Vodafone Limited

Public Cloud - Microsoft Azure offered by Vodafone (OFFICIAL)

Microsoft Azure allows you to build, manage and deploy applications on a global basis. Azure provides a broad set of infrastructure services, such as computing power, storage options, networking and databases, delivered as a utility: on-demand, available in seconds, with pay-as-you-go pricing.

Features

  • Scalable, reliable and secure global computing infrastructure
  • Your application can scale up or down based on demand
  • End-to-end approach to secure flexible infrastructure

Benefits

  • Quick and secure hosting of your applications
  • Flexibility to select all the services you need
  • No long-term contracts or up-front commitments

Pricing

£0.01 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks_team@vodafone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 3 7 1 5 2 3 5 9 6 5 0 8 3 9

Contact

Vodafone Limited Frameworks Team
Telephone: 03333 040191
Email: frameworks_team@vodafone.com

Service scope

Service constraints
Please view detailed Service Description.
System requirements
Refer to Azure catalogue for system requirements on specific products

User support

Email or online ticketing support
Email or online ticketing
Support response times
The standard response time is one hour with support available on a 24/7 basis. The Support Incident Escalation is available to be utilised for critical issues and whenever needed to resolve the issue speedily.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Vodafone will provide you with support for Microsoft Azure. Our Hosting Solutions Support team provides a 24x365 Service Desk and Incident Management team. Support will be provided in English. The Vodafone operational model for support is ITIL based.
If you think there is a fault or problem with your public cloud environment, you are able to raise a fault via your usual Vodafone support route.
Vodafone teams may contact the customer to work on the resolution of the fault. Customers must ensure that the correct contact details are submitted with their request. Vodafone’s support model for Microsoft Azure will triage issues into Microsoft if Vodafone is unable to resolve the issue.
More details : Service Descriptions Support section
Support available to third parties
No

Onboarding and offboarding

Getting started
Onboarding guidance is provided as part of the service. When the Azure service is ready the customer will be provided with the following:
I. Service Terms – contains Vodafone and Microsoft Azure T&Cs
II. Service Descriptions – a guide to cover all customer information inc. Azure products, support, global infrastructure etc.
III : Cloud Ready website - Document area for all relevant information pack
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
From the application that uses Azure or through the Admin GUI. Vodafone may also be able to help you minimise the impact of off-boarding through our professional service capability.
End-of-contract process
Customer must remove all of their data from the Platform notify Vodafone that they wish to terminate the Service. Vodafone will notify Customer of the date that the Service and any remaining data will be removed.
It is Customer’s sole responsibility to remove their data from the Platform and Vodafone shall have no liability whatsoever for any of Customers data that remains on the Platform once Customer has notified Vodafone that Customer wishes to terminate the Service.

Using the service

Web browser interface
Yes
Using the web interface
The Microsoft Azure public cloud provides a self-service web portal (Azure Resource Manager also known as ARM) and application programming interfaces (Azure Resource Management REST API) for the provision and management of Azure services. Both the API and web portal are available over the public Internet to Vodafone and our customers. Please note that the Azure classic portal is not provided as part of this product.

https://docs.microsoft.com/en-us/azure/azure-resource-manager/
Web interface accessibility standard
WCAG 2.1 AAA
Web interface accessibility testing
It is accessible anywhere through an internet connection over HTTPs and end to end security can be assured by using Vodafone's secure networks.
API
Yes
What users can and can't do using the API
The Microsoft Azure public cloud provides a self-service web portal (Azure Resource Manager also known as ARM) and application programming interfaces (Azure Resource Management REST API) for the provision and management of Azure services. Both the API and web portal are available over the public Internet to Vodafone and our customers. Please note that the Azure classic portal is not provided as part of this product.

https://docs.microsoft.com/en-us/azure/azure-resource-manager/
API automation tools
  • Ansible
  • Chef
  • Puppet
API documentation
Yes
API documentation formats
HTML
Command line interface
Yes
Command line interface compatibility
  • Windows
  • MacOS
  • Other
Using the command line interface
Please visit; https://docs.microsoft.com/en-us/cli/azure/?view=azure-cli-latest

