Disability Confident Employers (level 2).
-We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.
-We are exploring the use of the Voluntary Reporting Framework for understanding the disability makeup of the workforce.
Tackling workforce inequalities with activities that demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce.
- We focus on ensuring an inclusive and unbiased recruitment strategy, with unconscious-bias training, blind recruitment processes, and reviewing language and placement of advertisements.

-All staff trained receive mandatory EDI training annually.

Various initiatives include
-Signatories of the Race at Work Charter,
-Disability Confident Committed Employer
-Signatories of the Armed Forces Covenant
-Gender-Neutral toilets
-Prayer room
-Milk-pumping room
-Sponsor York Pride
-We have specific policies for Menopause, and LGBTQ+.
-We have established an Accessibility-Centre-of-Excellence to display the latest technology
-We monitor our workforce statistics and report on them:
Gender 65% male /35% female (industry-average 20%)
Ethnicity 5.6% (local-area 3.9%)
Staff turnover 12.3% (industry-average 13.2%)
Using the Voluntary Reporting Framework, we are working on what and how we can report metrics around disabled people in the workforce, including those with hidden disabilities.

We have been recertified as a Great Place to Work™ and UK's Best Workplaces™ for Women.

Wellbeing

Wellbeing
The mental health and well-being (MHWB) of our staff is of the utmost importance to us and our MHWB Policy aims to provide a working environment that promotes and supports the MHWB of all employees.
Activities that demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce at Phoenix include:
-We utilise different resources not least those from Mental Health at Work Commitment, NHS Every Mind Matters, and the MIND employer toolkit to improve our employee MHWB programme.
-All our staff heavily discounted private health insurance includes mental wellness. Plan members access a range of health treatments including face to face counselling and cognitive behaviour therapy.
-Phoenix invests in the St Johns Ambulance Mental Health First Aid training course to ensure we have MH first aiders in the business and the skills to address MH in the workplace.
-The new challenges the pandemic has raised, on our employee’s MHWB, has led to the creation of a staff network group who meet monthly, to ensure that all we do and say truly covers all aspects of MHWB.
-All employees are given a monthly wellbeing hour to take for their own personal time and are also supported with monthly tea and toast sessions discussing and normalising MHWB topics.

We influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.
-We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.
-We have established an Accessibility-Centre-of-Excellence to display the latest technology to the workforce, supply chain and our customers
-We deliver digital accessibility training to customers
-We are sponsors of the Neurodiversity Awards

Pricing

Price
£4.20 a unit a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 days free trials, unlimited features
Link to free trial
https://www.cyberark.com/try-buy/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.