Softcat Limited

Vmware Tanzu Greenplum

VMware Tanzu Greenplum is a mission-critical enterprise data warehouse
designed for complex analytic queries on data sets from tens of terabytes to
petabytes. Greenplum provides a series of integrations, extensions, analytic
modules that make Greenplum into not just a relational database but a Platform
for data storage and analytics.

Features

• Shared-nothing MPP data warehouse
• ANSI SQL 2013 Compliance
• Stream Ingestion
• In-database machine learning
• In-database analytics
• Graph analytics
• Spatial analytics
• Text analytics

Benefits

• Cut reporting times with scale out database performance
• Combine varied types of data in a single analytical query
• Load streaming data direct from Kafka into the Data Warehouse
• Query semi-structured data like JSON and XML

£695.50 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

817503219562376

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Service constraints: VMware Tanzu Greenplum runs in virtual machines running Linux; operating systems. It runs on major public & private cloud providers,; including, but not limited to, Amazon AWS, Google Cloud, Microsoft; Azure and VMware based infrastructure.
• System requirements: Linux Operating system, Ubuntu or Red Hat enterprise

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available. This is available 24 hours a day, 7 days a week, 365 days a; year. Target Response Times Critical (Severity 1) 30 minutes or less (24 hours/; 7days a week) Major (Severity 2) 2 business hours Minor (Severity 3) 8 business; hours Cosmetic (Severity 4) 1 business day Business Hours - 7am to 7pm,; Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Premium Support Services are available for all VMware Tanzu customers as; follows: Global, 24x7 support for Severity 1 issues, Fast response times for; critical issues, Unlimited number of support tickets, Remote Support and Online; access to documentation, technical resources, knowledge base, and discussion; forums. Product updates and upgrades during the subscription period The cost is; included in the Annual subscription for our software. VMware can also provide, at; extra cost, a designated Technical Account Manager (TAM) that can serve as a; single point of escalation for VMware Tanzu Software support and can personally; oversee your support experience. They are experts in advising on the best; operational condition of platforms, making proactive recommendations and; providing technical guidance. They will work with you to gain a deeper; understanding of your environments, apps & challenges, and engage subject-matter experts when needed, driving toward more efficient resolution (including; Root Cause Analysis) and enabling discussion of future plans, projects, or; enhancements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: VMware Data Platform Services are designed to accelerate your success; with VMware Tanzu Greenplum by pairing our experts with your people to; plan, implement, customize, use, and scale the platform to meet your; needs. By working together we improve project outcomes and maximize; on-the-job skills enablement. An expert team from VMware Platform; Services will work with designated people from your organization on a; prioritized backlog over a period of 4 or 6 weeks. Typically the VMWare; Data Platform service is focused on deployment and testing concerns.; Actual work is tailored against your objectives and actively prioritized by; your Product Owner to ensure investments align to what’s most important.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: VMWare Tanzu Greenplum provides exports of schema and data to NFS; and object storage (S3-compatible or Azure Blob Storage). Exports of the; schema are ANSI SQL with extensions for Greenplum's specific storage; options. Exports of data can be done in delimited text or standard binary; formats such as Avro or Parquet.
• End-of-contract process: In the event of expiration of a Subscription License or any termination of; the Agreement, Customer must remove and destroy all copies of Software,; including all backup copies, from the server, virtual machine, and all; computers and terminals on which Software (including copies) is installed; or used and certify destruction of the Software. All support services cease.; If the customer has created application and services they are free to move; or migrate these applications to other instances of VMware Tanzu; Greenplum or other platforms. The costs associated with doing this are; borne by the user. VMware Labs can provide consulting services to assist; in this process. The costs associated with are dependent on the number,; density and complexity of the applications. The Service Description and; prices for VMware Labs Consulting Services are available in the section on; Cloud Support.

Using the service

• Web browser interface: Yes
• Using the web interface: Greenplum Command Center provides a browser-native HTML5 graphical; console for viewingGreenplum Database system metrics and performing; workload monitoring and management tasks. Greenplum Command Centre’s; event framework provides configurable alerts for query behaviour and resource; utilisation exceptions. The introduction page of the Greenplum Command Center; documentation gives a further overview -; https://gpcc.docs.pivotal.io/460/topics/overview.html
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The web interface is accessible through a browser. We support all major browser; types. The end user is able to access some but not all of the accessibility; features. Currently, users can use the High contrast visibility features within; these browsers. Testing is underway for WCAG 2.0 and Section 508 Voluntary; Product Accessibility Template (VPAT) documentation. Following this process,; additional items in WCAG 2.1 will be covered.
• Web interface accessibility testing: We have been undertaking a significant amount of testing with assistive; technology users. Results of the testing are included in the WCAG 2.0/VPAT; documentation currently in process.
• API: No
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: All administration tasks are available through command line tools and/or SQL; commands andall status and diagnostic data is available through system catalog; tables if this type of access is required or preferred. Informational commands; including cluster status and tasks such as starting and stopping the database; engine are available from commands in the operating system shell and task such; as user privilege management, space reclamation and index management are; available from the Greenplum or Postgres command shell - psql.

