Softcat Limited

Vmware Tanzu Greenplum

VMware Tanzu Greenplum is a mission-critical enterprise data warehouse
designed for complex analytic queries on data sets from tens of terabytes to
petabytes. Greenplum provides a series of integrations, extensions, analytic
modules that make Greenplum into not just a relational database but a Platform
for data storage and analytics.

Features

  • Shared-nothing MPP data warehouse
  • ANSI SQL 2013 Compliance
  • Stream Ingestion
  • In-database machine learning
  • In-database analytics
  • Graph analytics
  • Spatial analytics
  • Text analytics

Benefits

  • Cut reporting times with scale out database performance
  • Combine varied types of data in a single analytical query
  • Load streaming data direct from Kafka into the Data Warehouse
  • Query semi-structured data like JSON and XML

Pricing

£695.50 a unit

  • Free trial available

Service documents

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Framework

G-Cloud 13

Service ID

8 1 7 5 0 3 2 1 9 5 6 2 3 7 6

Contact

Softcat Limited Charles Harrison
Telephone: 01628 403403
Email: psitq@softcat.com

Service scope

Service constraints
VMware Tanzu Greenplum runs in virtual machines running Linux
operating systems. It runs on major public & private cloud providers,
including, but not limited to, Amazon AWS, Google Cloud, Microsoft
Azure and VMware based infrastructure.
System requirements
Linux Operating system, Ubuntu or Red Hat enterprise

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is available. This is available 24 hours a day, 7 days a week, 365 days a
year. Target Response Times Critical (Severity 1) 30 minutes or less (24 hours/
7days a week) Major (Severity 2) 2 business hours Minor (Severity 3) 8 business
hours Cosmetic (Severity 4) 1 business day Business Hours - 7am to 7pm,
Monday to Friday.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Premium Support Services are available for all VMware Tanzu customers as
follows: Global, 24x7 support for Severity 1 issues, Fast response times for
critical issues, Unlimited number of support tickets, Remote Support and Online
access to documentation, technical resources, knowledge base, and discussion
forums. Product updates and upgrades during the subscription period The cost is
included in the Annual subscription for our software. VMware can also provide, at
extra cost, a designated Technical Account Manager (TAM) that can serve as a
single point of escalation for VMware Tanzu Software support and can personally
oversee your support experience. They are experts in advising on the best
operational condition of platforms, making proactive recommendations and
providing technical guidance. They will work with you to gain a deeper
understanding of your environments, apps & challenges, and engage subject-matter experts when needed, driving toward more efficient resolution (including
Root Cause Analysis) and enabling discussion of future plans, projects, or
enhancements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
VMware Data Platform Services are designed to accelerate your success
with VMware Tanzu Greenplum by pairing our experts with your people to
plan, implement, customize, use, and scale the platform to meet your
needs. By working together we improve project outcomes and maximize
on-the-job skills enablement. An expert team from VMware Platform
Services will work with designated people from your organization on a
prioritized backlog over a period of 4 or 6 weeks. Typically the VMWare
Data Platform service is focused on deployment and testing concerns.
Actual work is tailored against your objectives and actively prioritized by
your Product Owner to ensure investments align to what’s most important.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
VMWare Tanzu Greenplum provides exports of schema and data to NFS
and object storage (S3-compatible or Azure Blob Storage). Exports of the
schema are ANSI SQL with extensions for Greenplum's specific storage
options. Exports of data can be done in delimited text or standard binary
formats such as Avro or Parquet.
End-of-contract process
In the event of expiration of a Subscription License or any termination of
the Agreement, Customer must remove and destroy all copies of Software,
including all backup copies, from the server, virtual machine, and all
computers and terminals on which Software (including copies) is installed
or used and certify destruction of the Software. All support services cease.
If the customer has created application and services they are free to move
or migrate these applications to other instances of VMware Tanzu
Greenplum or other platforms. The costs associated with doing this are
borne by the user. VMware Labs can provide consulting services to assist
in this process. The costs associated with are dependent on the number,
density and complexity of the applications. The Service Description and
prices for VMware Labs Consulting Services are available in the section on
Cloud Support.

Using the service

Web browser interface
Yes
Using the web interface
Greenplum Command Center provides a browser-native HTML5 graphical
console for viewingGreenplum Database system metrics and performing
workload monitoring and management tasks. Greenplum Command Centre’s
event framework provides configurable alerts for query behaviour and resource
utilisation exceptions. The introduction page of the Greenplum Command Center
documentation gives a further overview -
https://gpcc.docs.pivotal.io/460/topics/overview.html
Web interface accessibility standard
None or don’t know
How the web interface is accessible
The web interface is accessible through a browser. We support all major browser
types. The end user is able to access some but not all of the accessibility
features. Currently, users can use the High contrast visibility features within
these browsers. Testing is underway for WCAG 2.0 and Section 508 Voluntary
Product Accessibility Template (VPAT) documentation. Following this process,
additional items in WCAG 2.1 will be covered.
Web interface accessibility testing
We have been undertaking a significant amount of testing with assistive
technology users. Results of the testing are included in the WCAG 2.0/VPAT
documentation currently in process.
API
No
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface
All administration tasks are available through command line tools and/or SQL
commands andall status and diagnostic data is available through system catalog
tables if this type of access is required or preferred. Informational commands
including cluster status and tasks such as starting and stopping the database
engine are available from commands in the operating system shell and task such
as user privilege management, space reclamation and index management are
available from the Greenplum or Postgres command shell - psql.

