INTERM IT (UK) LIMITED

Microsoft Azure/Entra

We provide a complete service for Azure, from supplying annual licenses to migration, security, training and ongoing support. We can configure and implement any Azure services to suit your needs, from hosting emails right through to running disaster recovery virtual servers to kick in should you ever need them to.

Features

• Complete range of Microsoft 365
• Microsoft UK Data Centres
• Cloud Consultancy and Onboarding Services
• Training and Support and Services

Benefits

• Utilise the Complete Power of Microsoft Cloud
• Options to fit School Requirements
• Windows 11 readiness/migration consultancy, design and planning
• Implementation and Support for the strategic move to the cloud
• Microsoft Enterprise Workshops and Training services

£1,129.00 an instance a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.spragg@intermit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

807176049950214

Contact

Richard Spragg
01763272765
richard.spragg@intermit.co.uk

Service scope

• Service constraints: Legacy or Unpatched Browsers connections may not be supported to access services. We support all other services; however, we do recommend that customers use supported operating systems.
• System requirements:
  • Internet Connectivity
  • Operating systems within manufacturer support

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to questions within 4 hours, but on average we respond within 15 minutes. Our helpdesk is available Monday - Friday 8:00am - 5:00pm excluding public holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Regular onsite support - £39.99 per hour up to 8 hours per week; Regular onsite support - £36.70 per hour 9 hours per week up to 26 hours per week; Regular onsite support - £33.90 per hour 26 hours plus per week; Out of Hours onsite support - £49.99 per hour; Emergency onsite Call Outs - £69.99 per hour; £362 per day Consultant, Overnight stay - £120 per person per night. Post 30miles from Hertford, Hertfordshire - £0.50 per mile. ULEZ, tolls or additional unavoidable travel costs – at cost + 15%
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To initiate the process, a member of our senior management team will personally meet with the customer to outline their requirements and receive any pre-existing handover documents. Interm IT will review existing documentation for the customer and create a handover folder for this. Our team will then use this to install / migrate information onto the new cloud software. ; ; Once installation of the cloud software is completed and any necessary information has been migrated, an expert within our team will complete a handover / training with the school. Typically conducted with key members of the school's staff, this session can be held either as twilight training or virtual. Where possible, we endeavour to host this in person as this is more effective. Training will cover the cloud software, the network, how to access systems and how to create staff, pupil information and classrooms. The specifics of the training will be tailored to meet the unique requirements of the customer’s software. Any additional training needs will be addressed as part of our ongoing support services.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: We do not hold data, upon contract termination all devices are reset and must be configured by the new provider.; Buyers can purchase additional offboarding services, to facilitate handover/on site data extraction if required.
• End-of-contract process: Microsoft Cloud services and hardware support will end once the contract term has been fulfilled and subscriptions deleted. Customers are able to transfer management and licenses to other providers as required.; Buyers can purchase additional offboarding services, to facilitate handover/on site data extraction if required.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can set up the service using their own domain email accounts and a password. They can then create classes and groups for teams, use Intune for education, with staff, faculty, and students on one cohesive system.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Since this service is provided by Microsoft and not developed by us, its compatibility with accessibility services relies on the browser being used by the user.
• Web interface accessibility testing: As this is a product made by Microsoft, Interm IT simply configure and support the system.
• API: No
• Command line interface: Yes
• Command line interface compatibility:
  • Windows
  • Other
• Using the command line interface: Users have the capability to leverage Powershell commands for modifying Azure resources. With Powershell, users can efficiently make adjustments to their Azure tenancy. While nearly all actions possible through GUI or online interfaces can be replicated via Powershell commands, it is a lengthy process and is not our preferred method. We would always aim to use the online interface.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Microsoft manage performance service demand on their hosted platforms. Interm IT configures services and tools to meet DfE requirements, plus certain tasks are self-service for the ease of its users.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Phone call.

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Network
  • Other
• Other metrics:
  • RF heatmap coverage
  • User experience
  • Device health
  • Client health
  • Visual connection diagnostics
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • We can facilitate daily configuration file back ups.
  • Assist with managing backup media.
  • Arrange backup testing to ensure they are valid and operational.
• Backup controls: Users are unable to control what back ups are performed.
• Datacentre setup: Single datacentre
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: This service is live 24/7. This controls all of the access points and switches for all supported schools. The only time this would go down is if our office had a power cut. Users would not be affected as devices keep their configuration. However, during the outage no changes updates would be able to be made.
• Approach to resilience: The system has been designed and tested around security. Following Microsoft’s zero trust security policy we have created strict access policies to make sure your data is kept secure. All data is held in Microsoft’s Azure servers keeping security and resilience at the forefront of all planning aspects.
• Outage reporting: Should there be any service outages, we will report this to buyers via email/phone, with updates on social media.

