Fordway

Cloud Security Service

Fordway Cloud Security Service provides high level security monitoring and understanding, leveraging our 30 years of security expertise and Microsoft Azure capabilities within Defender XDR and Lighthouse. Also delivering Cyber Essentials review and remediation (CIS) aligning business needs with other standards (e.g. GDPR, ISO 27001)

Features

• Comprehensive security service to meet the latest challenges
• Safe pair of hands with 30 years security knowledge
• Walk organisations through attack recovery process
• Management of high level security requirements utilising latest Microsoft products
• Covers entire IT estate, including cloud on-premise and legacy systems
• Cyber Essentials review and remediation
• Centre for Internet Security (CIS) controls applied
• Regulation standards e.g. GDPR and ISO27001
• Provision of virtual Chief Information Security Officer (vCISO)
• Penetration testing can be included as part of the service

Benefits

• Comprehensive security and risk/threat management and remediation
• Provides three levels of consumption:
• Security Baseline - security/risk/threat/governance assessment and report
• Security Management - real-time/continuous monitoring/reporting monthly reporting
• Security Remediation - vCISO Incident Manager, communications, threat-removal and recovery
• Covering all IT assets and systems (Cloud/Hybrid/on-premise)
• Qualified UK based IT Security staff
• Understand legacy, how to make it work with new technologies
• Detailed knowledge of Microsoft and other security products
• Security expertise available just when needed

£15 to £125 a device a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

845988100255660

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Service scope

• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Through the Fordway Customer Portal
• Web chat accessibility testing: Tested and works with JAWS for visually impaired users
• Onsite support: Yes, at extra cost
• Support levels: The services are supported 24x7x365 by Fordway's Service Desk to assure service availability. Fordway has a standard SLA that details response times which can be tailored to customer needs. Additional support options and services can be added to the standard support levels.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Initial start is to run a full inventory of hardware & software. Then complete a risk assessment against the business profile. Understand the security governance maturity and deliver a baseline report back to the business.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Fordway have an exit procedure where we work with the customer to exit or migrate away from this services, depending on the configuration of the solution. Data is held for 30 days following service termination, within this period it can be copied to other cloud services, physical devices shipped to Fordway's datacentres or supplied on agreed media.
• End-of-contract process: Fordway have an exit procedure where we work with the customer to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description. There are no termination costs, data migration may be charged.

Using the service

• Web browser interface: Yes
• Using the web interface: Supported browsers:; • Internet Explorer 7; • Internet Explorer 8; • Internet Explorer 9; • Internet Explorer 10+; • Microsoft Edge; • Firefox; • Chrome; • Safari 9+; • Opera
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: Supports all assistive technologies supported by the base browser
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Each customer has guaranteed resources which are assigned and allocated when the agreement is set up
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Logs retained to up to 365 days, defined by client
  • Core service fully resilient across 2 UK datacentres
  • Snapshot recovery for immediate data restoration
  • Backup data copied to second datacentre
• Backup controls: Customer IT and administrative staff can request logs for individual analysis on request
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Disclosed on request.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Disclosed on request.

Availability and resilience

• Guaranteed availability: Fordway provide a standard SLA, dependent on the service resilience purchased, with availability up to 99.95% measured annually; 99.9% any quarter. Fordway recompense users with a credit of 2.5% of the monthly service contract value for each working hour the service has not met the SLA, up to a maximum of 20% of the monthly service charge.
• Approach to resilience: This service is fully resilient with all core processing hosted across multiple private and public cloud instances in separate availability zones
• Outage reporting: The service operates under Fordway's standard SLA appropriate to the specified service resilience level. Any service outages will be reported as per the SLA, which will be tailored to the customer's requirements. SLA performance and outage are reported into the Customer dashboard, email alerts can be configured where requested or required by the client

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: By customer request. Customers gain access to manage services through the Customer Portal, management interfaces are not normally exposes to clients. There are no restrictions on support channels.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: ISO27001/27017/27018 Scope of certification available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • List N (Nuclear Industry)
  • PSN Code of Connection and Compliance
  • PAS555
  • NHS IGSoC
  • ISO27017
  • ISO27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All security management and reporting is defined by and run to Fordway's ISO27001 procedures, which are externally audited for compliance.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Fordway change and configuration process aligns with ITIL v3.0 and ISO27001 and ISO20000.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Fordway's risk management aligns with ISO27001.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Fordway's security incident and event monitoring conforms to ISO27001 and DPA requirements. Any incident will be assessed for risk and prioritised accordingly.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Fordway's incident management process complies to ISO27001:2013 and aligns to ITIL best practice and ISO20000. Incident management and reporting is defined within Fordway's standard SLA and tailored to customer requirements.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Hyper-V
• How shared infrastructure is kept separate: A defined client monitoring security domain ('bubble') or number of domains, as appropriate, is created for each client, allowing client-specific security policies to be set up. The security domains can span multiple datacentres. Each client's monitoring and SIEM instances are then configured in the security domain.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Both our providers facilities are registered on the EU Datacentres European Energy Efficiency Platform (E3P), link here: https://e3p.jrc.ec.europa.eu/communities/data-centres-code-conduct.

