Agilisys Ltd

Public, Private and Hybrid Cloud Support Services

We offer support for Azure, Hybrid and Private cloud environments, whether newly comissioned instances or existing environments. Leveraging our considerable experience of supporting cloud computing, Agilisys enables customers to benefit from reliable, secure and highly capable support.

Features

• Support complex cloud systems and their connectivity
• Support Azure instances and dependencies
• Perform Subscription and Billing Management alongside optimisation activities
• Perform Backup and archiving functions
• Perform Security posture management
• Design, Implement and support SASE solutions
• Site Recovery Service and Disaster Recovery implementation and activation
• Single pane of glass management and monitoring
• Support for multiple hypervisors
• Azure Carbon Emissions and Sustainability analysis

Benefits

• Simplified management of complex computing estates
• Support different use cases for increasingly elastic workforces
• Consistent user experience across all devices with integrated security
• Rapidly increase services for remote work at scale when needed
• Easily deliver specialised workloads like heavy compute or legacy apps
• Simplify Contractor and 3rd party supplier management
• Virtualise and deploy modern and legacy applications to the cloud
• Lowered costs of endpoint hardware
• Utilise advanced analytics and insights on performance and user experience
• Reduce support overhead to focus more on end user experience

£281 to £2,070 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

815605626806763

Contact

Gemma Teagle
07792 169644
info@agilisys.co.uk

Service scope

• Service constraints: Planned maintenance may take place between the hours of 22:00 and 06:00. Where maintenance is identified as potentially service impacting, 14 days notice will be provided to the customer.; The customer is responsible for, and remains liable for ensuring that their licensing is compliant with deployment in a virtualised cloud environment.; The customer is responsible for agreement and complying with the Microsoft Azure client agreement and acceptable usage rights. This can be found at https://azure.microsoft.com/en-gb/support/legal/subscription-agreement/
• System requirements:
  • Operating systems must be x86 based.
  • Operating systems are current and receiving critical and security updates.
  • Legacy environments may be subject to maintanance acceptance review

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Varies according to customer requirements
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Testing has been undertaken with individuals using screen readers.
• Onsite support: Yes, at extra cost
• Support levels: Agilisys operates a Service Desk to provide a single contact point for all service related Incidents, Requests and Changes. Our service desk agents are available as detailed within the Management Service option selected.; ; Our management options are selected on a server by server basis, including management of storage, backup and underlying network and security. Basic management layer is included within the cost of each infrastructure element and provides service desk, subscription support, billing and reporting. Each layer builds on the service provided by the layer below to provide service support options from basic incident management with working hours’ support, to proactive management with 24x7 support with enhanced service levels and a named technical lead for your service.; ; These management options can be selected on a server by server basis, to ensure that your tailored solution exactly meets your requirements. Charges apply per server, per month.; ; Gold - As Silver, plus enhanced Service Levels, including 24x7 incident management, named technical lead and architectural review.; Silver - As Bronze, plus managed Antivirus, patching, proactive and capacity management and 24x7 Service desk.; Bronze - 0800:1800 Monday to Friday (excluding holidays) support, account management and no predefined support per server time limit.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We support: ; new build of VMs;; tool driven physical/virtual to virtual migration;; professional services managed migrations. New build is typically best for new projects or new implementations where a clean build will provide a useful break from previous environments. This process is led by the customer unless Agilisys are also engaged to provide professional services via Lot 3.; Tool driven migration takes advantage of vendor supplied utilities that package existing deployments for migration. In this case, the customer is responsible for deploying the tool, providing the data to Agilisys then commissioning and testing once the images have been uploaded.; Agilisys offers broad migration planning and implementation capabilities via Lot 3. Our tailored approach enables us to rationalise and transform your systems, migrating them onto our own UK based cloud services, Microsoft's Azure platform or as a hybrid which Agilisys also offer via on Lot 1. Typically, we can accommodate >90% of legacy systems within our hybrid approach, removing the need for dedicated local data centres and releasing significant savings. Options include: Cloud Readiness, Cloud Due Diligence and Cloud Design;; Transformation, consolidation and optimisation; Operating System upgrade; Cloud migration tooling; Legacy system remediation
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The Customer should contact their Account Manager to cancel the service.; ; Our process extracts customer virtual machines from our service, transferred securely via network connectivity or via portable media, allowing you to import services on to another infrastructure.; Preparing and extracting images and data into a staging area at termination is included within the managed service price. The price of media and shipment of media to transfer data will be charged in addition to the managed service.; ; Further services are available to support offboarding of your service from the service and are accessible at the rates detailed within the accompanying SFIA rate card.
• End-of-contract process: The customer initiates the off-boarding process via a service request. ; ; Azure services supplied via a CSP agreement can be moved to another Microsoft CSP provider via Microsoft.; ; The initial task is to define the scope of VMs and data to migrate - typically these will be VMs hosting applications that have undergone significant customisation or which hold valuable data, databases and stored data. Transactional services that will need to be rebuilt because of locally significant customisation (such as domain controllers, load balancers) will likely be excluded.; Data is extracted and either presented in a staging area. Once extracted and confirmed as received by the customer, data is and subscription is deleted.