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We follow a zero-trust access policy. We first assess if the user needs access, and if they do they are only given access to what they need. We keep administrator user numbers to as low as possible.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We follow a zero-trust access policy. We first assess if the user needs access, and if they do they are only given access to what they need. We keep administrator user numbers to as low as possible.
• Information security policies and processes: Interm IT UK Ltd has implemented various safeguards to ensure the security and privacy of your personal data. We have developed administrative, technical and physical safeguards, including specific training for staff authorised to access personal data. In the event of a data breach, Interm IT UK Ltd will launch an investigation and comply with the Information Commissioner’s Office’s reporting procedure. We retain your personal information as long as it is relevant and necessary for us to to provide our Products and Services. We may also retain information from previous customers in order to comply with current government regulation, resolve disputes, troubleshoot problems and assist past customers with Product or Service enquiries. After it is no longer necessary for us to retain your personal information, we will dispose of it in its entirety in a secure manner.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Only 3 members of the Senior Management Team have full administrative access to systems. Activity is visible at all times for transparency, and should management change take place all accounts and access are revoked immediately.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: As we use third party solutions to provide services, our process for vulnerability management is fulfilled through third parties. In the event that we are notified of a potential vulnerability we will immediately contact the relevant third party to resolve this issue.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: As we do not store any school data, for improved security, there are limited threats to our services. However, should an issue arise a member of the SMT with full administrative access would lock account access for vulnerable accounts/devices and resolve the issue remotely immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event that an incident occurs, customers can report issues to our service desk, who will immediately escalate to Senior Management. Our data protection officer is responsible for resolving this and emailing a PDF report within 48 hours of incident resolution.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: As it is Microsoft's service they adhere to the EU Code of Conduct themselves.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have implemented a range of initiatives and practices to actively reduce our carbon footprint and contribute to a more sustainable future. ; ; We minimise the need for travel, reducing greenhouse gas emissions associated with transportation, through hosting virtual meetings and training sessions wherever practical. This reduces our carbon footprint and enhances efficiency and productivity. We aim to reduce the number of individual cars on the road, leading to lower emissions and less traffic congestion, through actively encouraging vehicle sharing amongst our employees. ; ; We support remote working for our Service Desk personnel, which provides them with flexibility, and helps minimise commuting and its associated environmental impact. For our employees that do not work remotely we have implemented LED lighting throughout our offices. This transition supports sustainability and provides a better working environment for our employees. ; ; For waste management, we recommend Enviro Electronics, a company that specialises in recycling 100% of electrical waste in schools. All our customers can use this free of charge service, which we promote via social media posts, our newsletter and on-site technician visits. Our partnership ensures that waste generated in educational institutions is properly managed and recycled, reducing the amount of waste sent to landfills and promoting a circular economy. We also encourage and support recycling of equipment from one school to another. ; ; We request deliveries on pallets instead of individual packaging whenever possible to reduce packaging waste. We request updated environmental policies from suppliers annually to ensure they continually align with our environmental goals. ; ; We are committed to embracing paperless practices whenever feasible. Additionally, we actively explore renewable energy options and utilise green fuels wherever possible to power our operations, such as current discussions to install solar panels. This aligns with our Carbon Reduction Plan which breaks down our methods of achieving net-zero emissions by 2050.

  Covid-19 recovery

  During Covid-19, we recognised the importance of maintaining and increasing our workforce to support the economy and provide job security. We sought opportunities to retain existing employees and, where possible, create new positions. By doing so, we aimed to alleviate financial strain and promote stability within our local communities. ; ; With our commitment to community support, we made a conscious effort to prioritise utilising local independent businesses, through government schemes where possible. We recognised that they were heavily impacted by the pandemic and aimed to contribute to their recovery by engaging their services and sourcing products locally. At the start of the pandemic, we were working with 3 local businesses. We now engage in multiple local business contracts and continue to prioritise local businesses where possible. ; ; Recognising the shift towards remote working, we implemented measures to support our staff in adapting to this new working environment. We provided the necessary tools and resources to ensure their productivity and engagement remained high. We offered individual flexible working, promoting a healthy work-life balance. Through this, 2 people were furloughed and all staff received statutory sick pay if they tested positive for Covid-19. As an initiative to support social engagement we hosted fortnightly virtual quiz nights, all staff were encouraged to participate and provided much needed social interaction. ; ; Upon returning to the office, we ensured staff desks adhered to the 2m social distancing rule, 1 member of staff accessed the staff kitchen at a time. As part of a phased return, “Department Bubbles” would work on alternate days to ensure social distancing was adhered to. Staff were required to use the best hygiene practices to keep their area tidy and free from germs. ; ; Extra care was taken to ensure Antibacterial wipes were available especially near hot spots such as door hands, appliances, cupboards etc.