Social Value

• Fighting climate change:

  Fighting climate change

  Fordway is ISO14001 accredited for all our operations. We have three key initiatives running for fighting climate change.; 1) Datacentre footprint reduction plan - we are consolidating datacentres into energy efficient public cloud environments; 2) Reducing office footprint - we are downsizing our offices to reduce their carbon consumption ; 3) Hybrid working - this is now our standard working practice to reduce commuting and travel emissions.; We have the following in place to assist fighting climate change:; • Reducing Carbon Footprint; o Fordway Environmental Support Group; o ISO14001 accredited Environmental Management System; • Efficient use or resources; o ISO14001 accredited Environmental Management System; o On-line Environment awareness training; • Monitoring energy use and waste consumption; o ISO14001 accredited Environmental Management System; • Promoting sustainable practises; o ISO14001 accredited Environmental Management System; o On-line Environment awareness training; • Encouraging environmental care across the supply chain; o Supplier Relationship Policy; o Service Charter; Customers ; • Reducing Carbon Footprint; • Efficient use or resources; • Monitoring energy use and waste consumption; • Promoting sustainable practises; • Encouraging environmental care across the supply chain
• Covid-19 recovery:

  Covid-19 recovery

  Fordway have a formal Covid-19 recovery policies in place. We continue to offer testing to staff and have implemented formal hybrid/work from anywhere policies that is now our standard working practice. When on a customer site we will adhere with their Covid-19 policies, where they require additional measures and will offer to wear masks in any face to face situations
• Tackling economic inequality:

  Tackling economic inequality

  Fordway assist in tackling economic inequality by employing, promoting and supporting apprentices, we have a formal policy of recruiting apprentices where possible. We work with Godalming college to identify potential apprentices and are members of both the Microsoft and Cisco Apprenticeship schemes.; Fordway have the following in place to tackle economic inequality:; Local; • Employees:; o Staff Liaison Committee to promote Mental Health and Well-Being; o Environmental Support Group; o Cycle to Work Scheme; o Remote/Home Working; o ISO14001 accreditation; o Fordway Environmental Policy; o Fordway Social Care Policy; o On-line awareness training; • Supply Chains; o Supplier Relationship Policy; o Customer Service Charter; • Local Community and Culture; • Social Integration; • Encouraging Disability and divergence; Customer; • Employees:; • Supply Chains; • Local Community and Culture; • Social Integration; • Encouraging Disability and divergence; A copy of our policies relating to these are available on request
• Equal opportunity:

  Equal opportunity

  Fordway Statement of Commitment to Equal Opportunities; Fair and equitable treatment for all employees and for all applicants for employment. ; The Company regards this as a commitment to make full use of the talents and resources of all employees and to provide an environment which will encourage good productive working relationships throughout the Company. This means affording equal access to any employment opportunities within the Company according to an individual’s ability, free from any arbitrary or unjustified considerations. To this end, the Company’s policy is that all employees will be given equal opportunity without prejudice or discrimination by reason of race, colour, nationality, religious belief, sex, sexual orientation, marital status, age, disability, national or ethnic origin, or any other criteria that cannot be shown to be justifiable. This basic principle applies to all aspects of employment, selection promotion and training.; Overall responsibility of implementing the Company’s Equal Opportunities Policy rests with the Managing Director. The HR Officer is responsible for co-ordinating equal opportunity activities on a day to day basis. This will include:-;  Monitoring the effectiveness of the policy.;  Producing an annual report on the effectiveness of the policy.;  Reviewing the policy and making recommendations for changes and improvements as necessary.;  Communicating the policy to all staff.;  Arranging training for all managers to develop their understanding of the importance of equal opportunities and how to implement the Company’s policy.;  Arranging for positive action to be taken to address any areas where one group may be disadvantaged.;  Ensuring that suitable access and facilities are made available for disabled employees at the Company’s offices, so far as is reasonably practicable.;  Encouraging suppliers and sub-contractors to adopt a similar policy on equal opportunities.
• Wellbeing:

  Wellbeing

  Formal health and wellbeing training and assessment is provided to all Fordway staff. Wellbeing is monitored through regular staff check-ins with management and HR, formal and anonymous reporting and feedback plus all staff are members of our company private health insurance which covers mental health and wellbeing as well as other medical issues.; Specific policies implemented to manage well-being include:; • Working conditions; o Staff Liaison Committee to promote Mental Health and Well-Being; • Training; o Organisational induction training; o Skill training aligned to role; o On-line Environment and Well Being training; • Counselling and well being; o Staff Liaison Committee to promote Mental Health and Well-Being; o Focus within HR Department; o On-line Environment and Well Being training; o Qualified Mental Health First Aid Trainer; o Eikon Charity – working with troubled teenagers; Customer; • Working conditions; • Training; • Counselling and well being

Pricing

• Price: £15 to £125 a device a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.