Scaling

Scaling available
No
Independence of resources
VMware Tanzu Greenplum provides resource queues, to enforce
limits on the impact which users and operations have on other
activity on the system. Resource queue limits are enforced by
the Linux kernel cgroups mechanism, controlling the CPU and
memory usage of managed activities.
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Other
Other metrics
  • Active queries
  • Query duration
  • Database object locks
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
VMware

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
The method used will depend upon the underlying Infrastructure
as a Service (IaaS) used. Many customers will use vSphere in
their own infrastructure, in which case the controls are customer
defined.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Database schema
  • Database content
Backup controls
Backups can be taken of an entire cluster, an individual database,
individual schema or individual table. Backups can be full, differential or
incremental. Restoration of individual tables is possible from schema,
database or cluster level backups.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The level of availability on VMware Tanzu Greenplum depends upon the
infrastructure it is deployed upon. Amazon AWS, for example, has a
particular SLA it guarantees and so the Greenplum platform could not be
guaranteed to be any further available than that. VMware Tanzu Platform
Services provide a platform DoJo whereby our labs team pairs with a
customers platform management team to install and configure the
platform on their infrastructure to meet any SLAs they may have.
Greenplum is configurable in a variety of ways to meet scalability and
availability requirements as necessary.
Approach to resilience
Greenplum Database supports highly available, fault-tolerant database
services when you enable and properly configure Greenplum high
availability features. For more details, please see the product
documentation at https://gpdb.docs.pivotal.io/6-
20/best_practices/ha.html With mirroring enabled, Greenplum Database
automatically fails over to a mirror segment when a primary segment goes
down. Provided one segment instance is online per portion of data, users
may not realize a segment is down. If a transaction is in progress when a
fault occurs, the in-progress transaction rolls back and restarts
automatically on the reconfigured set of segments.
Outage reporting
We do not provide any outage reporting. We are reliant upon the
infrastructure providers reporting mechanisms if sufficient underlying
components supporting the cluster fail.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
Other user authentication
The exact network interconnects available will depend upon the
customer's own preferred infrastructure as a service (IaaS), be
they AWS, GCP, Microsoft Azure, or their own private
infrastructure using VMWare vSphere.
Access restrictions in management interfaces and support channels
VMware Tanzu restricts access to named user accounts working
on behalf of customers or ourselves. Separate administration
roles are available for all administration tasks.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
A mapping of NCSC cloud security guidance on to PCF
features is available on request. A Pivotal reference
architecture for PCF at Official (including OS) is available on
request. A NIST 800 53 (r4) controls mapping is available on
our website.
Information security policies and processes
VMware Tanzu Information Security Policies are based on
ISO/IEC 27001:2013. The policies have been published on the
company’s internal portal and are reviewed periodically and
approved by the Chief Security Officer. All users are provided
with appropriate security awareness training to ensure policies
are followed. The Information Security Team is led by the Chief
Security Officer. The security organization is comprised of 3
distinct yet collaborative teams - (1) Governance, Risk and
Compliance (2) Information Security and (3) Physical Security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Every VMware Tanzu software upgrade is pre-tested against our own
security pipeline and alongside other components in the platform before it
is shipped to customers via the VMware Tanzu Network. We perform
additional vulnerability scanning of our software and dependencies using
third party scanning software. Every code change to a component is linked
to a requirement and has tests written for it before it is accepted into the
next release. This provides tracking of every change back to the specific
user need that it was required for, alongside the output of the tests.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular testing is done against all our software. In addition, when a CVE is
disclosed in the third party component or dependency, we take the latest
fix and test it and ship it as soon as possible after the upstream project
releases a fix. We also routinely harden software components to minimise
the attack surface.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Detection of unauthorised access to, or modification of, deployed binaries
and configuration is dependent on the IaaS or Kubernetes infrastructure
used. How quickly a response occurs depends on the customer's own
incident management processes and policies.
Incident management type
Supplier-defined controls
Incident management approach
How quickly a response occurs depends on the customer's own incident
management processes and policies. Should a problem be discovered in
the underlying VMware Tanzu platform, VMware Tanzu support staff will
respond within the SLA agreed timings.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
No

