Six Degrees Technology Group Limited

Managed Detection and Response (MDR) / Managed Extended Detection and Response (MXDR) SOC service

Our MDR and MXDR services are based on GPG 13, 24/7/365 cyber security SOC monitoring providing human analysis and triage, covering endpoints, on-premise infrastructures, Microsoft Office 365, Identity and Microsoft Azure, as well as SaaS and PaaS services, and other cloud providers. PSN Service Provider and ISO27001 Compliant.

Features

• Human SOC Analysts Monitoring and Triage 24/7
• Built using GPG13, CE+, CIS and NIST controls
• UK On-shore staff and operating facilities Only
• Proactive detection and protection capabilities
• Includes SIEM, Threat Protection, Threat detection, Threat Intelligence
• BPSS and SC Cleared Staff
• Integrated vulnerability Scanning with remediation
• PSN Service Provider (PSNSP SRV_0220) accredited
• Includes Advanced Threat and Malware intelligence

Benefits

• Can be deployed on Cloud and On-premise Infrastructure
• Includes integration with industry leading Threat Intelligence provider Recorded Future.
• Options for regular service reviews and reporting
• Fully utilise existing capability within integrated Microsoft security tools
• Built around leading security tools
• Personal interaction between SOC analysts and client
• Pre-determined response actions to protect your most critical assets
• Flexible and scalable solution - add devices as required
• Full visibility on existing devices, services, software and platforms

£5 a device a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

824116916165356

Contact

Six Degrees' Public Sector team
08000128060
Publicsector.sales@6dg.co.uk

Service scope

• Service constraints: The preferred deployment model is to use client provided virtual servers for the deployment of the technology platform. Also some vendors platforms may require the development of "plug ins" in order for the correct capture of security events. This may have; an extra cost. Also a client may need to provide additional storage if more than 6 months of logs are required to be retained.
• System requirements:
  • 8 Cores
  • 16 GB RAM
  • 1 TB Storage
  • Site to site VPN

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The Standard SLA is 1 hour for all critical requests.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: For Government clients the response time is defined as part of the contract. A response to a priority event is within thirty (30) minutes as standard. The cost is included in the service fee as standard.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The Six Degrees Managed Service engagement process comprises of 6 distinct phases as outlined below: Pre-sales: sets the expectation of any engagement. Implementation Planning: manages final designs and the overall plan. Deployment: focuses on the initial installation of the client side technology. Configuration: manages the client and Six Degrees technology integration. Tuning: ensures the technical solution is performing optimally. Full Service Operation: manages the delivery of the service through to contract closure
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The SIEM solution is owned by Six Degrees and is used to deliver the managed service. At termination of a managed service means that all components installed within a client environment will be shutdown. All raw log data collected inside the SIEM secure logging module can be exported in a compressed file and provided to the client. It is the clients responsibility to handle the compressed log file according to data classification and handling guidelines. Virtual images and all backups are to be deleted with written confirmation from the client this has been auctioned. The continued use of any of the virtual components will be in breach of any licencing agreements outside of a managed service contract. Any information collected by Six Degrees during the implementation or running of the service will be securely deleted in accordance with NCSC secure destruction guidelines and written confirmation from Six Degrees that all information has been destroyed will be issued.
• End-of-contract process: The client will need to give termination notice, as the SIEM solution is owned by Six Degrees and is used to deliver the managed service, the termination of a managed service means that all components installed within a client environment will be shutdown.

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: No
• Independence of resources: Each client will has their own instance of the technology platform installed. The Six Degrees central server is continuously monitored to ensure overall capacity and therefore ensure the service is not effected.
• Usage notifications: Yes
• Usage reporting: Other

