Coreix Limited

Coreix Public Cloud Solo VM X Large

The latest iteration of Coreix Cloud utilises Open Stack and is built upon enterprise hardware to offer enterprise service level agreements. We have deployed services in a flexible manner to benefit customer requirements. We offer a vast array of instances with guaranteed performance.

Features

• vCPU: 8
• Memory: 16GB
• IP Addresses: 1
• NVME Storage: Up to 15 TB (20GB Included)
• SATA Storage: Up to 15 TB
• 1 Hour Remote Hands
• Pre configured VMs or build custom
• Tier 3 Data Centre Locations
• 5 Minute response time SLA 24/7/365
• 100% Infrastructure & 100% Uptimes SLAs as standard

Benefits

• Fully Scalable Solution
• Real Time Resource Management
• High Speed Deployment
• Data Security As Standard
• Ability to Back up and Restore Data
• Complete Visibility and Control
• Flexible solution options
• Efficient use of resources

£56.87 a virtual machine a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at l.jackson@coreix.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

820731862529627

Contact

Luke Jackson
07496284618
l.jackson@coreix.net

Service scope

• Service constraints: Coreix infrastructure is built to be truly resilient and work alongside our SLAs of 100% uptime, 100% Network & 100% Infrastructure. Our support team are available 24/7/365 with a 5 minute response time based at our on site NOC. We look after and monitor our services at the infrastructure level as well as any networking or licensing that is required.
• System requirements: Internet Connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer 5 minute response times 24/7/365 as standard
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Appears on website as a prompt for engagement. Colours provide decent contracts with standard features as provided by our website provider. Can be navigated by keyboard as well as correctly built alt text for ease.
• Web chat accessibility testing: N/A
• Onsite support: Onsite support
• Support levels: We offer 1 hour remote hands as standard per month for all of our customers broken down into 15 minute intervals. Additional hours can be brought at £50.00/month for a commitment or £75.00 ad hoc charge.; ; This covers all requirements with any time taken over the allocated amount being charged ad hoc and invoiced in arrears.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Coreix has a number of how to articles on our knowledgebase for users to consult in the first instance on how to use the system in place. We have a dedicated technical team available to answer any questions as well as a competent sales team who can demonstrate how best to use the features and functionality of the my.coreix portal.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Due to the nature of the work involved this would involve a consultation with our technical team to ensure the best course of action is taken. This would be organised in line with our account management team with timescales before the end of the contract. We believe at Coreix that data extraction should not be an arduous job and will work with you, be that by providing external infrastructure, helping move the data with your technical team or making recommendations.
• End-of-contract process: At Coreix the end of contract procedure is simple. Our cancellation team will engage with you prior to the end of the contract to ensure the solution is indeed to be ceased. We will remove any information or documentation in line with our policies and procedures and remove access to the service. The information will be wiped and the VM/resources moved back into stock.

Using the service

• Web browser interface: Yes
• Using the web interface: Monitor: The Coreix portal gives access to a number of useful tools to monitor the use of your services. See key information such as IP addresses, resource utilisation and key stats. This gives access to the status of your infrastructure with the ability to build VMs directly from the resource pool you have access to.; ; Services: Buy, provision, upgrade, downgrade or cancel your services directly through the portal with transparent pricing and clarity on how this will impact your solution.; ; Users: Assign as many users as required to access the portal and decide how much access each user gains to information and access control. You can control who gains access to certain sections through predefined roles or fully customise the experience. Roles such as Billing, Technical, Buyer or full admin are available out of the box.; ; Raise tickets directly through the portal. The portal will allow you to send tickets to our Technical Team, Sales Team & Billing Team. Set preferences on what alerts you will receive via text or email and access our knowledgebase for any frequently asked questions.; ; Fully limit how much access users gain or give full access ot change control to suit your needs.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Unfortunately the portal does not come with assistive technology users in mind out of the box, we have made a concerted effort to ensure they layout and design of our portal doesn't cause too many problems.
• API: No
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • Other
• Using the command line interface: Gain direct access to the command line interface via the portal with full admin privileges for you to run any actions as reasonably required.

