Softcat Limited

NetApp - Google Cloud NetApp Volumes

CVS provides NFSv3, NFSv4.1 and SMB NAS files shares as a service on Google Cloud. The file shares offer data versioning through snapshots, backup/restore and disaster replication. The service is co-engineered by NetApp and Google Cloud. Integrated into Google Cloud Console, billing and support through Google

Features

• "• Cloud_Support Services available for Ease of Integration
• Data Protection - With NetApp Snapshot™ technology
• Storage Efficiencies - Thin provisioning, data compression, and deduplication.
• Data Tiering - Automatically move infrequently-used data to object storage
• Cloning-Create writeable clone volumes instantly and with no capacity penalty
• Cloud Migration - With SnapMirror® replication technology
• Cloud Manager -UI/APIs for management, supporting hybrid & multi-cloud architectures
• Kubernetes Integration - For containerized workloads persistent storage

Benefits

• Provide High Availability for your cloud applications
• Reduce public cloud storage spend with NetApp CVO for GCP
• Multiple storage consumption models
• Cloud Support Services eases integration with private cloud
• Q deployed 100's of on premise deployments
• Cloud Provider Agnostic - Hyper Scale Choice, Specialist Cloud Aware
• Consistent Data Management across multiple clouds - One skill

£0.04 a gigabyte a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

823380497389309

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Service constraints: Two versions of the service with not 100% overlapping feature set. See https://cloud.google.com/architecture/partners/netapp-cloud-volumes/service-types?hl=en_US. Not available in all Google regions. See https://cloud.netapp.com/cloud-volumes-global-regions#cvsGc
• System requirements:
  • Uses Googles Private Service Access to peer service to VPC
  • SMB requires an Active Directoy (AD)
  • NFSv4.1 with Kerberos and NFSv3 with extended groups require AD

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support for CVS is handled by Google Cloud Support. See https://cloud.google.com/support-hub
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: It is provides by Google Cloud via their support pages.
• Web chat accessibility testing: https://cloud.google.com/docs/accessibility
• Onsite support: No
• Support levels: https://cloud.google.com/support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: https://cloud.google.com/architecture/partners/netapp-cloud-volumes/quickstart?hl=en_US and https://cloud.google.com/architecture/partners/netapp-cloud-volumes/workflow?hl=en_US
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: File migration
• End-of-contract process: Capacity is charged by allocated capacity. If user destroy the file shares (=volumes), replications and backups, no further charges will apply.

Using the service

• Web browser interface: Yes
• Using the web interface: All support is handles through Google Clouds support interface.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: https://console.cloud.google.com/netapp/cloud-volumes
• Web interface accessibility testing: https://cloud.google.com/docs/accessibility
• API: Yes
• What users can and can't do using the API: https://cloud.google.com/architecture/partners/netapp-cloud-volumes/api?hl=en_US
• API automation tools: Terraform
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: Tenant isolation
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics: https://cloud.google.com/architecture/partners/netapp-cloud-volumes/monitoring?hl=en_US
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Netapp

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • All/Any Data can be backed up.
  • Single files can be restores from in-volume snapshots
  • CVS Backup backups and restores full volumes (file shares)
• Backup controls: Specify which volume to backup.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: https://www.netapp.com/pdf.html?item=/media/14113-servicelevelagreementcloudvolumesservicesgcp.pdf
• Approach to resilience: https://services.google.com/fh/files/misc/infrastructure_design_for_availability_and_resilience_wp.pdf
• Outage reporting: https://status.services.cloud.netapp.com/