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9% as a minimum - please see further SOWs for all SLAs and service credits
• Approach to resilience: Six Degrees run two data centres, which are fully resilient and tested regularly in our BCP plan. In addition, Six Degrees have a fail-over SOC that is instigated in the event that SOC Alpha is physically or technically unavailable.
• Outage reporting: Outages to the service are reported to the client immediately by telephone communication, due to the nature of the service and reviewed at the service meetings as part of standard reporting.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Dedicated end points, with 2FA, Isolated VPN connectivity and RBAC.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Other
• Description of management access authentication: The client is also provided a PIN number that is exchanged with the SOC analysts if the client need to call for further information.
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: 27/06/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing - The entire organisation and processes and services is covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO22301
  • ISO9001
  • SOC 1 Type 2
  • SOC 2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: PSN Service Provider and PASF
• Information security policies and processes: PSN and ISO 27001 accredited, the Service follows Cyber Security Policies. We have a Information Security Management System for incidents and have a WIKI that has all the published policies and procedure. We have an appointed Information Security Officer - scheduled regular audits and quarterly staff training. We are a security organisation and therefore security is embedded in our culture.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change Management within Six Degrees is run by a change control board run by our CTO. Only those changes that conform to the Change Management process described in our policy document are authorised for implementation. Within these standards are the rules of conduct relating to: 1) Change Entry 2) Change Review 3) Testing 4) Change Approval 5) Change Announcement 6) Change Management Meeting 7) Implementation 8) Report and Control
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Emergency patches will be deployed by relevant Six Degrees SOC Staff delegates. They should be deployed within 8 hours of availability. As Emergency patches pose an imminent threat to the network, the release may proceed testing. Critical security patches should be deployed within 3 business days of the time the vendor makes them available. Non-critical security and other patches may be applied monthly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Although GPG13 is now a legacy document, it remains a guideline to be utilised. As such Six Degrees monitor its our own infrastructure in line with this standard.
• Incident management type: Supplier-defined controls
• Incident management approach: As an ISO27001 accredited company, Six Degrees must maintain a detailed Incident Handling Policy and suite of procedures to ensure that we have a comprehensive and repeatable risk assessment process. Incidents are reported to the Information Security Officer as per policy and our Information Security Management System.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Six Degrees use the ARK data centres in Spring Park, Corsham, and Cody Park, Farnborough, for its public sector cloud services. ARK are Participants of the EU Code of Conduct for Data Centre Energy Efficiency for SQ17, P1, and A9. Through selecting ARK this choice demonstrates to our clients a commitment to reduce energy and make cost-savings during Business As Usual. Working with ARK, clients can save more than £1.1 million and 6,000 tonnes of carbon annually based on a 1MW load, compared with an average data centre facility – lowering the Total Cost of Ownership across the Industry. Situated within secure compounds and boundaries, each Ark protects to Business Impact Level 3 (BIL3) as a minimum, without compromising availability, sustainability or price point. Ark currently has two dedicated data centre campuses spread across 74 acres in Wiltshire and Hampshire, with access to 160MVA of diverse power.

Social Value

• Fighting climate change:

  Fighting climate change

  Six Degrees has established an environmental committee that is focussed on ensuring that we apply an approach of continuous improvement to environmental compliance and good practice as we work towards the Government’s Net Zero target.; We recognise that our activities impact the environment in numerous ways, principally through: ; - Use of energy in our data centres, in buildings we occupy and during business travel and commuting.; - Disposal of hardware and other materials.; - Use of paper and disposal of general waste. ; Six Degrees as a business is committed to reducing the impact upon the environment in a number of ways. These include:; - Maintaining appropriate waste management procedures to ensure all waste is disposed of in line with legal and environmental requirements.; - Promoting the use of recycled material where possible.; - Ensuring that materials are disposed of in an environmentally safe manner at the end of their useful life.; - Promoting the efficient use of our resources.; - Promoting awareness of environmental issues.; - Offering the Cyclescheme as a benefit to all its employees to reduce the environmental impact of commuting to the office space.; - Promoting good housekeeping habits in the office space.; - Complying with all relevant environmental legislation and regulation.; Six Degrees is WEEE-certified and use third parties that are WEEE registered for disposing of electronic waste.; Our largest environmental burden is the use of power in our datacentres. We use technology designed specifically to manage power consumption. We are also very proud to have switched our data centres fully to use green and renewable energy. ; Six Degrees is in the process of evidencing its existing and ongoing work to secure certification under ISO 14001 and ISO 50001 (for Environmental and Energy Efficiency), which will further improve our reporting of environmental metrics and improvement plans.
• Covid-19 recovery:

  Covid-19 recovery

  Six Degrees’ focus has been very much on supporting the large number of people in our workplace affected by Covid-19, and protecting our workforce generally. Our activities have been outlined below.; We supported full remote working required by the government and adopted an agile working policy, benefiting our people and our clients. ; We ensured that all of our offices are fully Covid compliant throughout the pandemic in line with the prevailing Government guidance.; Regular polling of our people and including their feedback in our workplace approach, including their views on returning to the office, appropriate frequency for returns to the office, and how to cater for individuals who may still be shielding or otherwise unwilling to return to previous ways of working.; As the situation evolved, ensuring that the learnings from previous stages of the pandemic had been taken into full account – for example, even though many workplaces removed social distancing from workspaces following the vaccination programme, in consultation with our people we maintained this arrangement.; We have sustained our focus on the heightened risk of mental health concerns from home working and the somewhat extraordinary circumstances overall – we provide on a regular basis information resources, including offering up webinars, physical activities for those who want/need more social support, access to our trained Mental Health First Aiders and a range of other practical support.; We have also reviewed and updated our suite of family friendly policies to make it easier for our teams to take time out if they, or a member of their family, is affected by Covid, to help them manage their health and/or their home responsibilities as well as their work.
• Tackling economic inequality:

  Tackling economic inequality

  Six Degrees supports this theme by working with local communities to providing mentoring and job opportunities. We take pride in employing local people and offering new opportunities as they arise. We operate a Graduate scheme, offering new graduates the chance to learn and grow within the IT industry and we offer apprenticeships that can provide new skills to those looking to enter the IT managed services field. ; Our Talent Acquisition team is building richer and deeper contacts within the local community in order to raise aspirations of people from all backgrounds to work within the technology sector and to remove barriers to entry, for example through behavioural interviewing with objective behaviours that actively seek to remove bias (unconscious or otherwise) in recruitment and individual development discussions. ; In addition, we are also engaged with the Government’s Kick Start programme to offer local 16-24 year olds and a taster of tech career pathways; this will support the employment of young people in the wake of the pandemic. ; In our Future Frontiers programme, Six Degrees staff will mentor young people in a local London school. We intend to continue this relationship and work closely with the school to support with general IT needs, encourage work experience and IT career paths.
• Equal opportunity:

  Equal opportunity

  At Six Degrees we believe in harnessing a truly diverse and inclusive culture.; Our goal is to create a culture where different perspectives and experiences are valued, diversity of thought is encouraged, and there is fairness and equality of opportunity for all.; As part of our commitment to D&I, we have established an employee network, known as the 360 Degrees Group. This group raise awareness of initiatives across the business and create an annual diversity calendar highlighting certain events or celebrations throughout the year. ; In addition, we have established our MAPC (Minority Awareness and Progression Community) employee group. This group provides an opportunity for diverse individuals from a BAME background to meet with other colleagues and create a space to discuss initiatives that could help to drive greater equality in our business.; Furthermore, Six Degrees has been working hard on closing the gender gap in our company. We continue to proactively seek to address it through a wide range of activities and initiatives. These include working to ‘degender’ our recruitment adverts, ensure all of our recruiting employees are fully trained in conscious and unconscious bias avoidance.; We have introduced several strategies to bring new females into the organisation. These include our engagement with schools, colleges and universities to raise the aspirations of females toward tech. Six Degrees is an advocate of women in technology and were a leading sponsor of the 2019 Women in Technology event.; We are an active member of the Employers Network for Equality and Inclusion (ENEI) and have worked with ENEI and other organisations to provide training and workshops to all of our senior leaders on conscious inclusion as well as how to manage multi-cultural teams. We are delighted to have been awarded a Bronze Standard Award by the ENEI for our ED&I initiatives thus far.
• Wellbeing:

  Wellbeing

  Supporting our workforce’s health and wellbeing is crucial to Six Degrees. We have established an employee network, known as the 360 Degrees Group, which is made up of people who are passionate about making a difference from across all different business units, with an Executive-level sponsor and SLT-level sponsors for each sub-group or initiative. The initiatives include: ; - Including Everyone, Everywhere: Our forum which focuses on diversity and inclusion: it’s about creating a Six Degrees where everyone feels able to bring their truest self to work.; - Healthy Minds, Healthy Lives: Our forum for mental health and general wellbeing. A healthy mind and body is at the core of being happy and productive at work and at home.; - For The Benefit of Others: There’s something that touches, motivates or inspires all of us; this is a forum which focuses on charity fundraising, on making a positive mark on the communities which Six Degrees touches, and on making this a greener place to work.; We operate a well-being calendar led by Healthy Minds, Healthy Lives and also have certified Mental Health First Aiders across the business, demonstrating our commitment to providing our workforce with wellbeing support. ; We have a significant focus on building awareness and promoting dialogue around health and wellbeing: our Women in Tech committee talks about female health, and for June (Men’s Health Awareness Month) they will be promoting awareness of men’s health, for example testicular and prostate cancers.; Under the 3rd initiative we actively encourage community engagement through numerous social value activities. These include collaborative and individual fundraising projects for our partnership with Macmillan as well as promoting events within communities. In 2019 we sponsored the Women in IT awards and have also sponsored a Tough Mudder charity event.

Pricing

• Price: £5 a device a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.