Using the service

• Web browser interface: Yes
• Using the web interface: Agilisys cloud services are managed by Agilisys on the customers behalf. Our self- service portal provides access to manage services across Microsoft Azure, AWS and the Agilisys IaaS platform. The portal provides access to:; • Power up/down and reboot, including console access onto virtual machines; • Self-provision virtual machines; • Manage allocated resources; • Access inventory and compliance information; • Access billing information; • Access right-sizing recommendations; Currently, environment build, network and firewall processes and co-located services are not supported on the self-service portal.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: N/A.
• API: Yes
• What users can and can't do using the API: Standard Azure API services are supported.
• API automation tools:
  • Ansible
  • Chef
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: The Azure CLI 2.0 is a command-line tool providing a great experience for managing Azure resources. The CLI is designed to make scripting easy, flexibly query data, support long-running operations as non-blocking processes, and more.

Scaling

• Scaling available: No
• Independence of resources: Our service is capacity managed to ensure that users are not adversely affected by other users. In addition, we provide uncontended memory and for larger customers, dedicated compute resources. We also validate designs for each client through a TDA approval process for their service, which would include performance requirements. Once in service, we proactively monitor and alert on service performance and share performance metrics with our customers.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Backup
  • Patching
  • Anti-Virus
  • Cloud resource right-sizing recommendations
  • Security posture reporting
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Microsoft adheres to independently validated privacy, data protection, security protections and control processes. Please refer to https://azure.microsoft.com/en-us/overview/trusted-cloud/; Microsoft is responsible for the security of the cloud; customers are responsible for security in the Microsoft. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their Microsoft environment will be managed).; Wherever appropriate, Microsoft offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. Microsoft offers flexible key management options and dedicated hardware-based cryptographic key storage.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Files
  • Retention of files after deletion for a predefined period
  • Retention of multiple versions of files
  • Virtual Machines VMWare & OracleVM
  • Databases including Oracle, SQL (Application specific backup clients)
  • Microsoft Exchange (Application specific backup client)
  • Microsoft SharePoint (Application specific backup client)
• Backup controls: Application and version aware, our backup service also offers client defined backup policies. Defined on a per system basis, these include customised:; Recovery Point Objectives;; Version retention based on number of versions and/or retention period; and,; Retention periods;; Backups are stored locally on dedicated backup disks, independent of production storage, to ensure recovery performance and replicated to an offsite tape library for Disaster Recovery purposes. Using an incremental forever approach, we provide an effective method of rolling back services to a specific point in time, without the need to maintain multiple full backups of your systems.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Express Route connectivity is available
• Data protection within supplier network: Other
• Other protection within supplier network: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. Microsoft Azure gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.; Azure enables customers to open a secure, encrypted channel to Azure services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.; API calls can be encrypted with TLS/SSL to maintain confidentiality; the Azure Console connection is encrypted with TLS.