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: Our resources are not contended and for the allocated resources product stack we offer we ensure you n effect have your own private cloud solution to build your resources. Our infrastructure is scalable and we ensure more resources are added before we hit any thresholds to limit performance.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Files
  • Virtual Machines
  • Databases
• Backup controls: You can access different levels of backups with different schedule to suit your requirements. We offer a fully managed service with no access granted to our client or a service where you have complete control over the frequency, retention and location of the backup.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 5 MINUTE RESPONSE SLA; in place, all tickets will be answered within this time period. If you would like to get in touch with the support team, please contact support@coreix.net.; ; 100% INFRASTRUCTURE AVAILABILITY; ; Coreix commits to the availability of power and HVAC (heating, ventilation and air conditioning) 100% of the time in any given month.; ; In the case of HVAC, the achievement of this level will apply when;; ; (i) an average daily room temperature of between 18 and 28 degrees Celsius is achieved and; ; (ii) an average room relative humidity of 50% (+/- 30%) is achieved.; ; In the case of power, the achievement of this level will apply when uninterrupted power is delivered to the server/firewall or, in the case of collocation, to the power bar.; ; 100% NETWORK AVAILABILITY; ; Coreix commits to the availability of its network services 100% of the time in any given month.; ; The network will be considered available where; ; (i) it is possible to transmit and receive data across the network equipment owned and managed by Coreix, and; ; (ii) it is possible to connect to Coreix border routers via any of the Coreix network providers; ; credit information found at coreix.net/about/service-level-agreement
• Approach to resilience: We operate tier 3 plus data centres with full network resiliency and A + B power to all devices. More information is available upon request
• Outage reporting: Coreix has a dedicated page for status updates at status.coreix.net in which we regularly update. You can subscribe to email alerts from this page as well to ensure you are always abreast of any upcoming works. For any planned maintenance we will be in direct contact with all affected to make them aware of how this will impact their services prior to any work being done.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: Our security settings allow for a predefined IP address being required to access the portal for an additional level of security.
• Access restrictions in management interfaces and support channels: Customise or use predefined roles to limit the access to all of your users. Sort by department or business function to allow authority where needed. Coreix also runs an authorised contact policy which requires you to be a named individual to be able to raise support tickets, access confidential information or request cancellation. Using security questions and escalation procedures allows for varying level of restrictions to suit your requirements for management of resources or support information.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: Our security settings allow for a predefined IP address being required to access the portal for an additional level of security.
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus
• ISO/IEC 27001 accreditation date: 29/03/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Clone systems INC T/A Server Scan
• PCI DSS accreditation date: 17/11/2021
• What the PCI DSS doesn’t cover: This is for Coreix services.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Coreix runs a number of regular internal and external audits to ensure we remain in line with our ISO accreditations. We run quarterly compliance meetings with our dedicated compliance manager and board level sign off. We have a strict policy around information management with levels of reporting and approvals built into our BMS.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: As part of our quality assurance process and commitment to our ISO 9001 Quality Management certification we follow rigorous policies and procedures around configuration and change management. By providing a audit log we can ensure we have a full log of the lifetime of components as well as the outcome of any testing that could negatively impact us.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Coreix run a number of tests both internal and externally such as Pen testing to ensure our infrastructure is protected from any vulnerabilities. We regularly schedule deployment of patch's for our internal infrastructure and often recommend the same to our clients. Our on Site NOC team keep abreast of any potential threats and make sure our systems are built to manage and mitigate any potential problems. Our network team are dedicated to ensuring the integrity of our infrastructure.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Coreix use a number of different monitoring systems constantly monitored by our NOC team 24/7/365. Any alerts are immediately checked, confirmed and raised with the client for awareness. We offer different levels of monitoring or management depending on needs and requirements.
• Incident management type: Supplier-defined controls
• Incident management approach: Coreix has a number of pre defined processes to ensure consistency in how we report and manage any incidents. Our status.coreix.net page is regularly updated for visibility during an incident as well as direct lines of communication raised for any impacted. Once resolved incident reports are generated upon request, within 24 hours. If users feel there is an incident and can see no record of this being raised by Coreix, they can raise a request directly with our support team by phone, email, ticket or live chat.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: KVM hypervisor
• How shared infrastructure is kept separate: We offer Openstack, VMWare, Hyper-V & Promox as standard for this. Our policies and procedure ensure that in the majority of cases solutions that have a high regard for security will be deployed on their own infrastructure. If the need is required to place this on shared infrastructure we ensure through the use of virtualisation we keep data intact and separated.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Our data centres run in adherence of the EUs independent scheme for the Code f Conduct for Data Centres to ensure we have adopted energy efficiency best practices. We regularly recommend more energy efficient solutions for our customers as champion reducing our energy consumption with a core company target based around our power consumption, reviewed quarterly.

Social Value

• Fighting climate change:

  Fighting climate change

  Coreix is committed to help tackle climate change whereby we focus on being as energy efficient as possible to minimise our impact on the environment. We have ISO 14001 to ensure we are held accountable and use 100% renewable energy in our flagship data centre
• Equal opportunity:

  Equal opportunity

  Coreix aims to ensure no applicant or employee receives less favourable treatment due to race, sexuality, gender, age, disability, religious belief or marital status. ; As an equal opportunities employer we aim to ensure no one is disadvantaged by conditions or requirements which cannot be shown.
• Wellbeing:

  Wellbeing

  Coreix is committed to providing a healthy working environment and improving the quality of working lives for all staff. The wellbeing strategy aims to support the ; company’s mission and core values of freedom of thought and expression, freedom from discrimination and the recognition that our staff are our greatest asset

Pricing

• Price: £56.87 a virtual machine a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: You gain access to the required VM for a period of 1 week. When the trial ends we close this down or agree a contractual commitment to the solution
• Link to free trial: My.coreix.net

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at l.jackson@coreix.net. Tell them what format you need. It will help if you say what assistive technology you use.