Ebase Verj.io

Verj.io Cloud

Scalalable, cost-effective Cloud operating platform for Verj.io applications.


  • Cost-effective Cloud operation for Verj.io apps
  • Scalalable performance
  • Cloud to on-premises integration
  • Comprehensive 24*7 support SLA
  • Backup and recover service
  • 1-click deployment from the Verj.io Studio
  • Application database included (Oracle, Postgres, SQLServer, MariaDB, Mongo, Couch)
  • Unlimited data storage
  • FTP Server included
  • Verj.io portal for Cloud management and administration


  • Rapid Verj.io application deployment
  • Rapidly scale to meet processing demands
  • Replace expensive on-premises devOps
  • Control application access and security


£4,000 to £12,000 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drawlins@ebasetech.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

8 4 7 7 0 8 6 7 0 1 2 7 0 7 1


Ebase Verj.io David Rawlins
Telephone: 07834 101751
Email: drawlins@ebasetech.com

Service scope

Service constraints
System requirements
Verj.io service agreement required

User support

Email or online ticketing support
Email or online ticketing
Support response times
24*7*365 operation, 1-hour maximum resonse to logged calls
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
Silver: 24*7*365, 4 hour maximum response to logged calls
Gold: 24*7*365, 1 hour maximum response to logged calls
Platinum: 24*7*365, 1 hour maximum response to logged calls, includes application fault resolution
Support available to third parties

Onboarding and offboarding

Getting started
Comprehensive documentation and knowledgebase
Training curriculum
Resource hub for self-learning
Community forum
Service documentation
Documentation formats
End-of-contract data extraction
The Verj.io portal provides facilities for users to extract/backup their application data to a location of their choice.
End-of-contract process
Users may terminate their Service agreement by giving 3 months notice in advance the annual renewal date. Ebase will retain user application data for a period of 10 days following termination of Service.

Using the service

Web browser interface
Using the web interface
Comprehensive Verj.io Portal includes:
Deployement management
Service configuration and administration
View log and error output
Log faults
Administer local databases and FTP servers
Configure domains and SSL certificates
Performance reporting
Web interface accessibility standard
Web interface accessibility testing
Routine OWASP and penetration testing
Command line interface


Scaling available
Scaling type
Independence of resources
All applications operate within a Service Plan, which is configured with its own memory allocation, IO bandwith and private network.
Overall Cloud processing load is automatically balanced across multiple servers.
All services are subject to a fair usage policy.
Usage notifications
Usage reporting
  • Email
  • SMS
  • Other


Infrastructure or application metrics
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Concurrent users
  • API calls made/received
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
  • Data stored in application databases
  • Application-related files and documents
Backup controls
Full application database are performed automatically each night.
User may also backup/extract their data via the Verj.io portal
Datacentre setup
Multiple datacentres
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Minimum 99.99% uptime guaranteed via Service SLA.
Approach to resilience
Multiple fail-over nodes providing load balancing, perofmance scaling and node availability. Details available on request.
Outage reporting
Service users are notified by email.

Identity and authentication

User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Comprehensive user roles and access rights are controlled via the Verj.io portal.
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
SNR Certification
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The ISO 27001 certification relates to he information security of providing cloud-based SaaS including development,hosting and support services in relation tothe Verj.io platform.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Ebase is ISO27001 certified.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Verj.io server software is comprehensively regression tested as part of release preparations.
Software releases are made available to users for application testing before the Verj.io Cloud is upgraded. The following schedule applies:
Landmark release: 60 days
Major release: 30 days
Maintenance release: 7 days
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Sofware vulnerabilities are continuously assessed and managed by the Verj.io development team. Threat information is accessed from a varierty of sources. Critical patches are normally resolved and deployed within 3 working days.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The Verj.io Cloud has comprehensive performance and avilability monitoring processes in operation. All incidents are reported to services users by email.
Incident management type
Incident management approach
The Verj.io Cloud has comprehensive performance and avilability monitoring processes in operation. All incidents are reported to services users by email.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Third-party virtualisation provider
How shared infrastructure is kept separate
Each user environment operates within its own private network.

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
The Verj.io Cloud operate with the AWS network of data centers. AWS are commited to EU Code of Conduct for Energy Efficient datacentres.

Social Value

Fighting climate change

Fighting climate change

We support Climate policies that:

· Achieve net GHG reductions through sustainable science and innovation practices to maintain energy affordability through improved efficiencies, while also developing solutions for low-carbon and circular economies.

· Engage global stakeholders from all sectors of society to encourage integration of national and regional climate and energy policies while still providing adequate flexibility to fit local, national or regional circumstances.

· Maximize impact by addressing the largest GHG reduction opportunities first, using the most cost-effective alternatives.

· Establish transparent and predictable economic incentives that facilitate the transition to a low-carbon economy.

· Acknowledge the role renewable and bio-based feedstocks can play in creating essential products and solutions while minimizing carbon emissions.

· Encourage the recovery, reuse and recycle of materials in a reduced-emissions circular economy.

· Support both mitigation and adaptation strategies that include life-cycle considerations.

· Include transparent monitoring, reporting and verification systems (MRV).

We agree with the principle that an economywide price on carbon is the best way to use the power of the market to achieve carbon reduction goals, in a simple, coherent and efficient manner. Markets will also spur innovation and create and preserve quality jobs in a growing low-carbon economy.
Covid-19 recovery

Covid-19 recovery

Not available
Tackling economic inequality

Tackling economic inequality

Social purpose is woven into Ebase’s fabric. From creating new businesses and new employment opportunities, to improving education and training, Ebase is committed to tackling economic inequality at root. Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.
Equal opportunity

Equal opportunity

Ebase operates an Equal Opportunities policy. Available on request.


Not available


£4,000 to £12,000 an instance a year
Discount for educational organisations
Free trial available
Description of free trial
Service Plan free trial for 30 days.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drawlins@ebasetech.com. Tell them what format you need. It will help if you say what assistive technology you use.