Availability and resilience

• Guaranteed availability: Availability Service Levels and Guarantees are provided in accordance with the Microsoft Azure Service-level Agreements statements and are product specific. These are detailed at the following location: https://azure.microsoft.com/en-gb/support/legal/sla/.
• Approach to resilience: Availability Zones is a high-availability offering that protects your applications and data from data centre failures. Availability Zones are unique physical locations within an Azure region. Each zone is made up of one or more data centre equipped with independent power, cooling, and networking. To ensure resiliency, there’s a minimum of three separate zones in all enabled regions. The physical separation of Availability Zones within a region protects applications and data from data centre failures. Zone-redundant services replicate your applications and data across Availability Zones to protect from single-points-of-failure. With Availability Zones, Azure offers industry best 99.99% VM uptime SLA. The full Azure SLA explains the guaranteed availability of Azure as a whole.
• Outage reporting: Alerts are generated by our monitoring platform that are received by our 24x7 Operations Centre. SMS text alerts and email notifications are generated and dispatched to user stakeholders for affected services. For Azure, the following are supported: Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management access is granted only to UK based engineers that hold current Security Check (SC) Clearances. Two factor authentication, and strict segregation of administrative privileges is used to further control access.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 11/03/2024
• What the ISO/IEC 27001 doesn’t cover: All aspects of our Cloud Services are included within the scope of our ISO27001:2013 Accreditation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO27001:2013; CESG 14 Cloud Security Principles; ; Azure meets a broad set of international and industry-specific compliance standards, such as General Data Protection Regulation (GDPR), ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2
• Information security policies and processes: The Agilisys Cloud Service is ISO27001:2013 certified and has appropriate governance and processes in place.; Certificate No: GB14/91147; ; Agilisys has a comprehensive set of policies and standards covering our services, these are supplemented with “How To” documents, which cover the range of services providing practical method statements for common procedures when implementing platform and client services. ; ; We operate an Information Security Management System (ISMS), incorporating best practice guidance from SANS Top 20 CIS Critical Security Controls and Good Practice Guides, our architecture and ISMS is certified to ISO27001:2013, and we are a certificated PSN Service Provider, following the PSN Code of Connection for our own infrastructure services. Agilisys comply with the CESG 14 Cloud Security Principles and are certified against the Cyber Essentials Plus Scheme.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our CMDB contains details of all the IT services delivered to our customers, together with relationships to the supporting services, shared services, components and Configuration Items (CIs) necessary to support the provision of the service. ; Agilisys ensures the smooth running of operations using well-defined change management processes. Our Change Advisory Board (CAB) is managed to ITIL standards (assessed within the scope of ISO27001), with 98.5% of changes completing successfully. ; Many of our processes are documented as standard changes, however service impacting or non-standard changes require a full change submission that may require communication with end customers via our Service desk.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Agilisys engages accredited third parties to regularly conduct IT Health Checks and conduct other testing of the IaaS and client environments. Timescales for implementing fixes and patches to address known and reported vulnerabilities are detailed in the Agilisys Patching Policy. Within VM's on Agilisys's datacenters ESET anti-malware and anti-virus is included in every virtual machine. Patches are deployed, once tested and signed off via CAB. Microsoft updates are received automatically. Other vendors (Adobe, Java, Citrix) are updates are assessed in response to alerts received.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Agilisys has comprehensive incident Management Processes and Security Operating Procedures in place. ; ; A GPG 13 compliant Security Information and Event Management (SIEM) service has been deployed in addition to log capture on the IaaS Platform which monitors up to, but not within, tenant environments with logs filtered and supplied to our operations centre. The SIEM is configured in accordance with the our SIEM & GPG13 Protective Monitoring Audit Policy.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our Incident Management process is aligned to the ITIL Standard and has been audited and approved by external auditors as part of our ISO27001 certification.; Agilisys’ Service desk function provides the single contact point for all Incidents, Requests and Changes. Operating 24x7 the service desk agents provide core services, including help and advice, and Major Incident Management. Accessible by telephone and email, once an incident call ticket has been raised, the desk retains control of the call. Escalations and communications including updates are accessible via the Service desk.; Major Incident reports are provided for all P1 incidents within 5-working days.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Proprietary Microsoft Hypervisor.
• How shared infrastructure is kept separate: Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualized operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Our datacentres adhere to the EU Code of Conduct for Energy Efficient datacentres.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Agilisys’ Environmental Management System is ISO140001:2015 certified, we understand the critical importance of addressing climate change and have committed to reducing our own carbon footprint while helping our customers to reduce theirs. Through our current initiatives, we have already reduced our GHG emissions by ~13% from our initial baseline, set in FY2021/22. In tackling climate change, we have both client facing and internal objectives to lessen Agilisys’ impact on the environment. Our client focussed objectives include - Providing timely Emissions information; Ensuring that all clients are informed of their GHG emissions on a regular basis as part of standard service reporting; Provide advice and guidance on reducing emissions; Provide information of optimising and efficient utilisation of services to reduce GHG emissions. Our internal objectives have been set to address the mix of emissions that we have across all three scopes and are summarised as - Improving awareness - Ensuring that all employees are informed about Agilisys' net-zero targets, environmental policies, principles, and procedures; Reducing business mileage - business mileage should be within 10% of the 71,611 miles travelled in 2022-23 now that COVID restrictions have been fully lifted; Improved Baselining - We're improving our data collection to create a thorough baseline for tracking all emissions, including non-mandatory aspects. Agilisys is committed to sustainability, through baselining, targeted emission reduction initiatives, and transparent reporting practices and we are continually improving our Environmental Management System. This benefits our clients through - Demonstrable Environmental Impact - our approach ensures a demonstrable reduction in environmental impact through rigorous baseline measurement and optimisation initiatives; A responsible track record - Our EMS is ISO14001:2015 certified and has already delivered a ~13% reduction in tCO2e and our reporting and management are being continually improved; Transparent Reporting - We publish environmental reporting annually, measuring ourselves against our environmental commitments.

