Oakford Internet Services Limited

Private Cloud Hosting

Private Cloud Hosting is great for building your cloud infrastructure. You can spin up one instance or one hundred; deploy a single application or move your entire infrastructure to the cloud. Our platform has been designed to empower you with the scalability and control for a successful cloud deployment.

Features

  • High availability
  • Orchestration
  • Real-time deployment
  • Replication
  • UK based
  • Resilient
  • Scalable
  • Compliant
  • Efficiency
  • ISO27001 Certified

Benefits

  • decreased downtime, simplified maintenance, flexibility, eliminating single point of failure
  • reduction of errors, predictability, automation, consistency, elimination of human error
  • faster delivery of features, increase stability of system, agility
  • increased stability and reliability, better performance
  • compliance with GDPR, data protection, security
  • ability to rebuilt, removal of single point of failure, adaptation
  • customisable infrastructure, ability to increase and decrease resources
  • meet regulatory requirements, avoid fines, protection for organisations
  • cost reduction, no upfront costs, lower investment in infrastructure
  • compliance with business, improved confidence,

Pricing

£999 a unit a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@oakfordis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 2 5 6 1 7 4 1 9 4 5 4 4 2 4

Contact

Oakford Internet Services Limited OCS Contact Team
Telephone: 03302 230 230
Email: sales@oakfordis.com

Service scope

Service constraints
Our platforms can support all major distributions of Linux as well as Windows 2016 or later based guest systems based on x86 and x64 architectures.

Unplanned downtime is reduced by employing a strict change control process. Regular maintenance is performed in published slots with a regression plan always considered.
System requirements
  • Internet connection
  • MPLS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times to tickets within 4 hours during business hours.

Critical incidents prioritised but must be notified via telephone.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
A Technical Account Manager is provided to all Private Cloud customers. The TAM is responsible for all commercial, consultancy and escalation matters.

The service platform is proactively monitored 24/7.

The Oakford service desk is available for escalation support via email and telephone during business hours.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training and user documentation are provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users have unrestricted access to their data and are always in full control allowing data extraction at any point during their contract.
End-of-contract process
The off-boarding process is started when a de-provisioning request is received. This can be provided as a support request or directly to the account manager via email.

The same platform support is available during the off-boarding process. Additional off-boarding service may be requested at an additional cost if users require a full decommissioning service, data extraction or migration as well as support for 3rd parties. OIS is also able to offer planning advice as part of the additional service.

Using the service

Web browser interface
Yes
Using the web interface
Ability to set up new instances and virtual networks via web interface.

Ability to allocate assigned resources.

Ability to connect to console allowing to make any changes to own instances and networks.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Screen readers can process highlighted text within the portal.
Web interface accessibility testing
Tested Edge and Chrome screen readers in lab.
API
Yes
What users can and can't do using the API
All functionalities available via the web console are also available via API.
API automation tools
  • Ansible
  • Chef
  • Puppet
  • Other
Other API automation tools
  • Cloud Monkey
  • Any REST compatible automation tool
API documentation
Yes
API documentation formats
HTML
Command line interface
Yes
Command line interface compatibility
Linux or Unix
Using the command line interface
All functionalities available via the web interface are available via the command line.

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Intelligent resource allocation is employed.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Virtual Servers
  • Database
  • Agentless Office 365
  • Agentless Google Apps
Backup controls
Through our web app or full app users can create multiple backup sets with options that include - backup scheduling, frequency, pre backup scripts and retention policies.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.8% in accordance with the service terms.
Approach to resilience
Available on request
Outage reporting
In an unlikely event of a service outage OIS will follow a defined process of handling such incidents.

Service outages will be reported via a public dashboard and updated regularly.
Other methods will also be employed as appropriate; these include email, SMS or telephone communication.

Identity and authentication

User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
User access control.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Limited access from within secure network.
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QAS International
ISO/IEC 27001 accreditation date
30/05/2017
What the ISO/IEC 27001 doesn’t cover
All processes are covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO27001 certified Information Security Management System is in place covering all cloud services offered.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All assets are tracked, risk assessed and managed.
Documented change management processed is followed with all configuration items controlled by the process. Change Requests are raised and reviewed by Change Advisory Board (CAB) considering the systems affected, time of the change, its urgency as well as any regression plans required.
Vulnerability management type
Undisclosed
Vulnerability management approach
An automated vulnerability scanning is performed according to a regular schedule on all elements of the core infrastructure.
Results are classified and all critical vulnerabilities are removed by patching or other relevant means as soon as it is possible in accordance with maintenance and changes processes.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
All systems are constantly monitored and regularly scanned using industry leading AlienVault systems. Results are reviewed and appropriate action taken as a priority.
Response follows a documented process.
Incident management type
Supplier-defined controls
Incident management approach
OIS monitors all of its systems to proactively detect incidents as they arise. These are being evaluated using a priority matrix following ITIL methodology. Incidents can also be reported via email or telephone and undergo the same process.
Oakford follows an agreed process for handling any Major Service incidents including customer communication and regular updates.
Major incidents are always analysed with relevant actions taken as a result.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
KVM hypervisor
How shared infrastructure is kept separate
Each organisation is assigned separate VLAN.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Data centres adhere to EU Code of Conduct.

Social Value

Fighting climate change

Fighting climate change

We are currently working towards ISO14001. We have already set out our policies and procedures in preparation for an audit later in 2022.

Pricing

Price
£999 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free 30 day trial of our essentials package

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@oakfordis.com. Tell them what format you need. It will help if you say what assistive technology you use.