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Azure has more global regions than any other cloud provider – offering the scale needed to bring apps closer to users around the world, preserving data residency and offering comprehensive compliance and resiliency options for customers.
Usage notifications
Yes
Usage reporting
Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
  • Broad set of global compute, storage, database analytics
  • Machine Learning and IoT
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
In Azure, organizations can encrypt data at rest without the risk or cost of a custom key management solution. Organizations have the option of letting Azure completely manage Encryption at Rest. Additionally, organizations have various options to closely manage encryption or encryption keys. See:

See:
https://docs.microsoft.com/en-us/azure/security/azure-security-encryption-atrest

With regards to Billing, Provisioning and other customer metadata, it is understood that most of this data is not encrypted at rest.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Replaces your existing on-premises or off-site backup solution
  • Azure Backup offers multiple components that you download and deploy
  • Back up data to a Recovery Services vault in Azure
Backup controls
Backup applications need to be purchased by Azure portal. No Operational Support System (OSS) tooling is deployed (monitoring, backup, patch management and anti-malware).
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Azure networking supports the following secure remote access scenarios:
-Connect individual workstations to a virtual network (Point-to-site VPN)
-Connect your on-premises network to a virtual network with a VPN (site-to-site VPN )
-Connect your on-premises network to a virtual network with a dedicated WAN link
-Connect virtual networks to each other (IPSEC tunnel)

For all details see:
https://docs.microsoft.com/en-us/azure/security/security-network-overview
Data protection within supplier network
Other
Other protection within supplier network
An Azure virtual network provides a secure, logical network that's isolated from other virtual networks and supports many security controls that you use on your premises networks

For all details see:
https://docs.microsoft.com/en-us/azure/security/security-network-overview

Availability and resilience

Guaranteed availability
Refer to Azure availability SLAs from here : https://azure.microsoft.com/en-gb/support/legal/sla/
Approach to resilience
Azure has more global regions than any other cloud provider – offering the scale needed to bring apps closer to users around the world, preserving data residency and offering comprehensive compliance and resiliency options for customers.

An Azure Region is a set of data centres deployed within a latency-defined perimeter and connected through a dedicated regional low-latency network. With more global regions than any other cloud provider, Azure gives customers the flexibility to deploy apps where they need to. Azure is generally available in 42 regions around the world, with plans announced for 12 additional regions.

Availability Zones are physically separate locations within an Azure region. Each Availability Zone is made up of one or more data centres equipped with independent power, cooling and networking.
Availability Zones allow customers to run mission-critical apps with high availability and low-latency replication.

See https://azure.microsoft.com/en-gb/global-infrastructure/regions/ for more information.
Outage reporting
As part of the service offering you have access to Azure Service Health that provides personalised guidance and support when issues in Azure services affect you. It can notify you, help you understand the impact of issues and keep you updated as the issue is resolved. It can also help you prepare for planned maintenance and changes that could affect the availability of your resources.

Further information on Azure Service Health can be found here:
https://azure.microsoft.com/en-gb/features/service-health/

Identity and authentication

User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
By default, Vodafone customers have no access to their Azure subscription and the CSP Partner (Vodafone) must grant the customer with access to the directory. The suggested subscription permissions will be using AoBo (Admin on Behalf of).

Each Vodafone customer is provisioned each subscription with 1 Global Administrator which will be a separate account from the subscription owner. The customer is provisioned each subscription with 1 subscription owner which will be a separate account from the Azure AD Global administrator.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance Limited
ISO/IEC 27001 accreditation date
01-Jan-2021
What the ISO/IEC 27001 doesn’t cover
Available upon request to review in detail
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
NCC Services
PCI DSS accreditation date
Various
What the PCI DSS doesn’t cover
N/A
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO22301

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Vodafone policies align to ISO27002:2013

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Formal management responsibilities and procedures within Vodafone are in place to ensure satisfactory control of all changes. When changes are made, an audit log containing all relevant information is retained on the Vodafone change management system. Changes to operational systems are only made when there is a valid business reason to do so, such as an increase in the risk to the system.
Vulnerability management type
Undisclosed
Vulnerability management approach
Cloud provider controls.
Refer to https://docs.microsoft.com/en-us/azure/security-center/
Protective monitoring type
Undisclosed
Protective monitoring approach
Vodafone has logging and monitoring capabilities in place along with appropriate storage of log data. The monitoring capability and events are managed and stored within the SIEM solution. The SIEM solution has been built in line with GPG13 DETER
Incident management type
Undisclosed
Incident management approach
Incident management processes are in line with ITIL best practice, and integrated with event, problem and change management processes.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Microsoft
How shared infrastructure is kept separate
Please see our detailed Service Description document (refer to Azure Shared responsibility model)

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Available upon request.

