PRIMESYS LTD

OVH - Managed Veeam Backup for Hosted Private Cloud Services

Backup as a Service (BaaS) is a service offered as part of OVHcloud's Private Cloud Software-Defined Datacentre which provides control over backups without having to manage any backup software. Veeam Managed is integrated into SDDC.

Features

• VM backups are fully automated and monitored by OVHcloud.
• VM backups are stored in dedicated, complimentary infrastructures.
• Access your backups easily, via an administration link.
• Daily monitoring. You are sent a custom report every day.
• Software integrates with VMware vSphere console
• Managed by largest Veeam Cloud Provider in Europe

Benefits

• Backup Virtual Machines with a few clicks of a button
• Restore Virtual Machines with a few clicks of a button
• No backup software management.
• No restoration charges or limits
• Traffic is backed up over a private network
• Pay per Virtual Machine

£5.42 to £270.90 a virtual machine a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan.smith@primesys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

839405374654276

Contact

Ryan Smith
07866813062
ryan.smith@primesys.co.uk

Service scope

• Service constraints: VM Size limit of 2Tb. Service type is applied per virtual Datacenter and not on a per VM basis. Data can only be restored to its original location. Cannot perform file level restores. Additional proxies may be required if backing up more than 15 VMs. Service requires deployment of Microsoft windows Server virtual machine which OVHcloud will take control of for management.
• System requirements:
  • An active OVHcloud Private Cloud SDDC
  • Requires deployment of a Windows virtual machine and respective license

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard: Response time < 4 hours Phone support in local language, French and English during office hours, contact via email or OVH manager only during nights and weekends. ; Business: Response time < 30 minutes Phone support in local language, French and English 24x7. Support also available via email or OVH manager. ; Enterprise: Response time < 15 minutes Phone support in local language, French and English 24x7. Support also available via email or OVH manager. 24x7 incident management.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: STANDARD (Included) Standard support is the support that is provided for every customer when they buy from OVHcloud. Online content provided in the form of Guides, FAQ's and a chatbot, provided during business hours. Initial response time: <4 hours. ; BUSINESS (+10% of monthly bill) For companies that have their own commitments, provided is 24/7 access to OVHcloud team of experts. Initial response time: 30 minutes. ; ENTERPRISE ( +30% of monthly bill) For companies that have their own commitments, provided is 24/7 access to OVHcloud team of experts. Initial response time: 15 minutes.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: OVHcloud provide online guides, FAQ and OVH community. Regular OVHcloud academies.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data must be restored to Virtual Machines and extracted manually.
• End-of-contract process: Services cease and hardware is wiped and reprovisioned for usage. There are no costs or hidden activities.

Using the service

• Web browser interface: Yes
• Using the web interface: Users may manage their infrastructure through vSphere as a service (VSaaS) interface, which is provided via SSL gateway. Within VSaaS interface, OVHcloud have provided a plugin which allows users to specify which Virtual machines are backed up, see the backup state, backup count, last result, last successful date, last successful duration, retention time and encryption. It is also possible to perform restoration using the plugin.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Users may manage their infrastructure through vSphere as a service (VSaaS) interface, which is provided via SSL gateway. Within VSaaS interface, OVHcloud have provided a plugin which allows users to specify which Virtual machines are backed up, see the backup state, backup count, last result, last successful date, last successful duration, retention time and encryption. It is also possible to perform restoration using the plugin.
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: OVHcloud provides access to the Application Programming Interface (API), which includes all possible actions from the client space (Manager OVH). Based on a RESTful standardized architecture, these interfaces enable: Consult all the services you have subscribed (Private Cloud, vRack, etc.), Interact directly with these services (status, add options, vRack association, etc.), Order new services (calculation resources, public IP, etc.), View its billing information or payment status. These interfaces can be used through a web interface (https://api.ovh.com) or directly through a web call within the scripts of our clients. The OVHcloud API is available at https://api.ovh.com OVHcloud APIs are used securely for the web interface via OVHcloud client identifiers and for use in third-party applications/scripts using 3 elements: Application Key, Secret Application, Consumer Key The Consumer Key determines the application/script permissions. Each call to APIs is signed and timestamped. To allow the integration of OVHcloud APIs into software, OVHcloud provides code elements to consume APIs in different programming languages: Java, Swift, Golang, Python, JSnode, PHP, C#, Crystal. Specifically relating to Veeam managed, the following calls are available: POST /dedicatedCloud/{serviceName}/datacenter/{datacenterId}/vm/{vmId}/enableBackup POST /dedicatedCloud/{serviceName}/datacenter/{datacenterId}/vm/{vmId}/disableBackup POST /dedicatedCloud/{serviceName}/datacenter/{datacenterId}/vm/{vmId}/editBackup
• API automation tools:
  • Ansible
  • Chef
  • Terraform
  • Puppet
  • Other
• Other API automation tools: Private cloud SDDC is running VMware API
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: OVHcloud SDDC is based upon dedicated physical hosts, meaning there is no CPU or RAM contention. Backup data will be stored on a secure shared infrastructure.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: OVH Cloud & Veeam