  Covid-19 recovery

  Agilisys’ passion and commitment to supporting the recovery from COVID-19 is demonstrated by our co-founder, Manoj Badale, holding a role as Commissioner of the COVID Recovery Commission. The following examples evidence the scale of our commitments and proven approach and ability to deliver exceptional outcomes with our customers: North Lanarkshire Council – Agilisys has designed and developed a series of online modules, in playbook format, to be used by senior phase pupils and modern apprentices. The modules are designed to increase young people’s awareness, motivation, resilience and persistence and include activities and practical exercises to assist them in writing a personal statement or CV, preparing for interview and ultimately tips to help them adjust to the workplace. Helping Hands – In response to the pandemic, Agilisys designed and built a contact management solution that is designed to track both outreach contacts with vulnerable people and identify their specific needs. This solution was deployed on an ’at cost’ basis to thirteen authorities in 2020. Agilisys understands the profound consequences that COVID-19 has had on communities across the UK and has a deep understanding of how to make a positive impact to help stimulate recovery across key areas. Agilisys is operating in the highest growth sector in the UK economy. As a technology and Digital transformation company, we continue to work with our customers in successfully building Digital Skills within communities across the UK. For this reason, we believe Digital Skills is the best and most effective way for us to deliver best value and tangible benefits. In developing the focus of our social value offer we have concentrated on the creation of employment opportunities and the enablement activities of sponsoring and supporting re-training of young people – one of the most impacted generations of our community impacted by COVID-19.

