Fujitsu Services Limited

uSCALE

Fujitsu uSCALE merges cloud-like agility with on-premises security, providing pre-installed capacity and a pay-as-you-go model. It ensures transparent costs, business-aligned operations, and reduced in-house effort. With this model, organizations can have a better control over infrastructure usage, mitigate risks, and ensure uninterrupted business flow.

Features

• ujitsu’s portfolio as-a-service
• Flexible model allowing end-user agility, flexibility and ease of use
• On-premise private cloud-like experience that meets regulatory demands
• Scale up/down as required and avoid over and under provisioning
• Pay-per-use with real-time tracking & monitoring
• Dedicated customer success manager for ongoing support
• Access to portal for capacity management, billing & monitoring
• Centralized remote support 24x7
• Buffer capacity always available to avoid under provisioning
• Track sustainability KPIs and reduce your environmental footprint

Benefits

• Combine the flexibility of cloud with on-premises security and reliability
• Realize faster time-to-market with pre-installed capacity, ready for immediate needs
• Adopt a cost-effective, transparent and predictable pay-as-you-go model
• Align IT operations with specific business requirements
• Reduce in-house team's workload, enabling focus on core tasks
• Provide enhanced control over infrastructure usage
• Reduce risk and enjoy predictability with a measurable cost model
• Ensure business continuity with no operational interruptions
• Promote sustainability by optimizing resource usage and reducing waste
• Ensure top security for critical data while remaining agile

£15 a terabyte

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

838115995907163

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Service scope

• Service constraints: None.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web chat is accessible via our Fujitsu Support site online or via the uSCALE Customer Success Portal
• Onsite support: Onsite support
• Support levels: 24/7/ breakfix; ; The time starts within the agreed service time with the initial call; acceptance; time measurement is stopped outside the agreed; service time.; The agreed remote response time depends on the selected service; option and the severity level of the fault. The severity level of a; fault is defined by the customer during call acceptance together; with the agent at the Fujitsu Help Desk.; ; Severity level 1; Critical impairment to operation; The fault in the service-authorized software product causes; serious impairment to the customer's business processes; through stand-still or total failure of the system. A bypass is not; possible.; ; Severity level 2; Significant impairment to operation; The fault in the service-authorized software product results in; considerable impairment to the operability of business; processes, essential applications or to the system. A bypass is; not possible with reasonable efforts.; ; Severity level 3; Moderate impairment to operation; The service-authorized software product is functioning with; moderate impairment to the performance of business; processes. The fault may be temporarily circumvented using an; available workaround; the delay in fault elimination is; acceptable.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A start-up service available. User and Administration guidance material available.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can optionally be exported to removable media or securely deleted.
• End-of-contract process: Data may be retained until expiry (charges continue). Data may be exported on request at additional cost.; ; Remaining data is securely erased.

Using the service

• Web browser interface: Yes
• Using the web interface: Log fault calls, contacting Fujitsu support, monitoring consumption metrics, measuring sustainability metrics, consumption forecasting, contractual documentation store, web chat, access to other Fujitsu tools
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: Web interface accessibility testing
• API: Yes
• What users can and can't do using the API: Command line interface
• API automation tools: Other
• API documentation: Yes
• API documentation formats: Other
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Fujitsu uSCALE's consumption based offering includes a component of on-site buffer capacity that adjusts based on your organization's needs. You are only billed for it if you use it and only for the duration it is used, allowing your business to scale up or down as needed. This service is automatic and instantly accessible, enabling you to scale up in minutes, not months.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Other protection within supplier network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Guaranteed availability; Fujitsu's solution is engineered to meet customers' availability needs and includes a supporting architecture that accommodates scheduled maintenance.
• Approach to resilience: Fujitsu's solution is engineered to meet customers' availability needs and includes a supporting architecture that accommodates scheduled maintenance.
• Outage reporting: Fujitsu uSCALE incorporates proactive support and monitoring, which generates tickets for service problems and forwards them to the appropriate support team for examination and eventual resolution.; We also conduct frequent on-site/virtual meetings that encompass reports and reviews of outages, including solutions to faults and call trends. Additionally, we offer proactive guidance on how to prevent these issues from occurring.

Identity and authentication

• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Fujitsu uSCALE solutions encompass monitoring, operations, and solution support, including both reactive and proactive services. These services are provided by personnel with the appropriate security clearance, as required.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/01/2022
• What the ISO/IEC 27001 doesn’t cover: The service is covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Ongoing review and 3rd party security assessments

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: There is a Fujitsu Change Control Request Processes defined by Fujitsu that will work in conjunction with the customer to manage and implement any change to the existing infrastructure
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Fujitsu will work in conjunction with all suppliers and customers to ensure patching and firmware updates are made readily available and accessible to the customer. We aim to ensure that the patch management services that are provisioned comply with the Customer requirements (where appropriate) and with ISO IEC27001:2017 and ISO IEC20000- 2015
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring types are solution dependent which will assist the customer in early identification of potential system or capacity related concerns
• Incident management type: Undisclosed
• Incident management approach: Fujitsu have incident and problem management processes in place that comply with ITIL Best practice and designed to comply with ISO/IEC 20000-1.v

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: The Strategic Fujitsu Datacentres are registered “participants” in the EU Code of Conduct for datacentres, complying with their energy efficiency guidelines conforming to ISO50001 Energy Management. The Supplier’s infrastructure planners have used optimal layouts, as determined by the EU Code of Conduct to build the service within these datacentres.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

• Price: £15 a terabyte
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.