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Virtual Machines
• Backup controls: Using a single pane manager, it is possible to enable Backup on Virtual Machines. There are three backup options per SDDC, STANDARD / ADVANCED / PREMIUM. Price is per Virtual Machine based on its disk provisioned size. STANDARD provides 14 resport points (2 of which are full). ADVANCED and PREMIUM offer 35 restore points (of which 5 are full). Premium offer also provides long term retention. Users must select which VM's are to be backed up which are then subsequently scheduled. The schedule can be amended for Advanced and Premium offers.
• Datacentre setup:
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: By default, Veeam Backup and Replication encrypts network traffic with travelling between public networks. For network traffic encryption, Veeam Backup & Replication uses the 256-bit Advanced Encryption Standard (AES).
• Data protection within supplier network: Other
• Other protection within supplier network: By default, Veeam Backup and Replication encrypts network traffic with travelling between public networks. For network traffic encryption, Veeam Backup & Replication uses the 256-bit Advanced Encryption Standard (AES).

Availability and resilience

• Guaranteed availability: SLA is provided only on components comprising Private cloud SDDC and not the managed backup service.
• Approach to resilience: OVHcloud has implemented redundancy mechanisms to ensure compliance with regulatory, statutory and contractual obligations. OVHcloud maintains a framework that is consistent with industry best practices for the Business Continuity and Disaster Recovery Program at all levels. Users are able to configure Dedicated servers with RAID to meet their requirements. Datacentres are stocked with replacement parts and have a repair workshop. Systematic dual power supply: Every datacentre is supplied by two separate power sources. In the event of failure, generators are on standby to take over. Datacentres have a minimum of 2 incoming network feeds; inside, 2 twin network rooms which can take over from one another.
• Outage reporting: OVHcloud provide different levels of services with specific means of communication to customers. At a basic level, Communication with OVHcloud is through Customer Advocate, who is the unique point of contact with customers. -Customers open tickets to get assistance. -Incident or Event communication : Website http://travaux.ovh.com is communication canal used for our customers In case of the subscription to the Professional Services support, communication with OVHcloud is through Technical Account Manager (direct call /mail).

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: OVH access control policy based on the principles of least privilege and segregation of duties. Customer solutions reside on their own dedicated VLAN. Implement role-based access controls and require authorized users privileges via group membership. Administration access is managed through Bastions Servers with limited access to the specific IP address ranges. A regular review of access is carried out as part of the monitoring and review activities implemented by OVH.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: KPMG Audit plc
• ISO/IEC 27001 accreditation date: 08/11/2019
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 05/06/2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: XMCO
• PCI DSS accreditation date: 01/12/2023
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27017
  • ISO 27018
  • SOC 1 (SSAE18/ISAE 3402)
  • SOC 2
  • CISPE code of conduct