Scaling

• Scaling available: No
• Independence of resources: VMware Tanzu Greenplum provides resource queues, to enforce; limits on the impact which users and operations have on other; activity on the system. Resource queue limits are enforced by; the Linux kernel cgroups mechanism, controlling the CPU and; memory usage of managed activities.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Other
• Other metrics:
  • Active queries
  • Query duration
  • Database object locks
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: VMware

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: The method used will depend upon the underlying Infrastructure; as a Service (IaaS) used. Many customers will use vSphere in; their own infrastructure, in which case the controls are customer; defined.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Database schema
  • Database content
• Backup controls: Backups can be taken of an entire cluster, an individual database,; individual schema or individual table. Backups can be full, differential or; incremental. Restoration of individual tables is possible from schema,; database or cluster level backups.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The level of availability on VMware Tanzu Greenplum depends upon the; infrastructure it is deployed upon. Amazon AWS, for example, has a; particular SLA it guarantees and so the Greenplum platform could not be; guaranteed to be any further available than that. VMware Tanzu Platform; Services provide a platform DoJo whereby our labs team pairs with a; customers platform management team to install and configure the; platform on their infrastructure to meet any SLAs they may have.; Greenplum is configurable in a variety of ways to meet scalability and; availability requirements as necessary.
• Approach to resilience: Greenplum Database supports highly available, fault-tolerant database; services when you enable and properly configure Greenplum high; availability features. For more details, please see the product; documentation at https://gpdb.docs.pivotal.io/6-; 20/best_practices/ha.html With mirroring enabled, Greenplum Database; automatically fails over to a mirror segment when a primary segment goes; down. Provided one segment instance is online per portion of data, users; may not realize a segment is down. If a transaction is in progress when a; fault occurs, the in-progress transaction rolls back and restarts; automatically on the reconfigured set of segments.
• Outage reporting: We do not provide any outage reporting. We are reliant upon the; infrastructure providers reporting mechanisms if sufficient underlying; components supporting the cluster fail.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
• Other user authentication: The exact network interconnects available will depend upon the; customer's own preferred infrastructure as a service (IaaS), be; they AWS, GCP, Microsoft Azure, or their own private; infrastructure using VMWare vSphere.
• Access restrictions in management interfaces and support channels: VMware Tanzu restricts access to named user accounts working; on behalf of customers or ourselves. Separate administration; roles are available for all administration tasks.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: A mapping of NCSC cloud security guidance on to PCF; features is available on request. A Pivotal reference; architecture for PCF at Official (including OS) is available on; request. A NIST 800 53 (r4) controls mapping is available on; our website.
• Information security policies and processes: VMware Tanzu Information Security Policies are based on; ISO/IEC 27001:2013. The policies have been published on the; company’s internal portal and are reviewed periodically and; approved by the Chief Security Officer. All users are provided; with appropriate security awareness training to ensure policies; are followed. The Information Security Team is led by the Chief; Security Officer. The security organization is comprised of 3; distinct yet collaborative teams - (1) Governance, Risk and; Compliance (2) Information Security and (3) Physical Security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Every VMware Tanzu software upgrade is pre-tested against our own; security pipeline and alongside other components in the platform before it; is shipped to customers via the VMware Tanzu Network. We perform; additional vulnerability scanning of our software and dependencies using; third party scanning software. Every code change to a component is linked; to a requirement and has tests written for it before it is accepted into the; next release. This provides tracking of every change back to the specific; user need that it was required for, alongside the output of the tests.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular testing is done against all our software. In addition, when a CVE is; disclosed in the third party component or dependency, we take the latest; fix and test it and ship it as soon as possible after the upstream project; releases a fix. We also routinely harden software components to minimise; the attack surface.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Detection of unauthorised access to, or modification of, deployed binaries; and configuration is dependent on the IaaS or Kubernetes infrastructure; used. How quickly a response occurs depends on the customer's own; incident management processes and policies.
• Incident management type: Supplier-defined controls
• Incident management approach: How quickly a response occurs depends on the customer's own incident; management processes and policies. Should a problem be discovered in; the underlying VMware Tanzu platform, VMware Tanzu support staff will; respond within the SLA agreed timings.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Fighting climate change:

