Cobry

Google Cloud Platform (GCP)

With Google Cloud Platform, we help organisations to leverage the third largest public cloud.

We cover operations, security, data and application development.

Our example services include:
Infrastructure Modernisation,
Data Pipeline Modernisation,
Business Intelligence (Looker),
API Management

However, we can meet the needs of many other cloud projects as required.

Features

• Data pipeline modernisation
• Database optimisation
• Real-time analytics via Looker
• Increased data governance
• Training and driving a data culture
• Embedded Analytics
• API Management
• SAAS Data Consolidation
• Data Security
• Data Visualisation Services

Benefits

• Lower data processing costs
• Reduce query time
• Enablement of faster decision making
• Increased compliance
• Better trained employees
• Make your data available to customers and end-users.
• Allows managed external use of your data
• Increased visibility of data across applications
• Increased identity and access management
• Increased accessibility to enhance insights from data

£0 an instance

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan@cobry.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

797595068535717

Contact

Ryan McKenna
01413432443
ryan@cobry.co.uk

Service scope

• Service constraints: Company resource and time may be limited, planning and preparation via client communication is therefore crucial.
• System requirements: No concrete system requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within agreed SLA; ; Ranging from 2 hrs to 1 working day.; ; Support services are open from 9am-5pm, Monday-Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web Chat is available via Google Chat groups.; ; Available to anyone using our products or services.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Support levels customisable based on customer requirements, commonly split into three tiers; Gold, Silver & Bronze; ; Pricing is agreed after scoping the clients needs.; ; Account Manager and Cloud Engineer available depending on the size of project and support agreement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide on-site and online training (onboarding) in addition to direct consultancy via web-chat.; ; Documentation is provided upon request.; ; Onboarding sessions are provided with most services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There are tools available for user data-extraction if required.; ; It is up to the user to extract this data when deciding to end their service agreement.; ; However backups can be provided at an extra cost.
• End-of-contract process: In the price of the contract we offboard the user, and help with any queries that the user may have during the offboarding process.; ; We can assist the user with their offboarding at a technical level at an additional cost - depending on the scope of the project.

Using the service

• Web browser interface: Yes
• Using the web interface: Using the Google Cloud Admin Console, users can set up and manage services on Google Cloud by creating an account and navigating through an intuitive Console. They can provision new resources, adjust configurations, and monitor performance metrics directly. Changes to services, including scaling, modifying security settings, and updating software versions, are facilitated through a series of clicks or guided wizards, ensuring ease of use and flexibility.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The Google Cloud Console is created and managed by Google to meet all the latest accessibility requirements.
• Web interface accessibility testing: The Google Cloud Console is created and managed by Google to meet all the latest accessibility requirements.; ; All testing and maintenance is carried out by Google Cloud.
• API: Yes
• What users can and can't do using the API: Google Cloud has a vast selection of API's to utilise and manage - all accessible via the Google Cloud Console - with limitations and controls dependent on user roles.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats: Other
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Users can extensively manage Google Cloud Platform (GCP) resources through the Google Cloud CLI, including setting up services, deploying applications, and managing infrastructure.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: The infrastructure we leverage is large enough for that not to be an issue (Google). We also have SLA's in place to ensure satisfaction with the service.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Budgets can be set within the GCP Console to alert admins when they are approaching their usage limit automatically.

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Uptime
  • Downtime
  • Response-time
  • Pod Numbers
  • Server time
  • Others available for configuration
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google Cloud

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Files
  • Virtual Machines
  • Databases
  • Messaging Queues
  • System Images
  • Objects
  • Configuration
• Backup controls: Depends on the service purchased via Google.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We adhere to Google Cloud's SLA's found here:; ; https://cloud.google.com/terms/sla
• Approach to resilience: We leverage Google's data centres.; ; More information on this can easily be found online or through request.
• Outage reporting: There is a Public Dashboard available for the limited number of Google Cloud Outages.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Admin can control user permissions and visibility.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 30/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO9001/14001:2013

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security policies are outlined and audited as part of our ISO27001 framework, policies include:; ; Access Control Policy; Anti-Piracy Policy; Backup Policy; Data Protection Policy; EMAIL/CHAT & INTERNET ACCEPTABLE USAGE POLICY; LAPTOP POLICY; LEAVING POLICY; NETWORK SYSTEMS MONITORING POLICY; PASSWORD POLICY; REMOTE ACCESS AND MOBILE COMPUTING POLICY; VIRUS PROTECTION POLICY; SECURITY INCIDENT REPORTING POLICY; ; The ISMS manager ensures all policies are followed, with any non-conformances logged in a non-conformance log. These are internally and externally audited annually at a minimum.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We rely on the Google documentation to highlight any security issues and respond to those with immediate priority.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Google patches all services we resell.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Supplier responds to all potential compromises and patches on behalf of us.
• Incident management type: Supplier-defined controls
• Incident management approach: Non-conformance logs are kept and maintained.; ; Business Continuity and Disaster recovery plan in place.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Google Data Centres are built to adhere to the EU code of conduct.; ; More information here:; https://www.google.co.uk/about/datacenters/efficiency/

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a Google Cloud Partner, we contribute to combating climate change by leveraging Google Cloud’s sustainable cloud infrastructure. Google Cloud data centres use less energy than typical data centres, significantly reducing our carbon footprint. By reselling GCP solutions, we enable our clients to capitalise on highly efficient virtual services that diminish reliance on physical resources, thereby conserving energy and reducing greenhouse emissions globally.

  Covid-19 recovery

  Through our partnership with Google Cloud, we offer robust cloud solutions that have been instrumental in supporting businesses during the Covid-19 pandemic. Our services facilitate remote work by providing secure, scalable cloud infrastructure and software solutions. This not only helps organisations maintain operational continuity but also supports health initiatives by enabling virtual collaboration, thus reducing the need for physical contact.

  Tackling economic inequality

  We tackle economic inequality by integrating Google Cloud’s training resources into our onboarding. Our onboarding offers free access to GCP training and certifications for all members of staff working in our data teams. This initiative aims to democratise access to advanced technology skills, paving the way for high-paying jobs and career progression in the tech industry, regardless of one's socio-economic background.

  Equal opportunity

  Our equal opportunity efforts are amplified by Google Cloud’s commitment to diversity and inclusion. As a reseller, we adopt Google’s comprehensive approach to workforce diversity, ensuring that recruitment, training, and career advancement opportunities are fairly accessible to all candidates, regardless of gender, ethnicity, or background. We continuously strive to create an inclusive environment that reflects the diverse communities we serve.

  Wellbeing

  Google Cloud’s solutions offer a more balanced and adaptable working environment for our clients and their employees. By providing tools that support remote and hybrid work models, we help individuals achieve a healthier work-life balance, which is crucial for mental and physical health.

Pricing

• Price: £0 an instance
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Multiple free trial and credit options are available via us as a Google Cloud Partner.
• Link to free trial: https://cloud.google.com/free/docs/gcp-free-tier

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan@cobry.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.