Social Value

Fighting climate change

Fighting climate change

We believe that urgent and sustained action is required to address the climate emergency. Business success should not come at a cost to the environment, and we are committed to ensure the greening of all our activities. We also see a key role for our digital networks and technologies in helping to address climate change. Digitalisation is key to saving energy, using natural resources more efficiently and creating a circular economy
Report:
https://www.investors.vodafone.com/esgaddendum
Covid-19 recovery

Covid-19 recovery

At Vodafone, we believe that everyone, everywhere should have access to technology. That is why our initiative – everyone.connected – aims to close the digital divide.
The COVID-19 pandemic has caused a global economic crisis, creating a greater need for focus on inclusion and equality. As a technology brand, we are determined to support those who need it most – students, jobseekers, small businesses, remote communities and the elderly. This is because we know that being connected creates endless opportunities; from remote working, to education and staying in touch.
We will keep doing all we can to make sure nobody is left behind – because when people are connected, equal opportunities are created and the future is brighter.
Tackling economic inequality

Tackling economic inequality

As a global telecommunications company, Vodafone is committed to tackling economic inequality by helping to create new businesses, jobs, and skills.   Since forming in 1982, we have purchased products and services globally to innovate and achieve business growth.
Today, Vodafone works with over 11,000 suppliers. We’re strong advocates of the ‘one company, local roots’ concept. By creating opportunities for new businesses and supporting supply chain resilience, we enable our suppliers to recruit and grow. In turn, our partners maintain their own diverse supply chains of smaller, local partners, technology start-ups and market specialists.
We also work with leading public service provider, PeoplePlus, to help create opportunities for individuals from lower income households who may face barriers to employment. They are a national UK wide company and extension of the UK Job Centre who aim to deliver skills and training to ensure people can access the right employment and enhance their career prospects.
Equal opportunity

Equal opportunity

We currently use gender neutral advertising for vacancies posted. We run the advertisements through a gender decoder to make sure the way we advertise uses inclusive language. Ensuring we do not use masculine language means we can try and appeal to more people.
Our recruitment team also actively ensure diverse shortlists are provided to hiring managers as well as having diverse interview panels. This is to ensure the candidate feels as comfortable as possible throughout the process.

Senior leadership gender split: Talent initiatives, SMART targets, reverse mentoring, and inclusive leadership training. Our GMT has a 50:50 gender split.
External collaboration: External partnerships, thought leadership from commissioned research. Participants in BITC’s BAME Cross-Organisational Mentoring Programme and the Black British Business Awards’ Talent Accelerator Programme. Signatories of the Race at Work Charter, Disability Confident Scheme and Hidden Disabilities Sunflower Scheme.
Wellbeing

Wellbeing

Our Group Health, Safety and Wellbeing Policy expands on the Code of Conduct, setting out our commitment to establish a robust and durable health, safety and wellbeing culture. This policy is accompanied by detailed standards setting out the specific steps that must be taken to manage our greatest risks.
https://www.vodafone.com/about-vodafone/who-we-are/people-and-culture/workplace-safety/our-approach-to-safety
For example:
Family: Industry leading Maternity/Paternity Policies; and a flexible working culture.
Work-life balance: An award-winning ReConnect return to work programme; an award-winning Domestic Abuse Policy, both recognised by the WorkingMums.co.uk Top Employer Awards.
Learning and Development: Inclusion 4 All and Challenge 4 Change training, including senior leaders. Our new mandatory Withstander Programme focused on bystander intervention and active allyship launched globally in November 2020.

Pricing

Price
£0.01 an instance
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks_team@vodafone.com. Tell them what format you need. It will help if you say what assistive technology you use.