  Fighting climate change

  Sustainable growth for VMware’s business requires decoupling our company; growth from carbon emissions. To this end, we’ve accelerated our focus on; decarbonization and received third-party validation from the Science Based; Target Initiative (SBTi) on our science-based targets. Since 2018, we have; maintained our certified CarbonNeutral® company status, in accordance with; The CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of our; power in our global facilities from renewable sources, in accordance with RE100; Reporting Guidance. ● VMware’s net zero emissions goal builds on approved; science-based targets and expands the scope of our climate commitments. For; us, a net zero goal means reducing emissions for our entire carbon footprint. We; are focused on prioritizing energy efficiency within our operations through our; commitment to green buildings, working with our suppliers to reduce their; emissions, and supporting distributed workforces through our Future of Work; initiative. Through carbon financing, we support low carbon sustainable; development projects that enable carbon avoidance to offset our remaining; emissions. In line with the leading net zero guidance, we are developing our; strategy to include carbon removal projects to address residual emissions. ● In; FY22, we furthered climate transition planning at VMware, guided by Taskforce; on Climate-related Financial Disclosures(TCFD) recommendations. As VMware; continues to learn more about climate risks, we can build longer time horizon; risks into our strategy to become even more sustainable and resilient.
• Covid-19 recovery:

  Covid-19 recovery

  Decisive action by VMware during the early days of the COVID-19 pandemic led; to a company-wide remote workforce, which our customers were able to; implement as well through VMware’s Workspace solutions. ● Through; VMware’s unique Citizen Philanthropy approach to giving, we empower every; VMware employee—wherever they are—to be active, engaged citizens,; contributing to what matters most to them in their own communities.; Throughout the pandemic, VMware people delivered food to neighbors in need,; made masks and donated resources to frontline workers and relief efforts, and; helped nonprofit organizations strengthen their IT operations so they can focus; on supporting their communities. VMware also supported GlobalGiving’s; Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised; the limit on matching gifts available to all VMware people.
• Tackling economic inequality:

  Tackling economic inequality

  VMware IT Academy partners directly with more than 2,500 educational; institutions, governments and nonprofits globally to empower learners through; coursework, labs and experiences. To enrich learning and help jump-start; careers, our partner academic institutions can also access the latest suite of; VMware software solutions and use them in a hands-on educational; environment. VMware IT Academy is key to our 2030 goal of upskilling 15; million people through our educational offerings and creates a pipeline of; diverse talent that is available to advance companies’ digital journeys and; deploy VMware solutions. ● VMware donates our technology to academic; institutions, enabling learners with access to technical training and labs across; technology solutions and companies through Academic Cloud. ● VMware IT; Academy partners with the Rochester Institute of Technology (RIT) for their; Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to; reskill or upskill unemployed individuals, including minorities and veterans. ●; VMinclusion Taara offers free technical education on VMware products &; technology that enable digital business transformation, addressing the gender; gap in the Indian IT sector and empowering women with financial and social; independence. ● VMware Responsible Sourcing supports sustainability,; diversity and accessibility across our supply chain. VMware has committed to; working with 75% of our suppliers (by spend) to set their own science-based; targets by the end of 2024. We are also prioritizing the sourcing of goods and; services through diverse businesses and have committed to spending $1.5B; with diverse suppliers through 2030. Our definition of diverse supplier includes:; small-business enterprises, minority-owned enterprises, woman-owned; enterprises, and businesses owned by other underrepresented groups such as; LGBTQ, veterans, and proprietors with disabilities.
• Equal opportunity:

  Equal opportunity

  VMware joined the Valuable 500, a global business collective that is igniting; systemic change and unlocking the business, social and economic value of; more than 1 billion people with disabilities around the world. From ensuring the; technology we develop is accessible for all to empowering our employees; through accessible, inclusive and innovative engagement and wellbeing; programs, our company remains committed to driving meaningful impact on; disability, wellness and neurodiversity inclusion. ● As a leading software; company, user accessibility is top of mind at VMware. One of our ESG goals by; 2030 is to ensure the technology that we develop, and source within our supply; chain, is accessible for all. We created internal Accessibility Guidelines within; VMware and committed to assess all new software and events suppliers for; accessibility standards aligned with our own guidelines. ● Employee Resource; Groups at VMware are called Power of Difference communities (“PODs”), and; they play a strategic role in building a culture of belonging. We are focused on; driving a culture that is inclusive of all forms of diversity, including supporting; employees with disabilities. In 2021, VMware was named a Best Place to Work; for Disability Inclusion by the Disability Equality Index (DEI).
• Wellbeing:

  Wellbeing

  At VMware, we enrich lives at work, at home and in the community, because we; believe that empowering our people to bring their authentic selves to work; drives business excellence and enables us to achieve our business goals. We; prioritize employee wellbeing and work hard to foster a culture that is ethical; and respectful, kind and compassionate, which is defined by our EPIC2 values; —Execution, Passion, Integrity, Customers and Community. ● Employee; wellbeing at VMware is a top priority as we believe people are the key to our; success, and we are always striving to make it easier for employees to pursue; wellbeing on their own terms, which will also help them perform well at work.; We recognize that VMware has a responsibility to help support our employees; manage the added complexities of their work and family situations since the; start of the COVID-19 pandemic. Our wellbeing benefits include: four; supplemental days off (our “EPIC2” days), life coaching and emotional support,; work-life services for employees and their families, and a wellbeing allowance.

Pricing

• Price: £695.50 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: There is a free 90 day time limited and usage limited; version that can be used for testing and evaluation; purposes.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.