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: OVHcloud management put in place an (ISMS) Information Security Management System according to ISO 27001: 2013. Policies and processes are documented and available via intranet to the employees. The scope of the Information Security Management System covers providing and operating OVHcloud's Private cloud computing infrastructure. The Information Security Management System includes all the following processes: host and datastore management, maintenance, customer virtual machine environment, core business scripts, availability indicators, sales offers and virtual machine backup. On an annual basis OVHcloud is auditec by third-party auditors, to obtain an independent attestation of compliance with our policies and procedures for ISO 27001:2013 & ISO27017, SOC1 & SOC2 Type II, and OVHcloud Healthcare.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes in the servers, including applications are managed with the Technical analysis method and in dedicated environments. Security is an integral part of this method from the start and throughout the project life cycle. We create a technical analysis when: - the network architecture changes permanently ; - the flow diagrams changes permanently ; - you add / remove a feature (server, network equipment); - we modify, create a new organizational process.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: OVH has set up a monitoring process for managing vulnerabilities, analyzing, evaluating exposure to these vulnerabilities, documented and take appropriate measures to cover the associated risks. OVH complies with ISO 27002 to ensure good information security management practices and ISO 27005 standards for risk assessment and risk handling. The vulnerability scans are performed periodically by an approved entity.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The OVH SOC (Security Operations center) team monitors 24/7 the security issues (suspicious and unusual activities) and triggers the protection procedures. Several monitoring mechanisms are in place depending on service level and segment. Customer is notify depending on the nature of the problem.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: An incident escalation process is implemented, to facilitate a response to security events which includes identification, analysis (scope and impact ), solutions, and lessons learned in alignment With ISO 27001 standard. - Formal procedures are implemented for feedback and reporting of events related to information security. - OVH notifies the appropriate parties to remediate any identified vulnerabilities. - A knowledge base of incidents is fed to limit a new occurrence of the incident. -Security events and incidents are reviewed by the risk manager to update the risk assessment.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: VXLAN / Q in Q
• How shared infrastructure is kept separate: The network layer is shared between our customers. A segmentation of customer infrastructures is realized through our "vRack" solution enabling our customers to interconnect Level 2 machines across our backbone in a secure manner. Private cloud as a product is provided using VMware virtualisation technology but this is completely dedicated and not shared.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: OVHcloud is a responsible global hyperscale cloud provider, which is highly committed to energy efficiency as part of environmentally sustainable digital services. With a vertically-integrated value chain, OVHcloud manufactures its servers, and designs its own datacentres. This enables maximum efficiencies and inclusion of ongoing innovations, able to achieve a leading Power Usage Effectiveness (PUE) ratio of 1.09. OVHcloud has pioneered water cooling systems for greener technology since 2003, and since 2013 our energy procurement policy has focussed only on green power and 100% renewable energy sources. Water Usage Effectiveness is extremely low (~0.29) because the cooling technology is based on closed loops using very little water. And carbon footprint is 50g CO2/MWh. Continuity planning is considered in the design, monitoring and management of datacentres using added isolation and backup energy systems. Through designing our data centres to run without air conditioning and recycling our components for secondary markets to prolong their life cycles we maintain an environmentally friendly approach in all our design, manufacturing and operational processes. In recognition of this Francois Sterin, OVHcloud Chief Insdustrial Officer, was named in The Data Economy Climate 50, a list of the world’s most influential climate sustainability leaders in data centres and cloud.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  From OVHcloud earliest days, we have been committed to sustainability - reducing IT components waste, optimizing data center energy consumption, innovating for more efficient cooling systems. We know this not only benefits the environment but business, too. By striving to be frugal in our design and innovative in IT, we help our ecosystem become increasingly sustainable and strong - minimizing environmental impact and driving up performance. For us, the two go hand in hand. This approach is reinforced across European, with the recently published Climate Neutral Datacenter Pact, initialized through CISPE (of which we are a founding member) and we want to go further, leading the way at the European level - empowering our ecosystem, clients, partners and employees to keep pushing on to increase cloud sustainability.

  Equal opportunity

  OVHcloud strongly advocates equal opportunity and regularly holds internal meetings on such matters. We also publish a corporate code of ethnics that includes : Communicate in a people centred environment, where respect and diversity flourish. Select and support our employees by considering only their skills. Make sure that our vendors, partners and customers are aware of our policy regarding diversity, and also commit to this approach. Further more OVHcloud refuses to advocate or practices any form of discrimination or harassment related to a person’s gender, disability, family situation, political involvement, religious faith, sexual preferences, union activities or ethnic origins.

Pricing

• Price: £5.42 to £270.90 a virtual machine a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan.smith@primesys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.