Social Value

Fighting climate change

Fighting climate change

Sustainable growth for VMware’s business requires decoupling our company
growth from carbon emissions. To this end, we’ve accelerated our focus on
decarbonization and received third-party validation from the Science Based
Target Initiative (SBTi) on our science-based targets. Since 2018, we have
maintained our certified CarbonNeutral® company status, in accordance with
The CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of our
power in our global facilities from renewable sources, in accordance with RE100
Reporting Guidance. ● VMware’s net zero emissions goal builds on approved
science-based targets and expands the scope of our climate commitments. For
us, a net zero goal means reducing emissions for our entire carbon footprint. We
are focused on prioritizing energy efficiency within our operations through our
commitment to green buildings, working with our suppliers to reduce their
emissions, and supporting distributed workforces through our Future of Work
initiative. Through carbon financing, we support low carbon sustainable
development projects that enable carbon avoidance to offset our remaining
emissions. In line with the leading net zero guidance, we are developing our
strategy to include carbon removal projects to address residual emissions. ● In
FY22, we furthered climate transition planning at VMware, guided by Taskforce
on Climate-related Financial Disclosures(TCFD) recommendations. As VMware
continues to learn more about climate risks, we can build longer time horizon
risks into our strategy to become even more sustainable and resilient.
Covid-19 recovery

Covid-19 recovery

Decisive action by VMware during the early days of the COVID-19 pandemic led
to a company-wide remote workforce, which our customers were able to
implement as well through VMware’s Workspace solutions. ● Through
VMware’s unique Citizen Philanthropy approach to giving, we empower every
VMware employee—wherever they are—to be active, engaged citizens,
contributing to what matters most to them in their own communities.
Throughout the pandemic, VMware people delivered food to neighbors in need,
made masks and donated resources to frontline workers and relief efforts, and
helped nonprofit organizations strengthen their IT operations so they can focus
on supporting their communities. VMware also supported GlobalGiving’s
Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised
the limit on matching gifts available to all VMware people.
Tackling economic inequality

Tackling economic inequality

VMware IT Academy partners directly with more than 2,500 educational
institutions, governments and nonprofits globally to empower learners through
coursework, labs and experiences. To enrich learning and help jump-start
careers, our partner academic institutions can also access the latest suite of
VMware software solutions and use them in a hands-on educational
environment. VMware IT Academy is key to our 2030 goal of upskilling 15
million people through our educational offerings and creates a pipeline of
diverse talent that is available to advance companies’ digital journeys and
deploy VMware solutions. ● VMware donates our technology to academic
institutions, enabling learners with access to technical training and labs across
technology solutions and companies through Academic Cloud. ● VMware IT
Academy partners with the Rochester Institute of Technology (RIT) for their
Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to
reskill or upskill unemployed individuals, including minorities and veterans. ●
VMinclusion Taara offers free technical education on VMware products &
technology that enable digital business transformation, addressing the gender
gap in the Indian IT sector and empowering women with financial and social
independence. ● VMware Responsible Sourcing supports sustainability,
diversity and accessibility across our supply chain. VMware has committed to
working with 75% of our suppliers (by spend) to set their own science-based
targets by the end of 2024. We are also prioritizing the sourcing of goods and
services through diverse businesses and have committed to spending $1.5B
with diverse suppliers through 2030. Our definition of diverse supplier includes:
small-business enterprises, minority-owned enterprises, woman-owned
enterprises, and businesses owned by other underrepresented groups such as
LGBTQ, veterans, and proprietors with disabilities.
Equal opportunity

Equal opportunity

VMware joined the Valuable 500, a global business collective that is igniting
systemic change and unlocking the business, social and economic value of
more than 1 billion people with disabilities around the world. From ensuring the
technology we develop is accessible for all to empowering our employees
through accessible, inclusive and innovative engagement and wellbeing
programs, our company remains committed to driving meaningful impact on
disability, wellness and neurodiversity inclusion. ● As a leading software
company, user accessibility is top of mind at VMware. One of our ESG goals by
2030 is to ensure the technology that we develop, and source within our supply
chain, is accessible for all. We created internal Accessibility Guidelines within
VMware and committed to assess all new software and events suppliers for
accessibility standards aligned with our own guidelines. ● Employee Resource
Groups at VMware are called Power of Difference communities (“PODs”), and
they play a strategic role in building a culture of belonging. We are focused on
driving a culture that is inclusive of all forms of diversity, including supporting
employees with disabilities. In 2021, VMware was named a Best Place to Work
for Disability Inclusion by the Disability Equality Index (DEI).
Wellbeing

Wellbeing

At VMware, we enrich lives at work, at home and in the community, because we
believe that empowering our people to bring their authentic selves to work
drives business excellence and enables us to achieve our business goals. We
prioritize employee wellbeing and work hard to foster a culture that is ethical
and respectful, kind and compassionate, which is defined by our EPIC2 values
—Execution, Passion, Integrity, Customers and Community. ● Employee
wellbeing at VMware is a top priority as we believe people are the key to our
success, and we are always striving to make it easier for employees to pursue
wellbeing on their own terms, which will also help them perform well at work.
We recognize that VMware has a responsibility to help support our employees
manage the added complexities of their work and family situations since the
start of the COVID-19 pandemic. Our wellbeing benefits include: four
supplemental days off (our “EPIC2” days), life coaching and emotional support,
work-life services for employees and their families, and a wellbeing allowance.

Pricing

Price
£695.50 a unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
There is a free 90 day time limited and usage limited
version that can be used for testing and evaluation
purposes.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.