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
• Access restrictions in management interfaces and support channels: Service is managed by an SRE team with well-defined membership
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: November 30 2021
• What the ISO/IEC 27001 doesn’t cover: • The manufacturing of NetApp hardware is out of scope; • The corporate functions of IT, HR, Legal, Finance, Sales, Marketing, etc. are considered as support functions. NetApp Corporate IT and EIS teams are already ISO/IEC 27001:2013 certified.; • Physical and environmental security controls for the data centres are out of scope. However, the assets within the data centres are logically in-scope"
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 Type 1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cloud Security and Compliance team governs all the cloud services and maintains policies and procedures to be followed. Such policies and procedures are as below:; • Vulnerability Management Standard and Procedure; • Hardening and Patch Management Procedure; • Access Control Policy and Procedure; • Asset Management Policy ; • Logging and Monitoring Policy and Procedure; • Backup and Restoration Policy and Procedure; • Cryptography Policy and Procedure; • Risk Assessment Procedure; • Secure Development Policy and Procedure; • Change and Release Management Procedure; • Logical Security Procedure; • Document Control Procedure; • Physical Security Procedure; • Incident Management and root cause analysis Procedure; ; This central team manages security (confidentiality, integrity & availability) in a consistent and risk-based manner across the portfolio of Cloud products. They ensure that information assets operate with an acceptable level of protection and embed leading security practices into operations.; They also ensure compliance with leading authoritative standards and maintain commercial certifications like SOC 2, ISO, FedRAMP, HIPAA.; Policies and procedures are appropriately shared across all the groups. Any individual who violates policy may be subject to disciplinary action, up to and including termination from employment, in accordance with NetApp's Code of Conduct.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: There is a well-defined Change Management process that makes sure that any change is formally communicated, tested, coordinated, properly reviewed and approved prior to their release into the production environment, it identifies associated risks.; This applies all the planned/ unplanned/ emergency changes part of application and infrastructure. All the changes be it new feature addition, bug fixes etc. goes through security testing like threat modelling, Static Application Security Testing, 3rd party component testing, Dynamic Application Security Testing etc. The changes are validated against manual and automated testing and then tested on the pre-production account before pushing to production.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All systems including applications, third party components, infrastructure and configurations are scanned for vulnerability. The results from the scans are securely communicated to the appropriate teams in a timely manner. Remediation tracking process is established and followed to ensure records of vulnerability and their remediation/ closure are maintained. Risk assessment is done for the vulnerabilities while it is triaged. Critical patches are deployed on priority as part of emergency change. NetApp tracks vulnerabilities from multiple sources such as NVD Feeds, US-CERT mailer, and OSS mailers.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Cloud threat detection tools are utilized to monitor and alert NetApp personnel when anomalies to the system components are detected. Anomalous events are investigated and tracked to resolution. NetApp's Security Team performs vulnerability assessment on CVS Infrastructure monthly. CVS GCP utilizes the SIEM tool QRadar to monitor the GCP production environment. NetApp SOC is responsible for monitoring QRadar event logs and alerts through PagerDuty. Incidents follow the incident management process. Cybersecurity events or incidents that require additional expertise or resources are escalated to the NetApp Cyber Security Operations Centre per the NetApp Incident Response Plan.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: NetApp has established an Incident Management and Root Cause Analysis Procedure for reporting security incidents, and procedures to guide users in identifying, analysing, and reporting failures and incidents. An automated ticketing system is utilized to document and monitor identified incidents, responses, and resolution. Corrective measures that occur as a result of incidents and identified deficiencies follow the standard incident management procedures. Notifications of security events to the external users are handled according to the NetApp Information Security Incident Response Plan. Corrective actions arising from the RCA are opened as tasks in Jira and are tracked to closure.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: https://docs.netapp.com/us-en/ontap/concepts/storage-virtualization-concept.html and Google kubernetes Engine
• How shared infrastructure is kept separate: https://docs.netapp.com/us-en/ontap/concepts/storage-virtualization-concept.html and separated network paths VLANs

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: NetApp CVS GCP is hosted from the Google Cloud Platform and the datacenters at GCP are alligned to efficiency; https://www.google.com/about/datacenters/efficiency/

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £0.04 a gigabyte a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.