  Tackling economic inequality

  We recognise the problem of workplace inequality and its pernicious impact. Agilisys is committed to ethical behaviour, transparency, and accountability, ensuring trust with clients and partners as part of our core value of Integrity. We are committed to fair working practices for workers in our sphere of influence, including everyone engaged in the delivery of our services. Our approach to tackling workforce inequality is multifaceted, integrating ethical considerations, compliance measures, and committing to fair working practices. We believe that being inclusive is fundamental to project and service delivery, and fair practices are an essential component of workplace wellbeing. Our Chief Executive Officer is responsible for compliance with our workforce inequality policy, which he also sponsors, this is reviewed annually. Under this policy, Agilisys has taken the following steps in relation to slavery and human trafficking: Expanding our whistleblowing policy to cover concerns about slavery or human trafficking; Ensuring practices for checking that all employees are paid at least the minimum wage and have the right to work in the UK; Updating template commercial agreements to include an obligation that suppliers will comply with the Modern Slavery Act, corresponding local legislation or, where no such legislation exists, the spirit of the Modern Slavery Act; Identifying and prioritising high-risk areas in the supply chain. Agilisys is committed to fair working practices for all, and takes rigorous steps at policy and operational levels to tackle workplace inequality. Ethical Framework - Our commitment to an ethical framework ensures the identification and mitigation of modern slavery and human trafficking risks. Legal Compliance - Our rigorous processes manage compliance with all applicable employment laws ensuring legally sound and responsible service delivery. Positive Outcomes - Our regular staff surveys show that our employees value Agilisys’ commitment to workplace equality and making the world a better place.

  Equal opportunity

  We have an active Diversity and Inclusion strategy with initiatives across Agilisys, ensuring that we are a truly welcoming place to work, actively promoting diversity and inclusion. Initiatives include: Reach Network - Agilisys is committed to consistently improving the level of ethnic diversity within the company. The company conducts itself with the following principles in mind: Zero tolerance of Racism and prejudice; Encourage education about racial inequalities; Support for staff is always available. Our Diversity & Inclusion committee drives the notion of a level playing field forward Agilisys has made diversity and inclusion central to its policies. Women in IT - Agilisys actively recruits and develops in-house female talent. Below are some of the initiatives implemented to address gender inequality: Work Shadowing to encourage girls to start their careers in technical roles. Partnering with ADA academy to hire female BAME and LGBTQ+ early tech talent. Embrace & Enable - This network aims to bring together members of the Agilisys community with a physical or mental impairment, developmental condition, or other condition covered by disability legislation in an informal and relaxed way. Through this network, we want to empower Agilisys to be more disability confident, leverage diversity of thought, and create a collaborative, supportive working space where our people can flourish, everyone feels comfortable and safe in the workplace. LGBTQ+ network- This network provides a platform to celebrate the LGBTQ+ community, to challenge prejudice, and to help shape Agilisys into a place where everyone feels safe and comfortable to be their true selves. People don’t need to identify as LGBTQ+ to be involved - the network is for anyone who has an interest in creating a support network, raising awareness, and keeping the business honest in providing equal opportunities as a diverse and inclusive place of work.

  Wellbeing

  Confidently Digital - Invest in new technology to improve people's health, lives and digital services; The rapid pace in the development of ‘Gen-Tech’ such as ChatGPT provides huge potential to improve people’s health, lives, and digital services. Examples of initiatives include: Development of software products that predict frailty amongst the elderly, enabling proactive intervention by Adult Services to help keep people living independently in their own homes for longer, delivering a better quality of life and reducing expenditure on care homes; Gen-Tech powered solutions that can propose optimized care packages for care workers to review/amend/approve, freeing up time to focus on interventions and driving better outcomes; Our RPA, Data and IoT capabilities can, we believe, support our clients in effectively harnessing the future digitally aspirational workforce, and enable deliver of better services at lower cost. Agilisys uses the following approach to ensure our Social Impact commitments on our contracts deliver significant value and maximum impact for the communities, staff, customers and patients that they are intended for. Step 1: Defining Outcomes is a process of agreeing the outcomes with our clients. Step 2: Is the process of agreeing the priorities and cycle of activities. Step 3: Involves a detailed schedule of stakeholder engagements to ensure we communicate and gain buy in to the Social Value Plan and where appropriate sponsors are in place to guide and lead the approach and communications in their localities. We have over 70 local authority partners across the UK. Step 4: Is the Implementation Phase. We will ensure that the plan is well resourced and clear governance is in place to maintain momentum and ensure decisions and activities are kept on track.

Pricing

• Price: £281 to £2,070 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.