  Tackling economic inequality

  We address economic equality through our commitment to training and employing apprentices. Our dedication to providing equal opportunities is evident in our collaboration with Solveway, where we support apprentices in achieving necessary GCSE grades by allowing exam retakes alongside on-the-job training. This approach bridges the skills gap, paving the way for sustainable employment. ; ; We have meetings between staff members and apprenticeship providers to ensure continuous and beneficial progression. Job opportunities are advertised on platforms like indeed.com, Facebook, Instagram, and LinkedIn, ensuring accessibility across all age groups. We also partner with local community centres, churches, schools, and organisations in deprived areas, to ensure we reach those with limited resources we place job advertisements on noticeboards and by attending job fairs. ; ; In a bid to eliminate barriers to employment, we opt out of flagging long-term employment gaps in our hiring process. This policy aligns with our commitment to addressing economic equality, acknowledging the discriminatory nature of such practices. ; ; We believe in collaboration and understand the importance of developing strong relationships within our community. We use local businesses for catering, cleaning services, floristry, scanning, and hardware supplies. This strengthens the local economy and helps create a sense of community and promotes sustainable practices. ; ; Education is integral to our community support initiatives. We organise training sessions and provide regular email updates to educate staff and customers about cyber threats, phishing, malware, and online safety best practices such as the safe use of social media. Collaboration with schools and Multi-Academy Trusts ensures widespread cyber awareness through discussions and trust meetings, accessible to staff at all levels, including presentations that are subsequently shared for educating students. This support prepares everyone for future challenges/opportunities, and once training has been completed follow-up information is provided via our ITIL Service Desk.

  Equal opportunity

  We are committed to promoting equal opportunities for those with protected characteristics in our workforce and working with suppliers and partners to address inequality and mitigate the risks of Modern Slavery. We ensure safeguarding is everyone's responsibility throughout our company and supply chain. We have practices to help ensure inclusivity and equality for all. ; ; We request Equal Opportunity policies from suppliers and partners. We believe that fostering a culture of equality should extend beyond our organisation and into business relationships. By encouraging our suppliers and partners to adopt similar policies, we aim to create a more inclusive and fair supply chain. ; ; When selecting new office spaces, we prioritise accessibility for individuals with disabilities. Our current office features ground-floor access, ramps, and disabled toilets and has disabled parking. This reflects our commitment to non-discriminatory employment opportunities in an inclusive physical environment. ; ; We facilitate economic equal opportunity by doing annual staff appraisals with each member of staff to outline any training they may need to support/progress in their career. We also review salary as part of this and are a living wage supplier. We have nondiscriminatory recruitment processes which include removing personal information from CVs.; ; Furthermore, we prioritise social inclusion for all staff members. We foster a culture of respect, understanding, and support, where every individual is valued and included. We encourage open discussions to create an inclusive atmosphere where all individuals feel comfortable and supported. ; ; To enhance awareness and understanding among our employees, we provide annual training on disabilities such as dyslexia and ADHD. These training sessions aim to educate our staff members about different disabilities, reduce stigma, and promote empathy and understanding. By fostering a supportive and inclusive work environment, we empower our disabled employees to thrive and feel respected.

  Wellbeing

  We place a strong emphasis on supporting the Health and Wellbeing of our workforce and collaborating with the wider community. We believe that a healthy and engaged workforce leads to greater productivity and overall success. ; ; We have implemented the following: ; ; We have 2 trained Mental Health First Aiders (MHFS) who are trained to provide support and assistance to colleagues when needed. This helps raise awareness, reduce stigma, and create a safe and supportive environment for everyone. MHFS are available during work hours and meetings can be held in person/over phone/facetime to make the resource more accessible to all. ; ; We organise regular wellbeing events e.g. wellness workshops and team-building activities. These provide opportunities for employees to prioritise their own health and wellbeing and promote a positive work-life balance. These are hosted at least 4 times a year. All staff are invited, and we gain feedback from attendees to plan future events and ensure they are effective/successful. ; ; Our employees face challenges due to rising living costs. To alleviate this, we provide winter heating packages, flexible working arrangements, employee discounts, and access to financial planning resources. Our employee discounts include purchasing items at cost from our suppliers and a paid membership to a local cash & carry warehouse, which allows discount for bulk purchase items and fuel. ; ; We actively recruit from the local community. This not only supports the local economy but also fosters a sense of pride and connection among our employees, as they contribute to the growth and development of their own communities. ; ; We have an app available which allows access to staff benefits including a 24 hour helpline.; ; By implementing these initiatives, we create a culture that values and supports the health and wellbeing of our workforce and wider community.

Pricing

• Price: £1,129.00 an instance a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 days onboard up to 3 wireless access points and one network switch.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.spragg@intermit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.